Right at Home GF

Alastair realised back in 2012 that homecare was a very rewarding way to work within his local community and was successful in joining the growing team of Right at Home local owners/operators.

"My role has changed significantly since I started the business in 2012" Alastair explains. "From being involved in every activity of the business to now having an amazing team that does all the hard work. I am still involved in defining our strategic plans overseeing the values and culture of our business and leading the senior team."

"Although it is great to receive amazing feedback from our clients I think the most rewarding part of my job is to support team members to fulfil their potential and grow their careers at Right at Home."

Alastair described working at Right at Home can rewarding, varied, and safe.

Rhys joined the Right at Home team in 2021 as Head of Finance & Business Development, after realising the difference Homecare can make on individuals.

Rhys' job allows him to "oversee all finance related activities and ensuring the business is building partnerships with local authorities, communities and businesses in the local area."

"Completing business-wide financial processes from KPIs to payroll to management accounts. There is nothing more satisfying than implementing a new process and seeing how that affects business performance."

When asked to describe working at Right at Home in three words, Rhys says, "Absolutely bloody incredible."

Liz leads both Marketing and Recruitment, bringing a wealth of experience to the table. Since joining Right at Home a few years ago, she has become a valued member of the leadership team and an incredible asset to the company. Liz is actively involved in the community, whether at recruitment fairs, organising events at HQ, or participating in local community gatherings to promote Right at Home and represent the company with a friendly face. Her dedication never goes unnoticed, and she is truly the glue that holds her team together.

Can you share a bit about your background and what you did prior to joining Right at Home?
I have worked in a marketing role for 20 years, the majority of which was in the promotional merchandise industry. Before this I was at university studying Art History!

What inspired you to join Right at Home?
I loved the Right at Home company values which are strongly aligned with my own and that it is a growing company which genuinely wants to do good things for people whether it is the clients, their families or the carers!

What does a typical day look like for you?
I feel like there is no typical day for me! My role is so varied which I love!! I can be doing anything from working with my team on recruitment or marketing strategies to making calls to carers to check in on their well being. I work a lot on our interval and external communications and generally aim to make Right at Home the best place to work for everyone!

What do you enjoy or find most rewarding about your role?
All of it. I love my team and I love seeing carers and clients and when they are happy - I am happy.

Do you have any pets? If so, what?
My cat - Little Boots

What’s the best piece of advice you have ever received?
Find what makes you happy and do more of it

Kelly has demonstrated many years of dedication to Right at Home since joining in 2016. She is a much-loved team member and an inspiration for both her work ethic and loyalty.

As a Senior Care Coordinator, Kelly is "responsible for ensuring that all schedules for all areas go out in a timely manner, overseeing the coordinators for all areas to ensure that every area is working the same way, having weekly meetings with all the coordinators." Kelly adds that she is "responsible for ensuring that all new care enquiries are called and the information is uploaded and assessments are booked." Additionally, Kelly keeps the management team informed by sending various reports and analytical information each week.

For Kelly, "building the relationships with the carers, clients and families" is what she finds most fulfilling.

Being a part of the Right at Home team for Kelly is: Rewarding, challenging, and supportive!

Lynsey came to Right at Home in 2017, where she quickly became a credit to the company.

As the Farnham Care Manager, Lynsey's job role consists of "managing a team of carers and clients to ensure that we are providing a high level of care and support to both carers and clients."

Lynsey continues to explain that the most fulfilling part of her role is "helping people remain living in their own homes for as long as possible."

Upon being asked three words to summarise her experience working with Right at Home Lynsey said rewarding, varied and interesting.

Adriana made a significant career change when she became a carer, she initially joined as a CareGiver, where her outstanding hard work, recognised by everyone, led to her promotion to Guilford's Registered Manager. No one deserved it more.

"As a registered manager I am responsible for overseeing home care services provided to clients in their own homes. Key responsibilities include: supervising and supporting caregivers, and performance management to ensure high-quality service is delivered." Adriana then highlights that she "ensures the services comply with regulatory standards and requirements, maintaining accurate records, and preparing for inspections"

For Adriana, the most fulfilling aspect of her job is "making a difference" and "knowing that our efforts help clients maintain their independence and live comfortably at home". She explains "enabling them to achieve their goals is both powerful and motivating".

When reflecting on her amazing 10 years of working for Right at Home, Adriana describes it as rewarding, heartwarming, and empowering.

Vicky has been with Right at Home since 2020 and during this time, she has become a valued team member, consistently putting the team and her work before herself.

"As the care coordinator and care supervisor, I schedule the visits for the clients and carers. I liaise with clients and their families, from initial inquiry and throughout their time with us." Vicky continues to explain that she also "carries out reviews and helps to keep support plans up to date, making sure clients get the very best care from our team. I support the team daily, always on hand if they need help."

Vicky explains that "being a part of the team is very fulfilling. All working together to make sure everyone has the very best experience with Right at Home."

