Angel Home Care Service Private Ltd

27 Church Road, Gatley, Stockport, Cheadle SK8 4NG
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9.6 41 Reviews
  • Angel Home Care Service Private Ltd, Cheadle
Angel Home Care Service provides domiciliary care, enabling adults and older service users to retain independence, dignity and privacy in their own home.

Their trained, dedicated staff members are fully committed and highly motivated and provide a range of care services, including personal care, such as dressing, bathing and toileting, and domestic duties, such as cooking, light housework, laundry and shopping.

Services are tailored to each individual and care can be short or long-term, from thirty minutes a day to care around the clock.

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Care Provided by Angel Home Care Service Private Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Angel Home Care Service Private Ltd
  • Person in charge
  • Bindu Pal (Registered Manager)

Funding & Fees Guide for Angel Home Care Service Private Ltd

  • Prices

  • £23.00 per hour

Angel Home Care Service Private Ltd Reviews (41)

Total of 41, showing 1-20
9.6

Angel Home Care Service Private Ltd has a Review Score of 9.6 (9.645) out of 10, based on 13 reviews in the last 2 years. Over all time Angel Home Care Service Private Ltd has 41 reviews.

Overall Experience

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Review from Paula H (Daughter of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Angel Home Care began looking after my 101-year-old mother last autumn. My mother has been looked after by several other care companies in the past, but none compares to the wonderful care Mum has received from Angel. My mum's existing arrangements were in crisis when I approached Angel and the manager,
who responded swiftly making arrangements for my mum's complex needs and everything was in place very quickly. Similarly when my mum's needs increased necessary adjustments were made without delay. All of the carers have been, professional and compassionate and treat Mum with dignity. I can now relax knowing that my mother is being so well cared for and is very happy with her carers. I strongly recommend Angel Home Care and I wish I had used them earlier.

Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thanks so much for sharing your experience with us.


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Review from Amanda K (Daughter of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single member of staff has been caring and attentive when visiting my mum who can be quite challenging at times. They have often gone above and beyond on several occasions, for example, contacting my mother's GP on my behalf with any concerns as they know it's difficult for me to talk at work.
The manager has also gone straight out to my mum and to assist the carers when there have been issues with her health. Having access to the app is brilliant as I can see the care notes from each visit. I really can't praise Angel Home Care enough. They give me real peace of mind knowing my mum is in such good hands as I am over an hour away. Thank you to all the staff.

Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you so much for your feedback it really does mean a lot to hear that. We appreciate the time you took out to send the review.


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Review from Brian L (Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally got off on the wrong foot. With many different carers. Arranged times weren't adhered to. Then we got 2 regular carers, then onto our main carer, and times had significantly improved.
However, as time goes by, I'm still happy with the level of service, that you provide.

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Review from John C (Partner of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good professional service, excellent care team. Very professional, excellent communication.flexible approach to care. Accommodates changes readily. The care manager is very approachable and always does her best to meet clients needs. I as a health care professional have always been impressed with
the service offered.

Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you for taking the time to provide such positive feedback. Your recognition motivates us to provide a higher quality service! Many thanks!


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Review from Anika P (Daughter of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was struggling for care support for my elderly mum after her stroke and decided on Angel Home Care as they were responsive and helpful to my initial query and locally based. They have been a godsend for Mum who has been using them 4 times a day since February 24; they have been successful in looking
after her so that she stays out of hospital. All the care staff are kind, respectful, pleasant, compassionate and hard-working - mainly Mum feels safe and cared for.
Management are also very responsive to messages and they use an app so that I can check when Mum has been seen and if there are any issues. Wouldn't hesitate to recommend this agency, excellent.

Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

"Thank you so much for taking the time to leave us feedback."


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Review from C Y (Daughter of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Always seem helpful when telephoned and carers helpful and some lovely kind carers. Usually contacted by manager if any carer running late which is thoughtful. Always ask if Mum needs anything else.

Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you so much for taking the time to leave us feedback.


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Review from Gerard L (Client) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My overall experience is that the carers do care. They try their best but sometimes fall short. The biggest problem is the language - theirs and mine. I am attended daily four times by a mix of nationalities by approx 8 carers. Of these, I would say I can follow what they say 1) excellent 2) good 3)
poor. Conversation is difficult but we try. They work to a timetable of a set time but allowed to be 15 minutes early, up to 15 minutes late. I sometimes have an outside appointment and the management take a responsible view about notice and do not change.
I wear a catheter full-time. They are not always reliable. The carers are taught to deal with routine problems but not with any unusual problems. These are referred to management with varied results.
No carers are available after 9pm so I contribute to a care call service usually referred to district nurses who are available through the night.
I am not aware of other firms charges so have no opinion on value for money. I pay maximum fees. These were increased by 15% from 1/4/2024. I hope that is not repeated.

Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thanks for taking the time to share your feedback with us. Feedback like yours help us improve our services.


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Review from A Z (Husband of Client) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are generally punctual and regular. The manager is helpful and responsive to our individual needs.

Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you so much for taking the time to leave us feedback.


