In Home Care - Waterlooville, Havant, Petersfield & Emsworth

1 Havant Road, Horndean, Waterlooville PO8 0DB
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9.9 100 Reviews
  • In Home Care - Waterlooville, Havant, Petersfield & Emsworth, Waterlooville
In Home Care Ltd: Finding the right type of care either for you, a friend or an elderly relative is something that many of us, at some point, may have to undertake. Researching the various care options available will enable you to make the correct choice. Of course there are other issues and challenges to consider, such as having the initial conversation with your loved one regarding their care needs. Understandably, they want to keep their pride and most importantly their independence and at the outset they may refuse to accept they even need care. Then there are the conversations relating to how the care can be funded, discussions relating to wills, power of attorney and so on. Challenging times in deed for all concerned, In Home Care's aim is to help you achieve the right result for you and your loved ones. This will be achieved on an individual basis and to best suit your personal circumstances. Carers will guide and support you every step of the way; from initial consultation to guidance on financing care, through to developing a personalised care plan, experts are there to provide you with the support, guidance and advice you or your family require anytime. Can help with all types of care for adults 18 and over.

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Care Provided by In Home Care - Waterlooville, Havant, Petersfield & Emsworth

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Coral Mabe (Care Manager)

Funding & Fees Guide for In Home Care - Waterlooville, Havant, Petersfield & Emsworth

  • Prices

  • £32.00 - £38.00 per hour

In Home Care - Waterlooville, Havant, Petersfield & Emsworth Reviews (100)

Total of 100, showing 61-80
9.9

In Home Care - Waterlooville, Havant, Petersfield & Emsworth has a Review Score of 9.9 (9.898) out of 10, based on 10 reviews in the last 2 years. Over all time In Home Care - Waterlooville, Havant, Petersfield & Emsworth has 100 reviews.

Overall Experience

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  • 25
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Date Published

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Review from Kim B (Granddaughter of Client) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran is 85 and has lost a lot of mobility, is living independently but at times when we are all working, we need carers that can be called last minute and attend to Grandma’s needs. This company spent time learning my Grandma’s needs, assessed her very well and is now like family to us. Not sure
we could all continue at being reliable in our own jobs/life without In Home Care.

Reply from Alexis Davey at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for taking the time to review us. So lovely to hear what a difference we make to not only our clients but also their families.


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Review from Valerie M (Daughter of Client) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, we have been very pleased with the service. The carers are very good and caring. The disappointment is with the rota team, who on a number of occasions, have changed our rota at short notice, but have not notified us. We were notified once. They also do not give the carers time between appointments,
taking into consideration travel time and traffic issues here and therefore can be late. Also an issue with finance.

Reply from Alexis Davey at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Good afternoon, thank you so much for your kind review lovely to hear how pleased you are with our service. I am sorry to hear you have not had the same experience at times with our rota team. We have identified there has been an occasional breakdown in communication when changes are made, we have introduced additional procedures to ensure going forward our communication is back to our usual high standards.


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Review from Clive B (Husband of Client) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In May 2016, we decided on In Home Care as the provider of my wife's care because it had experience of working with people with Motor Neuron Disease. It proved an excellent choice. Over the next three years, a cadre of some 6-7 carers came regularly to look after my wife as her condition worsened. Having
at least one of this group at every care visit was deeply appreciated because it gave both my wife and me confidence that she was being extremely well looked after by people who knew her needs intimately. As my wife became progressively more and more disabled, the number of daily care visits increased but In Home's excellent rota team ensured that there was always someone who knew my wife at each visit. Almost without exception, the carers who came were friendly, professionally competent and committed to their work. They soon became friends of the family and we felt relaxed in their company. The same can be said of the management team who met my every request with great professionalism.

Reply from Alexis Davey at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for your lovely feedback. It is very much appreciated and I will pass on your kind words to everyone involved in your wife's care. It has been a pleasure to support you both for the time we did.


