Guardian Angel Carers - Chichester

Eastgate Square, Chichester PO19 1ED
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9.8 73 Reviews
  • Guardian Angel Carers - Chichester, Chichester
Guardian Angel Carers in Chichester provides compassionate, professional care in the comfort and safety of your own home. The friendly team at Guardian Angel Carers work tirelessly to ensure clients' dignity, individuality and privacy are respected at all times, while providing care and supporting the client in undertaking their normal daily activities as directed by the client and/or family.

Guardian Angel Carers can help provide:

- Live-in care
- Visiting care
- Overnight care
- Respite care
- Palliative care

They can support with meal preparation, medication, shopping, escorted outings, personal care (such as washing, dressing, continence care) and domestic duties.

Each client has their own individual care plan and risk assessment carried out prior to their care beginning, and where possible they always encourage clients and their families to be involved in the development of not only the initial care plan, but also its on-going development.

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Care Provided by Guardian Angel Carers - Chichester

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kirstie Parker (Registered Care Manager)

Funding & Fees Guide for Guardian Angel Carers - Chichester

  • Prices

  • Due to the bespoke nature of the care we offer our clients, we will carry out an individual assessment and tailor your care to your needs. Please call to discuss your needs and pricing.

Guardian Angel Carers - Chichester Reviews (73)

Total of 73, showing 61-73
9.8

Guardian Angel Carers - Chichester has a Review Score of 9.8 (9.754) out of 10, based on 11 reviews in the last 2 years. Over all time Guardian Angel Carers - Chichester has 73 reviews.

Overall Experience

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  • 25
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Date Published

73
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9
11
62

Review from Nick O (Son of Client) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was looked after very well by all the carers. He was treated with dignity and kindness.

Reply from Vikki Craig-Vickers at Guardian Angel Carers - Chichester

Thank you so much for your kind words.


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Review from B C (Client) assisted by family/friend published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As their name states, they are truly Angel's - Staff are so caring and helpful at all times and every carer that visits are really lovely caring genuine people - excellent.

Reply from Vikki Craig-Vickers at Guardian Angel Carers - Chichester

Thank you so much for taking the time to leave such a lovely review. We are so pleased that our Angels have managed to support you so well with all your care needs.


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Review from Margaret M (Client) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When you find a helper who suits you - hold on to them!

Reply from Vikki Craig-Vickers, Head Of Operations at Guardian Angel Carers - Chichester

Thank you for your review, please feel free to contact the office and speak to either myself or one of the team if there is anything further we can do to support you and make sure you are receiving the best service possible.


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Review from David S (Client) assisted by family/friend published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a belated hip replacement at the beginning of July and the Guardian Angel Carers - Chichester came 3x to help me shower and put my TED socks on. They were always punctual and pleasant. If they have time, they will always ask If there is anything else they can do to help which is very useful.

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Review from K C (Client) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great stuff, they go above and beyond. Helpful and friendly.

Reply from Christina Bassadone at Guardian Angel Carers - Chichester

Thank you for your positive feedback.


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Review from Pauline N (Wife of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A sympathetic, caring and efficient carer enabled me to have respite without worry. My husband has dementia.

Reply from Belinda (Lou) Howard, Hr manager at Guardian Angel Carers - Chichester

Thank you for taking the time to review our service, your feedback is valuable to us and we will ensure that it is communicated to the team.


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Review from Steve R (Father of Client) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Guardian Angel has been providing our son with 24-hour care in his home. The carers are well trained and look after him with understanding and empathy as well as with high professional standards. The office responds to our queries in a kind and thoughtful manner, although they are sometimes a bit slow
in returning phone calls.

Reply from Christina Bassadone, Managing Director at Guardian Angel Carers - Chichester

Dear Steve, Many thanks for your valued feedback. I am sorry you feel our office is sometimes a bit slow in returning phone calls. We would never want you to feel that your enquiry or attention from us was not important. Due to being in a people business we experience times of peaks and troughs in work flow, often linked to times of high sickness both in clients and staff. I will be reviewing our in-house processes to ensure that all members of our team are well trained to answer all client queries, so that you are not left waiting for a response from another member of the team. Thank you for your feedback. Kind regards, Christina


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Review from Maureen N (Client) published on 1 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Never had the need for any help as I have always been determined to cope for myself! I had always been under the impression that the cost for all the help and assistance would be very expensive and living on my own would not be happy to ask anyone for financial help, only in extreme occasions/circumstances.
I can only say the help is excellent, and worthwhile adjusting finances! I can recommend it!

