Churchfields Home Care Ltd

Unit 20, Palmerston Workshop, Palmerston Road, Barry CF63 2YZ
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9.7 71 Reviews
  • Churchfields Home Care Ltd, Barry
Churchfields Home Care – Trusted Providers of Personalised Domiciliary Care in the Vale of Glamorgan

Churchfields Home Care offers compassionate and tailored domiciliary care services designed to meet the individual needs of each person they support. Available across the Vale of Glamorgan, their services cater to individuals facing a variety of challenges, including older people with mental infirmities, physical disabilities, sensory impairments, learning disabilities, and mental health conditions.

The company’s approach is centred on promoting independence, ensuring that each individual can continue living in the comfort and security of their own home for as long as possible. They take pride in offering person-centred care that is flexible and responsive to the changing needs of the individuals they support, helping them maintain a high quality of life.

Every carer within the team is fully-trained, DBS-checked, and carefully selected based on their experience, professionalism, and commitment to delivering the highest standard of care. The dignity and privacy of the individuals in their care are prioritised, with their needs and preferences always respected.

Churchfields Home Care also understands the importance of family and community, which is why they actively involve the friends and family of the individuals they support in the care process. Their input is invaluable, and the company welcomes open communication to ensure the best possible care experience.

The mission of Churchfields Home Care is to empower individuals to live as independently as possible while offering the support they need to feel safe, respected, and cared for in their own home.

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Care Provided by Churchfields Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Churchfields Home Care Ltd
  • Person in charge
  • Heidi Thomas (Proprietor)

Funding & Fees Guide for Churchfields Home Care Ltd

  • Prices

  • Please contact us for a personalised quote

  • Please contact us for a personalised quote

Churchfields Home Care Ltd Reviews (71)

Total of 71, showing 21-40
9.7

Churchfields Home Care Ltd has a Review Score of 9.7 (9.658) out of 10, based on 32 reviews in the last 2 years. Over all time Churchfields Home Care Ltd has 71 reviews.

Overall Experience

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Review from Donna S (Daughter of Client) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is so pleased with his care provider. The care workers are always respectful and kind. Without the support he receives Dad would not be able to live alone in his own home. So we are very grateful and fortunate to have a provider that genuinely care for his well-being.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thank you for the feedback, it's very much appreciated.


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Review from Eunice B (Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied to be a client of Churchfields.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thank you for the feedback, I am happy to hear you are very satisfied with the service we provide.


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Review from S A (Daughter of Client) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The company have been amazing with support during Mum's recent hospital stay, picking up the package with little delay. Having the care package is vital to Mum being able to stay at home.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing. Thank you so much.


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Review from Mervyn T (Client) assisted by family/friend published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers that come to see me are very helpful and very courteous.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

We really appreciate you taking the time to leave us a review.


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Review from S E (Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Experience with sloppy work. Dishes not dried fully. The cutlery was not dried properly. Always seem in a rush. Not listening properly and taking direction. Moaning and complaining about the weather and their own personal problems. When it's about 2, or 3 people every day, and you're not feeling well
yourself it gets very hard to deal with. Some do not use their own initiative. I have to try and remember everything that needs doing, otherwise, it would not get done. When you are constantly in pain it is hard to remember what needs doing. Some don't just offer to help, I have to ask, which some seem not to like. For most, it's just a job and not a vocation.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

I am so sorry you feel this way and you have had a negative experience. We don't have any formal complaints made by you regarding the review comments, Thank you for taking the time to speak with me.


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Review from Menai R (Client) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Churchfields since March 2023 after a period of hospitalisation. I have met many members of the support team and all treat the individual with care, respect and an awareness of the client's needs. They respond to tasks in a sensibly practical way and, over a period of time, the carer/client
relationship becomes one of mutual respect, where human concern is the dominant feature. I have valued their friendliness, professionalism, care and support.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thank you so much for the lovely review, we are very proud of all our staff here at Churchfields.


