Home Instead (Farnborough, Farnham & Fleet)

45 Alexandra Road, Farnborough GU14 6BS
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9.5 57 Reviews
  • Home Instead (Farnborough, Farnham & Fleet), Farnborough
Home Instead, covering Farnborough, Farnham, Aldershot and Fleet, is rated as 'Outstanding' by the Care Quality Commission (August 2019).   

Although Home Instead provides a range of services including companionship, home help, personal care, meal preparation, local transportation, post-hospital care and medication reminders – the service is not all about performing a task.

Professionals respond to a client’s changing day to day needs, getting to know them and ensuring the best day possible.

It matches CAREGivers to clients and works closely with clients and their families to identify a person's needs, so both the client and family members can feel confident in the service provided.

Home Instead's mobile app is available to client families, giving transparency and peace of mind about the care being provided as each carer records details of each individual visit on the app, including tasks performed, medication administered and food prepared.

As part of a wider group covering the Surrey, Hampshire and Berkshire borders, they have access to additional facilities such as a wheelchair accessible vehicle and raiser chair in case of a fall.

Show Home Instead (Farnborough, Farnham & Fleet) on the Map

Care Provided by Home Instead (Farnborough, Farnham & Fleet)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mahdi Kazemzadeh (Manager)

Funding & Fees Guide for Home Instead (Farnborough, Farnham & Fleet)

  • Prices

  • From £39 per hour

Home Instead (Farnborough, Farnham & Fleet) Reviews (57)

Total of 57, showing 41-57
9.5

Home Instead (Farnborough, Farnham & Fleet) has a Review Score of 9.5 (9.544) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Farnborough, Farnham & Fleet) has 57 reviews.

Overall Experience

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Date Published

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Review from Jakki W (Daughter of Client) published on 26 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first meeting, Home Instead made a very good impression of caring and treating my mother with dignity during the time she needed extra support. The caregivers were always efficient and very friendly towards me and my mother. If ever there was a problem or concern, I was informed immediately
via email or telephone. I know Mum looked forward to their daily visits, which helped relieve her boredom as she lives on her own. I would not hesitate in recommending Home Instead to whoever may need their services in the future.

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Review from Lesley N (Daughter of Client) published on 22 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been more than happy with the level of care given to my mum and although she no longer needs the care I will certainly use the company again. I will also be recommending the service to anyone else needing a high quality of care. The caregivers went above and beyond and the office staff always
very friendly and extremely helpful. My mum was treated more like a family member rather than just a client and this is the highest praise I can give.

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Review from Alan B (Son of Client) published on 9 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mother received from the home carers was always good. Any routines that we put in place such as personal care, showering, bedtimes, keys etc were adhered to which was helpful. Establishing the routines around my mother's dementia did make life a bit easier.

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Review from Susan G (Daughter of Client) published on 17 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed with service from the initial assessment. The assessor took on board my wishes for a mature care giver to be provided and did exactly that.
The care giver had a warm and bubbly personality with the ability to handle her client with respect and tact and apply distraction techniques where
applicable to ensure the personal care requirements were met. Excellent.

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Review from PR (Daughter of Client) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care supply consistency with competent carers who go the extra mile. The office is well managed. Carers know what they are doing and understand the needs of my father who has dementia. Would have no hesitation in recommending them. Having used other care agencies, Home Instead Senior
Care stand out a mile in terms of quality.

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Review from Peggy H (Client) published on 31 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I cannot fault Home Instead. The staff have always been extremely helpful, kind and thoughtful. Whenever we have asked for extra care, it has been covered with no bother at all. The feedback I have received as the daughter has been excellent. Mum has had one care giver from day one which
has been a great comfort to her. Her other carer has also been with her for most of the five years. Both have looked after my Mum with the utmost kindness, looking after her every need, which has taken a lot of the worry from me too.


I would not hesitate to recommend Home Instead.


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Review from Joss O (Daughter of Client) published on 9 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for your care of and visits to my father. Your care for him at home and visits that continued after we moved into a residential home were much appreciated. Knowing you were there for him was very reassuring for the family.

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Review from Richard B (Son of Client) published on 1 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was becoming increasingly lonely and the home she was in recommended Home Instead. They were very professional in making the arrangements and selected someone who got to know my mother well in a short period of time. Unfortunately, for reasons unconnected my mother has moved out of the area
and so the arrangement has come to an end.

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Review from Rob M (Son of Client) published on 4 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Home Instead Senior Care, Farnborough since the start of 2014 for my mother who has Fronto- Temporal Dementia. Her care began as one visit a week and by the end of the time, she was still receiving in-home care up to 3 times a day. For the past year mum has been in a residential care
home but her most regular Home Instead Care Giver has continued to visit mum once a week to take her out for a drive.


They were very understanding of her needs and very receptive to her individual requirements. They made great efforts to ensure the Care Givers provided to mum were appropriate for her personality and did their best to minimise any disruption or confusion to mum that may have arisen from adding multiple carers as time went on. They were also flexible to mum's different needs and interests as her condition deteriorated.


I would have no hesitation in recommending Home Instead to anyone else considering in-home care for a dementia sufferer.


