Home Instead (Farnborough, Farnham & Fleet)

45 Alexandra Road, Farnborough GU14 6BS
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9.5 57 Reviews
  • Home Instead (Farnborough, Farnham & Fleet), Farnborough
Home Instead, covering Farnborough, Farnham, Aldershot and Fleet, is rated as 'Outstanding' by the Care Quality Commission (August 2019).   

Although Home Instead provides a range of services including companionship, home help, personal care, meal preparation, local transportation, post-hospital care and medication reminders – the service is not all about performing a task.

Professionals respond to a client’s changing day to day needs, getting to know them and ensuring the best day possible.

It matches CAREGivers to clients and works closely with clients and their families to identify a person's needs, so both the client and family members can feel confident in the service provided.

Home Instead's mobile app is available to client families, giving transparency and peace of mind about the care being provided as each carer records details of each individual visit on the app, including tasks performed, medication administered and food prepared.

As part of a wider group covering the Surrey, Hampshire and Berkshire borders, they have access to additional facilities such as a wheelchair accessible vehicle and raiser chair in case of a fall.

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Care Provided by Home Instead (Farnborough, Farnham & Fleet)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mahdi Kazemzadeh (Manager)

Funding & Fees Guide for Home Instead (Farnborough, Farnham & Fleet)

  • Prices

  • From £39 per hour

Home Instead (Farnborough, Farnham & Fleet) Reviews (57)

Total of 57, showing 21-40
9.5

Home Instead (Farnborough, Farnham & Fleet) has a Review Score of 9.5 (9.544) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Farnborough, Farnham & Fleet) has 57 reviews.

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Review from Karen T (Daughter of Client) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Home Instead transformed my dad's quality of life and considerably reduced the worry and stress on me and my family. This was particularly important, as my dad lived alone and many hundreds of miles from me. They put together a care plan matched to his initial needs and adapted
it quickly as his needs changed. His carers were absolutely wonderful with him. So too were those in the office. I would have no hesitation in recommending Home Instead, without reservation. A wonderful group of people who really care about their clients.

Reply from Mahdi Kazemzadeh, Director at Home Instead (Farnborough, Farnham & Fleet)

It was an absolute pleasure supporting Dad, thank you for this lovely feedback which is all we need to keep going.


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Review from Jacqueline R (Daughter of Client) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have used Home Instead for over a year.
The care was very easy to put in place.
The caregivers are wonderful. They provide written notes detailing their visits and these can be viewed by the family on the family app. This gives enormous peace of mind. They genuinely care about the client/s.
The
care needs are reviewed regularly and any additions or changes can be made very easily.
Office staff are equally readily available to talk to about anything.
Never having used a service like this, I have been incredibly impressed and would highly recommend.

Reply from Mahdi Kazemzadeh, Director at Home Instead (Farnborough, Farnham & Fleet)

Thank you so much for this lovely review. Our clients are our extended family and we love being there for them. I have also passed your lovely feedback to your care team and caregivers who are delighted. Thank you for always encouraging them and giving them positive feedback when they go above and beyond. It is what keeps us going every day.


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Review from A S (Client) published on 31 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not cope without Home Instead's help. I want to remain independent for as long as possible. I therefore greatly appreciate your help and flexibility. Thank you all very much.

Reply from Sue Gunner, Marketing Assistant at Home Instead (Farnborough, Farnham & Fleet)

You are so welcome. We are very happy to receive your kind review. Thank you very much.


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Review from Shaun M (Son of Client) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We only used Home Instead for a little while as our relative declined more rapidly than anticipated, however, the preparation for organising care at home was sensitively done by trying to match the personality of the caregivers to our relative's interests and the caregivers she had, had a good knowledge
of dementia as well as caring and respectful of her. There appeared to be good communication between caregivers to ensure continuity of care. Specific call out to two individuals for their support.

Reply from Sue Gunner, Marketing Assistant at Home Instead (Farnborough, Farnham & Fleet)

Thank you very much, Shaun, for your kind review. We were very pleased to support your relation and so glad that you found our CAREGivers well-matched for your needs.


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Review from Linda D (Daughter-in-law of Client) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead were engaged to care and support my mother-in-law. Initially, she was apprehensive about needing any help but Farnborough Home Instead went to great lengths to assure her that they would not ‘take over’ her house. There was a meeting set up for her to meet management and staff. This she
appreciated and it allayed her fears. For the months they cared for her before she died, we as a family, were very grateful as we knew they would ring us if they were concerned about anything.
All in all, we would recommend Farnborough Home Instead. All the staff and management were professional, punctual, caring, flexible and understanding, and we thank them, yet again.

