What Type of Services does Farecare Gloucestershire Ltd (Cheltenham & Stroud) offer?

Farecare Gloucestershire Ltd (Cheltenham & Stroud) offers Home Care.

How many Carers does Farecare Gloucestershire Ltd (Cheltenham & Stroud) employ?

Farecare Gloucestershire Ltd (Cheltenham & Stroud) employs 24 carers.

Farecare Gloucestershire Ltd (Cheltenham & Stroud), Montpellier House, 47 Rodney Road, Cheltenham, Gloucestershire GL50 1HX

Review from Jill W (Client) published on 30 October 2022
Submitted via Postal Card • Report

Overall Experience

I am pleased to say I am very happy with the care I get from the people who help me. They are all kind and treat me with dignity although we do have some laughs in between. They are all different characters as you would expect, but this all adds to the diversity.

Reply from Natasha Pockett, Registered Care Manager at Farecare Gloucestershire Ltd (Cheltenham & Stroud)

Thank you so much for your kind review, we are pleased to hear you are happy with our service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane G (Niece of Client) published on 11 May 2022
Submitted via Website • Report

Overall Experience

I can not praise the staff that visit my uncle highly enough, they are very caring and look after him with kindness and understanding as he can be a little difficult at times. They will get shopping for him if he needs anything, also his weekly papers and have also taken him to appointments if I cannot

be there. He likes all the team of ladies that look after him and from not wanting carers he would now not be without them. Can highly recommend Fare Care.

Reply from Natasha Pockett, Registered Care Manager at Farecare Gloucestershire Ltd (Cheltenham & Stroud)

Thank you for your kind review. It is a pleasure to care for your uncle.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sally U (Daughter of Client) published on 11 May 2022
Submitted via Website • Report

Overall Experience

When my Mum was terminally ill, The Stroud manager and her team from Farecare were there for her in her final weeks. They went above and beyond to provide Mum with all the care she needed and ensured she was as comfortable as possible. I felt confident that Mum was in safe hands when I was not there.

They also supported me and my family. The help they provided - practically, physically, emotionally and mentally was invaluable. Nothing was too much trouble, no question was left unanswered, and no request was ignored. I am forever grateful to the team for their amazing work and unlimited dedication.

Losing Mum was such a painful experience. Thank you for holding my hand in so many ways during that time. And thank you for helping Mum, keeping her comfortable, listening to her, and caring for her in such a compassionate and considerate way.

Reply from Natasha Pockett, Registered Care Manager at Farecare Gloucestershire Ltd (Cheltenham & Stroud)

Thanks you for your kind review. I am so pleased to hear these beautiful words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P C (Son of Client) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience

We've been extremely happy with the care and support of the carers. Very trustworthy and communication is excellent. The main this is my dad is happy and he is. For us as a family, it's peace of mind. We are happy.

Reply from Natasha Pockett, Registered Care Manager at Farecare Gloucestershire Ltd (Cheltenham & Stroud)

Thank you for your kind review. We like to hear dad is happy!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margarita W (Daughter of Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience

We’re so happy with the high standard of care from Farecare. Mum’s care started a couple of weeks ago and already we’ve noticed a difference in her mobility, health and well-being. All the staff have been so respectful, kind and caring. Thank you for helping Mum feel safe and secure.

Reply from Natasha Pockett, Registered Care Manager at Farecare Gloucestershire Ltd (Cheltenham & Stroud)

Thank you for your kind review. We are pleased mum is doing well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R W (Wife of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience

Farecare has been looking after my husband for a very long time now and has always a lovely, happy and cheerful group of ladies, very professional in their caring roles. Nothing is too much trouble for them, and they 'go that extra mile’ in finding the answers to any questions we may have. They are

more than willing to help us in any way possible. We always receive a text message if they have been delayed, keeping us informed of when they will be with us, therefore, saving us any worry. They are totally reliable and always let us know of any concerns about my husband. There is never any problem if we ask for an extra visit, or if we need an overnight stay. They are so kind and always ask, not only if my husband is OK when they arrive, but also if I am, too. So caring. They really do keep our spirits up and almost feel like one of the family. We wouldn’t want to be without them as they have made our lives so much easier and more comfortable. We can’t praise them enough.

Reply from Natasha Pockett, Registered Care Manager at Farecare Gloucestershire Ltd (Cheltenham & Stroud)

Thank you for your kind review. I know the ladies enjoy visiting you both.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Louise F (Granddaughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience

The Stroud Branch of Farecare came into our lives after my Grandmother had had a fall. Although she was 102, she had full capacity but her body was failing her. The Ladies arrived and for the very first time, in a long time, my Grandmother was treated as a complete person again. She was spoken to first,

made every decision, she was respected in her own home and treated with dignity. They got to know my Nan in such a short space of time that even I was surprised! We have had other care companies previously but these people really do care! In less than a month they all became friends, in less than 2 they felt like family.

When it became evident that my Grandmother was close to passing the whole team was respectful to us and knew my Nan well enough to be respectful of her wishes too. I really don’t know how we would have gotten through such a difficult period without their guidance. I truly believe that Farecare were angels sent to us when we needed them most.

Reply from Natasha Pockett, Office Manager at Farecare Gloucestershire Ltd (Cheltenham & Stroud)

Thank you for your kind review. It was an honour to support your nan.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R G (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience

I couldn't be happier with the service from Farecare. The ladies text me to let me know my Dad is okay and they always turn up when they are supposed to. I've heard stories of carers from other companies who don't show up but I've never had that experience with Farecare. I can rely on them 100% and

my Dad really enjoys seeing them.

Reply from Natasha Pockett, Registered Care Manager at Farecare Gloucestershire Ltd (Cheltenham & Stroud)

Thank you for your kind review. It is always a privilege to visit dad.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hilary M (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience

Mum has been a client of Farecare for almost a year. During this time she has always been treated fairly, kindly and with dignity. The staff are always very caring and keep me informed of any worries they may have regarding Mum. They are very willing to help in any way they can, including doing a Lateral

Flow test for Covid for her after I had tested positive last autumn. Mum herself had Covid earlier this month, the carer was concerned for her health and conducted a Lateral Flow Test for her. They have continued to do their normal visits for which I was very grateful. We have changed the visits a few times over the year for various reasons which have been accepted and acted upon immediately by the office staff without question. There have been a few mistakes by the carers which after having been reported to the manager and her staff were able to rectify. The staff are all approachable, kind and caring. I’m happy to recommend Farecare’s services.

Reply from Natasha Pockett, Registered Care Manager at Farecare Gloucestershire Ltd (Cheltenham & Stroud)

Thank you for kind review. We are pleased you are happy with our service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D H (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience

Farecare have always been supportive in their management and care for my mum. The carers are friendly but respectful to my mum and she is very happy with the care she receives.

They have recently increased her package in line with her requirements and have also agreed to a cleaning package. The

only reason the mark is not excellent is because they can sometimes be slow at responding to emails but this is because of staffing and being extremely busy. But I have found the admin staff to be supportive too so it’s not an issue. All in all, I would recommend Farecare.

Reply from Natasha Pockett, Registered Care Manager at Farecare Gloucestershire Ltd (Cheltenham & Stroud)

Thank you for your kind review. We are pleased your mum is happy with the care she receives.

Staff

Care / Support

Management

Treated with Dignity

Value for Money