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Review from Shelley S (Daughter of Client) published on 15 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been having In-home care involved with her care for the last couple of years.
All the carers are lovely and treat my mum with respect and kindness. We often get the same carers which is good for continuity as mum has quite a complex care package and it takes a while to get to know her routine.
The management are fantastic and have taken over a lot of things I used to have to do.. eg ordering medication etc. It means I have more time to spend with mum as a daughter and not a carer. I can also go away on holiday now knowing mum is in good hands.
I would highly recommend in-home care to anyone needing care services.

Reply from Alexis Davey at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for your feed back it is much appreciated. What a lovely review it is so nice to hear what we do makes such a difference. I will ensure to share your kind words with the whole team.


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Review from Amanda W (Daughter of Client) published on 5 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so delighted by the care my mum is receiving from the team at In Home Care. Everyone is so kind and considerate and work together with the family to find the best way to support my mum.


Everyone works hard to make sure mum is cared for and that she feels safe whilst ensuring dignity at all

times, and should I need any further support, they are there at the end of the phone or in person to help me as well. I could not recommend them enough.

Reply from Amanda Tanner at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Hello Amanda, Thank you so much for your lovely review. We will always strive to give the best care we can to all of our clients and it is a delight caring for your Mum.


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Review from Robert N (Partner of Client) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a partner of the client, I am extremely impressed by the level of care provided to my partner. All carers (four double up visits per day) are professional, kind and supportive not only to my partner but to me as well. Cannot thank them enough.

Reply from Claire Simmons at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you very much for taking the time out to review us, we really appreciate this. Delighted to hear you're so happy with our services. Many thanks.


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Review from M S (Daughter-in-law of Client) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, pleased but...
1) Would like to see the same carer more regularly.
2) Wet shave more often
3) Spectacles cleaned because very dirty sometimes
4) Would like to know who is coming on a Friday before we get the list through on a Saturday and also what time.

Reply from Paul Reynolds, Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you for taking the time to send in your feedback, on reading that we had not completed all care to your complete satisfaction we immediately called you, update your care plan, to include all these points and we are now hopeful that we have rectified all these areas.


Going forward, please feel free to call us, or pop into the office anytime to discuss any changes you would like implemented going forward, or indeed at your 6 monthly care plan review with management, we are always looking to improve on the service we provide and welcome all feedback. If we can be of any further help please let us know. Regards Care Manager, Horndean


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Review from Jan N (Daughter of Client) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your In Home Care service was needed for a week recently for my 93 years old Father. The carer moved into his home and was there, caring, cooking, cleaning, doing his laundry and providing company.


As I live 2 hours away, I was very worried when after a fall, he had to spend the night in A & E,

after having to wait 3 hours for an ambulance. The carer was with him all the time, providing reassurance and making sure he was as comfortable as possible, under the circumstances. She accompanied him in the ambulance, providing continued reassurance as he was passed over to the hospital team and was there to greet him later when he was discharged and ferried home. Thankfully he was ok, but the whole experience was very upsetting for my Father and I am so grateful that she was there for him. She was brilliant in sending regular updates about his health and well being to me and I am very happy to give her 5 stars for everything she did!

Reply from Paul Reynolds at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you.


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Review from James D (Client) assisted by family/friend published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been happy with the care I have received from In Home Care Ltd - Waterlooville and the attitude of the staff and the carers.

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Review from Rosemary M (Daughter of Client) assisted by family/friend published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I receive is very good. The carer I have to bathe me is a great help to me, she gives me reassurance. She makes me feel as if I am not a 'has-been'.

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Review from S W (Wife of Client) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, punctual and friendly service.

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Review from B T (Daughter of Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In Home Care are local to mum and we have found their care and support to be very good. The girls are attentive to mums needs and will pass on any concerns to the office/myself as they arise. We are very happy to have them as mums carers.

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Review from G B (Client) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are pleasant and helpful and attend to all my needs with kindness and good humour.


They are always ready to assist me when I need it and it is good to have them here every day.


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Review from L B (Daughter of Client) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In Home Care is a highly professional care provider who treats clients as individuals with special concern.

