Paramount Options Ltd

Suite 615 Crown House, North Circular Road, Park Royal, London NW10 7PN
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9.8 18 Reviews
  • Paramount Options Ltd, London
Paramount Options Ltd have a depth of experience in the home care sector, tailoring personal care packages for vulnerable individuals to allow them to live with dignity and independence within their own home.

Skilled carers have expertise in helping with a wide range of needs, not just for older members of the communities, but also for adults with a mental or learning disability, with sensory loss, rehabilitation needs or drug addition issues.

A palliative care service is also available and the provider looks to work closely with local health services and hospitals in order to make sure services are as integrated as possible.

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Care Provided by Paramount Options Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Paramount Options Ltd
  • Person in charge
  • Loise Ngugi (Manager)

Funding & Fees Guide for Paramount Options Ltd

  • Prices

  • • From £21.50 per hour apart from Bank Holidays prices, which are 50% higher (unlike many providers who charge double rates). We also provide waking and sleeping night services. Overnight Sleeps (10 hours) are £170 on weekdays and £180 at weekends. Full costings can be provided.
    •   We charge half hour, 3/4 hour and hourly rates
    •   The company pay good rates to care staff, to secure the best care staff available which has allowed the team to grow very successfully, for the benefit of clients.

Paramount Options Ltd Reviews (18)

9.8

Paramount Options Ltd has a Review Score of 9.8 (9.841) out of 10, based on 9 reviews in the last 2 years. Over all time Paramount Options Ltd has 18 reviews.

Overall Experience

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Date Published

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9

Review from T R (Husband of Client) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant manager and the carer provided could not be more dutiful and attentive, with never a moment's hesitation in doing as requested.
She is so kind to my wife (the patient) that my wife dreads our carer being away even on her break.
The carer treats her as though she were her own mother.

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Review from C P (Daughter of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls were professional and friendly but above all tender and caring. They were so gentle with Mum and so kind and friendly to the family. I can't thank them enough for all the care they showed Mum during her last days.

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Review from Peter A (Husband of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was bedridden and terminally ill when Paramount Options was appointed to provide her with continuous care by the NHS. 2 carers came for an hour, 4 times a day. The carers knew their jobs very well and soon built up a good rapport with my wife. They helped me with the administration of my wife's
medication, fed my wife, changed her on every visit and washed and looked after her very well. On my wife's passing, they had been looking after her for 2 months.
My only criticism rests with the management and not with the carers. My wife, before she died specifically asked that the carers be invited to her Thanksgiving Service. The carers were very pleased to be asked and would attend in their own time. Unfortunately, the management would not allow them to attend which saddened me considerably. I considered this to be a callous decision and suggest this policy be reviewed. I would appreciate a call from management to discuss this.

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Review from Juliet E (Daughter of Client) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Paramount Services provided exceptional care to my father for a short but very important time in the last few days of his life. They were flexible and responsive, quickly increasing the frequency of visits in response to rapidly changing needs. My father had the same carer for every visit which made
the most enormous difference. His carer was exceptional - compassionate, gentle and respectful. She communicated clearly, was always on time and was sensitive and diligent in all that she did. She went well above and beyond, staying longer when she saw we needed help and reading my father's personality perfectly, chatting and joking with him. He trusted and enjoyed her company from the very first visit. We can't thank her enough for the amazing support she provided to my father and our family. We will be forever grateful. Thank you.

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Review from J M (Daughter of Client) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer from Paramount Options provides a high standard of care for my father. She is both professional and friendly. Always preserves my father's dignity and is tentative to his individual needs. My father always looks forward to his carer coming to visit and care for him. Thank you.

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Review from N P (Daughter of Client) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Paramount Services to anyone needing a home care provider. The service and care is outstanding. My father has been in very good hands and I greatly appreciate the ongoing care he has received. Support worker has been amazing and is wonderful, always on hand if my father requires anything.
Compassionate caring and reliable at all times. Thank you!