She highlights Right at Home in the following three words: fun, satisfying, and inspiring

Hayleigh has been in the care sector for over 15 years, she started off as a carer and fell in love with it on her first day! Due to her astonishing work ethic, she was promoted to a care manager which led her to her current role of Recruitment Executive.

Being the Recruitment Executive for Right at Home, Hayley's job consists of "managing all UK-based recruitment over all four offices and live-in." She is also "responsible for the onboarding, safe recruiting, probation sign off, initial calls to applicants applying for jobs, filtering and sorting of applicants. Working with colleges and job centres, attending recruitment fairs, job Posting on various platforms, and liaising with all applicants coming through on all platforms."

Hayley states that the most fulfilling element of her job is that she " loves to see people flourish within their roles throughout the business."

Right at Home to Hayley is: compassionate, supportive, and amazing!

Carrie initially joined her career in Care as a compassionate CareGiver, and she then flourished into a Recruitment, Marketing, & Onboarding Executive for Right at Home. With years of experience within the sector, she is the perfect fit for being the Recruitment, Marketing, & Onboarding Executive, which she helps ease new CareGivers when they first join.

Carrie explains that her "role varies" but she would say that she "supports the Recruitment and Marketing team by putting out Job ads according to the needs of each territory, onboarding caregivers into their new role and seeing them through their probation periods." Carrie also "looks after all the caregivers who are part of our sponsorship team" and is tasked with sending out the Gem wards.

For Carrie the most fulfilling element of her job is "sending out the Gems awards, I know it sounds silly, but reading what amazing things our caregivers do, always makes me proud of them."

A fun and flexible environment is how Carrie describes working for Right at Home.

Hayley joined the Right at Home team in 2020 as our wonderful Trainer, following several years of experience as a Caregiver.

"My role is to train new candidates and current carers in face-to-face training, ensuring all team members are fully equipped to provide outstanding person-centred care, feel confident in what they are doing and are given access to further training opportunities through diplomas and specialised training." Additionally, Hayley delivers "Love to Move" seated exercises in the community and runs the Farnham, Sunflower cafe.

Hayley describes "being able to share" her "enthusiasm for delivering excellent person-centred care" through her training as the most fulfilling aspect of her job.

When reflecting on her experience with working at Right at Home, she associates it with three words: rewarding, progressive, and teamwork.

Ella joined Right at Home in 2024 after completing a Digital Marketing Apprenticeship, during which she achieved a distinction as her final grade. She saw joining Right at Home as the next step in her career and as an exciting new challenge.

"In my role at Right at Home, I have the opportunity to create all digital marketing content, enhancing our online presence and showcasing our commitment to quality care to both new and existing clients." Ella goes on to say that her " work provides a mixture of both recruitment and client acquisition posts." She "oversees the auditing and updating of all four websites, manages content across social media platforms, writes blog posts, and much more."

"The most fulfilling element is knowing that the content has reached someone in need."

Ella highlights working for Right at Home as satisfying, fun, and rewarding.

Jenny joined the Right at Home team in the summer of 2024 as our first-ever Community Relations Manager - a friendly face and advocate in the community. As Right at Home continues to grow, Jenny has been a key addition to our team. With her extensive relationships and networking experience, she has successfully leveraged her connections to raise awareness of Right at Home and highlight the positive impact homecare has in local communities. Always smiling and approachable, Jenny is happy to answer any questions you may have if you see her out and about; she’ll also have plenty of leaflets and information to help you learn more about our services!

Please provide a summary of what you do in your job role:
As a community relationships manager I have an external focus, looking at making good connections with people, organisations and charities in our local areas and talking to them about what we offer.

Why are you passionate about working for Right at Home?
The answer being that we are looking after people who need our help, and we ourselves are a great supportive team.

What aspect of your job do you find most fulfilling?
Meeting new people and building sustainable relationships

Using three words, how would you describe working for Right at Home?
Happy Productive Meaningful

Eve’s return to the care industry in the winter of 2024 led her to the role of Live-In Care Coordinator, where she has naturally flourished; her journey with Right at Home began in 2018 when she joined as a CareGiver. After a small break, Eve returned to join the office team, embracing the opportunity to continue giving back while overseeing the Live-In CareGivers. With her firsthand experience as a CareGiver and her compassion, there is truly no one better suited for this role.

Please provide a summary of what you do in your job role:

As a Live-In care coordinator I schedule visits for our Live-in clients and carers. Carry out reviews with clients and their families to ensure we are providing them with the relevant care, I update support plans to echo this. Carers are carefully selected for their clients so we have a good match of personalities and preferences.

Why are you passionate about working for Right at Home?
Working for right at home stems from a deep desire to make a positive impact on our clients lives. The dynamic nature of care, where everyday brings new challenges and opportunities for growth, can be inspiring.

What aspect of your job do you find most fulfilling?
Driven by empathy, a sense of responsibility and a commitment to improving the well being of others, working in care offers both personal satisfaction and a chance to contribute meaningfully to the community.

Using three words, how would you describe working for Right at Home?
Fulfilling, Supportive, Fun