Reply from Sue Gunner, Marketing Assistant at Home Instead (Farnborough, Farnham & Fleet)

Thank you Linda for taking the time to provide your review during this sad time. We were very pleased to support your mother-in-law and are glad to know that this was of help to your family. We wish you all the very best.


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Review from J B (Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just completed my first year using Home Instead Services. I was very reluctantly introduced to these by my daughter who felt that as an ageing widower with health and memory problems I was in need of a carer. However, I must now concede that my initial reluctance was misplaced. I have received
what I can only describe without exaggeration as outstandingly good service, support and yes friendship. This has been consistent throughout. I have no hesitation in rating the overall quality of service provided as being excellent.

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Review from K M (Son of Client) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided my ageing mother with a caring, professional and reliable service for over 16 months now. In that time I can genuinely say there have been almost no causes for concern. Each carer is kind, patient and diligent in their duties, ensuring Mum is clean, fed and has taken the correct
medication.
The service provided takes a huge weight off my mind knowing that Mum has guaranteed visits twice a day. If there are any concerns coming from those who visit, I can be confident that Home Instead management will quickly get in touch with me.

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Review from P B (Daughter of Client) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service that Mum gets. It is a shame that she doesn't see some of them more regularly, but apparently that is quite hard to do. Never the less everything in Mum's eyes are good. Thanks, she seems very happy with everything.

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Review from Gary B (Son of Client) published on 24 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been a great help to Father, they have always been very kind and very adaptable to my Father's challenging care needs.


The team that looked after Dad had great expertise in care and improved his quality of life.


I have no hesitation in recommending Home Instead.


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Review from Lesley B (Daughter of Client) published on 19 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Home Instead to care for my Dad since September 2018. The deterioration of my Dad's health was a great concern to me as I live quite a way away and can usually only visit at weekends. My Dad was allocated a 'main' carer. All the carers who have visited my Dad have been great but
his main carer has been outstanding. She has a special bond with Dad and he adores her. I feel totally at ease with her presence when with Dad and know she will treat him like her own. This lady has gone far over and above the course of duty to care for my Dad and I am so very grateful to her. Thank you, you know who you are!

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Review from Mike M (Son of Client) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have full faith in the management and care staff. With dementia change is difficult - their ability to operate with a small and consistent team has enabled my father to maintain independent living. Their whole ethos is based around quality and to care for their clients/service users. My father, family
and I have full trust in this team. Their achievement of an outstanding compliance score from the CQC is a further lens to their quality. Working within the healthcare sector myself means I am super critical. With this team I only applaud their service.

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Review from Fiona B (Daughter of Client) published on 27 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was looked after by Home Instead for 3 years and I can honestly I would recommend Home Instead 100%. They always kept me informed if there was anything to report and always there to help mum and our family.
Her circumstances have now changed and again they were there to support mum and our
family with right decision for her moving forwards.


Mum will miss the caregivers, however, she now has another chapter in her life to start and we cannot thank Home Instead enough for everything.


Thank you to all office staff and caregivers.


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Review from P L (Client) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is excellent.
Caregivers are considerate and respectful of my privacy and show initiative when needed.
I feel I can rely on them and am comfortable with their presence.

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Review from Rachael R (Friend of Client) published on 17 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly friend and neighbour used Home Instead initially to provide her with companionship, as she lived alone as was becoming increasingly isolated. The regular visits gave her valuable structure to her week. As her health deteriorated, she requested more frequent care and more assistance. It was
very important to her that she remained in her home as long as possible and having home carers enabled her to fulfil this wish.
I could see that the carers' visits were spaced sensibly throughout the day and timings were regular. Even when she was eventually admitted to hospital, her carers were able to visit her there, again providing the comfort and support she very much needed. I liaised frequently with Home Instead during the week she was in hospital, in order to coordinate our visits and ensure she had the things she needed. I found all the staff warm and friendly and professional and very quick to respond.

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Review from Christine E (Wife of Client) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband looks forward to the two carers he has every week for the last 3 years. Very kind and took him out for tea and cake and took him to his club. She would do exercises in the home with him.

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Review from Helen S (Daughter of Client) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother used your service for a few weeks whilst waiting to go into a care home. It was excellent, I cannot fault in any way. Very friendly and professional and the care my mother received was second to none. Admin was 10/10. I would certainly highly recommend.

