Care24Seven - Care at Home

F2, Building 4 Triangle Centre, 399 Uxbridge Road, Southall UB1 3EJ
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8.7 16 Reviews
  • Care24Seven - Care at Home, Southall
Care24Seven is a home care agency that specialises in care-at-home services through their dedicated team of specialists that are ready to provide the high level of care and support that clients or loved one deserves. They provide expertise on:

* Dementia and Alzheimer’s care
* Palliative care
* Respite and holiday care
* Emergency home care
* Post-operative and convalescent care
* After-stroke care

Care24seven care-at-home services are available at all times of the year, and their network currently extends to London and the greater London area, with some services like live-in care extending across UK.

They have several different packages and plans available when it comes to home care for the elderly in their own home. These plans vary from regular visits to the home for a set number of hours to a dedicated arrangement where the care worker lives in the house and provides support all-week round.

They provide a range of services from simple companionship to complex end of life care as they are a credited training centre. This allows the client to step up and down the level of care as required. The client will be able to make cost-savings and have a bespoke care plan tailored to their needs. Contracts are simple and short term (48 Hours), so clients only pay for what they use.

Hundreds of families have already chosen Care24Seven, because…

* They have decades of experience delivering outstanding home care. In that time, they have refined their processes so that today, they offer the very best home care. They always aim to provide compassionate, highly-trained staff who are dedicated both to their profession and the people they serve.

* They provide complete flexibility, live-in and hourly care.

* They offer a commitment to affordability.

* They guarantee quality, professionalism and integrity

* They provide expert advice and a free, no-obligation, care assessment service.

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Care Provided by Care24Seven - Care at Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Eager Health t/a Care24 Seven com
  • Person in charge
  • Manoj Gohil (CEO & Founder)

Funding & Fees Guide for Care24Seven - Care at Home

  • Prices

  • From £22.50 per hour & live-in care from £192.85 per day

Care24Seven - Care at Home Reviews (16)

8.7

Care24Seven - Care at Home has a Review Score of 8.7 (8.650) out of 10, based on 5 reviews in the last 2 years. Over all time Care24Seven - Care at Home has 16 reviews.

Overall Experience

  • 11
  • 3
  • 2
  • 0
  • 0

Date Published

16
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5
11

Review from A H (Client) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very very happy with my service.

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Review from Carole S (Client) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally fine communication is essential with the right team. Improvement on cleaning which I have mentioned and social services are putting pressure that this should be carried out within the time.

Reply from Coordinator Care24SEVEN 0333 207 57 27, Registered Manager at Care24Seven - Care at Home

Thank you for your feedback. We're glad to hear you're happy with the team. We'll review your comment on cleaning to ensure improvements. While social service pricing and time allocation are outside our control, we'll continue working closely with them to support your needs.


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Review from Paul S (Son of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I used Care24Seven at very short notice, only for a few weeks before moving my father into our home. Care24Seven accommodated my needs immediately.
All of the carers carried out their responsibilities in full and provided feedback whenever there was any concern e.g. Dad's mood, if food was passed its
sell-by date, etc.
The times agreed for 3 visits each day were always on time.
I would certainly recommend Care24Seven to others.

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Review from Nina K (Client) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with this service. The carers are always friendly, helpful and punctual.
However, as an amputee, I need help with the hoist and board. Some carers need more training.

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Review from Rosemary H (Client) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care24Seven - Care at Home carers are very good. Only problem can be understanding their "English"! Can make any conversation difficult.

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Review from Linda F (Wife of Client) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Care24Seven for around ten years now to provide companionship and support to my husband and have found them to be excellent. For many years, I had carers on a 4/5 day a week basis for around 12 hours a day and so continuity of carers was easily achievable with such a regular booking. I have
since moved to having ad hoc requirements and was concerned that I would have to accept different carers all the time which would have been unsatisfactory, providing no comfort that any rapport could be established between the carer and my husband. However, that has proved not to be the case and I feel reassured going out for several hours knowing that my husband is in safe, caring and supportive hands.

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Review from Basia K (Client) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, professional company who has provided the best carer in the world. There seems to be a shortage of even decent carers currently, so I was lucky to have bagged a very special lady, without whom my mental health would have suffered.

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Review from Rajesh P (Client) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well trained. Polite, caring carers, almost always on time. Office staff also give very good customer service. Very well organised teamwork.

Reply from Max, Manager at Care24Seven - Care at Home

Thank you for your feedback. Our team works hard to ensure we have the right care and care worker to meet your needs. At Care24Seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on a client's strengths to re-build their independence for quality of life whilst supporting their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID- 19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.


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Review from J T (Client) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The company is blessed with a hardcore of capable, competent carers who often take a step beyond their laid down duties. Their big weakness would appear to be a too rapid turnover of staff. Whilst newcomers are invariably enthusiastic, and eager to help, a minimum time is required to build up a comfortable
relationship 'twixt carer and client, a period too often not seen.

Reply from Max, Manager at Care24Seven - Care at Home

Thank you for your feedback. Our team works hard to ensure continuity of care for all clients, especially in the current COVD-19 pandemic. We have the same care delivery team and have back-up carers in the event one goes off sick. We recognise that with the change of carer, the 1:1 relationship may have to be rebuilt. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on client's strengths to re-build their independence for quality of life whilst supporting in their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID- 19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.


