Verina Daly Care Ltd

Office X Avon Building, The Old Race Course, Wallops Wood, Southampton SO32 3QY
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9.3 22 Reviews
  • Verina Daly Care Ltd, Southampton
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Care Provided by Verina Daly Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Verina Daly Care Ltd
  • Person in charge
  • Verina Daly (Managing Director)

Funding & Fees Guide for Verina Daly Care Ltd

  • Prices

  • Mon-Fri
    0700-1900
    £24 - 60 mins
    £22 - 45 mins
    £18.50 - 30 mins


    Mon-Fri
    1900-0700 & Weekends
    £26 - 60 mins
    £24 - 45 mins
    £20.50 - 30 mins
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Verina Daly Care Ltd Reviews (22)

Total of 22, showing 1-20
9.3

Verina Daly Care Ltd has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Verina Daly Care Ltd has 22 reviews.

Overall Experience

  • 18
  • 4
  • 0
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  • 0

Date Published

22
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18

Review from Allison B (Mother of Client) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Verina Daly Care! I approached the company 16 months ago to look after my son's package of care, he has complex health needs, respiratory needs and has NIV (non-invasive ventilation) and oxygen therapy.
They were very quick at getting a great team into the package, full and continual
training given. Superbly managed package, absences and holidays covered seamlessly, hugely reliable company, which is invaluable to our lives. The managing director/owner is extremely approachable and always has time to listen and she reflects this to her staff too. Carers are dedicated, proactive and have so much compassion towards my son and are happy in their role. They are a great asset to his life, they take him out daily from visiting Goodwood, Polo at Cowdry, concerts, afternoon matinees, cricket etc which is a challenge as all his medical equipment is in situ. Office team are very friendly, and always at the end of the phone if needed. Thank you VDC for everything!

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Review from Wendy Y (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Verina Daly Care have provided wonderful carers for my mother until she passed away and recently to my father. They have provided an exemplary service in their professionalism, compassionate and supportive role to them both and to me, their daughter. We will always be grateful to all at VDC, a very
big thank you!

Reply from Verina Daly, Director at Verina Daly Care Ltd

Thank you so much, we will miss you here at the office and I will miss my visits with your dad and his wonderful humour and being a wonderful host with a bottle of wine always on offer.


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Review from Christine M (Friend of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A group of us stayed for a week in disabled-adapted holiday accommodation in order to give our friend a holiday from her nursing home. She is severely disabled due to multiple sclerosis. The Carers came each morning and evening and they all brilliantly adapted to a new client. They were friendly, patient,
well-trained and cheerful. Our friend rated them very highly (as did we). They made a huge contribution to making the holiday possible and we one hundred percent recommend them.

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Review from Jane P (Daughter of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Verina Daly Care is a care provider with a difference - the entire team displayed warmth, compassion and empathy matched with incredible professionalism and a true desire to make a difference. The manager became our trusted guide through such a difficult time - she gave us such honest and supportive
advice on the best way forward. I do not know how we would have gotten through the last days of my father's life without her and her team. I highly recommend it. Thank you so much to the manager and your team.

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Review from Sue P (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express how grateful I am for the service provided by Verina Daly Care during the last few months of my mother's life. The love and care that the wonderful carers showed helped her pass on peacefully and in her own home. Not only did the carers help Mum but us daughters were supported so
well by them. Thank you so much all of you, our mum loved you.

Reply from Ashley Mullen, Office Manager Rota Management at Verina Daly Care Ltd

Thank you for your kind words, we will pass your comments on to the team.


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Review from Christopher D (Son of Client) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Verina Daly Care proved to be fantastic. From the managing director herself downwards, every single one of the team was wonderful and displayed a rare combination of professionalism and genuine compassion for my mother in her final weeks and days. I couldn't recommend them more highly.

Reply from Ashley Sheath, Office Admin & PA to MD at Verina Daly Care Ltd

Thank you for your kind words; it was our pleasure.


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Review from David W (Husband of Client) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care which Verina Daly has been providing for my wife has been excellent. Verina personally met us for the initial discussion of our needs, and we were then assigned a senior carer who has worked with three other carers to provide the desired support. The carers have all been friendly, helpful,
and have gone beyond what we expected of them.
The management team have also been great and are very accommodating of requested changes to the schedule. We always know which carer is coming and when (thanks to an online calendar), and so far there have been no mistakes.
We would definitely recommend Verina Daly to others.

Reply from Ashley Sheath, Office Admin & PA to MD at Verina Daly Care Ltd

Thank you for your lovely comments, it is our pleasure.


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Review from John C (Husband of Client) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are pleased with Verina Daly. Excellent service and so much better than the previous care company. All the staff are professional, empathetic, caring, punctual, and always wearing PPE. Nothing is too much trouble for them.

Reply from Ashley Sheath, Office Admin & PA to MD at Verina Daly Care Ltd

Thank you for your kind words it is much appreciated.


