Home Instead (Southend-on-Sea)

Unit B2, The Seedbed Business Centre, Vanguard Way, Southend-on-Sea SS3 9QY
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9.9 66 Reviews
  • Home Instead (Southend-on-Sea), Southend-on-Sea
Home Instead (Southend-On-Sea) is a service that is passionate about achieving quality care for older people, with an ethos that is based around achieving dignity and independent living for each client.

Care plans are tailored to the individual and each professional looks to be reliable and responsive. Robust recruitment and training is in place to source the best candidates.

Home Instead is a brand that has quickly grown to be one of the UK's most recognisable in social care.

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Care Provided by Home Instead (Southend-on-Sea)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sophie Reed (Care Manager)

Funding & Fees Guide for Home Instead (Southend-on-Sea)

  • Prices

  • Available on request

Home Instead (Southend-on-Sea) Reviews (66)

Total of 66, showing 1-20
9.9

Home Instead (Southend-on-Sea) has a Review Score of 9.9 (9.899) out of 10, based on 20 reviews in the last 2 years. Over all time Home Instead (Southend-on-Sea) has 66 reviews.

Overall Experience

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Date Published

66
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46

Review from N T (Son of Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided exemplary care for my father. They helped him wash and dress for the day, made breakfast and assisted with his medical/personal needs. In the evening they prepared his meal and drinks, assisted with medical/personal needs and helped him to bed.
All the ladies were competent,
caring and diligent, quick to let us know of any issues and make helpful suggestions. We had full confidence in them. They adapted quickly to changes we let them know about.
They were lovely with Dad, developing a wonderful relationship with him. He was relaxed and comfortable with each one, such a testament to them, as during this time my step mother died and he was grieving. Despite all he was going through they managed to keep his spirits up and even make him laugh.
They helped us too, easing our load in a stressful time.
The team in the office were excellent, keeping in contact and responding quickly when needed. The Birdie app was very helpful for the family to see how he was getting on.

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Review from A O (Daughter-in-law of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care for my father-in-law over the past 18 months. The care providers and the office staff took the time to get to know his needs and deal with any challenges that they were presented with. Visits were rearranged to accommodate taking him to doctor or dental appointments, nothing seemed too much
trouble. Any concerns raised were listened to and dealt with accordingly. A special thank you to his carer who must have the patience of a saint! Highly recommend Home Instead.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Thank you for taking the time to review our service. Fantastic to hear our care professional did a good job, will be a pleasure to pass on the feedback.


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Review from M O (Son of Client) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always professional giving the best care possible to my father. Aware of changing situation with care needs, there is a constant review which ensures the best care for my father.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Thank you for taking the time to review our service.


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Review from D B (Husband of Client) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I had two different workers look after my wife for three hours twice a week. It was only when she went into full time care that those sessions ended. I was very satisfied with the way the two ladies dealt with my wife who with advanced dementia could be difficult at times.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Thank you for taking the time to review our service.


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Review from J B (Daughter of Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and her sister receive outstanding care and kindness from the three wonderful ladies who come in to help them. They are genuinely caring and my mother and her sister look forward to seeing them.
I can also say that the office staff are always helpful and supportive.
I would definitely
recommend Home Instead. They have given me peace of mind. Thank you.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Thank you for taking the time to review our service.


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Review from Mary G (Daughter of Client) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead looked after my mum and dad for years. My dad was quite tricky but they always found the right person to look after him before he had to go into a care home. Everyone from office staff to carers have been fantastic. Definitely a big shout out to one staff member in particular who has been
the most amazing support to me on the phone. Thank you!

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Thank you for taking the time to review our service. I will pass on your lovely comments to the nameless staff member.


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Review from M W (Client) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers from Home Instead were crucial to my recovery after my left hip replacement operation. Recooperative care was excellent. Team attendance was ready to help with any tasks, and the care manager was knowledgeable and helpful throughout the whole process.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

A pleasure to support your recovery, thank you for taking the time to review our service.


