In Home Care - Waterlooville, Havant, Petersfield & Emsworth

1 Havant Road, Horndean, Waterlooville PO8 0DB
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9.9 100 Reviews
  • In Home Care - Waterlooville, Havant, Petersfield & Emsworth, Waterlooville
In Home Care Ltd: Finding the right type of care either for you, a friend or an elderly relative is something that many of us, at some point, may have to undertake. Researching the various care options available will enable you to make the correct choice. Of course there are other issues and challenges to consider, such as having the initial conversation with your loved one regarding their care needs. Understandably, they want to keep their pride and most importantly their independence and at the outset they may refuse to accept they even need care. Then there are the conversations relating to how the care can be funded, discussions relating to wills, power of attorney and so on. Challenging times in deed for all concerned, In Home Care's aim is to help you achieve the right result for you and your loved ones. This will be achieved on an individual basis and to best suit your personal circumstances. Carers will guide and support you every step of the way; from initial consultation to guidance on financing care, through to developing a personalised care plan, experts are there to provide you with the support, guidance and advice you or your family require anytime. Can help with all types of care for adults 18 and over.

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Care Provided by In Home Care - Waterlooville, Havant, Petersfield & Emsworth

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Coral Mabe (Care Manager)

Funding & Fees Guide for In Home Care - Waterlooville, Havant, Petersfield & Emsworth

  • Prices

  • £32.00 - £38.00 per hour

In Home Care - Waterlooville, Havant, Petersfield & Emsworth Reviews (100)

Total of 100, showing 81-100
9.9

In Home Care - Waterlooville, Havant, Petersfield & Emsworth has a Review Score of 9.9 (9.898) out of 10, based on 10 reviews in the last 2 years. Over all time In Home Care - Waterlooville, Havant, Petersfield & Emsworth has 100 reviews.

Overall Experience

  • 74
  • 25
  • 1
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Date Published

100
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Review from Peter G (Husband of Client) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In September 2015, my wife who had Alzheimer's was suddenly unable to walk anymore and needed outside help. When I found In Home Care Ltd - Waterlooville I was impressed from the start when their manager came to see us on a Sunday morning. For nine months, In Home Care Ltd - Waterlooville provided 2
carers, three times per day to look after my wife. They were always very kind and cheerful and were happy to help with anything. Only very rarely were they late and if so for a very good reason. I would have no hesitation in recommending In Home Care Ltd - Waterlooville to anyone needing care at home.

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Review from Anne N (Daughter of Client) published on 27 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In Home Care looked after my mother when she was no longer able to live at home on her own. I needed to provide Mum with live-in care at very short notice, and In Home Care went out of their way to find the type of care, and personality of carers, I was looking for.


Every day presented different

challenges as my mother's needs changed. I couldn't be more grateful to the carers and the managers at In Home Care who went out of their way to make sure Mum was happy, and that I was kept well informed. I felt very comfortable giving them feedback if something needed to change and they always did their very best to accomodate my wishes, even at short notice.


They have an excellent balance of caring vs professional behaviour which is very hard to find these days. They cared for Mum until she passed away and treated her with respect and dignity until the very end.


Reply from Claire Simmons, Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Hi Anne, thank you so much for taking the time to submit your review of our company. We are so pleased that we were there to offer our support when it was needed.
Thank you and all the best Claire.


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Review from Patricia B (Client) published on 27 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always courteous, caring and kind; they are clearly interested in and understand my needs. On the very rare occasion that I have found a carer unsuitable for my requirements (I have MND), the extremely efficient and helpful office staff and management have dealt speedily and sensitively
with the situation.


I would unhesitatingly recommend this company to other people.


Reply from Claire Simmons, Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you Patricia for your valued feedback. We are very pleased you to hear you are happy with our service and will pass your comments on to your carers.
Regards Claire.


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Review from Fiona B (Friend of Client) published on 27 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's carers have always been on time, efficient, friendly and professional - if there are any problems at all, it is dealt with quickly by the office staff who are always approachable and willing to help. I would not hesitate to recommend In Home Care to others seeking similar service in the area.

Reply from Claire Simmons, Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Hi Fiona, and thank you very much for your time reviewing and recommending In Home Care. We are delighted that you're happy. Regards Claire.


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Review from Rosemary C (Daughter of Client) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our relative has been using In Home Care Ltd since June 2016, following a selection process. They are based locally, which is helpful. Our relative is happy with the service he receives and the general continuity of the carer has allowed the building of rapport which is important for a client living
alone with few visitors. Any issues have been resolved quickly. We were also able to arrange temporary additional care during absence which was very helpful and it is encouraging to have a degree of flexibility and understanding.


We were happy to recommend In Home Care Ltd to a friend in similar need.


Reply from Michelle Young, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you for your lovely feedback. We are pleased to read you are happy with the care you are receiving.