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Review from E M (Client) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been a pleasure to welcome the care workers to my home. They've all been very helpful, some helping with the washing machine or doing the ironing. Sometimes, they take me shopping. I'd recommend them to anyone. Yours sincerely. (Age ninety years old).

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thanks for such lovely feedback. We are very proud of our staff and are pleased to hear that we have made a positive impact on your life.


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Review from D G (Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy and satisfied with the quick and efficient way the lovely girls do my cleaning for the week. They are quick, careful and cheerful. I can then relax, potter around doing things I can still do, or go for a walk and not worry about having a dirty house.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thanks for such lovely feedback. We are very proud of our staff and are pleased to hear that we have made a positive impact on your life.


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Review from R R (Daughter of Client) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been having twice weekly shower assistance since April 18th and this has been going well, if she has a more mature lady call. She isn’t happy if 'a young girl' comes. On Tuesday 22nd August and Tuesday 29th August, she had a social visit after her personal care visit and this was a total
success. She loves to be taken out in the car and perhaps visit the shops. On Saturday 2nd September she got confused and was expecting to be taken out again, so was dressed ready and didn’t require a shower. There are a couple of ladies that she has particularly bonded to. She says one carer does exactly what she’s asked to do. I am very pleased with the care package at the moment and the only thing I would ask, if at all possible, is if a social visit could be twice weekly instead of once, as Mum gets very excited at the idea of being taken out.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thanks for such lovely feedback. We are very proud of our staff and are pleased to hear that we have made a positive impact on your family lives. I hope our telephone call was very helpful


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Review from Darren C (Son of Client) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent service. All the staff are very friendly, they always turn up on time, they are very polite when entering the house and also when leaving, they always ask if they can do other things to help assist.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Many thanks for the review, it's very much appreciated. Reviews are very important to us.


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Review from Donna W (Daughter of Client) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff go above and beyond for my mum, bringing small shopping with them. They show real empathy to my mum's situation and will always let me know if they have any concerns for her well-being.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Many thanks for the review, it's very much appreciated.


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Review from Karen P (Daughter of Client) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been using Churchfields Home Care for just over one year. Both Mum and I are happy with the care she receives. The carers that have attended the house are absolutely amazing with her care needs (dementia). In my opinion, they are very friendly and professional. The girls in the office always
do their best to swap calls when needed. Overall, very happy with the service - thank you.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Many thanks for the review, it's very much appreciated.


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Review from B F (Client) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service - carers - care!
Couldn't manage with you.
Many thanks.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thank you for the review, it is very much appreciated.


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Review from A C (Client) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am most satisfied with the service provided. Thank you all very much.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thank you so much for the review, it's very much appreciated.


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Review from Dorothy T (Client) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers do marvellous work.
Lovely people, deserve their title of carers.
Excellent. Well done to all of you.
Thank you.

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Review from R J (Client) assisted by family/friend published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Churchfields Home Care staff have been excellent. They are very helpful and cheerful. They have always been willing to provide whatever care is needed, from cleaning to helping to fit hearing aids. Their help has been much appreciated, especially as both of us have been quite unwell over the last
couple of months.

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Review from S K (Daughter of Client) published on 15 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been with Churchfields Home Care for over a year. They are very approachable, understanding and knowledgeable with all his needs being the upmost importance to the family. All the carers are amazing and always make my dad smile.

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Review from Stephanie D (Daughter of Client) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and myself are very happy with her care, the girls are so lovely to my mum. We believe she is treated with great dignity and care. We as a family are very grateful for her continued care. Mum has grown very fond of her carers and trusts them all, without doubt they always have her best interest
at heart. Thank you.

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Review from Enid D (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Churchfieild's carers enough. They are more like friends than workers. Nothing is too much trouble.

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Review from D H (Client) assisted by family/friend published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since receiving the service I have been very satisfied. All the carers have been polite and caring.

