Churchfields Home Care Ltd

Unit 20, Palmerston Workshop, Palmerston Road, Barry CF63 2YZ
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9.7 71 Reviews
  • Churchfields Home Care Ltd, Barry
Churchfields Home Care – Trusted Providers of Personalised Domiciliary Care in the Vale of Glamorgan

Churchfields Home Care offers compassionate and tailored domiciliary care services designed to meet the individual needs of each person they support. Available across the Vale of Glamorgan, their services cater to individuals facing a variety of challenges, including older people with mental infirmities, physical disabilities, sensory impairments, learning disabilities, and mental health conditions.

The company’s approach is centred on promoting independence, ensuring that each individual can continue living in the comfort and security of their own home for as long as possible. They take pride in offering person-centred care that is flexible and responsive to the changing needs of the individuals they support, helping them maintain a high quality of life.

Every carer within the team is fully-trained, DBS-checked, and carefully selected based on their experience, professionalism, and commitment to delivering the highest standard of care. The dignity and privacy of the individuals in their care are prioritised, with their needs and preferences always respected.

Churchfields Home Care also understands the importance of family and community, which is why they actively involve the friends and family of the individuals they support in the care process. Their input is invaluable, and the company welcomes open communication to ensure the best possible care experience.

The mission of Churchfields Home Care is to empower individuals to live as independently as possible while offering the support they need to feel safe, respected, and cared for in their own home.

Care Provided by Churchfields Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Churchfields Home Care Ltd
  • Person in charge
  • Heidi Thomas (Proprietor)

Funding & Fees Guide for Churchfields Home Care Ltd

  • Prices
  • Please contact us for a personalised quote


  • Please contact us for a personalised quote


Churchfields Home Care Ltd Reviews (71)

Total of 71, showing 1-20
9.7

Churchfields Home Care Ltd has a Review Score of 9.7 (9.658) out of 10, based on 32 reviews in the last 2 years. Over all time Churchfields Home Care Ltd has 71 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

All carers are very kind and some go the 'extra mile' for example putting my pyjamas on the radiator to warm before I wear them.

Reply from Kim, Manager at Churchfields Home Care Ltd

Thankyou for taking the time to complete this review. Sometimes it really is the little things that mean the most.


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Overall Experience  Overall Experience 5.0 out of 5

Very happy with service. I like when they talk to you while they are working and doing things for you.

Reply from Kim, Manager at Churchfields Home Care Ltd

It is lovely to see that you have such a positive rapport with your carers.


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Overall Experience  Overall Experience 5.0 out of 5

I have been cared for by Churchfields for several months, the care is fantastic - the carers always do so much for me. The carers will sit and chat with me. They will make me a cup of tea before they leave. My food is always lovely Churchfields provide a fantastic service.

Reply from Kim, Manager at Churchfields Home Care Ltd

It is so nice to read your lovely comments. We are very proud of our care staff and the wonderful job they do. We are pleased our service works so well for you.


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Overall Experience  Overall Experience 5.0 out of 5

The care I have from Churchfields is absolutely fabulous the staff is great no problems it makes my day when the carers come I have them 3 times a day they and I always make me laugh.

Reply from Kim, Manager at Churchfields Home Care Ltd

Thankyou for taking the time to complete a review. We know how much you value the carers and are so pleased that their visits brighten your day.


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Overall Experience  Overall Experience 5.0 out of 5

The care team are excellent. They help with chores e.g. recycling, washing and ironing clothes. They make lunch. They also take me shopping when needed. I would recommend them at anytime.

Reply from Kim Mason, Manager at Churchfields Home Care Ltd

Thankyou for taking the time to complete the review card and for the lovely comments. It is really lovely to see that having the carers makes a positive difference to you.


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Overall Experience  Overall Experience 5.0 out of 5

Churchfields have been caring for my mum for the last 8 months. I have no complaints. They have been wonderful with my mum and supportive when I have had any worries. I would recommend them to anyone looking for support for their family.

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Overall Experience  Overall Experience 5.0 out of 5

We have been using Churchfields home care services for my mother for over a year and they have been consistently good throughout. They will go above and beyond your requirements, for example, whilst my mother was the person receiving care but my father became ill they would check on him and make him
a cup of tea or if they noticed any issues would contact me immediately even though the contract was for my mother. On another occasion my father fell out of bed, the girls were there straight away and rang for assistance and stayed until it arrived even though it made them late for their next call. They will always help whenever and wherever they can.
They have an app which you can download onto your phone so you know exactly who is coming when they arrive and when they leave, this has certainly helped me over the past year knowing when a carer has been due or has already visited. They have been great for us and I would certainly recommend them if you are looking for a care provider.