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Review from Tim L (Son of Client) published on 17 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In Home Care have been excellent, always someone on the end of the phone and arrange a visit. I have never had any issues with them and can only give them the highest praise. I would not go anywhere else for care for my mother.

Reply from Michelle Young, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for your lovely feedback. We are so pleased that you are happy with the care your Mother is receiving.


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Review from Stephen H (Son of Client) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old independently living Mum has been receiving assistance from IHC (In Home Care) for almost 2 years following a serious hospitalisation. The help has been cooking a fresh meal every day, cleaning and shopping. The ladies who visit are prompt, cheerful, helpful and very caring. Neither Mum
or I can fault them and they have become her valued friends.


The management of IHC has also been responsive, friendly and helpful at every level.


In mid-January Mum suffered a serious fall requiring immediate 24hr care in the home. In Home Care as a total entity instantly responded to our very urgent request for help (over the best part of a month) by "mobilising" the ladies Mum already knew. The total package was in place instantly and continued as long as we needed it. It was a great comfort to Mum and the family that intensive personal care was provided by ladies that we knew to be trusted caring friends. They have played a great part in her fantastic recovery.


What more could you ask for?


Reply from Michelle Young, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for your lovely feedback. We are very proud to be such a huge part of your Mothers care package, all your feedback will be passed onto all the team involved in your Mothers care.


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Review from Chelsea T (Granddaughter of Client) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandparents receive 3 hours care a week. This has been extremely useful and also gives my grandad respite weekly from my Nan who has dementia. Sometimes she is taken out, and she really loves this, despite not remembering afterwards. But it's good for well being. They have also been adaptable for
the odd occasion where we've had to change care times to cover when I am not around to help. This is a lifesaver!

Reply from Michelle Young, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for your lovely feedback.


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Review from Fiona S (Daughter-in-law of Client) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very satisfied with the service in terms of reliability, staff approach and attention to detail. Staff are particularly good at helping this client to maintain a healthy diet and good fluid intake.

Reply from Michelle Young, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you for your feedback, we will look forward to passing on your compliments to all our staff.


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Review from Brian C. T (Client) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had a meeting with a Senior of In Home Care, they outlined the services they offered, after a general discussion in which we outlined my situations and what help I required. We had decided that my wife and I could no longer manage and needed help.
It was agreed to have a trial period of one month,
at first we had quite a few different carers both male and female. I wanted to have a regular carer so that person would get to know my needs and I wouldn't have to keep explaining to different carers each time. After a period of a month or so, it was agreed to send me a regular carer, obviously on her days off, sickness, holidays etc we would have different carers to cover, but that is not a problem.


I'm very satisfied with my current carer, she is very dedicated, professional, a caring person and always has a smile. She understands my disability, allows me to do what I can do myself and she respects my dignity. She also helps my wife with making beds each morning and other small jobs.


Reply from Michelle Young, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you very much for your feedback, your review will be passed onto the carers involved in your care.


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Review from Linda D (Daughter of Client) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In Home Care has been attending to my mother every morning for nearly a year. They help her wash and dress and make me aware of any problems. My mother receives a notice every week of the time and name of the carer due to visit. The carers are kind and reliable and help with whatever are my mother's
needs.

Reply from Michelle Young, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you for your feedback. We are very happy to read you have rated our services Excellent, we hope to continue to provide this standard of care at all times.


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Review from Margaret G (Daughter of Client) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have the greatest respect for the carers from In Home Care. They are attentive and genuinely concerned for the well-being of my mother. Some of them know her very well and understand her needs and her ways. They communicate with me if a problem arises and I know that she is in good hands.

Reply from Michelle Young, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you for your lovely feedback, we will look forward to passing on your feedback to all our carers.


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Review from S K (Son-in-law of Client) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find In Home Care very helpful and involved in the care provision. Regular reviews are made to ensure we have appropriate care support.
When extra cover is required, they provide the best person to suit my mother's needs.

Reply from Paul Reynolds, Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you for your feedback. We always endeavour to provide the best possible care and match our service users needs.


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Review from R M (Wife of Client) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using In Home Care for 5 years since my husband had a severe stroke. More recently he had cancer of the base of his tongue and after radiotherapy had swallowing issues. In Home Care came frequently when I had to go out to oversee meals to ensure he didn't choke etc. Sadly his cancer has
returned to bones, liver, pelvis etc so we now have superb male carers (2 who work the week and my husband really likes) who get him up, shower, cream him and oversee his dressing and getting him downstairs on the lift.

