Home Instead (Lytham, Fylde & Wyre)

First Floor, Unit 1 Olympic Court, Boardmans Way, Whitehills Business Park, Blackpool FY4 5GU
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9.6 29 Reviews
  • Home Instead (Lytham, Fylde & Wyre), Blackpool
Home Instead (Lytham, Fylde & Wyre) are here to support you through the process of finding care for a loved one. Providing companionship, home help and personal care to the elderly in their own homes across Lytham, Fylde and Wyre, the services are totally client-centred providing the necessary support and stimulation to maintain independence, dignity and safety.

Home Instead (Lytham, Fylde and Wyre) make sure that the service they offer is simply focused on each individual client. They are committed to providing a high-quality service, and they want clients to live happy and fulfilled lives in their own homes and will do everything in their power to make that happen.

All services are bespoke; clients are matched to caregivers to provide the foundation for a relationship and the same caregiver remains with the client. Visits are a minimum of one hour.

Home Instead provide quality live in care to clients who choose to stay in their own home and live independently with the help of care givers.

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Care Provided by Home Instead (Lytham, Fylde & Wyre)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Maria Turner (Branch Manager)

Funding & Fees Guide for Home Instead (Lytham, Fylde & Wyre)

  • Prices

  • Home Instead (Lytham, Fylde & Wyre) start on packages as low as 1 hour visits and up to full live in care packages. Please make an enquiry for a personal quotation.

  • Please make an enquiry or contact the office to discuss fees. Fees are based on the individual's needs following a consultation.

Home Instead (Lytham, Fylde & Wyre) Reviews (29)

Total of 29, showing 1-20
9.6

Home Instead (Lytham, Fylde & Wyre) has a Review Score of 9.6 (9.567) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Lytham, Fylde & Wyre) has 29 reviews.

Overall Experience

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Date Published

29
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Review from Janet M (Daughter of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been receiving care from Home Instead Lytham, Fylde and Wyre for many years and we wouldn't want anybody else. The care she receives is and has always been excellent.
The caregivers not only look after all her practical needs but also support her emotionally. They have without a doubt kept
her going and have been fantastic support to me by giving me peace of mind knowing she is well cared for when I'm not there.
She loves telling them her life stories and they genuinely are interested in listening to her making her feel valued at the grand age of 100. They show compassion and really do care about her whilst also doing all the practical tasks required.
Equally the office team are always helpful, efficient and friendly resolving any problems or changes required straight away.

Reply from Maria TURNER, Branch Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you so much for the lovely review. This kind of feedback really shows us how our care professionals truly help to make a difference to each and every client that we care for and enable people to live independently in their own homes and showcase our person-centred care. Our office team are always there to support including with our out-of-hours service, dedicated to helping care professionals and clients that need us at any time of the day.


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Review from J A (Sister of Client) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are a valued support. Much appreciate the flexibility of tasks, e.g. help in home, going shopping, and particularly visits for health care. My sister enjoys the companionship of all the carers. It helps me as the next of kin to have the Birdie App to receive updates of visits etc. Thank
you!

Reply from Maria TURNER, Branch Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for the lovely feedback, companionship really does make a difference in our client's lives and is one of the reasons that our care professionals love their job so much. Our app allows all of our care professionals, clients and families to see a snapshot into the care visit, giving essential peace of mind.


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Review from Deborah H (Daughter of Client) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care manager met Mum and I at Mum's house to go through her care plan. All care given is good except the carers never help her put in her hearing aids as requested. The care manager promised this would be addressed.

Reply from Maria TURNER, Branch Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for your review, I am sorry to hear that our carers are not attending to your mums hearing aids and this will be addressed with the relevant care team. Any problems at all, please do not hesitate to contact our office team, where we will be happy to help you with any queries as we strive to keep up the high care standards that Home Instead Lytham maintain continuously.


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Review from Stephen W (Son of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been very pleased with the service. Other than some initial admin challenges everything has been very good. The carers are all kind and reliable and provide exactly what my mum needs. It makes all the difference and gives Mum the opportunity to live an independent life in her own home. Many
Thanks.

Reply from Maria TURNER, Branch Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for your kind review, at Home Instead our care professionals are there to ensure that our clients can live as independently as possible and I am so happy that your mum's experience is a pleasing one. Our experienced office team are on hand to solve any queries and with an on-call service, there is always someone available to speak to for any worries or concerns.


