From £39 per hour
Home Instead (Farnborough, Farnham & Fleet) has a Review Score of 9.5 (9.544) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Farnborough, Farnham & Fleet) has 57 reviews.
Review from S M (Niece of Client) published on 20 January 2025
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Reply from Lauren Mitchell, Business Development Manager at Home Instead (Farnborough, Farnham & Fleet)
Thank you so much for your heartfelt review. We have shared all of your feedback with the care professional in question, and have rewarded her internally for the outstanding level of care she provided to your uncle. We are so grateful that you are happy with the level of support Home Instead have provided and thank you for putting your trust in us to care for your uncle when it mattered most. We hope you are coming to terms with your loss and want you to know we are always here for support. Your Uncle will be remembered always by his team.
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Review from D O (Client) published on 18 December 2024
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Reply from Lauren Mitchell, Business Development Manager at Home Instead (Farnborough, Farnham & Fleet)
What lovely words for the team! Thank you so much, for taking some of your time to write this review. It means everything to us that you feel this way about the care we provide and the team you have supporting you. We hope to be able to support you for many more years to come and continue to provide the consistently great service you have become used to. Best Wishes from everyone at Home Instead Farnborough.
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Review from N K (Client) assisted by family/friend published on 12 August 2024
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Reply from Mahdi Kazemzadeh, TBC at Home Instead (Farnborough, Farnham & Fleet)
Thank you so much for taking the time to write this review. We appreciate you a lot and it is great to know we are making a difference and you are happy with your care.
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Review from Julie M (Daughter of Client) published on 27 March 2024
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Review from Claire V (Granddaughter of Client) published on 19 May 2023
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Reply from Mahdi Kazemzadeh, TBC at Home Instead (Farnborough, Farnham & Fleet)
This means so much, thank you for taking the time and sharing this feedback. It has been a pleasure to support you and thank you for being such a help throughout, we could not do it without you. Thank you for your trust in Home Instead.
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Review from David W (Son-in-law of Client) published on 16 May 2023
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Reply from Mahdi Kazemzadeh, TBC at Home Instead (Farnborough, Farnham & Fleet)
Thank you David, it was a pleasure to support the family and we are grateful for you taking the time and sharing this feedback about our care.
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Review from L F (Daughter of Client) published on 11 January 2023
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Reply from Mahdi Kazemzadeh, TBC at Home Instead (Farnborough, Farnham & Fleet)
Thank you so much for this lovely review, we really appreciate it and could not ask for a more supportive and understanding client. We have passed on your special compliments to your mums carer too.
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Review from Maggie W (Daughter of Client) published on 8 November 2022
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Reply from Rich Denham, Marketing Manager at Home Instead (Farnborough, Farnham & Fleet)
Thank you very much for the kind words Maggie. We'll make sure the Carers involved hear your positive feedback and it was a privilege to care for your father.
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Review from Matt G (Nephew of Client) published on 8 August 2022
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Reply from Mahdi Kazemzadeh, Director at Home Instead (Farnborough, Farnham & Fleet)
Hello Matt, thank you so much for taking the time to write this review. It is always a delight to receive feedback like this and we have shared it with the relevant Care Professionals who were over the moon with what you said. Thanks again and all the best to you and your family.
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Review from S B (Daughter of Client) published on 18 July 2022
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Reply from Mahdi Kazemzadeh, Director at Home Instead (Farnborough, Farnham & Fleet)
Thank you so much for the kind and thoughtful feedback. We really appreciate you taking the time to write and share this review. We love feedback like this, and feedback from clients' children/next of kin is particularly important. It's lovely to see your mum so happy, and we're pleased to help!
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Review from Vaneeta M (Client) published on 12 January 2022
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Reply from Mahdi Kazemzadeh, Home Instead at Home Instead (Farnborough, Farnham & Fleet)
Thank you very much for this glowing review Vaneeta. Receiving feedback like this is the best part of our job and the reason why home care is so important. We will pass on your kind words to our Caregivers, who always value positive feedback from our clients and their loved ones.
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Review from Mike F (Client) published on 1 September 2021
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Reply from Mahdi Kazemzadeh, Director at Home Instead (Farnborough, Farnham & Fleet)
Thank you Mike for this outstanding review. To know that we have made a difference is the reason we do this job. Thank you also for being such an awesome client, all the caregivers enjoyed visiting, getting to know you and being there for you.
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Review from P G (Husband of Client) published on 15 June 2021
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Reply from Mahdi Kazemzadeh, Director of Care at Home Instead (Farnborough, Farnham & Fleet)
Thank you so much for taking the time to leave us this review. We know that having a clean and tidy home can have such positive effects on health and wellbeing, and home help is an important element of our care service. We are so pleased that our support is making a difference.