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Review from Clare L (Daughter-in-law of Client) published on 28 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home instead have provided a wonderful service to my mother in law over the past 2-3 years.
They have been reliable, caring and very approachable. The caregivers were consistently the same ladies which provided stability and consistency which is very important for people with dementia.
The office
has happily changed schedules and actioned requests very swiftly.
I could not recommend home instead highly enough. They have been an important part of keeping my mother in law at home for as long as was safely possible.


Thank you for all you have done, we as a family are very grateful for such good quality service and care.


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Review from Neeta (Client) published on 7 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care Provided by Home Instead Senior Care was Excellent and instrumental in my recovery. All 3 Carers exceeded my expectations and went beyond and above.
The Carers were considered, compassionate, and efficient.
Also, I found the Care Plan was incredibly well written and the writer was able to
interpret and identify all my needs from the initial assessment.
Finally, Home Instead Senior Care were able to efficiently accommodate changes to care patterns effectively & quickly.

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Review from Julia H (Wife of Client) published on 22 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Home Instead. The care my husband received was excellent. All the carers who looked after him were very kind and supportive and it was much appreciated. They were sensitive to all his needs.

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Review from Lynne (Daughter of Client) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first visit with the assessor from Home Instead Senior Care I was impressed with the way they went to pains to discover the likes and dislikes of my mother resulting in a well matched carer being employed. The carer has also read my mothers notes and was able to engage her in a meaningful conversation.
I also liked the fact that the carer was introduced to both my mother and myself before commencing her visits. I received a courtesy phone call after 4 weeks of visits to check all was well, which I feel was a reassuring touch. All in all I would recommend this agency.

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Review from Sheila C (Friend of Client) published on 15 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were all very caring and very professional. They appeared to be well trained and quickly grasped what needed to be done. We will miss them. I would have no hesitation in employing any of them again.

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Review from Steve B (Son of Client) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have assisted in mum's care for the last eight months. I have found them both professional and caring. The carer has been the same person throughout which is a big bonus, because mum has Alzheimer's and finds changing cares a real problem. I thoroughly recommend Home Instead!

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Review from Barry H (Son of Client) published on 11 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed with the patience, understanding and respect shown to my mother, from the very first meeting with Home Instead personnel. Unfortunately, through no fault of theirs, my mother contracted an infection which required hospitalisation. On advice from the hospital and friends it was decided
to get my mother into a residential care home which precluded the need for Home Instead to continue their visits.

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Review from G M (Daughter of Client) published on 15 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support provided by this agency have improved my mother's quality of life considerably. She has built good relationships with the carers and looks forward to their visits which have given her day valuable structure. The carers have proved to be reliable and professional yet warm and very
caring in their approach.

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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Home Instead (Farnborough, Farnham & Fleet) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Home Instead (Farnborough, Farnham & Fleet) is calculated as follows: ( (34 Excellents x 5) + (2 Goods x 4) ) ÷ 36 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Farnborough, Farnham & Fleet) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Home Instead (Farnborough, Farnham & Fleet) to this inspection report

Home Instead Senior Care covering Farnborough, Farnham, Fleet and Aldershot are delighted, once again, to have received an Outstanding rating for our care from the Care Quality Commission (CQC) in August 2019.


Achieving this rating means that we are part of an elite group of home care providers in the area. Nationally, just three percent of home care companies carry the coveted rating from the CQC.


Home Instead are totally committed to helping clients live well in their own homes and in their own way as needs arise and grow. We match clients with CAREGivers to create enriching long-term relationships, supporting clients in living their best lives.


One client speaking to the CQC inspector about their CAREGivers said “I can’t do without them really. They are all wonderful and I am very happy” whilst another client’s relative commented that “all staff, including the office st


Awards / Recognitions (4)

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Meet the Team (1)

Mahdi

Mahdi Kazemzadeh

Job Title: Director of Care and Continuous Improvements Officer

Joined: 2017

Hi, I’m Mahdi and I have been the Director of Care and Continuous Improvements Officer at the Home Instead Farnborough office since December 2017.


I have got Iranian heritage and prior to joining Home Instead, I spent 10 years of my professional career working in the engineering and energy sector – quite a natural choice for somebody originally from that part of the world! Whilst it was a stimulating industry to work in, where there is a fast pace and travelling, I ultimately realised there was something missing. I found myself looking to settle down in one place and do something more personally fulfilling, something that would involve giving back to the community.


There was also another reason that made me start thinking about change. During my time as an undergraduate student at the University of Cardiff, I lived with a couple who became like my second parents. They are now in their mid-seventies and being still regularly in touch with them, I have witnessed how their health and physical strength are gradually deteriorating. That and the story of my wife’s (Natalia) grandmother ensured me that involvement in elderly care could just be that rewarding new path in my career that I had been looking for.


I am grateful to have a wonderful office team by my side as well as exceptionally caring CAREgivers who are really passionate about helping and sensitive to the needs of our clients. It is heart-warming to hear from our clients and/or their families how happy they are and that, thanks to us, they can live independently in the safety of their own homes for longer. You really feel then that all the work is worthwhile! I also embrace the opportunity of meeting members of the local community in church groups, community centres, charities and so on to tell them about the great things we do.


In my free time, I enjoy most spending time with my wife whether it is during outdoor walks, cooking together, watching a movie or travelling!


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