Agape Care Solutions Ltd

369-371 Ashley Road, Parkstone, Poole BH14 0AS
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9.8 18 Reviews
  • Agape Care Solutions Ltd, Poole
Agape Care Solutions Ltd provides a service based around self care and a commitment for the dignity and respect of all clients. With over thirty years of experience, the company offers highly-skilled carers who benefit from on-going training and a positive response to any care sector developments.

The well-being and empowerment of service users are essential to the success of the service, taking pride in quality care for some of the community's most vulnerable people.

Care packages can include personal care, carer respite, feeding assistance and cooking meals, cleaning, shopping and many other daily chores individuals find challenging.

Following changes in management, they were inspected in August 2019 by the Care Quality Commission and was awarded an overall good report.

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Care Provided by Agape Care Solutions Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Agape Care Solutions Ltd
  • Person in charge
  • Answer Barker (Care Manager)

Funding & Fees Guide for Agape Care Solutions Ltd

  • Prices

  • Domiciliary Care Rates
    Rates start from £15 per hour depending on the level of care required

  • We carry out a free personalised assessment to identify care needs and this will determine the cost of the care.

Agape Care Solutions Ltd Reviews (18)

9.8

Agape Care Solutions Ltd has a Review Score of 9.8 (9.797) out of 10, based on 11 reviews in the last 2 years. Over all time Agape Care Solutions Ltd has 18 reviews.

Overall Experience

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Date Published

18
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5
11
7

Review from L M (Daughter of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Agape Care has provided in-home care and support for my elderly and vulnerable parents for a period of almost two years. They have always been caring, friendly, trustworthy and reliable. There have been several occasions where a carer has stayed beyond their allotted time in order to see through a particular
problem.
Communication with me has always been excellent.
Unlike other care companies I have dealt with, the costs for Agape Care services are straightforward and clear from the outset.
I would have no hesitation whatsoever in recommending Agape Care to any family looking for honest, reliable and flexible in-home care for a loved one.

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Review from Sharon H (Daughter of Client) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last 6-8 weeks of Mum's life, as she entered the final stage of Alzheimer's, were a very difficult time both for her and her carers. They both showed immense patience and lots of consideration to try and keep Mum as comfortable as possible. They were attentive throughout the day and night and kept
her best interests to the fore. Knowing that Mum was well cared for at all times relieved me of some of my worries through this time.

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Review from S H (Husband of Client) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Agape - Was very good for the short time we used them prior to my wife's passing - 13/08/24.
Always prompt - senior staff were here to check care needs on a regular basis.

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Review from Heather G (Daughter of Client) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found that both the live-in carers that are looking after my mother have been kind, helpful and intelligent lovely ladies. It is such a relief to know that Mum is being so well cared for. Thank you.

Reply from Dan Barker, IT Manager at Agape Care Solutions Ltd

Thank you for your review. We are always thrilled to confirm that our efforts are appreciated.


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Review from Alan J (Husband of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had carer visits twice a day over three months for my wife after a serious stroke. The carers were punctual and dependable. Two or three of the regular ones would have justified a rating of excellent from us and the rest good. All were friendly and ready to chat about members of our family and share
photographs etc. We did not have a need for anything other than the personal care of my wife but they always asked if there was anything else they could do before leaving.

Reply from Dan Barker, IT Manager at Agape Care Solutions Ltd

Thank you for taking the time to review our services. It is a pleasure to learn about your experiences and helps us work towards continual quality improvement. Please feel free to reach out to us if you have any queries about the care and support you receive.


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Review from Richard B (Son of Client) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Agape continues to provide care for both of my parents, who have different care and medical needs. From the development and implementation of the care plans and to the individual carers delivering the care has been superb. All have been totally professional, extremely caring and very dependable. The
carers are lovely and seem to overcome continuous challenges with a smile. They supply excellent service to my parents whilst providing peace of mind to the rest of the family. A wonderful company with wonderful lovely caring people. I would highly recommend and thank all the managers and carers for their support.

