In Home Care - Waterlooville, Havant, Petersfield & Emsworth

1 Havant Road, Horndean, Waterlooville PO8 0DB
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9.9 100 Reviews
  • In Home Care - Waterlooville, Havant, Petersfield & Emsworth, Waterlooville
In Home Care Ltd: Finding the right type of care either for you, a friend or an elderly relative is something that many of us, at some point, may have to undertake. Researching the various care options available will enable you to make the correct choice. Of course there are other issues and challenges to consider, such as having the initial conversation with your loved one regarding their care needs. Understandably, they want to keep their pride and most importantly their independence and at the outset they may refuse to accept they even need care. Then there are the conversations relating to how the care can be funded, discussions relating to wills, power of attorney and so on. Challenging times in deed for all concerned, In Home Care's aim is to help you achieve the right result for you and your loved ones. This will be achieved on an individual basis and to best suit your personal circumstances. Carers will guide and support you every step of the way; from initial consultation to guidance on financing care, through to developing a personalised care plan, experts are there to provide you with the support, guidance and advice you or your family require anytime. Can help with all types of care for adults 18 and over.

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Care Provided by In Home Care - Waterlooville, Havant, Petersfield & Emsworth

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Coral Mabe (Care Manager)

Funding & Fees Guide for In Home Care - Waterlooville, Havant, Petersfield & Emsworth

  • Prices

  • £32.00 - £38.00 per hour

In Home Care - Waterlooville, Havant, Petersfield & Emsworth Reviews (100)

Total of 100, showing 21-40
9.9

In Home Care - Waterlooville, Havant, Petersfield & Emsworth has a Review Score of 9.9 (9.898) out of 10, based on 10 reviews in the last 2 years. Over all time In Home Care - Waterlooville, Havant, Petersfield & Emsworth has 100 reviews.

Overall Experience

  • 74
  • 25
  • 1
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Date Published

100
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2
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90

Review from A P (Wife of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received excellent service. The team are very diverse, but they are all polite and amusing and get on with my husband very well. They are very competent, and we would recommend the team to our friends and family.

Reply from Charity Hayler-King, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for the kind review. We are so glad that your husband is getting on with your team of carers so well.


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Review from J T (Client) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been very helpful and charming.
No complaints at all.

Reply from Charity Hayler-King, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for the kind review. Our carers thoroughly enjoyed being able to care for and support you in your own home.


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Review from J C (Client) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always look forward to seeing my carer on a Friday who helps me with my shopping. Always cheerful and we have a great laugh. I have had the same carers for many years and she knows the procedures never missing the sweet aisle! she pushes the trolley for me and reaches the high shelves. I cannot manage
without her help, great support and a special carer.

Reply from Charity Hayler-King, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for the kind review, its lovely to hear that you carer supports you shopping and never misses the sweet aisle! (This is the best aisle of course!)


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Review from L A (Daughter of Client) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was happy with the care she’d received for her once a week visit. As of today, she has had two visits as the home care has just started. She has requested another visit on a Thursday or Friday and this is in hand so hopefully will start soon

Reply from Charity Hayler-King, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for the kind review regarding the new package of care we have arranged for your mum.


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Review from Denise M (Daughter of Client) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In Home Care have helped to look after my mother for the past couple of years. I found all the carers to be very professional but also very friendly, kind, helpful and very caring towards mum. They always treated mum with great respect and dignity. I cannot fault the care they provided and in my opinion,
they always went the extra mile. They helped me through a very demanding time which was made even more difficult due to Covid. I would highly recommend In Home Care to anyone who wants to keep their parent/relative in their own home for as long as possible and assure them that they will receive the very best of care.

Reply from Charity Hayler-King, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Hi, thank you so much for the kind words. It was an absolute pleasure to care for and support your mum to remain at home.


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Review from A G (Client) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really really am impressed with all the carers that tend to me. I call them all my angel's wonderful girls. They help me get through the day as I am living on my own. I am very grateful to the whole company, very helpful in all departments even help with the doctors and nurses visits.

Reply from Charity Hayler-King, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for taking the time to review our care. We love being able to care for you in your own home.


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Review from Jackie D (Daughter of Client) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has needed help to shower and get dressed each morning since a stroke earlier this year, and we (my dad, mum and I) are very happy with the excellent level of care we are getting from In Home Care. The carers and the office staff are always courteous, friendly and cheerful, but most importantly,
professional and diligent. The carers have helped my dad to keep his dignity, and he considers the level of care he is getting to be equal to the assistance he received from the nurses in hospital. He can’t praise them enough. Dad finds the mornings difficult until he gets moving, but once he is in the bathroom it is great to hear him laughing and chatting with the carers - we say he ‘goes upstairs feeling like Eeyore, and comes back down acting like Tigger!’
We would have no hesitation in recommending In Home Care to family and friends.