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Review from Sharan G (Sister of Client) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Paramount's service has been excellent. Really impressed with the smooth service that has been provided. The carer is lovely - a good match. We have been using Paramount's services for over 5 months and have established a trusting relationship with both the agency and the carer. Thank you for your support.

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Review from Pamela C (Client) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care and treatment I get from Paramount Options. They don't rush what they do for you (in person) and are usually on time, except when the buses are unreliable, which isn't their fault.
When I am in pain, they are always gentle and careful when moving me. Very cheerful
and nice and we have got used to the different languages. Can't fault them in any way. Wish I could have them all the time, but realise that they do need a day off on their rota.

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Review from Sidney J (Client) assisted by family/friend published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient and positive workforce.

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Review from Ashok P (Client) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my life has become normal again from the support I receive from Paramount Options carers.

Reply from John Michael, Provider at Paramount Options Ltd

We are all excited to know our team has contributed in making a positive impact on your health and well-being.


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Review from S S (Client) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care experience is second to none. My carer is always on time and reliable. He is friendly, caring and treats me with respect and dignity. Thank you to my carer and the Paramount Options team.

Reply from Loise Ngugi, Provider at Paramount Options Ltd

Thank you so much for the lovely feedback. We aim to do our best to improve people's health and wellbeing and we are glad we have been able to provide you with the best service you expects from us.


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Review from Marie R (Daughter of Client) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to record a note of thanks for the excellent support my father received in the last months of his life. He was always treated with courtesy, dignity and respect by his carer and they forged a friendship as well as a professional relationship. I am particularly grateful that my father's
carer was present when he died but also remained with my mother afterwards for some considerable time and well beyond her allotted time of 1 hour. I cannot express how grateful I am to her and to all at Paramount.

Reply from Loise Ngugi, Care Manager at Paramount Options Ltd

Thank you for your kind words. We are delighted that our care team provided excellent end of life care to your dad and supported your mother during that challenging time. I know the carer felt privileged to work with you and your mum and enjoyed visiting your father as much as he enjoyed seeing them.


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Review from Liliane G (Sister of Client) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been through many home care agencies in London who had no idea of how to really help her as she had many complex issues, till our mum came across Paramount Options Ltd. My sister has been with them since the start of 2019 and now they become like family. They are better than any carer
anyone could ever ask for, my mum just like my sister, always say they would not use any other care agency.

Reply from Loise Brown, Care Manager at Paramount Options Ltd

Thank you so much for your kind review. Our conviction is that in spite of illness or age, everyone should live a fulfilled life and our commitment to deliver compassionate person-centred care is what makes us different from others.


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Review from Carole H (Client) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and friendly. My carer is consistent and always punctual. I have used the service for over 7 years.

Reply from John Michael, Provider at Paramount Options Ltd

Thank you for your positive review. Our care workers are proud of the services that they provide and I am sure they will be proud to read your lovely comments about what they do. I will pass on your comments to the team.


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Review from William B (Client) published on 11 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the service provided by Paramount Options. The carer does a very good job of getting my shopping for me. I hope he will continue well into the future.

Reply from Loise Ngugi, Registered Manager at Paramount Options Ltd

Thank you so much for this lovely feedback! We are delighted to be of service and we will definitely pass your kind comments onto our care team.


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Review from Maureen (Partner of Client) published on 4 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional staff, caring and supportive. I loved the services that were provided and I would highly recommend anyone to this agency.

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Review from Robert M (Client) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer is polite and efficient.
Always phones to advise on expected time of arrival (which I find most helpful).
Shopping is usually OK, cash change always OK!

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Review from William B (Client) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Paramount Options Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for Paramount Options Ltd is calculated as follows: ( (49 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 51 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Paramount Options Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Paramount Options Ltd

What Type of Services does Paramount Options Ltd offer?

Paramount Options Ltd offers Home Care.

How many Carers does Paramount Options Ltd employ?

Paramount Options Ltd employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Paramount Options Ltd to verify any information. View our terms and conditions. Paramount Options Ltd has a Platinum Service – more info.