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Churchfields Home Care Ltd has a Review Score of 9.7 (9.658) out of 10, based on 32 reviews in the last 2 years. Over all time Churchfields Home Care Ltd has 71 reviews.
Review from Bernadette J (Client) published on 18 March 2025
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Reply from Kim, Manager at Churchfields Home Care Ltd
Thankyou for taking the time to complete this review. Sometimes it really is the little things that mean the most.
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Review from Pamela P (Client) published on 18 March 2025
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Reply from Kim, Manager at Churchfields Home Care Ltd
It is lovely to see that you have such a positive rapport with your carers.
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Review from Edith V (Client) published on 17 March 2025
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Reply from Kim, Manager at Churchfields Home Care Ltd
It is so nice to read your lovely comments. We are very proud of our care staff and the wonderful job they do. We are pleased our service works so well for you.
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Review from Beverley P (Client) published on 10 March 2025
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Reply from Kim, Manager at Churchfields Home Care Ltd
Thankyou for taking the time to complete a review. We know how much you value the carers and are so pleased that their visits brighten your day.
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Review from E M (Client) published on 7 March 2025
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Reply from Kim Mason, Manager at Churchfields Home Care Ltd
Thankyou for taking the time to complete the review card and for the lovely comments. It is really lovely to see that having the carers makes a positive difference to you.
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Review from Heather W (Daughter of Client) published on 3 March 2025
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Review from N J (Son of Client) published on 24 February 2025
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Reply from Kim, Manager at Churchfields Home Care Ltd
Many thanks for the lovely review. It has been an absolute pleasure to have provided support and care to your mum and dad over recent years. I hope Mum is settling well in her new home- she is very much missed by the care staff. Kind regards
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Review from E R (Daughter of Client) published on 24 February 2025
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Reply from Kim Mason, Manager at Churchfields Home Care Ltd
Thank you very much for a positive review. Our care team work exceptionally hard to achieve positive outcomes. I know they are all very fond of Mum. Always here to help where we can.
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Review from Jean B (Client) published on 24 February 2025
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Reply from Kim, Manager at Churchfields Home Care Ltd
It is lovely to hear how helpful and efficient you find the carers who visit you regularly. All of the care team work in accordance with PPE requirements and following infection control guidance. Kind Regards
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Review from L S (Daughter of Client) published on 22 April 2024
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Reply from Heidi Thomas, Director at Churchfields Home Care Ltd
Thank you for the review its very much appreciated.
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Review from Haydn M (Son of Client) published on 9 April 2024
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Reply from Heidi Thomas, Director at Churchfields Home Care Ltd
Thank you for the review, very much appreciated. I hope all is well.
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Review from Lawrence M (Son of Client) published on 8 April 2024
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Reply from Heidi Thomas, Director at Churchfields Home Care Ltd
Thank you for such a lovely review, it's very much appreciated. It's nice to hear it has made a difference.
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Review from Alf J (Son of Client) published on 8 April 2024
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Reply from Heidi Thomas, Director at Churchfields Home Care Ltd
Thank you for the review, I hope Mum is doing well.
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Review from A F (Daughter of Client) published on 8 April 2024
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Reply from Heidi Thomas, Director at Churchfields Home Care Ltd
Thank you for the review, I am delighted you are happy with the service we provide.
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Review from H C (Wife of Client) published on 8 April 2024
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Reply from Heidi Thomas, Director at Churchfields Home Care Ltd
Thank you for the review, I am happy you were able to enjoy your break.
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Review from M R (Son of Client) published on 8 April 2024
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Reply from Heidi Thomas, Director at Churchfields Home Care Ltd
Thank you so much for the review, very much appreciated.
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Review from J D (Son of Client) published on 4 April 2024
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Reply from Heidi Thomas, Director at Churchfields Home Care Ltd
Thank you very kindly for the review, really do appreciate it.
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Review from R D (Daughter-in-law of Client) assisted by family/friend published on 3 April 2024
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Reply from Heidi Thomas, Director at Churchfields Home Care Ltd
Thank you for the review, its very much appreciated.