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Review from Jane W (Daughter of Client) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Verina's team cared for Dad for 18th months up to his death in July. The last 3 months, during the Covid-19 situation, were tough. However Mum and I decided he should stay at home and we increased the care to three visits a day. Towards the end, I was present for most of the visits, which can't have
been fun for the carers.....but every single visit was carried out with kindness, compassion and humour (when appropriate!). They also always took the time to check on Mum even though they were there to look after Dad. Their experience reassured us when we knew the end was coming. When we look back on those last few weeks, we know that he couldn't have been better looked after...and I know Mum misses those cheery 'Hellos' when they turned up.

Reply from Ashley Sheath, Office Admin & PA to MD at Verina Daly Care Ltd

It was an absolute pleasure caring for your dad for the time he was with us, take care of yourselves.


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Review from Stuart T (Son of Client) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot sing their praises high enough! All the staff are fantastic including the boss, they have given us so much support so a help a massive big thank you to you all.
Would recommend the company to anyone who needs home care.

Reply from Ashley Sheath, Office Admin & PA to MD at Verina Daly Care Ltd

Thank you, it has been an honour looking after your mother. We wish you all the best for the future.


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Review from L V (Wife of Client) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff looked smart and professional. All the staff showed concern, respect and professionalism often going far beyond what was expected.

Reply from Ashley Sheath, Office Admin & PA to MD at Verina Daly Care Ltd

Thank you for your comment, it was a pleasure caring for your husband.


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Review from Margaret H (Client) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot speak more highly of Verina Daly carers. Nothing is too much trouble. Kind, caring and cheerful.

Reply from Ashley Sheath, Office Admin & PA to MD at Verina Daly Care Ltd

Thank you Margaret for your kind and lovely words.


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Review from Clive H (Husband of Client) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Verina Daly Care is an excellent care company who have been looking after my wife for approximately 18 months and I have nothing but admiration for the care team who provide an excellent and totally reliable service. The firm is small enough to be able to provide a personal service and large enough
to be up to date with the latest equipment. Really pleased we found them.

Reply from Ashley Sheath, Office Admin & PA to MD at Verina Daly Care Ltd

Thank you Clive for your kind words, the carers always talk so highly of you and your wife. It is an absolute pleasure.


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Review from E S (Wife of Client) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Members of Verina Daly Care Ltd have been caring for my husband for well over a year. He suffers from PSP, a progressive illness. Every carer shows consideration, kindness, understanding and empathy, not only to my husband but to me and the extended family. The care is suitable to the condition and
the carers forsee necessary developments and changes. The staff are presentable and follow strict hygiene rules. Only once have I had to make an informal complaint, which was immediately, satisfactorily settled.

Reply from Ashley Sheath, Office Admin & PA to MD at Verina Daly Care Ltd

Thank you for your review Betty, it is always a pleasure speaking with you and looking after your husband.


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Review from John B (Husband of Client) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the managing director and her team over the past months has been quite exceptional.
It is obvious that all the carers enjoy working for the company, have respect for the management and work well as a team.
Individually, the carers are enthusiastic, friendly and truly caring and
come to the house now as true friends.
Their primary role is obviously in caring for my wife, who has challenging end of life conditions, but the support they have offered me have been transformational in this very difficult time.
Their role is increasingly essential during the Coronavirus outbreak and we can only hope, when we return to normality, that their true value to society is appreciated in a way it has not been hitherto.

Reply from Verina Daly, Director at Verina Daly Care Ltd

Hi John, thank you so much, this is very much appreciated by us all.


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Review from Lisa L (Mother of Client) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On holiday at local cottages, excellent care, friendly staff. 1st time we've been away and had care, it has been such a help. Would definitely recommend and use again. Thanks all.

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Review from Mike H (Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always cheerful and positive. Could be better at bed making. Sometimes the bathroom needs better clean-up after use.

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Review from Andrew S (Son of Client) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team seems solid now and excellent, trustworthy and dependable.

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Review from Maggie P (Daughter of Client) published on 26 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started with Verina Daly Care through a personal recommendation and this was a very positive way for my father to commence a daily package of personal care. The introductory meeting was very helpful and reassuring and the responsiveness of the company to text and email contact has been excellent
throughout. A regular carer is a high priority for my father and generally, this has happened. The carer has a strong working relationship with my father and this gives us all confidence and also allows small changes to be monitored effectively. In an otherwise excellent service, the one problem has been the recently introduced care line system. Despite frequent intervention by senior staff at Verina Daly Care there appears to be an access problem. When sorted, I’m sure it will be very useful.

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Review from B S (Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers carefully selected and friendly.

Reply from Amy Hall at Verina Daly Care Ltd

Thank you for your kind comments and responses. We are pleased that you are happy with the service you are receiving from Verina Daly Care LTD.


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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Verina Daly Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Verina Daly Care Ltd is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Verina Daly Care Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Frequently Asked Questions about Verina Daly Care Ltd

What Type of Services does Verina Daly Care Ltd offer?

Verina Daly Care Ltd offers Home Care.

How many Carers does Verina Daly Care Ltd employ?

Verina Daly Care Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Verina Daly Care Ltd to verify any information. View our terms and conditions. Verina Daly Care Ltd has a Basic Service – more info.