Reply from Charity Hayler-King, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Hi Jackie, thank you for the kind words and for taking the time to complete such a lovely review for us. We always aim to deliver outstanding care to all our clients, I am so glad your Dad is enjoying the carers that come in to see him each morning.


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Review from Larraine H (Daughter of Client) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the all the people who are connected to my mum's care are professional and very caring. I’m very satisfied with the service we are receiving. Mum is very happy with her carers. So all round great service.

Reply from Charity Hayler-King, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Hi Larraine, thank you for the lovely review. It’s an absolute delight caring for your mum.


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Review from Kathy O (Daughter of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been supported by In Home Care for a period of 4 months requiring live-in, domiciliary and waking night care involving 10 different carers. All of the carers have been lovely, cheerful, respectful and professional, sometimes under difficult circumstances. I would have no hesitation in recommending
In Home Care and would like to thank them for the support that has been provided to my mum.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Good morning, Thank you for taking the time to review the care we have provided for mum. I am delighted that all carers have made such a positive impression. I will be sure to share your kind words. It has been a pleasure to support you all.


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Review from Karen C (Daughter of Client) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Surprised me by doing more than I thought they would. e.g. called doctors about mum not eating properly and got some high calorie/ vitamins milkshake.
Mum has got used to her ladies coming round and likes a chat with them which is a relief for me.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Good evening, thank you for taking the time to review our services.
Your feedback means a lot.
Lovely to hear we support not only mum but you also.


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Review from J E (Wife of Client) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very helpful, cheerful and always wear the aprons, gloves and masks. In most cases, they are on time and always spend the full time with my husband.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for taking the time to review our services, your feedback is important. I am glad the carers that visit are helpful, cheerful and wear appropriate PPE.


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Review from Stephen B (Son of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and admin staff based at In-Home Care Ltd at Horndean have cared firstly for Mum and lately Dad for over a year. In that time I have seen how professional and experienced all the carers and office staff have been and continue to be. Recently, the company advised me (as the second carer) on
methods and practices of moving my recently bedbound father without causing him distress and followed up with progress visits and calls. The methods shown to me have proved invaluable to keeping Dad relaxed and more accepting of being moved and washed in bed.
In addition, the carers provide a window to what is happening in the local area as well as the world which keeps their minds active - there is also a lot of laughter!
In the current pandemic, the company has continued to keep me up to date with the changing Government Covid-19 protocols for both carers and clients in order to keep everyone safe. I have no hesitation in recommending In-Home Care Ltd.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

This absolutely warmed my heart. This is exactly the essence of the care we provide. We are very happy we can support you and your parents in such difficult times. Thank you for taking the time to feed back regarding the service we provide it means so much.


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Review from Janice L (Mother of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been treated with the utmost kindness and understanding when dealing with my daughter. The carers are excellent and I feel I can leave my daughters care with them without any worry. The carers are prompt and polite and take care to find excellent places to visit on the social aspects
of my daughter's care package.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for this lovely feedback. I am thrilled we are providing such a high standard of support to your daughter I know her carers enjoy spending time with her.


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Review from Helen W (Daughter of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In Home Care provides carers for my Mum twice a day. They are always kind, helpful and chatty with Mum which has enabled her to stay in her own home for the last 2 years. When Mum had a leak in her bathroom in December, the carer stayed to help out and rang me so I could get it fixed.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you for taking the time to leave us a review. It's a pleasure to support mum and I'm glad we could help during an emergency. Your feedback is appreciated.


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Review from Gemma S (Client) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In Home Care Ltd is a very good company, with all different size packages for your needs.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you for taking the time to review our services; it is very helpful. I appreciate this and will share with the team.


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Review from Leanne R (Daughter of Client) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning, In Home Care have been professional, friendly and efficient. They carried a full assessment which was converted into a folder for carers to see in my mum's home. The staff I have spoken to and met have been helpful, attentive and friendly. Everyone seems to actually know my mum.
They are very good at contacting me with any problems so they can be solved quickly which I greatly appreciate. When mum's medication is about to run out the contact me quickly so that it can be ordered. There is always someone in the office to speak to, even later in the evening and at weekends which is really reassuring.
Mum is reluctant to have people in her home but despite this, she tells me they are nice.
If I have one comment of a negative sort it would be that the carers that see Mum need to improve on communication with each other sometimes. It would appear that some messages do not get passed on. A minor problem and should not put anyone off from using this fantastic company.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you for your kind words and taking the time to feed back on our services, I am delighted to hear that yourself and mum are so pleased with the care provided. I have noted your comment regarding the carers communication and I will feed everything back to the team. Thank you again.