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Review from Peter J (Son of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead cared for my father performing a number of duties over 21 months after our mother died until Dad had to go into a home. If there was a problem or he needed something the office informed us. Both his main carers were kind, patient and very helpful entertaining him and endeavouring to ensure
he ate his breakfast. Had it not been for the efforts of his main carers, I am sure Dad would have had to go into a home earlier than he did. Home Instead had been recommended to us by relatives of other users and I recommend them to friends requiring care assistance for their relatives.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Feedback like this makes us love what we do. So pleased we could make a difference.


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Review from Sara M (Daughter of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has proved to be the perfect choice to help with the care of my mum. The staff were extremely helpful and caring from the beginning, taking the utmost care and consideration in pairing my mum with the ideal match of carers for her needs. Each of the carers that visit her has been very kind,
caring, and considerate and become good friends as well as being extremely professional. The regular follow-ups and reviews of her care are most helpful too. I cannot praise the whole staff across the board more highly and would recommend the company to anyone needing care.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Wonderful to hear the standards we strive for are making a difference. Thank you for your review.


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Review from Stephen T (Son of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum began using Home Instead around 2019 to provide lunchtime visits at the weekends and also took her out to lunch one day a week. As her health declined we used Home Instead more and over the last couple of years they visited Mum 7 days a week to provide a cooked meal and do her housework.
Myself
and my family will be forever grateful to the staff of Home Instead for the kindness and professional care they provided Mum.
Never less than 100% professional they never once let us down over the years even during covid.
They made Mum her favourite meals and would help her eat and drink and sit with her at lunchtime chatting or looking over old photos which my Mum loved.
Without Home Instead, my Mum couldn't have remained in her own home which she loved.
Sadly Mum passed away recently at the age of 90. I truly believe that without the care and dedication provided by Home Instead, we would have lost her far sooner. Thank you. I have no hesitation in recommending Home Instead.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

A pleasure and honour to provide this service, thank you for your review.


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Review from J P (Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant, nice and polite. Good interview.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Thank you for your review, we are pleased the service is meeting your needs.


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Review from Sharon J (Daughter of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers looked after my Father brilliantly. He enjoyed their company. All are very friendly and understanding. Any problems were resolved quickly. Their help gave me some time to myself as I was his full-time career. Would recommend it.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Your feedback is very much appreciated, thank you.


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Review from Mark S (Son of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been looking after my 87-year-old Mother for some time now. The quantity of care, communication, and professionalism is first-rate, which is hugely important to me living several thousand miles away, and only able to visit a few times per year. They arrange medical appointments, communicate
shopping needs, and many other important areas that would be difficult if not impossible for me to deal with.
The carers live up to their title - they do care, and my Mother loves to sit and chat with every one of them. Thank you for all you do.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

A privilege to support your Mum, thank you for your review.


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Review from N L (Client) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I have received from Home Instead has been excellent. The caregiver has been on time and conscientious. The office have done a great job of quality review, giving the opportunity to raise any issue of concern.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Thank you so much for taking the time to review our service.


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Review from J R (Client) assisted by family/friend published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my daughters suggested to me that I might benefit from some care I have to admit that I was very apprehensive not knowing what this would entail, but I could have been more wrong. After some research, we contacted Home Instead and arrangements were made for a co-ordinator to call. A delightful
lady arrived and I immediately felt at ease it surprised me that she spent a long time waiting to hear about me and my life. I realised this was with a view to making the best possible match with my carers. The next visit was to meet my two chosen ladies as we sat sitting and I began to get to know the different personalities I realised we already had much in common. At first, I was unsure about the tasks my carers would do for me but they were perfectly happy to do anything I asked which made me feel at ease. It is very reassuring for my daughters to look at the app and see how I am doing. I am looking forward to seaside trips and the carers and icecream with my ladies both of whom assure me that they will love it!

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

A pleasure to have you as a client. Thank you for your wonderful review.


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Review from J C (Husband of Client) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family wish to thank the Home Instead Care Team for their kindness and support to my wife and me over the past few weeks.
Their help with dressing, bathing and feeding ensured that my wife was made as comfortable as possible in her own home until her passing.
Looking after someone can be
physically and emotionally demanding, but the presence of the carers gave me support and practical advice when I needed it most.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Thank you for the privilege, your feedback is appreciated.


