Review from N M (Daughter of Client) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience

Dad particularly likes 4 members of staff.
My experience with Angel Home Care has been positive. The staff have been fantastic. I cannot fault how kind and caring the staff have been, toward my father. From day one the carers have shown sensitivity towards me and my family. I would recommend Angel

Home Care to anyone who needed care for family members.

Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

We’re so happy to hear from you! Thank you for your valuable feedback.

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Review from Beryl F (Client) published on 4 July 2022
Submitted via Postal Card • Report

Overall Experience

All female staff and 99% Asian. At first I was concerned about the language barrier but after getting to know them my concerns vanished. They are all caring and show kindness and consideration. They also take pride in doing this job.

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Review from B W (Client) assisted by family/friend published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience

When I was hospitalised (several times over 2021) I was discharged on the latest occasion with an excellent care package and introduced to Angels. They restored some of my confidence and my wife and visitors have noticed a tremendous change for the better in my appearance and self-esteem. There is courtesy,

decorum, and even gentle humour in the visit, and my personal needs are carried out very well. My wife even got me a haircut because I am now, thanks to Angels, presentable.

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Review from Steven B (Son of Client) published on 2 August 2021
Submitted via Website • Report

Overall Experience

Angel Home Care Service Private Ltd have been visiting my mother, who has dementia and other health problems, for over 2 years. All the carers are wonderful with her, despite the fact she can be quite difficult and demanding. Nothing is too much trouble, and as I live some distance from my mother, the

owner is always available to provide a quick response to any out-of-the-normal situations that arise. They provide as much support to me as they do my mother, and it is a great relief to know that the owner and her team are there when I need them. I would recommend them to anyone who asks and have nothing but praise for their service.

Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you so much for taking the time to leave us a review - we really appreciate your feedback and are delighted that you are happy with the care provided by our team.

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Review from D R (Son of Client) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience

Mum has been using the services of Angel Home Care for about 4 years. She has had consistent personal care from her small group of carers throughout that time. Her carers are flexible to her needs, they are experienced and knowledgeable. Mentally alert but physically frail, mum has continued to be able

to live in her own home.

Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you so much for your positive and valued feedback.

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Review from A J (Client) assisted by family/friend published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience

Excellent care service. Friendly, very efficient and professional. I have been cared for, for 6 months, never had a problem, always asked if I am ok when they arrive. They ask me if I need anything first then well prepare what I need. Make sure that I am ok before leaving. Very good service. I have

nothing to worry about.

Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you so much for your positive feedback about the service.

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Review from S A (Daughter of Client) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience

My mum's carers are wonderful!
Care is freely given and the carers are a lifeline for Mum.
They really show an interest in her well being and show positivity towards her.

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Review from Mark (Brother of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience

Angel Home Care have looked after my brother for the past 5 years and I am very happy with all they have done for him. My brother has complex needs and his carers have done everything they can to look after him in a caring and professional manner. I am happy knowing that my brother is so well looked

after.

Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you so much for your kind words, Mark. We really appreciate you taking the time out to share your experience with us.

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Review from Daniel S (Client) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience

Carers are very reliable, kind, efficient and helpful.

Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you very much for your valued and positive feedback.

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Review from P S (Son of Client) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience

We have always had a professional service. All the carers we've had have been polite, well-mannered and proficient in their tasks completed. They look after my mother expertly and are patient with her and considerate with her. All-round it is a top-class service.

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Review from P R (Client) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience

Very good. I am kept happy on our get togethers.

Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you so much for your valued feedback.

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Review from C J (Client) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience

Staff are friendly and take time to get to know me and build a rapport, providing a genuinely personal service. Carers are generally punctual and office good at letting me know of any delays. Office helpful when I need to cancel or, on one occasion, need a slightly earlier call to fit around other clinical

appointments.
Mixed experience of individual carers; some very proactive and use initiative to complete tasks without being asked e.g. Fold dry laundry, others wait to be asked and may just talk to me for scheduled time once my basic needs met. Had a carer turn up very poorly not aware of infection risk.

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Review from D G (Husband of Client) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience

Excellent.

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Review from J B (Wife of Client) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience

We are satisfied with the carers we get but the one fact we haven't been pleased with is the bed doesn't get made as I would like to lie on. I think that more care should be taken in making the bed to make it more comfy. The carers takes note of the welfare of his patient and reports when he isn't feeling

too well which is a good thing. I usually do something about it.

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Review from J C (Wife of Client) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience

My husband has been severely affected by the symptoms of multiple sclerosis and we have had the assistance from the staff at Angel Home Care for almost 2 years. He can do very little for himself now, so the carer helps me in the morning with washing, dressing, getting him out of bed and toileting and

putting him in his chair for the day. Over the past two years, he has only had a few carers because there is not a high turnover of staff, which is good for my husband and myself. They are very reliable and extremely helpful when we have any problems. We couldn't recommend them more highly.

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Review from Jacqueline R (Daughter of Client) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience

Angel Home Care have proven to be reliable and honest. They have kept me informed on changes to carers extending my father. Recently they have added extra support at a moment's notice and been sensitive about my feelings and health. They are always supportive and proactive. This is a true and honest

account of my experience with Angel Home Care. Thank you.

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Review from David G (Husband of Client) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience

Good - excellent.

Reply from Bindu Pal at Angel Home Care Service Private Ltd

Thank you.

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Review from E J (Daughter of Client) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience

Angel Home Care has provided a good, reliable and caring service for my Dad. All his carers have been patient and understanding of his specific needs, desire for independence and dignity. I am able to communicate well with the agency who have been responsive to my wishes and any changes to the schedule

that I had to make. I have been very happy with Angel Home Care and their support - it has taken a great weight off my shoulders.

Reply from Bindu Pal at Angel Home Care Service Private Ltd

Thank you very much for your positive feedback.

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Review from H P (Client) assisted by family/friend published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience

I feel that I get friendly care. They couldn't really do any better.

Reply from Bindu Pal at Angel Home Care Service Private Ltd

Thank you so much for the review.

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Review from D L (Client) assisted by family/friend published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience

On balance, the agency has been satisfactory and reliable. Staffing ratio is difficult but the agency have always turned up even if later than planned. They have been respectful and obliging and have done their best to provide a satisfactory service on a difficult caseload.

Reply from Bindu Pal at Angel Home Care Service Private Ltd

Thanks for your feedback.

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Angel Home Care Service Private Ltd

Care Provided by Angel Home Care Service Private Ltd

Good to Know

Funding & Fees Guide for Angel Home Care Service Private Ltd