Pristine Home Care and Nursing

10 Western Parade, Barnet EN5 1AD
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8.0 13 Reviews
  • Pristine Home Care and Nursing, Barnet
Pristine Recruitment Ltd - Home Care and Nursing Care provides individualised person-centred home care services in Barnet and Hertfordshire, Borehamwood, Camden, Colindale, Edgware, Hampstead, Hadley Wood, Mill Hill, Finchley, Potters Bar, Totteridge, Brookmans Park, Cuffley, Northaw, South Mimms, Enfield and Welham Green.

Pristine Home Care Barnet assists with Live-In Care, Dementia Care, Complex care, Respite Care and Palliative Care. Pristine Home Care Barnet provides fully vetted, DBS checked, compassionate and experienced homecare carers and nurses who treat service users with dignity and respect.

Pristine Recruitment Ltd - Home Care and Nursing Care can assist with personal care, getting in and out of bed, getting dressed, social support, 24-hour live-in care, nursing care or complex care to help you maintain your quality of life by assisting you to continue living independently in the comfort of your own home.

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Care Provided by Pristine Home Care and Nursing

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Pristine Recruitment Ltd - Home Care
  • Person in charge
  • Auxilia Selhaoui (Manager)

Funding & Fees Guide for Pristine Home Care and Nursing

  • Prices

  • From £25 per hour

Pristine Home Care and Nursing Reviews (13)

8.0

Pristine Home Care and Nursing has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Pristine Home Care and Nursing has 13 reviews.

Overall Experience

  • 9
  • 3
  • 1
  • 0
  • 0

Date Published

13
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0
1
12

Review from Jacek G (Son of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Except for the times my mother has been for a respite stay as a resident in a care home, Pristine Home Care have been providing night-time attendance at home for my mother since March 2023. Their initial thorough assessment was carried out by a friendly and competent lady and that same friendliness
and competence has been reflected in the hard-working and cheerful ladies who punctually arrive every agreed evening without fail.
I am writing this review 6 months after Pristine started because they only just asked me whether I would leave a review for their work. My mother's health has reached the stage that she needs to exchange the familiarity of her own home for the facilities of a properly equipped care home. It is my hope that Pristine will continue to provide their excellent night-time attendance for my mother until she moves into her new residence.

Reply from Auxilia Selhaoui, Manager at Pristine Home Care and Nursing

Thank you very much for your lovely feedback about our services. We are delighted to know our care team made a positive impact to your mother's health. Our care team is very pleased to have you mention the following about them, "Their initial thorough assessment was carried out by a friendly and competent lady and that same friendliness and competence has been reflected in the hard-working and cheerful ladies who punctually arrive every agreed evening without fail." Working in partnership with you made it easier for us as you offered such amazing family support. It was a pleasure supporting your mother with the right carers to meet her care needs. All of our team wish your mother all the best in the care home.


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Review from Maria A (Daughter of Client) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care provided by Pristine Home Care to my mum. They are very professional, kind and caring. I am happy with their service to my mum. Thank you all for your understanding and patience with mum's condition.

Reply from Auxilia Selhaoui, Director at Pristine Home Care and Nursing

We are pleased that our holistic approach in caring for your mother helped us to understand and meet her care needs. Thank you for all your support .


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Review from Desmond E (Son of Client) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremly pleased with the care of my father by Pristine Home Care since he came out of hospital around 8 weeks ago, Pristine Home Care have led us through this difficult time with compassion and reassurance. They have provided advice and guidence in a warm and friendly manner. From the management
team to the carers everyone has been so kind and caring. The personal care my father receives is always with gentleness and respect. I really can't put into words how grateful the whole family have been regarding the care received. Thank you Pristine Home Care.

Reply from Auxilia Selhaoui, Managing Director at Pristine Home Care and Nursing

Thank you for your kind words and your appreciation of our caring efforts. It is a pleasure being of service to you and your family. Thank you for trusting us with the care and support for your father.