Reply from Kim, Manager at Churchfields Home Care Ltd

Many thanks for the lovely review. It has been an absolute pleasure to have provided support and care to your mum and dad over recent years. I hope Mum is settling well in her new home- she is very much missed by the care staff. Kind regards


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Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have gone above and beyond for Mum. Mum's carers do so much for her and I feel happier knowing she is safe at home with their help.
The team always do their absolute best to help me when I need extra support with Mum and I could not ask for kinder, more caring people to assist
with Mum's care.
Dementia is a challenging illness to deal with, but Mum is treated with kindness, compassion and dignity and I am extremely grateful to everyone at Churchfields Homecare for their help. It's fair to say they've always got a listening ear for me when I need it as well, which is hugely appreciated.

Reply from Kim Mason, Manager at Churchfields Home Care Ltd

Thank you very much for a positive review. Our care team work exceptionally hard to achieve positive outcomes. I know they are all very fond of Mum. Always here to help where we can.


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Overall Experience  Overall Experience 5.0 out of 5

I have found that each carer I have is helpful and efficient. Each carer is a le to wash me and wash my hair. They also vacuum downstairs. They also wash my legs and feet and cream my feet and legs as I have lymphodema. I hope that during this epidemic of norovirus, each carer will wear a mask to avoid
spreading this disease to the elderly.

Reply from Kim, Manager at Churchfields Home Care Ltd

It is lovely to hear how helpful and efficient you find the carers who visit you regularly. All of the care team work in accordance with PPE requirements and following infection control guidance. Kind Regards


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Overall Experience  Overall Experience 5.0 out of 5

Most of the carers were kind and generous with their time and chatted with Mum which meant a lot to her. She referred to the carers affectionately as “her girls”. The app that allows reports on visits and any potential issues was excellent. Communication from management was very good. Any concerns
were immediately passed to us. Cleaning service was disappointing.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thank you for the review its very much appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

Churchfields have given my mother excellent care supporting her really well both in her home and by taking her out and about. I can not compliment the individual carers enough, whilst the management and office-based staff are an absolute credit to the business.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thank you for the review, very much appreciated. I hope all is well.


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Overall Experience  Overall Experience 5.0 out of 5

Churchfields Home Care has provided exceptional support and care for my mother. This has allowed her to live independently at home and has meant that Mum is safe, supported and regularly checked upon as I live 5 hours away from her.
The carers have been kind and have gone out of their way to help Mum.
She has benefited from sensitive conversation and personal care.
This is a highly dedicated service.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thank you for such a lovely review, it's very much appreciated. It's nice to hear it has made a difference.


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Overall Experience  Overall Experience 5.0 out of 5

Churchfields Home Care continue to provide excellent care to our mother. We know Mum is in caring hands and this is borne out by the confidence and ease that Mum shows with the carers. Mum is naturally shy and reserved but she has built up a good rapport with the caring team. Mum is always treated with
respect and dignity. Churchfields have been proactive in gradually adapting Mum's care to suit her changing needs over time. The office always answers all calls with cheerfulness, no matter what time of day or night. Churchfields also work closely with social services to ensure Mum's needs are met.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thank you for the review, I hope Mum is doing well.


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Overall Experience  Overall Experience 5.0 out of 5

Since Churchfields Home Care has been providing care and support to both my parents, their quality of life has improved - and the levels of stress experienced by my brother and me have decreased considerably. My parents' care needs have been changing as their health and mobility decline and Churchfield
has been able to respond quickly and appropriately to our requests for additional help.
Recently, both my brother and I were out of the country taking a well-earned break: this would not have been possible without the confidence that Churchfields were looking after things at home.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thank you for the review, I am delighted you are happy with the service we provide.


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Overall Experience  Overall Experience 5.0 out of 5

We have had several carers visit recently. They have all been very friendly and caring and have done their best for my husband. They have all arrived on time (or even a few minutes early) and have done a very good job. My husband is very happy with the caring situation and I am very grateful for all
their help.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thank you for the review, I am happy you were able to enjoy your break.


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Overall Experience  Overall Experience 4.0 out of 5

Churchfields was able to supply extra staff at short notice when my mother came down with Shingles recently and needed more frequent care. Overall a very good service. The family are very satisfied with the service.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thank you so much for the review, very much appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's and is cared for by this company. The staff and management provide an excellent service. The carers are polite, efficient and are considerate of her opinions and preferences whilst respecting her privacy at all times.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thank you very kindly for the review, really do appreciate it.


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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been using Churchfields Home Care for over 12 months and we have been very happy with the care and staff. Nothing is too much trouble for the ladies who visit and they always ask if there is anything else that might be required for them to do before leaving.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thank you for the review, its very much appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

I have been using Churchfields Home Care Ltd for about two months and I am very satisfied with the care I have received. All members of the team are very helpful and are always polite overall. I am very satisfied with the service provided.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thank you for the review it is very much appreciated


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Overall Experience  Overall Experience 5.0 out of 5

Churchfields looked after my dad for several years and were absolutely amazing. Now my mum needs care we automatically called Churchfields as they were so good with my dad we wouldn’t consider any other care company. The staff in the office when you ring are so friendly and helpful and once they had
been out on a home visit to assess Mum's needs we had carers in place within two days. All the carers that come out are so lovely and we are so pleased with everything. I cannot praise Churchfields highly enough, they are fantastic.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thank you so much for lovely feedback, we really do appreciate it.