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Review from E P (Client) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the support we received and my late wife was also happy with the service. It is reliable, caring and efficient. My carer is very pleasant and always happy to take into account any comment I make. Also, I have been content with the fallback service I have been provided with when
my main carer went on holiday on occasions in the past. I am also completely happy with the meals she provided and the hygiene.

Reply from Max, Manager at Care24Seven - Care at Home

Thank you very much for your feedback. It means a lot to our care delivery team who cared for your late wife. She was a wonderful lady to care for. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on client's strengths to re-build their independence for quality of life whilst supporting in their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID- 19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.


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Review from Rachel M (Client) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having lived with Care24Seven for a long time it's all very good. My favourite carer is good and intelligent.

Reply from Max, Manager at Care24Seven - Care at Home

Thank you for your feedback. It is great for our team to know that the carer we found for you matches your needs very well. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences, and carefully match these with care workers for a good rapport. We develop care plans based on client's strengths to re-build their independence for quality of life whilst supporting in their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID- 19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.


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Review from Jo M (Relative of Client) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and her team have provided care at home for our relative for over a year now and provided a reliable and efficient service, even with the challenges of 2020 in the health care setting. We have been really pleased with the level of care and support for our relative to be able to stay in her
home, despite worsening Parkinsons disease and becoming more frail.

Reply from Max, Manager at Care24Seven - Care at Home

Thank you for your feedback. This review is very encouraging for our team who ensure that care at home to your relative is not disrupted, is responsive, meets their critical needs with worsening Parkinson’s disease, and is delivered effectively and safely in the current COVID-19 pandemic. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on client's strengths to re-build their independence for quality of life whilst supporting their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID-19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.


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Review from David M (Son of Client) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team at Care24Seven have been outstanding over the past few years in looking after my mother's care needs at home. Special mention goes to one member of staff in particular who is a credit to her profession and the wider team. The attention and presence whilst she is with my Mother
is wonderful to see and it genuinely makes my Mum's day to see her. Carers are always on time, COVID compliant in these challenging times and represent excellent value for money. I have absolutely no hesitation in recommending Care24Seven.

Reply from Max, Manager at Care24Seven - Care at Home

Thank you for your feedback and for recommending us. This review means a lot to our team who have been providing care at home service to your mother. We are pleased to know that the care we are delivering is good value for money, reliable and professional. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on client's strengths to re-build their independence for quality of life whilst supporting their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID-19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.


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Review from Rachel H (Niece of Client) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care24Seven have provided excellent support to my Aunt, which is currently enabling her to stay living in her own home. The agency has taken time to establish my Aunt's support requirements and held a review meeting with us to ensure that any changes in requirements are fully understood. Time has been
taken to ensure that the carers provided are people with whom my aunt will enjoy spending time. The support workers provided are extremely professional and we appreciate the continuity of carers that have been maintained, especially during the on-going COVID19 pandemic. We would definitely recommend Care24Seven as they have provided a service that enables my Aunt to continue to enjoy life at home. Thank you!

Reply from Max, Manager at Care24Seven - Care at Home

Thank you for your feedback. This review means a lot to our team who work hard in providing care at home service with continuity in these difficult times. We are pleased to know the efforts made by our team has meant that your Aunt is able to enjoy life at home. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on client's strengths to re-build their independence for quality of life whilst supporting their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID-19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.


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Review from Emma H (Daughter of Client) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about Care24Seven has been excellent, from the first phone call to them. They have been efficient, understanding and able to provide exactly what our family needs for our Mother, in her late nineties, who has severe dementia. The carers provided by the agency have been wonderful, looking
after our Mother's physical and emotional needs in ways that exceeded our expectations. We cannot thank them enough. I would recommend this agency without hesitation to anyone seeking help with an old or ill or frail loved one.

Reply from Max, Manager at Care24Seven - Care at Home

Thank you for your positive feedback and for recommending us. It means a lot to our Dementia & Alzheimer’s care team who is providing care at home service to your Mother. We are very pleased to know that her emotional and physical needs are being looked after and that we have exceeded your expectations. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on clients' strengths to re-build their independence for quality of life whilst supporting their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID- 19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.


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Review from Angela B (Client) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care really is 24/7 and the service provided is excellent. The Agency is utterly reliable, efficient and understanding in sometimes very difficult and distressing situations. I cannot recommend the Agency more highly.

Reply from Max, Manager at Care24Seven - Care at Home

Thank you for recommending us, and your feedback is very much appreciated. It means a lot to our care team who work hard in providing 24 hours, 7 days a week and 365 days a year care at home service, which is reliable, efficient and person-centered to all our clients whilst considering the current difficult times. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on client's strengths to re-build their independence for quality of life whilst supporting their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID-19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.


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Current Review Score: 8.7 (8.650)

Overview of Review Score

The Review Score of 8.7 (8.650) out of 10 for Care24Seven - Care at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.400 for Care24Seven - Care at Home is calculated as follows: ( (14 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 30 Ratings = 4.4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care24Seven - Care at Home is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Care24Seven - Care at Home

What Type of Services does Care24Seven - Care at Home offer?

Care24Seven - Care at Home offers Home Care.

How many Carers does Care24Seven - Care at Home employ?

Care24Seven - Care at Home employs 46 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care24Seven - Care at Home to verify any information. View our terms and conditions. Care24Seven - Care at Home has a Platinum Service – more info.