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Review from Gwen S (Son-in-law of Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed with the care my aunt was receiving when I visited her over the festive season. Her health has improved a lot. She has healthy meals cooked every day and her house was well kept. Thank you Pristine Home Care and Nursing for the care.

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Review from N S (Daughter of Client) published on 27 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care provided by Pristine Home Care to my mum. Mum has a great relationship with her carer. They are very professional, kind and caring. I am happy with their service to my mum.

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Review from Bente B (Sister-in-law of Client) published on 30 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this provider really friendly, helpful and reassuring during a rather challenging time. We got excellent advice and guidance when it was much needed. The personal care was handled sensitively and care was delivered in a person-centred manner by respectful and kind staff. Thank you for your
assistance and support!

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Review from Normita M (Friend of Client) published on 30 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is being well looked after by the main carer. The house always looks clean and tidy and my friend looks happy. I have full trust and confidence in her main carer and I don’t have to worry about my friend because I know she is in good hands.

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Review from Maria P (Daughter of Client) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are polite respectful and kind to my mum. As my mum is precious to myself, to have someone pop in to check she is fine whilst busy caring for her myself makes me feel reassured. This is because I can trust the carers in our home. Great service from the manager too, she checks my mum's well
being.

Reply from Auxilia Selhaoui, Director at Pristine Home Care and Nursing

Thank you so much for your feedback. We are very happy to hear our carers are polite, respectful and kind to your mother and you trust them in your home. Our team is here 24/7 to support you and your mother and ensure that your mother receives the best care that suits her needs.


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Review from Faraz H (Son of Client) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care agency we have had. The same two carers consistently allocated leading to a great relationship with the patient and continuity of care. Cannot recommend them highly enough. Carers are very professional, kind and caring. A very well managed agency.

Reply from Auxilia Selhaoui, Director at Pristine Home Care and Nursing

Thank you so much for your review. We are pleased you are happy with the same two carers who you described as, "very professional, kind, caring" and have established a great relationship with your mother. A very big thank you from your mother's two carers and the management team for making everything so smooth for them to carry out their duties properly.


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Review from Richard K (Son of Client) published on 5 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Communication between management and me is good.
Limited flexibility in terms of timing of visits which is disappointing.
Variable communication between carers and my mother in terms of timeliness of attendance is patchy. We appreciate people struggle to keep to set times - but if they are going
to be more than 30/40 minutes late they should call.
Never had carers before but not sure how proactive the carers are in terms of providing proactive advice about how we could make things better.

Reply from Auxilia Selhaoui, Manager at Pristine Home Care and Nursing

Thank you for your review. We will use your feedback to try and improve our services. As per our discussion before, your mother has a regular carer who she communicates the time that suits her needs when for example a cleaner, neighbour or a family member is visiting, she asks for variable times to meet her needs and we reflect that on our logging in/out system. We could look into informing you in future anytime your mother calls to change her care call times to avoid any misunderstandings. Thank you.


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Review from Sue L (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are presently very happy with our carers for elderly care. My mother is more difficult to please than she appears. Our principal carer has been with us for two and a half years I think and has been incredibly helpful in many ways, including accompanying us to the hospital and for vaccination visits,
when I have had to take charge of the car. At the first vaccination visit, when I was with the doctor, and our carer was looking after the parked car, she was able to find in her telephone a photo of my mother's blood pressure tablets, which the doctor needed to know about and neither my mother nor I could remember what they were called. I felt that this was very impressive.

Reply from Auxilia Selhaoui, Director at Pristine Home Care and Nursing

Thank you for your review. We are delighted to hear you are satisfied with the holistic, person-centred approach our care service provides for your mother. We are glad to have found the right carer who has been with your mother for 2.5 years and we will continue to meet her needs. Thank you for your support.