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Review from L R (Sister of Client) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care manager has an excellent understanding of my sister's needs and ensures that her team of carers meet these needs. There is excellent communication between us especially if there are any immediate concerns about her health and well being.

Reply from Maria TURNER, Branch Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for the amazing feedback, we always strive to do everything possible to meet the needs of our clients. Our aim is for person-centred care whilst maintaining their independence and dignity. Communication is essential to us and our care team is always there to help.


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Review from Natalie W (Granddaughter of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead really care about their service users they became a part of our lives when our nan needed care at home. They would go above and beyond to help and my nan loved them all. They were there right until the end of my nan's life and I wouldn’t have chosen anyone else.

Reply from Mary Noone, Operational Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for the lovely review. I'm glad we made a difference to your nan and yourself. It was a privilege to be with her through all stages and give her the best possible quality of life.


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Review from S T (Granddaughter of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On the first visit, my nan was so worried about it and nervous about meeting new people so when Home Instead arrived to meet Nan they were very pleasant and within about 15 minutes my nan was so comfortable about having them in her home and was happy to get them to take care of all her needs. Home Instead
have been a blessing to my whole family.

Reply from Mary Noone, Care Manager at Home Instead (Lytham, Fylde & Wyre)

Receiving care can be such a daunting thought to anyone so we are pleased that your nan was comfortable quickly and that we have been able to help with all her needs.


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Review from Connor R (Grandson of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful and very professional with everything they do, the amount of time and effort put in is absolutely astounding. Nothing is ever a problem for these guys. Big thanks to the manager who always goes above and beyond.

Reply from Mary Noone, Operational Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you, we always strive to do everything we possibly can throughout the whole team. It's lovely when the effort is recognised.


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Review from Katy M (Daughter-in-law of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and the care coordinator were extremely kind, efficient and respectful towards my late mother-in-law.
The knowledge and understanding they all brought to using the right methods and techniques to ensure her nutrition and hygiene needs were met, despite quite often, stubborn resistance,
kept her as healthy and comfortable as possible.
They also knew exactly when to request medical expertise be brought in and how to get their interactions with her at just the right level to ensure she was included and fully engaged during their visits.
Support and communication for us was also invaluable and I can’t praise this care firm enough.

Reply from Mary Noone, Operational Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for your lovely review. We love hearing how the training we provide is put into practice in real situations and the benefits it brings to clients and families. I am glad we could help during such a difficult time.


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Review from Dave B (Son of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum’s overall care has been fantastic under Home Instead since she started with them in early September. I’ve seen a significant increase in my mum's well-being in all areas since they’ve undertaken her care, and my only regret is that I didn’t get them to manage her care much earlier in 2023.
I
can only thank each of them for the great care they provide for my mum. She is very happy with the care she receives, and that’s what is most important of all.

Reply from Mary Noone, Opperational Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you very much for your review, we are glad to hear that your Mum is happy with the service and that your mind is at ease. This is the service we strive to provide.


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Review from I M (Client) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the carers. Not so happy with notice period to temporarily suspend - too long notice has to be given.

Reply from Mary Noone, Care Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for your review, we will take your thoughts on the notice into consideration. Glad you are happy with your carers.


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Review from F H (Daughter of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a good standard of care and Mum is happy and feels looked after. She enjoys chatting to the staff and feels that they genuinely want to support her needs. When there have been problems they have been quickly addressed by the staff.

Reply from Mary Noone, Care Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for your lovely review, we're glad your mum is enjoying time with the staff.


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Review from K K (Daughter of Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been with Home Instead for 5 years. We were concerned after our dad had died as to how she would manage by herself at home.
She did not wish to go into a residential home so we decided to look at getting her some regular care at home.
At first, she was reluctant with this idea but she is
now happy with the caregiving she receives, usually by the same lady who really has become a friend to Mum.
It is a relief and reassuring to us that Mum is having contact with a kind, caring and reliable caregiver who sees her 4 days each week for an hour in the afternoon. When the weather is nice, Mum can ask to go out in the car to enjoy some fresh air on the promenade in a local park or go to the shop. Alternatively, at the moment, she prefers to stay indoors and the caregiver will help her tidy up, read to her or just have a nice chat.
Mum is now 96 years old and continues to want to live at home. So the caregiving services which Home Instead provide are increasingly important.