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Review from Lisa M (Daughter of Client) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support given allows mum to live at home for just over another 2 years during which time she retained her independence.

Reply from Christina, Managing Director at Guardian Angel Carers - Chichester

Thank you for your review, Lisa, we really appreciate the time taken to provide us with this lovely feedback.


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Review from J G (Client) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Complete care.

Reply from Lou Howard, HR Manager at Guardian Angel Carers - Chichester

Thank you very much for taking the time to write this review and recommend our services. At Guardian Angel Carers, we strive to provide and friendly, professional service, and high-quality care in the comfort of our client's homes.


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Review from Gerry H (Son of Client) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very fortunate to have been put in touch with Guardian Angels.
Caring for my parents without Guardian Angels would not have been possible in their own home and I am very grateful and my whole experience with Guardian Angels has been very reassuring.

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Review from David L (Client) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Very caring staff. Always helpful when I ring the office.

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Review from Leslie U (Client) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are very efficient, helpful and courteous - I am very satisfied wit them.

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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Guardian Angel Carers - Chichester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Guardian Angel Carers - Chichester is calculated as follows: ( (53 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 65 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guardian Angel Carers - Chichester is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (5)

Tracy

Tracy Clarke

Job Title: Head Of Operations

Joined: 2021

Having been in retail management for 10 years and Banking for over 15 I wanted to utilise my skills in a different environment. I knew post-lockdown that care was an industry I wanted to support.


My qualifications in Coaching and Management, my experience in creating a safe and compliant environment and my absolute passion for the development of individuals who see care as a career opportunity, have enabled me to build a wonderful team who lead with empathy and confidence whilst ensuring our clients are cared for in a safe and independent way


In the 2+ years I've been with Guardian Angel carers I have developed from Recruitment Manager, HR and now Head of Operations. I work with a team of care professionals and a team of Registered Managers who live the company's values every day for our clients. I could not be prouder to lead this wonderful group of branches in West Sussex and Hampshire.


Kirstie

Kirstie Parker

Job Title: Registered Care Manager Chichester

Joined: 2022

Kirstie is the active Registered Care Manager for the Chichester Branch and has over 11 years of experience in the care industry, including running their own care company, working in domiciliary care, and serving as a Live-in Carer.


This extensive experience fosters empathy toward carers and enables them to set high standards, drawing on their first-hand knowledge of what great care entails. Having been with Guardian Angel Carers for over two years, they enjoy being part of a positive and supportive team.


Michelle

Michelle Waterhouse

Job Title: Supervisor

Joined: 2024

Michelle is a dedicated Care Supervisor at Guardian Angel Carers, focusing on supporting carers in the field. She ensures their health and wellbeing are prioritised while maintaining high standards. With extensive experience in the care industry, Michelle's invaluable hands-on expertise and deep knowledge enable her to provide exceptional support, empowering her team to deliver outstanding care.


Ieuan

Ieuan Rees

Job Title: Supervisor

Joined: 2023

Ieuan is a Care Supervisor at Guardian Angel Carers, specialising in developing new client care packages and reviewing the care needs of existing clients. With a wealth of experience in the care industry, he offers expert guidance and advice to ensure clients receive the very best bespoke, person-centred care.


Shannon

Shannon Jefkins

Job Title: Care Coordinator

Joined: 2021

Shannon is the Care Coordinator for Guardian Angel Carers. She began her career as a carer and has worked her way up through the company by developing her skills and expertise. Shannon oversees the completion of weekly client and carer rotas, ensuring satisfaction for both parties. She collaborates closely with Michelle and Ieuan, promptly addressing feedback to maintain high levels of carer retention and client satisfaction.


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