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Review from Andrew N (Client) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since becoming disabled due to MS, I have been cared for by Pristine for over 3 years and I have and continue to have absolutely excellent care. The carers are so knowledgeable and understanding and also since the Covid outbreak the company sent and continue to send the same carers to reduce the infection
risks and they use Personal Protection Equipment. Also, the carers and the Manager are very friendly and I have a very good relationship and this really helps with my medical needs. Thank You Pristine.

Reply from Auxilia Selhaoui, Director at Pristine Home Care and Nursing

Thank you for your kind feedback. We are pleased you have established a good rapport with your carers over the years and that you appreciate the continuity of care provided by your regular carers. We are happy to have chosen the right carers for you and we are here to help and ensure our carers continue to meet your needs by delivering person-centred care.


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Review from Maria (Daughter of Client) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care provided by Pristine Home Care. I travel a lot with my job and I always feel at ease knowing my mum is well taken care of even in my absence. Very professional. Would highly recommend.

Reply from Auxilia Selhaoui, Director at Pristine Home Care and Nursing

Thank you Maria for your kind words. We are very pleased to know we made a difference in your life.


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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Pristine Home Care and Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Pristine Home Care and Nursing is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pristine Home Care and Nursing is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Auxilia

Auxilia Selhaoui

Job Title: CEO Pristine Home Care and Nursing Care

Joined: 2012

Auxilia Selhaoui is a CEO at Pristine Recruitment Homecare and Nursing Care Barnet, London which is a CQC registered Organisation that provides Personal Care and Treatment of disease, disorder or injury to people in their own homes. She is a qualified Specialist Cancer Nurse with Palliative Care Experience. Auxilia Selhaoui attended the University of Brighton where she studied Bachelor of Science (BSc) in Registered General Nursing and went on to London Southbank University where she did her Master's degree (MSc) in Cancer Therapy.


Pristine Recruitment Homecare and Nursing Care Barnet were founded by Auxilia Selhaoui, a cancer nurse specialist with years of experience in palliative care, oncology, haematology, nursing research, general nursing and nursing management. The idea came after seeing the need to cut down on some of the unnecessary hospital visits that could be provided in the comfort of your own home giving you more independence and quality of life with your family or loved ones.


Before setting up Pristine Homecare and Nursing Care Barnet, Auxilia Selhaoui worked at the following Haematology and Oncology Cancer Hospitals in London:


Cancer Care Manager,
Guy's and St Thomas' NHS Foundation Trust
in Jul 2008 – Dec 2009


Research Manager
Barts and The London NHS Trust
Dates Employed Jan 2007 – Jul 2008


Cancer Care Coordinator
Royal Free London NHS Foundation Trust
Dates Employed Aug 2004 – Jan 2007


Chemotherapy Sister
University College London Hospitals NHS Foundation Trust
Dates Employed Feb 2002 – Jun 2004


Junior Sister Cancer Services
THE HARLEY STREET CANCER CLINIC LIMITED
Dates Employed Feb 2001 – Jan 2002


Pristine Recruitment Homecare and Nursing Care Barnet, are Leading providers of Domiciliary Care, Live-in Care and 24 hour Homecare and Nursing Care services in Barnet London.


Our Services include but not limited to:


End of Life Care/ Palliative Care
Care of the elderly
After hospital Care
Dementia and Alzheimer’s care
Live-in care
Mental Health
Home IV Therapies (including chemotherapy)
Learning Difficulties
Physical Disabilities
Companionship
Children and Adults Care at Home
Brain and Spinal Injuries
Dressing care and bandage change
Home Care service throughout London
Live in and Live out Carers and Nurses, 24 Hour Home Care, Dementia Care
Cancer Care Nurse Specialist


Frequently Asked Questions about Pristine Home Care and Nursing

What Type of Services does Pristine Home Care and Nursing offer?

Pristine Home Care and Nursing offers Home Care.

How many Carers does Pristine Home Care and Nursing employ?

Pristine Home Care and Nursing employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pristine Home Care and Nursing to verify any information. View our terms and conditions. Pristine Home Care and Nursing has a Platinum Service – more info.