Home Instead (Lytham, Fylde & Wyre)

First Floor, Unit 1 Olympic Court, Boardmans Way, Whitehills Business Park, Blackpool FY4 5GU
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9.6 29 Reviews
  • Home Instead (Lytham, Fylde & Wyre), Blackpool
Home Instead (Lytham, Fylde & Wyre) are here to support you through the process of finding care for a loved one. Providing companionship, home help and personal care to the elderly in their own homes across Lytham, Fylde and Wyre, the services are totally client-centred providing the necessary support and stimulation to maintain independence, dignity and safety.

Home Instead (Lytham, Fylde and Wyre) make sure that the service they offer is simply focused on each individual client. They are committed to providing a high-quality service, and they want clients to live happy and fulfilled lives in their own homes and will do everything in their power to make that happen.

All services are bespoke; clients are matched to caregivers to provide the foundation for a relationship and the same caregiver remains with the client. Visits are a minimum of one hour.

Home Instead provide quality live in care to clients who choose to stay in their own home and live independently with the help of care givers.

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Care Provided by Home Instead (Lytham, Fylde & Wyre)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Maria Turner (Branch Manager)

Funding & Fees Guide for Home Instead (Lytham, Fylde & Wyre)

  • Prices

  • Home Instead (Lytham, Fylde & Wyre) start on packages as low as 1 hour visits and up to full live in care packages. Please make an enquiry for a personal quotation.

  • Please make an enquiry or contact the office to discuss fees. Fees are based on the individual's needs following a consultation.

Home Instead (Lytham, Fylde & Wyre) Reviews (29)

Total of 29, showing 21-29
9.6

Home Instead (Lytham, Fylde & Wyre) has a Review Score of 9.6 (9.567) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Lytham, Fylde & Wyre) has 29 reviews.

Overall Experience

  • 25
  • 3
  • 0
  • 0
  • 1

Date Published

29
5
9
15
14

Review from Robert C (Son-in-law of Client) published on 2 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly and always do whatever is asked, they give my mother in law a lot of company and she enjoys their visits. The office keep in touch and let us know of any changes and have check ins regularly to see if we are happy with everything. My mother in law has gained a lot of confidence
since they have started coming.

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Review from Janet T (Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have employed quite a few care providers up to this date and I can honestly say that Home Instead (Lytham, Fylde & Wyre) ranks the highest of them all as far as I am concerned. I find that I can rely on and trust not only the carers they send but the office staff as well. A lot of care is taken in
the first instance to match you with a particular team of carers that will complement your personality, likes and dislikes. If they make the wrong choice, which is not very often, then one phone call to the office is needed to put the matter right. Home Instead (Lytham, Fylde & Wyre) care about their clients, not just for them. As far as I am concerned, the best thing about this organisation is that you get the same carers consistently. I am able to get to know my carers and so my trust and confidence grows, not only in them but in myself too.

Reply from Mary Noone, Care Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for your lovely review, we are glad you are getting the service we strive to provide.


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Review from S J (Daughter of Client) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed someone to go in for an hour a day to just make sure she had a hot meal, shower and light cleaning etc. I live overseas, and the staff were excellent and caring, went above and beyond, always available to call and ask questions that I had. Would highly recommend this service to anyone
needing help with eldercare. Gives me peace of mind that my loved one is being cared for by professional, knowledgeable individuals. Thanks so much, Home Instead!

Reply from Mary Noone, Care Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for your lovely comments, we're glad we are giving you peace of mind.


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Review from Adelle T (Daughter of Client) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having prior experience of other care providers - Home Instead was in a different league. The whole team were approachable and so helpful and catered for the individual needs of our mum rather than a blanket approach of one size fits all.

Reply from Mary Noone, Manager at Home Instead (Lytham, Fylde & Wyre)

Dear Adele
We are thrilled to have been able to provide a good service to your mum, yourself and your family. Thank you for the review.


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Review from Brian F (Client) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy my caregiver coming each week. She is very supportive. She has helped me to stay more independent. Highly recommended, nice to see a friendly face each week. Always very professional and nothing is too much for them.

Reply from Mary Noone, Manager at Home Instead (Lytham, Fylde & Wyre)

Dear Brian. Thank you very much for your review, we are glad you are enjoying seeing your caregiver and she is helping you to stay independent.


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Review from Patricia K (Wife of Client) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Carers are good timekeepers, courteous, caring, polite and are very good at making my husband laugh and enjoy his visits, they care for him very well. He likes having a reliable care team that look after him. This has even been made possible even during these difficult times of COVID-19.

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Review from K K (Daughter of Client) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers are friendly, reliable and helpful. They take you out if you want. They all drive safely, because of mum's sight disability, the caregivers are thoughtful, especially when outdoors. They are pleasant and aware of mums needs and preferences. They are flexible and ready to adapt. It is
easy to contact the service when needed, and the office staff are generally efficient.

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Review from Louise J (Relative of Client) assisted by family/friend published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole completely satisfied with care received.

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Review from Jack P (Client) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relationship with my carers is cordial, helpful and well needed.

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Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Home Instead (Lytham, Fylde & Wyre) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.567 for Home Instead (Lytham, Fylde & Wyre) is calculated as follows: ( (71 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 90 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Lytham, Fylde & Wyre) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (2)

Julie

Julie Copeland

Job Title: Staff Co-ordinator

Joined: 2020

Julie oversees our recruitment and retention. This includes all staff welfare and wellbeing, training needs and roles.


Chloe

Chloe Patfield

Job Title: Care Co-Ordinator

Joined: 2022

When Chloe joined Home Instead she first started as a care professional which led to Chloe becoming a senior before being promoted to Care Coordinator.


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