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Review from Diana C (Daughter of Client) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly parents have increasingly used the services of Home Instead over the past couple of years. The ladies allocated to my parents were special people who did their utmost to support and care for my parents, for which I am extremely grateful. I would have no hesitation in recommending Home Instead
as a care agency. They are both compassionate and professional in equal measure.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Thank you for reviewing our service. A pleasure to support your parents.


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Review from Matt S (Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have previously used other care agencies. I have been using Home Instead for nearly three years. They are the best care service I have ever had. I am genuinely amazed that Home Instead keep my calls at the same time every day, whereas previous care providers could never do this. There is consistency
in my care and carers. Carers are well matched to my interests and needs and the office staff are supportive and communicate well with me. The carers all seem very happy in their work.
I would not hesitate to recommend Home Instead very highly.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Thank you for reviewing our service. We are so proud of our care professionals.


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Review from Paula B (Daughter-in-law of Client) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law used the service of Home Instead whilst living with us. The service provided was excellent and the member of staff allocated to my mother-in-law was really nice, we were extremely grateful to her.
On the admin side of things, this was also very good, emails were answered promptly and
any issues were resolved very quickly.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Thank you for taking the time to share your experience with Home Instead services. A privilege and honour to care for your mother-in-law.


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Review from Lynn J (Daughter of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the lovely ladies who cared for my father whilst he was still at home enough. They were all wonderful with him and arrived promptly at the same time each day, which was important to our father. They got to know him very well and spent a lot of time chatting with him as well as dealing
with his ever-increasing needs. I would highly recommend them.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Thank you for your positive review, Lynn; such a lovely man to support. Wishing you, your father and all the family the very best for the future.


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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Home Instead (Southend-on-Sea) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Home Instead (Southend-on-Sea) is calculated as follows: ( (107 Excellents x 5) + (12 Goods x 4) ) ÷ 119 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Southend-on-Sea) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

5* Workbuzz Employer Award for 2024

Recipient: Home Instead (Southend-on-Sea)

Date: Friday 06 Dec 2024 More details

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Home Instead

Date: Friday 31 May 2024 More details

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Home Instead

Date: Wednesday 31 May 2023 More details

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Meet the Team (6)

Jane

Jane

Job Title: Care Coordinator

Joined: 2016

As a Care Coordinator, Jane needs to be quick on her feet, managing multiple responsibilities and adapting to changing situations seamlessly. Her role requires not only efficiency but also an abundance of care and compassion for both our clients and Care Professionals. With many years of experience in the care sector and over 8 years with our team, Jane brings invaluable expertise and dedication to her work, ensuring the highest quality of support and coordination.


Kayleigh

Kayleigh

Job Title: Recruitment & Retention Manager

Joined: 2017

As our recruiter, Kayleigh is committed to hiring the best talent. Ensuring we have a supportive environment for our Care Professionals shows how deeply she values both the quality of care provided and the well-being of those who deliver that care.


Colette

Colette

Job Title: Field Support

Joined: 2017

Colette is an essential member of our Field Support team, dedicated to supporting our Care Professionals and clients. Her commitment ensures that we consistently deliver the highest standard of care, fostering a supportive environment for everyone involved.


Dawn

Dawn

Job Title: Field Support

Joined: 2023

Dawn is an essential member of our Field Support team, dedicated to supporting our Care Professionals and clients. Her commitment ensures that we consistently deliver the highest standard of care, fostering a supportive environment for everyone involved.


Sue

Sue

Job Title: Field Support

Joined: 2020

Sue is part of the Field Support team and supports our Care Pros and clients, ensuring we are delivering the best care.


Sophie

Sophie Reed

Job Title: Care Manager

Joined: 2025

Our Care Manager Sophie has 18 years of experience in the care sector and brings a wealth of expertise and a passion for providing exceptional care.


Frequently Asked Questions about Home Instead (Southend-on-Sea)

What Type of Services does Home Instead (Southend-on-Sea) offer?

Home Instead (Southend-on-Sea) offers Home Care.

How many Carers does Home Instead (Southend-on-Sea) employ?

Home Instead (Southend-on-Sea) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Southend-on-Sea) to verify any information. View our terms and conditions. Home Instead (Southend-on-Sea) has a Platinum Service – more info.