Churchfields Home Care Ltd

Unit 20, Palmerston Workshop, Palmerston Road, Barry CF63 2YZ
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9.7 71 Reviews
  • Churchfields Home Care Ltd, Barry
Churchfields Home Care – Trusted Providers of Personalised Domiciliary Care in the Vale of Glamorgan

Churchfields Home Care offers compassionate and tailored domiciliary care services designed to meet the individual needs of each person they support. Available across the Vale of Glamorgan, their services cater to individuals facing a variety of challenges, including older people with mental infirmities, physical disabilities, sensory impairments, learning disabilities, and mental health conditions.

The company’s approach is centred on promoting independence, ensuring that each individual can continue living in the comfort and security of their own home for as long as possible. They take pride in offering person-centred care that is flexible and responsive to the changing needs of the individuals they support, helping them maintain a high quality of life.

Every carer within the team is fully-trained, DBS-checked, and carefully selected based on their experience, professionalism, and commitment to delivering the highest standard of care. The dignity and privacy of the individuals in their care are prioritised, with their needs and preferences always respected.

Churchfields Home Care also understands the importance of family and community, which is why they actively involve the friends and family of the individuals they support in the care process. Their input is invaluable, and the company welcomes open communication to ensure the best possible care experience.

The mission of Churchfields Home Care is to empower individuals to live as independently as possible while offering the support they need to feel safe, respected, and cared for in their own home.

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Care Provided by Churchfields Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Churchfields Home Care Ltd
  • Person in charge
  • Heidi Thomas (Proprietor)

Funding & Fees Guide for Churchfields Home Care Ltd

  • Prices

  • Please contact us for a personalised quote

  • Please contact us for a personalised quote

Churchfields Home Care Ltd Reviews (71)

Total of 71, showing 41-60
9.7

Churchfields Home Care Ltd has a Review Score of 9.7 (9.658) out of 10, based on 32 reviews in the last 2 years. Over all time Churchfields Home Care Ltd has 71 reviews.

Overall Experience

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Date Published

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Review from L B (Daughter of Client) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff on the whole very patient and caring in sometimes challenging times would like to see more encouragement at certain calls. Management very helpful in changing circumstances. Overall very pleased.

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Review from Anne B (Wife of Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Churchfields Home Care looked after my husband from his discharge from hospital in March 2016 until his death in December 2020. The care and support given by Churchfields enabled him to stay at home despite increasing and challenging medical problems, and I shall also always be grateful for the emotional
support the carers gave to me.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thank you for the review, we wish you well and to remain safe during these challenging times.


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Review from Sarah P (Daughter of Client) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the carers that are looking after my mum. You are all amazing people and I really don't know what I would have done without you all over the last few months. It has been difficult especially with lockdown and not one call has been missed. You all put yourselves at risk each
day in respect of the COVID-19 outbreak, but every day you come in happy and smiling and brighten my mum's day (and mine). The management work really hard and are on call 24/7, they are always really helpful and nothing is too much trouble. I thank you all from the bottom of my heart. I am so lucky to have the support and the reassurance that my mum is being well cared for. If anyone is looking for support for a loved one, believe me I know this is a difficult decision and a huge responsibility to find the right agency. I hope you will believe me when I say you will find no other agency that will be more caring and that your loved one will be in good hands and properly cared for.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thank you for the fantastic review - take care and keep safe


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Review from P E (Client) assisted by family/friend published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service Churchfields do. I am confident with all the staff that call on me. All staff are very friendly and helpful to me and help with what is needed without any fuss and are very professional. I can live at home with these lovely people calling and can give peace of mind to my
family.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thank you for the review, I am pleased that you are happy with the service we provide.


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Review from Robert P (Client) assisted by family/friend published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every one of the carers visiting me have been very friendly, patient and caring with me - nothing is too much trouble for any of them, however limited time they have and I am always greeted with a cheery smile and hello from them all. This also applies to the people in the office, if we have to phone
for any reason they are very friendly and polite.