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Review from Lyn B (Daughter of Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum over many years has used many different agencies and Agape Care solutions have been the best. Very caring and considerate. Nothing was too much trouble. The only issue is the lack of knowledge of English food. Personally, I can see why this would not be the first thing anyone would like to cook,
however the elderly especially like traditional English food.
This is a very small point and definitely not a show-stopper rather something to consider.
Thank you to all the staff at Agape.

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Review from Francis C (Client) assisted by family/friend published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always happy, polite, professional and caring. What more could you wish for. Well done.

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Review from Richard W (Son of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Agape staff started only on a day and sleeping night basis to care for my terminally ill father and deaf mother, then had to quickly provide 24-hour care, waking night which they did quickly and efficiently. The staff were friendly, efficient and hardworking and handled my parents brilliantly.
I can't
thank them enough.

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Review from R B (Husband of Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All personnel and carers are extremely polite, cheerful, enthusiastic, helpful and support my wife and I extremely well, thank you!

Reply from Dan Barker, IT Manager at Agape Care Solutions Ltd

Thank you for your well-received review. We always try to do our best and ensure our clients have the best experience.


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Review from K H (Wife of Client) published on 29 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband required overnight care for three weeks to enable me to get some decent sleep.
From the start, I was impressed by the company's professional attitude and attention to detail.
The carers provided were very kind and helpful and they all appeared well-trained.
I would not hesitate in recommending
this company.

Reply from Dan Barker, IT Manager at Agape Care Solutions Ltd

Thank youi for your very positive review. It is always a great feeling when reviews show that the work and effort we put in actually pays off with satisfied clients.


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Review from Teresa H (Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed a wonderful package of care! My carers always arrived with a cheerful smile and warm greeting. And always when they were due to arrive. My needs following a fall, surgery and a long hospital stay were fairly complex. I had a variety of carers and each one provided excellent care. Each
task was undertaken with dignity, tenderness and precision and an element of love and hope for my recovery. It seemed that nothing was too much trouble and each member of “my team” always said, “is there anything else that I can do for you?”
I always felt comfortable, safe and would like to say thank you for my excellent care. No matter which team member came my level of care was superb. What a wonderful well trained team.

Reply from Dan Barker, It and Logistics at Agape Care Solutions Ltd

Thank you or such a wonderful review. We are always working towards continuous quality improvement and it is great to hear some of the results of that hard work. Thank you again.


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Review from M W (Daughter of Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am updated on my mother's care regularly. The team are always accessible and very responsive to queries. All changes to her care needs are communicated to the carers promptly. I think the app is great and it gives me peace of mind knowing mum's daily needs are taken care of. I can check it at any
time of day.

Reply from Dan Barker, IT Manager at Agape Care Solutions Ltd

I am so pleased to receive your review. We try our best to ensure our clients are looked after to the highest level. Thanks again, Dan.


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Review from Julie K (Daughter of Client) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly father suffered with numerous medical problems, the main one being Alzheimer's dementia. The care and support his 24-hour carers gave him was brilliant. He wasn't the easiest person to deal with at times due to the dementia but was always treated with respect and dignity up until his death,
couldn't have asked for anything more. Thank you Agape and all the carers involved with looking after Dad you're all stars.

Reply from Dan Barker, IT Manager at Agape Care Solutions Ltd

Thank you so mch for such a wonderful review. Our mission is to ensure that all of our clients are well cared for and treated with respect and dignity.


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Review from G H (Wife of Client) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Agape provided emergency full-time carers for my husband at extremely short notice which enabled him to stay out of hospital which was his dearest wish. Although he was only there 5 days before my husband died, the member of staff was incredibly kind and super-efficient - I cannot speak highly enough
of him and I felt I had a friend for life. Another member of staff stayed two critical nights enabling me to get some sleep. I don't know what I would have done without her professional and gentle help. A huge thanks to Agape for everything.