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Current Review Score: 9.7 (9.658)

Overview of Review Score

The Review Score of 9.7 (9.658) out of 10 for Churchfields Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.658 for Churchfields Home Care Ltd is calculated as follows: ( (139 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 190 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Churchfields Home Care Ltd is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

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Meet the Team (5)

Heidi

Heidi Thomas

Job Title: Director

Joined: 2012

I began my career in care at the age of 19, working with both adults and children. From the very start, I found immense fulfillment in making a difference in people’s lives. This passion led me to an opportunity within the office as an administrator, where I gained invaluable knowledge about the care sector. I then progressed to the role of Care Coordinator, further strengthening my expertise.


My ultimate goal was always to establish my own Care Agency, knowing that providing quality care was my true calling. In 2012, that dream became a reality, and to this day, I remain dedicated to delivering exceptional care services. I am incredibly proud of how the company has grown and the fantastic team of staff who share the same commitment to excellence. We continue to develop and take great pride in maintaining the highest standards of care


Bradley

Bradley Christoforato

Job Title: Financial Director

Joined: 2024

I joined Churchfields Home Care in 2024 as Financial Director, bringing over a decade of experience from the engineering sector. With a strong technical background, I have achieved a NEBOSH General accreditation, an HND and HNC in Mechanical Engineering, as well as a Level 3 NVQ in Construction, Plant, and Machinery Maintenance and a Level 2 Diploma in Vehicle Inspection.


Transitioning from engineering and construction to the care sector is an exciting challenge, and I look forward to growing within the family business. My role allows me to apply my analytical and problem-solving skills while developing new expertise in the care industry. I am committed to ensuring Churchfields operates within legislation and best practices, supporting the company’s continued success and dedication to high-quality care.


Kloe

Kloe Christoforato

Job Title: Care Coordinator/ Operations Director

Joined: 2018

Kloe has over seven years of experience in the care sector, having worked as both a Care Assistant and Care Coordinator. Her dedication and passion for providing high-quality care have led her to her current role as Operations Director and Care Coordinator at Churchfields Home Care, a family-run business where she is proud to play a vital role.


She holds QCF Level 2 & 3 in Health & Social Care, a Level 3 First Aid at Work qualification, and a Manual Handling Passport. Kloe will be working towards her QCF Level 4/5 to further develop her expertise. Committed to maintaining the highest standards, she plays a key role in ensuring Churchfields Home Care delivers exceptional support to service users.


Kim

Kim Mason

Job Title: Registered Manager

Joined: 2025

Kim has over 25 years of experience in the care sector, having held a variety of roles, including Care Coordinator, Senior Care Worker, Care Assistant, and Assistant Manager. She originally joined Churchfields Home Care in 2017 and, after gaining further experience in the sector, returned in January 2025 to take on the role of Registered Manager.


Kim holds a QCF Level 5 in Leadership for Health & Social Care Services (Adult Management) Advanced Practice, a QCF Level 3 in Health & Social Care, and an HNC in Housing Policy, Law, and Practice. With her wealth of knowledge and passion for high-quality care, Kim is committed to leading the team at Churchfields Home Care in delivering exceptional support to the individuals we support.


Donna

Donna Pritchard-Martin

Job Title: HR Manager

Joined: 2019

I joined Churchfields Home Care in May 2019 as an Admin Assistant and, through my dedication and passion for the care sector, progressed to the role of HR Manager in 2024. In this position, I am responsible for overseeing recruitment, human resources, policies and procedures, and ensuring compliance with health and safety legislation.


Before joining Churchfields Home Care, I spent over 29 years in human resources and recruitment practices, with previous experience as a Regional Assistant Financial Accountant in the construction industry, where I managed a team of accountants.


I earned a Higher National Diploma in IT and Electrical Applications from the University of Glamorgan in 1996, and I initially started my career in media and production with a London-based organization.


I am extremely proud to be part of an organization that is committed to delivering excellent care while also fostering an environment where our staff can develop and thrive in their careers. In my role as HR Manager, I’m able to draw on my diverse experience to support the team at Churchfields Home Care in delivering the highest standard of care to the individuals we support.


Frequently Asked Questions about Churchfields Home Care Ltd

What Type of Services does Churchfields Home Care Ltd offer?

Churchfields Home Care Ltd offers Home Care.

How many Carers does Churchfields Home Care Ltd employ?

Churchfields Home Care Ltd employs 44 carers.