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Review from Jean R (Client) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I am very pleased with the competence of the carers. They are well trained and caring. I am much fitter than when they started in August 2019, and I appreciate their help. They always do what I ask. As I am partially sighted it is essential that they check that they have switched off all
the cooking appliances and also to know what goes into the recycling bin.

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Review from R W (Client) assisted by family/friend published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the carers very supportive and caring.
Perhaps the only thing we find is that the carers don't always come at the right time.
We realise they may be held up at another client or stuck in traffic.

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Review from S T (Wife of Client) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and support received for my husband has been excellent. The daily carers are fantastic and the support from the management in supporting the need for adaptations in the home has been amazing. Churchfields has changed our lives. Thank you.

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Review from D M (Client) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I appreciate it is impossible for the schedule to be 100% adhered to and also to have some consistency in times and carers scheduled eg in 15 days, 4 different times and carers for morning calls. That's before any unscheduled changes.
Also, when a carer has been asked to be removed from my schedule
they appeared again and again. At a time when not aware of a change or time to complain.

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Review from M T (Son of Client) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A morning visit is most important for Mum. She needs food even if she says no. Same with showering.
Thanks.

Reply from Heidi Thomas at Churchfields Home Care Ltd

Thank you for taking the time to fill in a review card. You're feedback and recommendations are noted and taken on board but can we remind you that the care staff can only encourage Mum with regards to food. We have spoken to the girls and suggested that if Mum is saying she doesn't wish to eat at the call they will prepare something that can be left for later.


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Review from D G (Husband of Client) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is very happy with the carers who come to shower him.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thank you so much for taking the time to complete the review card.


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Review from A T (Husband of Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent homecare by all staff attending.

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Review from Susan W (Wife of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our first experience of using home care so we were both a bit concerned at the start. The review assessment prior to care was handled with respect and compassion. Caring has since gone very well. My husband enjoys the company of his carers and I am able to leave him with confidence that his
needs will be well met. Our home is treated with the utmost respect and carers are always keen to do housework tasks for me.

Reply from Heidi Thomas, Director at Churchfields Home Care Ltd

Thank you for the feedback, it is very much appreciated.


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Review from Audrey P (Client) published on 2 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the carers are polite, pleasant and helpful. It's a pleasure to have them in our home. The greatest inconvenience is when the carers don't come at the time indicated on the rota. They always tell us their reason i.e. delays with clients or staff absence through sickness.

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Review from Diana M (Client) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole very good, however, occasionally will give extra calls to the carer due to call on me thus delaying my call, not very pleasant. As most of my calls are required primarily for toilet needs as well as meals, on these occasions there is not warning of a possible delay.

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Review from Allison M (Daughter of Client) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and caring. They do their best to assist and help to care for my mother. But she is a proud woman and will not let them do much to help her (very stubborn). Some carers handle her better than others, overall I am quite happy with the care she is getting from Churchfields Home
Care Ltd.

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Review from Gwyneth D (Client) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Basically, the service is excellent. The only problem is with staff reporting sick at weekends and school holidays, when the timing of arrival goes haywire.

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Review from Caroline F (Daughter of Client) published on 29 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for acting so professionally today in very difficult circumstances. You served my mother very well for which we are very grateful.

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Review from Zena C (Client) assisted by family/friend published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Churchfields have recently taken over my care from another company - the difference is amazing. Great carers as before but the management is so good - great communication. They send me a rota, answer the phone when the office is called. Especially allowing my son online access to the care management
programme to see who is coming every day in 'real time'. Many thanks Churchfields.

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Review from Wendy A (Friend of Client) published on 16 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has found your carers very good, always arrive with a smile and are caring and helpful, he would be lost without them.