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Review from T C (Client) assisted by family/friend published on 29 January 2024
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Reply from Heidi Thomas, Director at Churchfields Home Care Ltd
Thank you for the review it is very much appreciated
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Review from Jane J (Daughter of Client) published on 10 January 2024
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Reply from Heidi Thomas, Director at Churchfields Home Care Ltd
Thank you so much for lovely feedback, we really do appreciate it.
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The Review Score of 9.7 (9.658) out of 10 for Churchfields Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.658 for Churchfields Home Care Ltd is calculated as follows: ( (139 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 190 Ratings = 4.658
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Churchfields Home Care Ltd is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Director
Joined: 2012
I began my career in care at the age of 19, working with both adults and children. From the very start, I found immense fulfillment in making a difference in people’s lives. This passion led me to an opportunity within the office as an administrator, where I gained invaluable knowledge about the care sector. I then progressed to the role of Care Coordinator, further strengthening my expertise.
My ultimate goal was always to establish my own Care Agency, knowing that providing quality care was my true calling. In 2012, that dream became a reality, and to this day, I remain dedicated to delivering exceptional care services. I am incredibly proud of how the company has grown and the fantastic team of staff who share the same commitment to excellence. We continue to develop and take great pride in maintaining the highest standards of care
Job Title: Financial Director
Joined: 2024
I joined Churchfields Home Care in 2024 as Financial Director, bringing over a decade of experience from the engineering sector. With a strong technical background, I have achieved a NEBOSH General accreditation, an HND and HNC in Mechanical Engineering, as well as a Level 3 NVQ in Construction, Plant, and Machinery Maintenance and a Level 2 Diploma in Vehicle Inspection.
Transitioning from engineering and construction to the care sector is an exciting challenge, and I look forward to growing within the family business. My role allows me to apply my analytical and problem-solving skills while developing new expertise in the care industry. I am committed to ensuring Churchfields operates within legislation and best practices, supporting the company’s continued success and dedication to high-quality care.
Job Title: Care Coordinator/ Operations Director
Joined: 2018
Kloe has over seven years of experience in the care sector, having worked as both a Care Assistant and Care Coordinator. Her dedication and passion for providing high-quality care have led her to her current role as Operations Director and Care Coordinator at Churchfields Home Care, a family-run business where she is proud to play a vital role.
She holds QCF Level 2 & 3 in Health & Social Care, a Level 3 First Aid at Work qualification, and a Manual Handling Passport. Kloe will be working towards her QCF Level 4/5 to further develop her expertise. Committed to maintaining the highest standards, she plays a key role in ensuring Churchfields Home Care delivers exceptional support to service users.
Job Title: Registered Manager
Joined: 2025
Kim has over 25 years of experience in the care sector, having held a variety of roles, including Care Coordinator, Senior Care Worker, Care Assistant, and Assistant Manager. She originally joined Churchfields Home Care in 2017 and, after gaining further experience in the sector, returned in January 2025 to take on the role of Registered Manager.
Kim holds a QCF Level 5 in Leadership for Health & Social Care Services (Adult Management) Advanced Practice, a QCF Level 3 in Health & Social Care, and an HNC in Housing Policy, Law, and Practice. With her wealth of knowledge and passion for high-quality care, Kim is committed to leading the team at Churchfields Home Care in delivering exceptional support to the individuals we support.
Job Title: HR Manager
Joined: 2019
I joined Churchfields Home Care in May 2019 as an Admin Assistant and, through my dedication and passion for the care sector, progressed to the role of HR Manager in 2024. In this position, I am responsible for overseeing recruitment, human resources, policies and procedures, and ensuring compliance with health and safety legislation.
Before joining Churchfields Home Care, I spent over 29 years in human resources and recruitment practices, with previous experience as a Regional Assistant Financial Accountant in the construction industry, where I managed a team of accountants.
I earned a Higher National Diploma in IT and Electrical Applications from the University of Glamorgan in 1996, and I initially started my career in media and production with a London-based organization.
I am extremely proud to be part of an organization that is committed to delivering excellent care while also fostering an environment where our staff can develop and thrive in their careers. In my role as HR Manager, I’m able to draw on my diverse experience to support the team at Churchfields Home Care in delivering the highest standard of care to the individuals we support.
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