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Review from Lisa S (Daughter of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thanks to all carers and staff at Angel for the continuous care they provide my mum. They’re all so lovely, friendly, kind, caring, empathetic and professional. The high level of care means my mum can live at home in familiar surroundings, which is very important for people with dementia. They
are honestly so supportive not only to my mum but to my dad, myself and my brother. The carers use an app to document everything they do, which is updated on every visit and are always very punctual. The office staff are really flexible and try and accommodate changes to requested visit times as rotas are forwarded a few days in advance of the following week listing appointment times and names of carers. Carers do an amazing job on a daily basis, and we thank you all so much. 10/10 care rating from me.

Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you for your supportive feedback, Lisa. Your positive attitude is a huge contributing factor towards us providing satisfactory care! We really appreciate the positive comments you have made. Thanks!


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Review from Kristine P (Client) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all my carers.

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Review from D B (Daughter of Client) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the care given to my mum by Angel Home Care Service. They are reliable, caring, kind and nothing is too much trouble. I feel reassured that my Mum's care is in excellent hands.

Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thanks for your valuable feedback, we really appreciate it.


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Review from F S (Daughter of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team has been great, from initial assessment to daily visits.
Any concerns or changes to care are addressed and actioned immediately.
We are very grateful for the care being given - keep up the great work.
Thank you.

Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you very much for the feed back. The feedback helps us to provide better service.


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Review from S S (Daughter of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very friendly and efficient. I found them to be helpful and polite. We didn't have any issues or concerns with the care team. The manager was amazing when we needed help with a small issue we had.

Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

We're really grateful and appreciate you taking the time to share your experience with us.


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Review from Graham B (Client) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have two carers each day, one to assist me first thing in the morning and the other at bedtime. Both have been with me for well in excess of a year. In both instances, they offer a fully professional service, high standards of hygiene with a friendly, polite disposition. They are thoroughly reliable,
I feel I am in good hands.

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Review from Sheila R (Mother of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since your carers' first visit in May last year to assist my son at bedtime, a great weight has been lifted off my shoulders. My son has muscular dystrophy and is confined to his wheelchair or easy chair - to transfer means using a hoist which I, an 86-year-old woman, was struggling to do! Our daytime
carers were unable to provide the bedtime care my son required. Our present carer is willing to help in any way needed.

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Review from G D (Client) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carers are all brilliant, they have become more than carers and I like to think of them as my friends. I would have been lost without them. Thank you for a wonderful service.

Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you so much for taking the time to leave us feedback.


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Review from P G (Wife of Client) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have a core of excellent regular carers who have established a good rapport with my husband, who has Alzheimer's and can be very difficult. The level of care is very good and the company management makes every effort to provide carers that are familiar and understand his needs and are understanding
of his condition. I can highly recommend Angel Home Care.

Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you so much for taking the time to leave us this amazing review.


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Review from Natalie W (Granddaughter of Client) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about both the staff and manager of Angel Home Care. Nan was treated with care and compassion as well as with dignity. Nan's care and medication needs changed a number of times and nothing was too much trouble. I wouldn't hesitate to recommend Angel to others. Thank you
to you all.

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Review from Andrea L (Sister of Client) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are superb, since contracting their services we have experienced the highest standards of personal care for my brother (the actual client). A massive benefit is minor changes in condition are observed by the operative and reported to us, this benefit is primarily due to having
continuity of care with the same individual as the main personal carer and in his absence a regular replacement. I have found the manager extremely flexible and adaptable in her approach when we have reason to contact her or a member of her office team. We have been with Angel Homecare Service for a number of years now and they have never failed to attend the daily morning appointment we have booked even during the COVID pandemic. We've required the services of a PA for my brother for nearly 10 years and prior to Angel Home Care Service, we had a number of agencies that were not satisfactory. The manager runs an excellent company that I would not hesitate to recommend to others.

Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you so much for your valued feedback. We really appreciate it.


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Review from S M (Son of Client) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall all carers are compassionate and very caring for the welfare of my mother. Management are very good with communication and flexibility.

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Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for Angel Home Care Service Private Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.645 for Angel Home Care Service Private Ltd is calculated as follows: ( (54 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 76 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Angel Home Care Service Private Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

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Ram Pal

Job Title: Director

Joined: 2012

Overlooking company activities.


No image found

Bindu Pal

Job Title: Registered Manager

Joined: 2015

Overlooking all organisational activities and ensuring service user's/staff's safety, well-being and satisfaction.


No image found

Amon Pal

Job Title: Deputy Manager

Joined: 2020

Working alongside the Manager and care coordinator to ensure the quality of care and smooth running of the organisation.


No image found

Karan Pal

Job Title: HR Manager

Joined: 2019

Managing the HR department.


No image found

George Kutty

Job Title: Office Admin

Joined: 2020

Attending telephone enquires, Leading the Recruitment process.


No image found

Naeem Khan

Job Title: Care Co-ordinator

Joined: 2022

Assessing the service user. working alongside the Registered Manager


Frequently Asked Questions about Angel Home Care Service Private Ltd

What Type of Services does Angel Home Care Service Private Ltd offer?

Angel Home Care Service Private Ltd offers Home Care.

How many Carers does Angel Home Care Service Private Ltd employ?

Angel Home Care Service Private Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Angel Home Care Service Private Ltd to verify any information. View our terms and conditions. Angel Home Care Service Private Ltd has an Enhanced Service – more info.