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Current Review Score: 9.7 (9.658)

Overview of Review Score

The Review Score of 9.7 (9.658) out of 10 for Churchfields Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.658 for Churchfields Home Care Ltd is calculated as follows: ( (139 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 190 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Churchfields Home Care Ltd is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

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Meet the Team (5)

Heidi

Heidi Thomas

Job Title: Director

Joined: 2012

I began my career in care at the age of 19, working with both adults and children. From the very start, I found immense fulfillment in making a difference in people’s lives. This passion led me to an opportunity within the office as an administrator, where I gained invaluable knowledge about the care sector. I then progressed to the role of Care Coordinator, further strengthening my expertise.


My ultimate goal was always to establish my own Care Agency, knowing that providing quality care was my true calling. In 2012, that dream became a reality, and to this day, I remain dedicated to delivering exceptional care services. I am incredibly proud of how the company has grown and the fantastic team of staff who share the same commitment to excellence. We continue to develop and take great pride in maintaining the highest standards of care


Bradley

Bradley Christoforato

Job Title: Financial Director

Joined: 2024

I joined Churchfields Home Care in 2024 as Financial Director, bringing over a decade of experience from the engineering sector. With a strong technical background, I have achieved a NEBOSH General accreditation, an HND and HNC in Mechanical Engineering, as well as a Level 3 NVQ in Construction, Plant, and Machinery Maintenance and a Level 2 Diploma in Vehicle Inspection.


Transitioning from engineering and construction to the care sector is an exciting challenge, and I look forward to growing within the family business. My role allows me to apply my analytical and problem-solving skills while developing new expertise in the care industry. I am committed to ensuring Churchfields operates within legislation and best practices, supporting the company’s continued success and dedication to high-quality care.


Kloe

Kloe Christoforato

Job Title: Care Coordinator/ Operations Director

Joined: 2018

Kloe has over seven years of experience in the care sector, having worked as both a Care Assistant and Care Coordinator. Her dedication and passion for providing high-quality care have led her to her current role as Operations Director and Care Coordinator at Churchfields Home Care, a family-run business where she is proud to play a vital role.


She holds QCF Level 2 & 3 in Health & Social Care, a Level 3 First Aid at Work qualification, and a Manual Handling Passport. Kloe will be working towards her QCF Level 4/5 to further develop her expertise. Committed to maintaining the highest standards, she plays a key role in ensuring Churchfields Home Care delivers exceptional support to service users.


Kim

Kim Mason

Job Title: Registered Manager

Joined: 2025

Kim has over 25 years of experience in the care sector, having held a variety of roles, including Care Coordinator, Senior Care Worker, Care Assistant, and Assistant Manager. She originally joined Churchfields Home Care in 2017 and, after gaining further experience in the sector, returned in January 2025 to take on the role of Registered Manager.


Kim holds a QCF Level 5 in Leadership for Health & Social Care Services (Adult Management) Advanced Practice, a QCF Level 3 in Health & Social Care, and an HNC in Housing Policy, Law, and Practice. With her wealth of knowledge and passion for high-quality care, Kim is committed to leading the team at Churchfields Home Care in delivering exceptional support to the individuals we support.


Donna

Donna Pritchard-Martin

Job Title: HR Manager

Joined: 2019

I joined Churchfields Home Care in May 2019 as an Admin Assistant and, through my dedication and passion for the care sector, progressed to the role of HR Manager in 2024. In this position, I am responsible for overseeing recruitment, human resources, policies and procedures, and ensuring compliance with health and safety legislation.


Before joining Churchfields Home Care, I spent over 29 years in human resources and recruitment practices, with previous experience as a Regional Assistant Financial Accountant in the construction industry, where I managed a team of accountants.


I earned a Higher National Diploma in IT and Electrical Applications from the University of Glamorgan in 1996, and I initially started my career in media and production with a London-based organization.


I am extremely proud to be part of an organization that is committed to delivering excellent care while also fostering an environment where our staff can develop and thrive in their careers. In my role as HR Manager, I’m able to draw on my diverse experience to support the team at Churchfields Home Care in delivering the highest standard of care to the individuals we support.


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