Reply from Dan Barker, IT Manager at Agape Care Solutions Ltd

Thank you for taking the time to provide us with a review. We move heaven and earth to support our clients and I am pleased that we were able to assist.


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Review from Dawn B (Daughter of Client) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old mother required live-in 24 hour care during the last year of her life due to vascular dementia. Agape provided wonderful carers throughout and my mother was shown dignity and respect whilst being cared for to the highest standard. Being a nurse myself, I was impressed by their professionalism
and attention to detail. I would not hesitate to recommend them.

Reply from Dan Barker, Digital Wizard at Agape Care Solutions Ltd

Dear Dawn, thank you for your very positive review. We aim to please and on this occassion we have delivered on our promise.


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Review from R B (Client) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a bit apprehensive about living-in care but was immediately reassured and looked after.

Reply from Answer Barker, Care Manager at Agape Care Solutions Ltd

Thank you very much for taking the time to review Agape Care Solutions, we really appreciate your positive feedback and are particularly happy to be able to provide the high quality of care and support you need.


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Review from M H (Client) assisted by family/friend published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care team, they put me first at all times, making sure I have a balanced diet, communication (as I'm very hard of hearing), personal care. My sister has seen a lot of care teams in her life but nothing to the high standard of Agape Care. This team are excellent at their role but at all times
went above and beyond at all visits, resulting in an excellent quality of life for myself. I look forward to their calls - best time of my day. My sister is also extremely happy with the care I receive.

Reply from Answer Barker, Care Manager at Agape Care Solutions Ltd

Thank you so much for your positive review. We strive to provide the best care for our Service Users and am pleased to hear feedback that confirms this.


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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Agape Care Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Agape Care Solutions Ltd is calculated as follows: ( (51 Excellents x 5) + (13 Goods x 4) ) ÷ 64 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agape Care Solutions Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Agape Care Solutions Ltd

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Meet the Team (3)

Answer

Answer Barker

Job Title: Care Manager/Company Director

Joined: 2011

Answer Barker has lived in Poole since 2001 and has worked in the care sector for 20 years.


Rudo Kundai

Rudo Kundai Zawaira

Job Title: Deputy Manager

Joined: 2023

I am a mature, organized and hardworking lady, who is a Public Health Professional buzzing with excitement and energy to make a difference in health and social care. I hold a master’s degree in public health (Global Health), a Bachelor of Science Honors in Psychology and a Postgraduate Certificate in Education. I have more than 6 years of working experience in Health and Education. I value being part of a successful and productive team and enjoy tackling new challenges.


No image found

Chandida Sithole

Job Title: Care Co-ordinator

Joined: 2023

Chandida Sithole is married and has pursued a career in nursing and social care.


Chandida's studied at Hartzel High (2001-2002), achieving her Advanced Level qualifications.


In 2004, Chandida enrolled at the Open Learning Centre, where she pursued the Association of Chartered Certified Accountants (ACCA) qualification, completing it in 2006. Despite this financial background, she transitioned into nursing and began training at Chitungwiza School of Nursing from 2006 to 2009, earning a Diploma in General Nursing.


Career: Chandida Sithole worked as a nurse at Sally Mugabe Central Hospital from 2006 to 2018. Throughout her tenure, she dedicated herself to patient care and was an integral part of the hospital's nursing team.


Chandida maintains strong family values, reflecting her dedication both in her professional life as a healthcare provider and in her personal life as a married individual.


Frequently Asked Questions about Agape Care Solutions Ltd

What Type of Services does Agape Care Solutions Ltd offer?

Agape Care Solutions Ltd offers Home Care.

How many Carers does Agape Care Solutions Ltd employ?

Agape Care Solutions Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agape Care Solutions Ltd to verify any information. View our terms and conditions. Agape Care Solutions Ltd has an Enhanced Service – more info.