What Type of Services does Cera - Essex and Havering offer?

Cera - Essex and Havering offers Home Care.

How many Carers does Cera - Essex and Havering employ?

Cera - Essex and Havering employs 70 carers.

Cera - Essex and Havering, 10 New Century Road, Laindon, Basildon, Essex SS15 6AG

Review from Ann M (Wife of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience

My husband has male carers (sometimes ladies will arrive) come in twice a day to get him up, washed, and dressed in the morning, and to get him ready for bed early evenings, he doesn't go to bed until much later. The carers are always friendly, helpful and between my husband and them, they always have

a laugh. They are all very professional in their approach and with what they do, and are patient with my husband. I cannot fault these carers for what they do.
The timekeeping is usually good. They know that he goes to a day center three days a week, and on those days, arrive early to get him ready. There have been times when they have arrived late for a visit, this can be because of an incident with a previous client that has delayed them. These are a rarity and not common. They always apologize for the late running of the call, and we understand that sometimes things happen that are out of their control. All in all, we both are satisfied with the service we receive from Cera.

Reply from Amanda Price, Deputy Regional Director - Region 5 at Cera - Essex and Havering

Thanks for your lovely feedback. I'm so glad that you and your husband are happy with the service that the Cera Essex and Havering team delivers to you. Thank you for being understanding that from time to time our carers do have to deal with emergencies or wait for paramedics, etc. I'm glad that your husband enjoys his time with the carers and that he has built up a positive rapport with them. I trust that we will continue to deliver the same great standard of service to you and your husband for many more years!

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Review from Susan B (Daughter of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience

Cera had provided Dad with increasing levels of home care for about eighteen months until he recently had to move to a permanent care home. In all this time he received daily support from the team, providing personal care and social interaction. The ladies who provided his care were kind, understanding

and supportive. Dad’s care needs became increasingly demanding yet the carers could always be relied upon to go the extra mile. I have nothing but high praise for all the careers who assisted Dad as his health faded and the management team who provided sympathetic support and assistance.

Reply from Amanda Price, Deputy Regional Director at Cera - Essex and Havering

Thank you for your lovely review Susan. We hope Dad continues to get amazing care in his new home. I will ensure that your positive comments and praise are passed to the branch team and care team in Basildon. It has been an absolute pleasure to have been able to support your dad.

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Review from Kelly V (Daughter of Client) published on 9 September 2021
Submitted via Website • Report

Overall Experience

My father and I are extremely happy with the dedicated care and attention he receives from Cera Home Care carers. They are very friendly and helpful and make great effort to get to know their clients well which means that they are very quick to notice any changes with health or well-being that may require

attention. They keep in touch regularly to ask if we are happy with everything and are quick to let us know of any concerns. Thank you Cera Home Care and all your team; we have complete confidence in the excellent service you all provide.

Reply from Amanda Price, Registered Manager at Cera - Essex and Havering

Thank you for your amazing review. It is our absolute pleasure to care and support your dad! He is a wonderful man! We are happy that you are so pleased with our service.

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Review from John N (Son of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience

Overall an excellent service provided by carers and the management. My father is treated with dignity and compassion for his needs. I would wholeheartedly recommend their services for anyone in need of care.

Reply from Amanda Price, Registered Manager at Cera - Essex and Havering

Thankyou so much for such a positive review John. I'm so glad that you are happy with the care your dad receives. It is our pleasure to care for your dad. We will be sure to pass the feedback onto his carers.

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Review from Pauline E (Client) published on 20 April 2021
Submitted via Website • Report

Overall Experience

I have found Cera care to be a professional service user-orientated agency.
The support workers are considerate of my needs and enable me to be as independent as is physically possible. I can rely on my support workers to relate and adapt to any emotional or physical changes I may experience and always

treat me with respect.
I would not hesitate to recommend Cera care to anyone needing supportive and personal care.

Reply from Amanda Price, Registered Manager at Cera - Essex and Havering

Thank you so much for your review. Your words have really reminded me why I keep working in care. You have an amazing team of carers and I'm so glad that they are supporting you to a high standard and one that meets your needs.

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Review from Richard B (Son-in-law of Client) published on 9 April 2021
Submitted via Website • Report

Overall Experience

On the whole, carers provide a very good and reliable service with occasional lapses, e.g. recently, Sunday night carers have not put rubbish/recycling bags and the green garden waste bin at the kerbside so they have not been collected/emptied by refuse workers.
Otherwise, it is very reassuring to

be advised very promptly if they encounter any problems.

Reply from Amanda Price, Registered Manager at Cera - Essex and Havering

Thanks for your review. We do apologise once again that the bins did not recently get put out. We have reminded the carers once again to do this every Sunday evening (even though they should know considering they've been doing this for the past 16 years!).

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Review from Sue H (Partner of Client) published on 7 April 2021
Submitted via Website • Report

Overall Experience

Cera carers have been very capable in their function as helpers to my partner in his journey through dementia and we have come to rely on them for their professionalism and experience. They always arrive with a positive attitude and leave us with a smile. The only negative thing that we have found is

there is an acute lack of communication between us and the office. The impromptu early morning arrival of the carers some days means we are not yet ready for them and they are delayed sometimes for half an hour before they can begin the washing/showering procedure. They are given their times by the office administrator who, sadly, does not inform us of the change of arrival times leading to confusion and delay! We were also sent a letter informing us of the new app which allows customers to view carers daily reports and were promised a password so we could gain entry. We are yet to receive it.

Reply from Amanda Price, Registered Manager at Cera - Essex and Havering

Thank you for your review and I am pleased to hear you are happy with the level of care from our professional carers for your partner. We have sent you through a password reset link for the Cera app so that you can reset your password and access your partner's schedule for call times, along with being able to view the care logs. Please do contact us if you have any further issues with accessing the app.

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