Bosworth Homecare Services - Long Eaton & Surrounding Areas

126 Derby Road, Long Eaton, Nottingham NG10 4LS
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9.7 19 Reviews
  • Bosworth Homecare Services - Long Eaton & Surrounding Areas, Nottingham
Bosworth Homecare is a Nottingham care service that provides a versatile service, with a wide range of expertise that can be tailored to the requirements of older and vulnerable people, adults with nursing needs, post-hospital care or disabilities.

Individual support plans are set up to suit each client and carried out by a skilled and friendly team. Methods are tailored to support independence and provision can also include a befriending service.

Both short and long-term needs are welcome, with support plans thoroughly discussed beforehand and agreed with client and loved ones.

They cover the following areas- Long Eaton, Ilkeston, Sandiacre, Breaston, Draycott, Toton, Stapleford. Aston-on-Trent and Weston-on-Trent, Ockbrook and their surrounding areas.

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Care Provided by Bosworth Homecare Services - Long Eaton & Surrounding Areas

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Paula Jones (Registered Manager)

Funding & Fees Guide for Bosworth Homecare Services - Long Eaton & Surrounding Areas

  • Prices

  • Please contact us for more information and the services we provide.

Bosworth Homecare Services - Long Eaton & Surrounding Areas Reviews (19)

9.7

Bosworth Homecare Services - Long Eaton & Surrounding Areas has a Review Score of 9.7 (9.729) out of 10, based on 19 reviews in the last 2 years. Over all time Bosworth Homecare Services - Long Eaton & Surrounding Areas has 19 reviews.

Overall Experience

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Review from Fiona B (Daughter of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is very happy with the service, as are we. He is treated with respect and understanding and the management always contacts us when things might change or they need to visit so nothing is a surprise for Dad. Overall, Dad is very comfortable with the staff and the care he receives which is the main
thing.

Reply from Alex Ensor, Recruitment and Retention Officer at Bosworth Homecare Services - Long Eaton & Surrounding Areas

Thank you so much for your kind words! We are so pleased to hear that your dad feels respected and comfortable with our staff and care. Your feedback means a lot to our team! Please don't hesitate to reach out if there's anything more we can do to support your family.


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Review from Karen B (Daughter of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bosworth Homecare Services has just started working with my father, I am happy so far and Dad has no complaints. Communication is excellent, they let me know whenever they are late and will reschedule if they can't attend, i.e. heavy snow.

Reply from Alex Ensor, Recruitment and Retention Officer at Bosworth Homecare Services - Long Eaton & Surrounding Areas

Thank you for your lovely feedback! We're happy to hear that you and your father are happy with our services! Please don't hesitate to reach out if there's anything more we can do.


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Review from N F (Husband of Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, the service is very good compared to what we were used to with previous agencies. There is no issue if the regular worker can not come for whatever reason as the manager always has a backup and my wife does not miss out. The support is flexible between both parties. The only things I have
picked up on are the quality of cleaning and a lot of use of mobile phones, although any use of the phone for work purposes is completely acceptable.

Reply from Alex Ensor, Recruitment and Retention Officer at Bosworth Homecare Services - Long Eaton & Surrounding Areas

Thank you for your response, we really appreciate your kind words. Our carers do have to use their mobile phones to complete their visit notes, to report anything to the office and log in and out of calls however should this not be the case - please contact us so we can get this resolved. Thanks!


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Review from Mark H (Son of Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After consulting my father, I give the following marks based on the fact that staff seem courteous, punctual and competent. He seems happy with the services provided and is comfortable around the staff.

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Review from S B (Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very pleasant and courteous and caring. And are very dignified when washing and changing. I have no issues with any one of them. Sometimes the foreign girls can be hard to communicate with but they are all friendly.

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Review from Sue S (Daughter of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Staff are always polite and friendly and treat Mum with care and respect. When I have needed to contact the office the phone is always answered promptly and the staff are helpful, reassuring, and happy with their interaction with Mum.

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Review from Jen B (Daughter of Client) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Some of your carers are excellent. Some need training. Some of them should not even be carers, I know it’s difficult to recruit but you should make sure they are properly trained. It’s not only unpleasant for the client but adds pressure on the good carers!

Reply from Alex Ensor, Recruitment and Retention Officer at Bosworth Homecare Services - Long Eaton & Surrounding Areas

Thank you for taking the time to leave us a review. Firstly, thank you for your kind words about our excellent carers. However, we are disappointed to see the comments about training. We provide full training for all of our carers before they start with us and continue to provide updated training throughout their time with us. We would like to get this resolved, so please would you give the office a call so we can look into this further as we strive to provide the best care possible and would appreciate any further information you could provide.


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Review from John R (Husband of Client) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers were very friendly and courteous. Got on very well with my wife and helped her recovery.
Punctual on visits, overall extremely good service, highly recommended.