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Review from Donald E (Client) assisted by family/friend published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wish the two carers who come in the morning would arrive at the same time. One comes at the correct time, the other anything up to 10 to 15 minutes later. Maybe not her fault as with other clients, but this should be sorted. A lot of the carers I would tick excellent but not all. The double ups at
lunch time and evening are fine.

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Review from Stanley W (Client) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been with In Home Care Ltd - Waterlooville for over a year, I have got used to them looking after me which they do very well. I have a breathing problem which requires me to be connected to an oxygen supply all the time but they cope very well and I am more than pleased with the way they look
after me.

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Review from Sylvia U (Client) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers always arrive and usually on time. The carers are friendly and provide a good and caring service. There have been a few issues with the office regarding preferred call times and this has been resolved to my satisfaction.

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Review from Yvonne R (Client) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the carers pleasant and helpful.

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Review from Pauline H (Client) assisted by family/friend published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In Home Care Ltd - Waterlooville provides me with outstanding care. I am treated with dignity and the great kindness my carers show me is much appreciated. Nothing is too much trouble and they are so helpful. My carers extend their care and kindness to my partner and full-time carer. Again, nothing
is too much trouble. Both management and care staff carry out their work in a truly professional way and their support is invaluable. Thank you.

Reply from Michelle Young, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for your lovely feedback.


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Review from B D (Wife of Client) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In Home Care Ltd - Waterlooville assisted me in caring for me late husband during the last year of his life enabling him to die - as we both wished - in our own home. I have only praise for the young women on the team. Almost unfailingly, they were prompt, competent and generous in their care of my
husband and the concern for me. On one or two occasions that help went well beyond the call of duty.

Reply from Michelle Young, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for such lovely feedback. It was a pleasure to care for your husband and I am so happy we were able to meet both your wishes. I hope you are keeping well.


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for In Home Care - Waterlooville, Havant, Petersfield & Emsworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for In Home Care - Waterlooville, Havant, Petersfield & Emsworth is calculated as follows: ( (53 Excellents x 5) + (6 Goods x 4) ) ÷ 59 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for In Home Care - Waterlooville, Havant, Petersfield & Emsworth is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (4)

Alexis

Alexis Davey

Job Title: Operations Director & Registered Manager

Joined: 2015

I am the Operations Director across all sites, I have a vast amount of knowledge and experience in the care industry having worked in this sector for the past 23 years, both in the UK and Australia. I joined In Home Care as a Senior Carer in 2015, working my way up to Registered Manager by 2018, I was then promoted to In-Home Care's Operations Director by the end of 2018. I love to spend time with my family and friends, cook and enjoy eating good food and wine. I would describe myself as passionate, considerate, and dedicated.


Coral

Coral Mabe

Job Title: Office Manager

Joined: 2022

‘My name is Coral, I have been working in the care sector for nine years, and I began my career as a Carer. I’ve enjoyed learning all the aspects of care, enabling me to progress to a Senior Carer and then achieve my ultimate goal of becoming a Manager. As a Manager, I still really enjoy going out to provide hands-on care to support our Clients. I continuously strive to develop my range of knowledge in my position at In-Home Care to ensure I and my team deliver the highest standards of care possible. When I am not at work, I enjoy spending time with my family.


Paul

Paul Reynolds

Job Title: Director

Joined: 2011

Paul did not originate from a care background, being a carpenter by trade. He first experienced 'care' when he was a teenager, his grandmother moved into the family home, and his mother cared for her until her death. In later life his own mother developed Dementia, she was moved into various nursing homes by social services. Knowing what he knows now, his mother could have stayed in her own home. Paul enjoys cooking, music and visiting new countries. He describes himself as laid back with a good sense of humour.


Claire

Claire Simmons

Job Title: Director

Joined: 2011

Claire founded the company with Paul Reynolds in 2011. Paul and Claire were business partners prior to starting In Home Care. After experiencing inadequate care within her own family, Claire felt compelled to take a leap of faith and start a care company providing good quality care to people in their homes. Claire has two dogs, she loves spending time with her two grandsons and family; watching a good movie or going out for something special to eat. She describes herself as conscientious, committed and hardworking.


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