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Review from D W (Daughter of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing service, the care felt really personal and caring but also professional and above and beyond just a job to the carers. Always polite and inclusive to the rest of the family.

Reply from Mary Noone, Operational Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for your lovely review, that is how we strive for family to feel. I will feedback to the team.


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Review from Margaret V (Daughter of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Mum was with Home Instead for a few months and the stress they caused us as a family was horrendous. The caregivers, as a whole, were good but the office staff were rude and obnoxious. I asked them repeatedly for continuity of care that was promised on the day of assessment but when I brought this
up with the manager I was told this never happened. The carers themselves were embarrassed and insisted the stress we were dealing with was unacceptable. They often left because of things they were having to tolerate. I could never raise a problem with the office as they would always make it appear I was wrong. The company made me feel this way. Everything I did or said I began to doubt myself so when a problem arose with particular carers, I just let things slide. Mum dreaded certain carers coming but when I asked for the care coordinator to visit and speak to Mum, again it never happened. Last but not least, a carer used the toilet whilst Mum was in the bathroom. Can’t be right, can it?

Reply from Mary Noone, Operational Manager at Home Instead (Lytham, Fylde & Wyre)

We are sorry to hear your dissatisfaction with our services. Our customers and their families are at the heart of what we do. Following our Care Co-ordinator speaking with you and visiting regularly, conversations with our Care Manager and Operational Manager on several occasions, changing and setting your visit times despite the very rural location, reducing your carers to a much smaller team than usual and two full reviews with your social worker we felt we had resolved these concerns. We always strive for a high quality, individual service and many amendments were made and requests met. However we are very sorry on this occasion we have not met all your particular expectations and wish you well with your new care provider.


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Review from Robert G (Client) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Very helpful and caring. It would be better if you had the same carers all the time.

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Review from Margaret H (Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Home Instead (Lytham, Fylde & Wyre) for a while now, I feel that I have confidence in my carers to provide me with the care I require. All tasks that I require are carried out without question.

Reply from Mary Noone, Care Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for your review, we are glad to hear that we assist however you require.


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Review from C L (Nephew of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all excellent when my uncle needed that bit of extra help.
Nothing was too much trouble.
I found their services friendly and professional.
A credit to their industry.
Thanks.

Reply from Mary Noone, Care Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for your review, i'm glad we could help your uncle.


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Review from A g (Son of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves her carers visiting and sees them as friends. It gives me piece of mind that someone is checking on her and keeping her company when I'm working. They can't do enough for her and she enjoys their trips out.

Reply from Mary Noone, Care Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for your review and we are glad your mum is enjoying the visits and trips out.


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Review from Sharon Y (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead visited my mum from October 2020 until January 2021 during that time they were caring, efficient and reliable even during the Covid pandemic. All of the care givers were trustworthy and looked after mum to a high standard and she was very happy to welcome them in to her home.
The office
staff and management were always helpful and accommodating when times needed to be changed. I would be happy to recommend Home Instead to anyone who needs care for a friend or relative.

Reply from Mary Noone, Operational Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for you review, I'm glad that we were able to support your mum.


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Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Home Instead (Lytham, Fylde & Wyre) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.567 for Home Instead (Lytham, Fylde & Wyre) is calculated as follows: ( (71 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 90 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Lytham, Fylde & Wyre) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (2)

Julie

Julie Copeland

Job Title: Staff Co-ordinator

Joined: 2020

Julie oversees our recruitment and retention. This includes all staff welfare and wellbeing, training needs and roles.


Chloe

Chloe Patfield

Job Title: Care Co-Ordinator

Joined: 2022

When Chloe joined Home Instead she first started as a care professional which led to Chloe becoming a senior before being promoted to Care Coordinator.


Frequently Asked Questions about Home Instead (Lytham, Fylde & Wyre)

What Type of Services does Home Instead (Lytham, Fylde & Wyre) offer?

Home Instead (Lytham, Fylde & Wyre) offers Home Care.

How many Carers does Home Instead (Lytham, Fylde & Wyre) employ?

Home Instead (Lytham, Fylde & Wyre) employs 37 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Lytham, Fylde & Wyre) to verify any information. View our terms and conditions. Home Instead (Lytham, Fylde & Wyre) has a Platinum Service – more info.