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Review from J P (Client) published on 25 May 2021
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Review from Allison B (Daughter of Client) published on 24 February 2021
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Reply from Mahdi Kazemzadeh, Director at Home Instead (Farnborough, Farnham & Fleet)
Thank you so much, knowing that we are making a difference is the reason we do this job so really appreciate your lovely feedback.
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Review from Sue S (Daughter of Client) published on 20 November 2020
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Reply from Mahdi Kazemzadeh, Director at Home Instead (Farnborough, Farnham & Fleet)
Thank you so much, Sue, for this lovely review. Cath and I are very pleased that you are pleased with the service. And yes indeed, we are here for the client and the family, always.
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Review from P S (Daughter of Client) published on 2 November 2020
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Reply from Mahdi Kazemzadeh, Director at Home Instead (Farnborough, Farnham & Fleet)
Thank you so much for the lovely review. We are so pleased to read your feedback and to know that the care is making a difference. The whole matching of caregivers and clients is the hardest probably to get right but we never give up! So pleased to hear that the match is right and your feedback means the world. Thank you.
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Review from Joan E (Client) published on 26 October 2020
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Reply from Mahdi Kazemzadeh, Director at Home Instead (Farnborough, Farnham & Fleet)
Thank you, Joan, for this lovely review. In one line you have captured the essence of our service! We are here to make sure you are happy, and putting a smile on your face is our mission.
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Review from David M (Client) published on 15 October 2020
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Reply from Mahdi Kazemzadeh, Director at Home Instead (Farnborough, Farnham & Fleet)
Thank you so much for this amazing review, it means the world to us. It is very encouraging to read that the hard work we do in matching our caregivers to clients is being recognised and appreciated. We are blessed to have clients so understanding and supportive. Everyone in our office is first and foremost, a caregiver. There is no other job more important than making sure you are always supported. We are pleased to hear that you feel that way, and we will keep doing everything we can to make sure you are happy.
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Review from Jane C (Daughter-in-law of Client) published on 7 October 2020
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Reply from Mahdi Kazemzadeh, Director at Home Instead (Farnborough, Farnham & Fleet)
Thank you so much for this lovely feedback and kind words. We do everything we can to ensure our care meets the needs of our clients as their needs grow or change, including providing live-in care if required. Thank you for recognising this and trusting us. It was a pleasure supporting you and the family.
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The Review Score of 9.5 (9.544) out of 10 for Home Instead (Farnborough, Farnham & Fleet) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.944 for Home Instead (Farnborough, Farnham & Fleet) is calculated as follows: ( (34 Excellents x 5) + (2 Goods x 4) ) ÷ 36 Ratings = 4.944
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Farnborough, Farnham & Fleet) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Aug 2019
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Response by Home Instead (Farnborough, Farnham & Fleet) to this inspection report
Home Instead Senior Care covering Farnborough, Farnham, Fleet and Aldershot are delighted, once again, to have received an Outstanding rating for our care from the Care Quality Commission (CQC) in August 2019.
Achieving this rating means that we are part of an elite group of home care providers in the area. Nationally, just three percent of home care companies carry the coveted rating from the CQC.
Home Instead are totally committed to helping clients live well in their own homes and in their own way as needs arise and grow. We match clients with CAREGivers to create enriching long-term relationships, supporting clients in living their best lives.
One client speaking to the CQC inspector about their CAREGivers said “I can’t do without them really. They are all wonderful and I am very happy” whilst another client’s relative commented that “all staff, including the office st
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Job Title: Director of Care and Continuous Improvements Officer
Joined: 2017
Hi, I’m Mahdi and I have been the Director of Care and Continuous Improvements Officer at the Home Instead Farnborough office since December 2017.
I have got Iranian heritage and prior to joining Home Instead, I spent 10 years of my professional career working in the engineering and energy sector – quite a natural choice for somebody originally from that part of the world! Whilst it was a stimulating industry to work in, where there is a fast pace and travelling, I ultimately realised there was something missing. I found myself looking to settle down in one place and do something more personally fulfilling, something that would involve giving back to the community.
There was also another reason that made me start thinking about change. During my time as an undergraduate student at the University of Cardiff, I lived with a couple who became like my second parents. They are now in their mid-seventies and being still regularly in touch with them, I have witnessed how their health and physical strength are gradually deteriorating. That and the story of my wife’s (Natalia) grandmother ensured me that involvement in elderly care could just be that rewarding new path in my career that I had been looking for.
I am grateful to have a wonderful office team by my side as well as exceptionally caring CAREgivers who are really passionate about helping and sensitive to the needs of our clients. It is heart-warming to hear from our clients and/or their families how happy they are and that, thanks to us, they can live independently in the safety of their own homes for longer. You really feel then that all the work is worthwhile! I also embrace the opportunity of meeting members of the local community in church groups, community centres, charities and so on to tell them about the great things we do.
In my free time, I enjoy most spending time with my wife whether it is during outdoor walks, cooking together, watching a movie or travelling!
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