Reply from Claire Simmons, Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you for taking the time to send in your review of In Home Care's team. We are delighted you are happy with our service. Warmest regards In Home Care team


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Review from P W (Husband of Client) published on 28 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are generally very good indeed. For the last six weeks, we have had a live-in carer, who is also very good. Before that, we had a carer for a few hours every day. My wife has Parkinson's and Dementia. It was better for her if we knew who was coming and that there were not too many changes
of carers. On both these counts In Home Care failed. Too often there was a stranger at the door. These carers sometimes knew nothing about Parkinson's and had to be briefed by me. They also knew nothing about my wife's needs nor about the house hold. So it could be up to an hour before the carer started caring for my wife.

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Review from Dorothy J (Daughter of Client) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers from the above agency have consistently tried to help my mother in a caring and in a dignified manner. Unfortunately she is a very difficult person and can be uncooperative and aggressive, despite this, both carers and management of In Home Care Ltd continue to assess and look at ways to assist
her to stay in her own home. For which we are very grateful.

Reply from Claire Simmons, Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Dear Dorothy, Thank you for taking the time to send in your feedback. We really appreciate your comments and are very pleased to hear that you are happy with the care we deliver. Regards Claire Simmons.


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Review from Evelyn K (Client) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are very very pleased with the care provided by our carers. They are so helpful in every way possible. They almost always come on at the times stated, and they are very careful when we are washed or showered, being very gentle, kind and respectful of our ages.

Reply from Michelle Young, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you for such lovely feedback. We will ensure this feedback is passed onto all the team.


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Review from Rosie O (Daughter of Client) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally satisfied but if main carers are away, there are sometimes problems. If new unknown carers are sent, it is then hard work for my parents to have to explain everything: e.g. where the cups are kept etc... Much better to have a small regular team of carers.

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Review from G D (Client) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by In Home has been of the highest quality. I first used them when I had a broken wrist and now have them twice a week for a shower and hair wash. They also change my bedding and do washing for me. All the carers are professional in their approach and are very easy to get along with,.
Very helpful if I need something a bit out of the normal requirements. all the carers are easy to talk to and its a pleasure to have them.

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Review from Claire L (Client) published on 20 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with In Home Care, the staff are lovely and meet my needs and are very patient and caring. I would recommend you as I feel you look after me. The girls are so kind and helpful and treat me with dignity.

Reply from Claire Simmons, Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Hi Claire, Thank you so much for taking your time to review the service we provide to you at In Home Care. I am so pleased to hear that we are providing you with what you need and want, and above all else that you are happy :) Thank you Claire.


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for In Home Care - Waterlooville, Havant, Petersfield & Emsworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for In Home Care - Waterlooville, Havant, Petersfield & Emsworth is calculated as follows: ( (53 Excellents x 5) + (6 Goods x 4) ) ÷ 59 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for In Home Care - Waterlooville, Havant, Petersfield & Emsworth is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (4)

Alexis

Alexis Davey

Job Title: Operations Director & Registered Manager

Joined: 2015

I am the Operations Director across all sites, I have a vast amount of knowledge and experience in the care industry having worked in this sector for the past 23 years, both in the UK and Australia. I joined In Home Care as a Senior Carer in 2015, working my way up to Registered Manager by 2018, I was then promoted to In-Home Care's Operations Director by the end of 2018. I love to spend time with my family and friends, cook and enjoy eating good food and wine. I would describe myself as passionate, considerate, and dedicated.


Coral

Coral Mabe

Job Title: Office Manager

Joined: 2022

‘My name is Coral, I have been working in the care sector for nine years, and I began my career as a Carer. I’ve enjoyed learning all the aspects of care, enabling me to progress to a Senior Carer and then achieve my ultimate goal of becoming a Manager. As a Manager, I still really enjoy going out to provide hands-on care to support our Clients. I continuously strive to develop my range of knowledge in my position at In-Home Care to ensure I and my team deliver the highest standards of care possible. When I am not at work, I enjoy spending time with my family.


Paul

Paul Reynolds

Job Title: Director

Joined: 2011

Paul did not originate from a care background, being a carpenter by trade. He first experienced 'care' when he was a teenager, his grandmother moved into the family home, and his mother cared for her until her death. In later life his own mother developed Dementia, she was moved into various nursing homes by social services. Knowing what he knows now, his mother could have stayed in her own home. Paul enjoys cooking, music and visiting new countries. He describes himself as laid back with a good sense of humour.


Claire

Claire Simmons

Job Title: Director

Joined: 2011

Claire founded the company with Paul Reynolds in 2011. Paul and Claire were business partners prior to starting In Home Care. After experiencing inadequate care within her own family, Claire felt compelled to take a leap of faith and start a care company providing good quality care to people in their homes. Claire has two dogs, she loves spending time with her two grandsons and family; watching a good movie or going out for something special to eat. She describes herself as conscientious, committed and hardworking.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact In Home Care - Waterlooville, Havant, Petersfield & Emsworth to verify any information. View our terms and conditions. In Home Care - Waterlooville, Havant, Petersfield & Emsworth has an Enhanced Service – more info.