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Current Review Score: 9.7 (9.658)

Overview of Review Score

The Review Score of 9.7 (9.658) out of 10 for Churchfields Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.658 for Churchfields Home Care Ltd is calculated as follows: ( (139 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 190 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Churchfields Home Care Ltd is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

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Meet the Team (5)

Heidi

Heidi Thomas

Job Title: Director

Joined: 2012

I began my career in care at the age of 19, working with both adults and children. From the very start, I found immense fulfillment in making a difference in people’s lives. This passion led me to an opportunity within the office as an administrator, where I gained invaluable knowledge about the care sector. I then progressed to the role of Care Coordinator, further strengthening my expertise.


My ultimate goal was always to establish my own Care Agency, knowing that providing quality care was my true calling. In 2012, that dream became a reality, and to this day, I remain dedicated to delivering exceptional care services. I am incredibly proud of how the company has grown and the fantastic team of staff who share the same commitment to excellence. We continue to develop and take great pride in maintaining the highest standards of care


Bradley

Bradley Christoforato

Job Title: Financial Director

Joined: 2024

I joined Churchfields Home Care in 2024 as Financial Director, bringing over a decade of experience from the engineering sector. With a strong technical background, I have achieved a NEBOSH General accreditation, an HND and HNC in Mechanical Engineering, as well as a Level 3 NVQ in Construction, Plant, and Machinery Maintenance and a Level 2 Diploma in Vehicle Inspection.


Transitioning from engineering and construction to the care sector is an exciting challenge, and I look forward to growing within the family business. My role allows me to apply my analytical and problem-solving skills while developing new expertise in the care industry. I am committed to ensuring Churchfields operates within legislation and best practices, supporting the company’s continued success and dedication to high-quality care.


Kloe

Kloe Christoforato

Job Title: Care Coordinator/ Operations Director

Joined: 2018

Kloe has over seven years of experience in the care sector, having worked as both a Care Assistant and Care Coordinator. Her dedication and passion for providing high-quality care have led her to her current role as Operations Director and Care Coordinator at Churchfields Home Care, a family-run business where she is proud to play a vital role.


She holds QCF Level 2 & 3 in Health & Social Care, a Level 3 First Aid at Work qualification, and a Manual Handling Passport. Kloe will be working towards her QCF Level 4/5 to further develop her expertise. Committed to maintaining the highest standards, she plays a key role in ensuring Churchfields Home Care delivers exceptional support to service users.


Kim

Kim Mason

Job Title: Registered Manager

Joined: 2025

Kim has over 25 years of experience in the care sector, having held a variety of roles, including Care Coordinator, Senior Care Worker, Care Assistant, and Assistant Manager. She originally joined Churchfields Home Care in 2017 and, after gaining further experience in the sector, returned in January 2025 to take on the role of Registered Manager.


Kim holds a QCF Level 5 in Leadership for Health & Social Care Services (Adult Management) Advanced Practice, a QCF Level 3 in Health & Social Care, and an HNC in Housing Policy, Law, and Practice. With her wealth of knowledge and passion for high-quality care, Kim is committed to leading the team at Churchfields Home Care in delivering exceptional support to the individuals we support.


Donna

Donna Pritchard-Martin

Job Title: HR Manager

Joined: 2019

I joined Churchfields Home Care in May 2019 as an Admin Assistant and, through my dedication and passion for the care sector, progressed to the role of HR Manager in 2024. In this position, I am responsible for overseeing recruitment, human resources, policies and procedures, and ensuring compliance with health and safety legislation.


Before joining Churchfields Home Care, I spent over 29 years in human resources and recruitment practices, with previous experience as a Regional Assistant Financial Accountant in the construction industry, where I managed a team of accountants.


I earned a Higher National Diploma in IT and Electrical Applications from the University of Glamorgan in 1996, and I initially started my career in media and production with a London-based organization.


I am extremely proud to be part of an organization that is committed to delivering excellent care while also fostering an environment where our staff can develop and thrive in their careers. In my role as HR Manager, I’m able to draw on my diverse experience to support the team at Churchfields Home Care in delivering the highest standard of care to the individuals we support.


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