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Review from Pamela P (Daughter of Client) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In Home Care have provided a caring service for my elderly mum for over three years.
They have always tried to maintain continuity because she has very poor sight, but all the carers have been kind and lovely.
Any queries that I have had (and there have been a few!) have been dealt with promptly
and professionally but in a friendly way.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you for taking the time to leave feed back on the service we provide. It has been an absolute pleasure to support mum. I will pass on your kind words.


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Review from Edwina W (Wife of Client) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have amazing support from In Home Care. My husband who is blind and has ongoing dementia has been very difficult for me to cope, but the help I’ve had has been wonderful. Patient and kind and efficient. Highly recommend. Wouldn't want to go anywhere else.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for your lovely review. I am so pleased you are so happy with the service we provide and we are such a support to you, I will be sure to let the carers know your kind words.


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Review from Marion W (Client) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of In Home Care for three years and have found all the carers to be excellently trained and aware of my needs. They have all been cheerful and easy to relate to. They have enabled me to remain happily in my own home despite several long term disabilities. I hope they feel valued
and appreciated both by the company and their clients.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Good afternoon, we really appreciate you taking the time to feed back on our services. I am delighted to hear how much you think of the carers. We do take pride in our training. We do value and appreciate all of our staff we are very lucky to have them.


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Review from B F (Client) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find carers extremely helpful on the whole. What I would like to perhaps change is regular care staff, so that you get to know them. All staff are helpful. If I have a problem, they listen to what I have to say and make changes if needed. Although very happy with the service, I hope it doesn't change.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you for your valued feedback. I am glad you are happy with the care you receive and staff listen to your wants and needs. We will always aim to work together to ensure you are happy with the service we provide.


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for In Home Care - Waterlooville, Havant, Petersfield & Emsworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for In Home Care - Waterlooville, Havant, Petersfield & Emsworth is calculated as follows: ( (53 Excellents x 5) + (6 Goods x 4) ) ÷ 59 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for In Home Care - Waterlooville, Havant, Petersfield & Emsworth is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (4)

Alexis

Alexis Davey

Job Title: Operations Director & Registered Manager

Joined: 2015

I am the Operations Director across all sites, I have a vast amount of knowledge and experience in the care industry having worked in this sector for the past 23 years, both in the UK and Australia. I joined In Home Care as a Senior Carer in 2015, working my way up to Registered Manager by 2018, I was then promoted to In-Home Care's Operations Director by the end of 2018. I love to spend time with my family and friends, cook and enjoy eating good food and wine. I would describe myself as passionate, considerate, and dedicated.


Coral

Coral Mabe

Job Title: Office Manager

Joined: 2022

‘My name is Coral, I have been working in the care sector for nine years, and I began my career as a Carer. I’ve enjoyed learning all the aspects of care, enabling me to progress to a Senior Carer and then achieve my ultimate goal of becoming a Manager. As a Manager, I still really enjoy going out to provide hands-on care to support our Clients. I continuously strive to develop my range of knowledge in my position at In-Home Care to ensure I and my team deliver the highest standards of care possible. When I am not at work, I enjoy spending time with my family.


Paul

Paul Reynolds

Job Title: Director

Joined: 2011

Paul did not originate from a care background, being a carpenter by trade. He first experienced 'care' when he was a teenager, his grandmother moved into the family home, and his mother cared for her until her death. In later life his own mother developed Dementia, she was moved into various nursing homes by social services. Knowing what he knows now, his mother could have stayed in her own home. Paul enjoys cooking, music and visiting new countries. He describes himself as laid back with a good sense of humour.


Claire

Claire Simmons

Job Title: Director

Joined: 2011

Claire founded the company with Paul Reynolds in 2011. Paul and Claire were business partners prior to starting In Home Care. After experiencing inadequate care within her own family, Claire felt compelled to take a leap of faith and start a care company providing good quality care to people in their homes. Claire has two dogs, she loves spending time with her two grandsons and family; watching a good movie or going out for something special to eat. She describes herself as conscientious, committed and hardworking.


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