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Review from Rosita J (Wife of Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very happy with how the carers handle my husband. Punctual in their time keeping and very pleasant. We would recommend Bosworth Homecare Services.

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Review from A H (Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find it a lot better than used to, because I needed to get used to the help that is needed. The carers are a massive help to me, as they do things that are needed to do i.e. washing up, cleaning and shopping. Wouldn't be able to do that if didn't have them. They respect my needs, as well as home.
I would recommend Bosworth to anyone that needs help.

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Review from Shaun P (Father of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bosworth Homecare comes highly recommended by myself and my brother.
We are extremely delighted with the care they all provide on a daily basis for our father.
Carers who call are very professional but with a human touch, they are kind and caring and always go the extra mile.
Keep up the great work
guys.

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Review from Claire T (Friend of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the help Bosworth Homecare are providing. The staff are very helpful and they are all lovely. It's made my life a lot more easier and feels like I've had a big weight lifted they have helped me out massively.

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Review from Stephen T (Son of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers attend twice a day for my mother who has advanced dementia. Whilst there has been the occasional hiccup on timing, the carers can be relied upon to attend which is a huge weight off my mind. Also, I am always contacted if there are any concerns so I can be assured Mum is OK. The office staff
are always contactable and answer the phone, even out of hours, very quickly which they should be commended on. I am very satisfied with their services.

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Review from J W (Daughter-in-law of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We receive a high standard of service from Bosworth Homecare.
Carers for the most part have a good understanding of dementia and manage what can sometimes be a challenging call with competence and compassion.

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Review from Ann R (Daughter of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bosworth Homecare is amazing, l have no complaints whatsoever with the service and l don’t know what l would do, without them. They keep me well informed at all times about everything. They are easy to contact at all times, even out of hours and happy to discuss, my mother's care and future care. l
have spoken to many of the carers and l find them to be extremely helpful.

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Review from Tricia L (Wife of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit to care for my husband, he has been treated with dignity and compassion by the caring staff at Bosworth Homecare Services.
I would have no hesitation in recommending their services.

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Review from A N (Daughter of Client) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and has had carers for about 5 years now. She is treated with kindness and respect. I visit my mum several times a week so I get to know the carers and they are always cheerful, helpful and kind to her. There are 2 in particular who go over and above their duties. They know who
they are and I can't thank them enough. I was on holiday in May for a week and was worried about leaving my mum. She was looked after so well during that week, I need not have worried. The ladies in the office are also very helpful and are friendly and caring too. I know that if there are any problems with my mum, I will get a phone call so I can sort it out asap!

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Review from Nora K (Daughter of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had carers around for around a year and in that time she was treated with nothing but kindness and respect.
The manager was on the ball and any problems were sorted out very quickly especially when appointments collided with carers visit, she made sure there was always a carer regardless and
tried to always have the same carers going to Mum who had dementia.
Many thanks to all her staff and especially two staff members in particular, who were there for me when Mum had to go hospital and treated Mum with great respect.
So thank you again to all the staff, they helped me manage to keep Mum at home longer than I possibly thought.

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Review from Jane J (Wife of Client) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the care. Your carers are truly as you called homecare! It is amazing how they are so quick and playful and always with a super smile!

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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Bosworth Homecare Services - Long Eaton & Surrounding Areas is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Bosworth Homecare Services - Long Eaton & Surrounding Areas is calculated as follows: ( (81 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 107 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bosworth Homecare Services - Long Eaton & Surrounding Areas is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (4)

Paula

Paula Jones

Job Title: Branch Manager

I have been the Branch manager for Long Eaton since 2013. I have worked in many aspects of care in my life and I thoroughly enjoy my role.


Irina

Irina Voicila

Job Title: Care Coordinator

I am the Care Co-Ordinator for Long Eaton. I have recently been promoted from Senior Carer and I am enjoying the new role and doing the rotas and having more responsibility!


Ellie

Ellie Watts

Job Title: Office Administrator

I have been working at the Long Eaton branch since 2021, I love how varied the role is and how every day is different!


Holly

Holly Townsend

Job Title: Trainer

I am the trainer for Bosworth Homecare based in the Long Eaton office. I have done many roles here since I started in 2014. I love meeting all of the new carers that come through our doors.


Frequently Asked Questions about Bosworth Homecare Services - Long Eaton & Surrounding Areas

What Type of Services does Bosworth Homecare Services - Long Eaton & Surrounding Areas offer?

Bosworth Homecare Services - Long Eaton & Surrounding Areas offers Home Care.

How many Carers does Bosworth Homecare Services - Long Eaton & Surrounding Areas employ?

Bosworth Homecare Services - Long Eaton & Surrounding Areas employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bosworth Homecare Services - Long Eaton & Surrounding Areas to verify any information. View our terms and conditions. Bosworth Homecare Services - Long Eaton & Surrounding Areas has a Platinum Service – more info.