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Review from Sue S (Daughter of Client) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so pleased with the service provided for our father. The service we received was very easily set up. Administrative staff visited and were very mindful of the care required by my father. The caregivers were friendly and well informed. Our father enjoyed their company and looked forward to seeing
them each day. We would thoroughly recommend Home Instead.

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Review from Lynne H (Daughter of Client) published on 21 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In our experience Home Instead Farnborough wholeheartedly deserves its CQC rating of Outstanding. That is exactly how we would describe the care my father received at home from June to December 2017.
From the administration point of view the company was efficient, timely and responsive when we first
arranged care, and again when we needed to increase it. Additional visits were put into place quickly.
Carers were 100% reliable in appointments, and in the care they gave. Home Instead ensure that the care given is personalised for each client, and reflects the changing needs of clients. Carers were professional, yet friendly. They seemed to tune into my father's needs on a daily basis.
Home Instead enabled my father to stay in his own home for as long as possible. At 91 he has just gone into residential care, with the feeling that Home Instead carers extended his time in his own home. Thank you so much.

Reply from Gill Tootill, Care Manager at Home Instead (Farnborough, Farnham & Fleet)

Thank you Lynne for your lovely review, I'll share your comments with our Caregivers. This has made our Christmas! Best wishes to you and your father for the future. Gill and all the team.


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Review from Tony L (Client) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent organisation and service provider who have mastered the essentials of providing compassionate care to the elderly.
Staff are well trained and demonstrate high levels of functional competence and respects dignity and difference in their interactions with clients.
Overall, the frameworks and
systems set up are compliant with regulatory protocols and the service excels minimum standards.

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Review from Trevor S (Husband of Client) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent throughout.
Administration quick and accurate.
The carer was courteous, extremely able and a pleasure to have in the house.
Would thoroughly recommend.

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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Home Instead (Farnborough, Farnham & Fleet) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Home Instead (Farnborough, Farnham & Fleet) is calculated as follows: ( (34 Excellents x 5) + (2 Goods x 4) ) ÷ 36 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Farnborough, Farnham & Fleet) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Home Instead (Farnborough, Farnham & Fleet) to this inspection report

Home Instead Senior Care covering Farnborough, Farnham, Fleet and Aldershot are delighted, once again, to have received an Outstanding rating for our care from the Care Quality Commission (CQC) in August 2019.


Achieving this rating means that we are part of an elite group of home care providers in the area. Nationally, just three percent of home care companies carry the coveted rating from the CQC.


Home Instead are totally committed to helping clients live well in their own homes and in their own way as needs arise and grow. We match clients with CAREGivers to create enriching long-term relationships, supporting clients in living their best lives.


One client speaking to the CQC inspector about their CAREGivers said “I can’t do without them really. They are all wonderful and I am very happy” whilst another client’s relative commented that “all staff, including the office st


Awards / Recognitions (4)

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Meet the Team (1)

Mahdi

Mahdi Kazemzadeh

Job Title: Director of Care and Continuous Improvements Officer

Joined: 2017

Hi, I’m Mahdi and I have been the Director of Care and Continuous Improvements Officer at the Home Instead Farnborough office since December 2017.


I have got Iranian heritage and prior to joining Home Instead, I spent 10 years of my professional career working in the engineering and energy sector – quite a natural choice for somebody originally from that part of the world! Whilst it was a stimulating industry to work in, where there is a fast pace and travelling, I ultimately realised there was something missing. I found myself looking to settle down in one place and do something more personally fulfilling, something that would involve giving back to the community.


There was also another reason that made me start thinking about change. During my time as an undergraduate student at the University of Cardiff, I lived with a couple who became like my second parents. They are now in their mid-seventies and being still regularly in touch with them, I have witnessed how their health and physical strength are gradually deteriorating. That and the story of my wife’s (Natalia) grandmother ensured me that involvement in elderly care could just be that rewarding new path in my career that I had been looking for.


I am grateful to have a wonderful office team by my side as well as exceptionally caring CAREgivers who are really passionate about helping and sensitive to the needs of our clients. It is heart-warming to hear from our clients and/or their families how happy they are and that, thanks to us, they can live independently in the safety of their own homes for longer. You really feel then that all the work is worthwhile! I also embrace the opportunity of meeting members of the local community in church groups, community centres, charities and so on to tell them about the great things we do.


In my free time, I enjoy most spending time with my wife whether it is during outdoor walks, cooking together, watching a movie or travelling!


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