Home Instead (Southend-on-Sea)

Unit B2, The Seedbed Business Centre, Vanguard Way, Southend-on-Sea SS3 9QY
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9.9 66 Reviews
  • Home Instead (Southend-on-Sea), Southend-on-Sea
Home Instead (Southend-On-Sea) is a service that is passionate about achieving quality care for older people, with an ethos that is based around achieving dignity and independent living for each client.

Care plans are tailored to the individual and each professional looks to be reliable and responsive. Robust recruitment and training is in place to source the best candidates.

Home Instead is a brand that has quickly grown to be one of the UK's most recognisable in social care.

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Care Provided by Home Instead (Southend-on-Sea)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sophie Reed (Care Manager)

Funding & Fees Guide for Home Instead (Southend-on-Sea)

  • Prices

  • Available on request

Home Instead (Southend-on-Sea) Reviews (66)

Total of 66, showing 61-66
9.9

Home Instead (Southend-on-Sea) has a Review Score of 9.9 (9.899) out of 10, based on 20 reviews in the last 2 years. Over all time Home Instead (Southend-on-Sea) has 66 reviews.

Overall Experience

  • 57
  • 6
  • 3
  • 0
  • 0

Date Published

66
4
11
20
46

Review from Derek P (Son of Client) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead provide good care once a week and on other occasions.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lorraine D (Daughter of Client) published on 24 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency looked after my mum and stepfather with efficiency and were very professional. They were very caring and extremely helpful and flexible. We, as a family, were very impressed and would certainly recommend them.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Daphne A (Client) published on 12 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my care provided by Home Instead. The carers are exceptional and the level of service from the company is fast and efficient. I would recommend this care company to others without hesitation.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan H (Client) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Any contact I have had with Home Instead has been of the very highest standard.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan C (Daughter of Client) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum's care has been good but I feel better communication between myself and the office would be good. If I could get email updates or text messages I could reply when it is convenient for me as I am usually at work when I am tried to be contracted.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from M R (Daughter of Client) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this care agency enough. They are most caring, enthusiastic, hardworking, friendly. They look after my elderly mother and I feel she is safe in their hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Home Instead (Southend-on-Sea) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Home Instead (Southend-on-Sea) is calculated as follows: ( (107 Excellents x 5) + (12 Goods x 4) ) ÷ 119 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Southend-on-Sea) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (6)

Jane

Jane

Job Title: Care Coordinator

Joined: 2016

As a Care Coordinator, Jane needs to be quick on her feet, managing multiple responsibilities and adapting to changing situations seamlessly. Her role requires not only efficiency but also an abundance of care and compassion for both our clients and Care Professionals. With many years of experience in the care sector and over 8 years with our team, Jane brings invaluable expertise and dedication to her work, ensuring the highest quality of support and coordination.


Kayleigh

Kayleigh

Job Title: Recruitment & Retention Manager

Joined: 2017

As our recruiter, Kayleigh is committed to hiring the best talent. Ensuring we have a supportive environment for our Care Professionals shows how deeply she values both the quality of care provided and the well-being of those who deliver that care.


Colette

Colette

Job Title: Field Support

Joined: 2017

Colette is an essential member of our Field Support team, dedicated to supporting our Care Professionals and clients. Her commitment ensures that we consistently deliver the highest standard of care, fostering a supportive environment for everyone involved.


Dawn

Dawn

Job Title: Field Support

Joined: 2023

Dawn is an essential member of our Field Support team, dedicated to supporting our Care Professionals and clients. Her commitment ensures that we consistently deliver the highest standard of care, fostering a supportive environment for everyone involved.


Sue

Sue

Job Title: Field Support

Joined: 2020

Sue is part of the Field Support team and supports our Care Pros and clients, ensuring we are delivering the best care.


Sophie

Sophie Reed

Job Title: Care Manager

Joined: 2025

Our Care Manager Sophie has 18 years of experience in the care sector and brings a wealth of expertise and a passion for providing exceptional care.


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