Fisher Healthcare East Anglia Ltd

79A Gordon Avenue, Norwich NR7 0DR
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1 Review
  • Fisher Healthcare East Anglia Ltd, Norwich
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Care Provided by Fisher Healthcare East Anglia Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Fisher Healthcare East Anglia Ltd
  • Person in charge
  • Louise Hall (Manager)

Funding & Fees Guide for Fisher Healthcare East Anglia Ltd

  • Prices

  • £26.00 per hour
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Fisher Healthcare East Anglia Ltd Reviews (1)

Over all time Fisher Healthcare East Anglia Ltd has 1 review.

Overall Experience

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Date Published

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Review from William (Client) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

As a client of this company for 2 years I was disappointed to learn they were ceasing my care. The first I knew about this was when another care company phoned to say they were taking over my care the next week. When I phoned Fisher to find out what was going on they confirmed this with no explanation
of why. I suppose if I had not phoned they were not going to bother telling me which is no surprise with the office staff they have. So disorganised it's unbelievable. They give the impression they don't care about the clients at all, not good for a care company, very unprofessional. A tip would be, don't employ walking carers who don't like walking! Overall, carers good, office staff awful.

Reply from Geoffrey Fisher at Fisher Healthcare East Anglia Ltd

We originally took on this care package as part of our NR5 double round with no complications. The client then moved to the NR2 area, whereby we have no double up round. We accommodated their needs and we also complete a care review every six months, the last was in July 2019 whereby they were happy with their carers and care received. We have recently had a reorganisation of our rounds and it was agreed that we could no longer sustain our provision of care to this client. An email was sent to Social Services on the 7th of October to advise this decision and on the same day, a letter was sent to the client advising this decision. The client maintains that they did not receive this letter however we have not had it returned to us to date by Royal Mail.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 20 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Fisher Healthcare East Anglia Ltd

What Type of Services does Fisher Healthcare East Anglia Ltd offer?

Fisher Healthcare East Anglia Ltd offers Home Care.

How many Carers does Fisher Healthcare East Anglia Ltd employ?

Fisher Healthcare East Anglia Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Fisher Healthcare East Anglia Ltd to verify any information. View our terms and conditions. Fisher Healthcare East Anglia Ltd has a Basic Service – more info.