Churchfields Home Care Ltd

Unit 20, Palmerston Workshop, Palmerston Road, Barry CF63 2YZ
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9.7 71 Reviews
  • Churchfields Home Care Ltd, Barry
Churchfields Home Care – Trusted Providers of Personalised Domiciliary Care in the Vale of Glamorgan

Churchfields Home Care offers compassionate and tailored domiciliary care services designed to meet the individual needs of each person they support. Available across the Vale of Glamorgan, their services cater to individuals facing a variety of challenges, including older people with mental infirmities, physical disabilities, sensory impairments, learning disabilities, and mental health conditions.

The company’s approach is centred on promoting independence, ensuring that each individual can continue living in the comfort and security of their own home for as long as possible. They take pride in offering person-centred care that is flexible and responsive to the changing needs of the individuals they support, helping them maintain a high quality of life.

Every carer within the team is fully-trained, DBS-checked, and carefully selected based on their experience, professionalism, and commitment to delivering the highest standard of care. The dignity and privacy of the individuals in their care are prioritised, with their needs and preferences always respected.

Churchfields Home Care also understands the importance of family and community, which is why they actively involve the friends and family of the individuals they support in the care process. Their input is invaluable, and the company welcomes open communication to ensure the best possible care experience.

The mission of Churchfields Home Care is to empower individuals to live as independently as possible while offering the support they need to feel safe, respected, and cared for in their own home.

Care Provided by Churchfields Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Churchfields Home Care Ltd
  • Person in charge
  • Heidi Thomas (Proprietor)

Funding & Fees Guide for Churchfields Home Care Ltd

  • Prices
  • Please contact us for a personalised quote


  • Please contact us for a personalised quote


Churchfields Home Care Ltd Reviews (71)

Total of 71, showing 61-71
9.7

Churchfields Home Care Ltd has a Review Score of 9.7 (9.658) out of 10, based on 32 reviews in the last 2 years. Over all time Churchfields Home Care Ltd has 71 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

Kind, thoughtful, professional approach. Did what was necessary without prompting. Lovely people.

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Overall Experience  Overall Experience 4.0 out of 5

I would recommend Churchfields in all aspects of home care.

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Overall Experience  Overall Experience 5.0 out of 5

The management of the company was not only professional and efficient but also very supportive to the family.
I found the staff extremely caring, compassionate and professional.
Thet seemed to enjoy their work and always cared for Dad with respect and good humour.
I would thoroughly recommend them.

Reply from Heidi, Registered Manager at Churchfields Home Care Ltd

Many thanks for the review, we wish dad well.


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Overall Experience  Overall Experience 5.0 out of 5

I really think the girls that come to me are wonderful. They look after me very well.

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Overall Experience  Overall Experience 5.0 out of 5

The care is excellent, the usual carers are helpful, punctual and pleasant. When replacement carers come, they are also very obliging, and deal well with my husband's requirements.

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Overall Experience  Overall Experience 4.0 out of 5

We have always been pleased with the help and attitude of all the carers. The organisation is managed well and would, and have, recommended them to friends and colleagues.

Reply from Heidi Christoforato, Registered Manager at Churchfields Home Care Ltd

Many thanks for the good feedback.


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Overall Experience  Overall Experience 4.0 out of 5

Life's turned into a nightmare, glad of all the help I can get. The girls are very good as my wife is unable to care for herself in any way. Thank you.

Reply from Heidi Christoforato, Registered Manager at Churchfields Home Care Ltd

Many thanks for the good feedback.


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Overall Experience  Overall Experience 4.0 out of 5

Excellent all round support is provided by Churchfields for my mother. Highly recommended.

Reply from Heidi Christoforato, Registered Manager at Churchfields Home Care Ltd

Many thanks for the good feedback.


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Overall Experience  Overall Experience 5.0 out of 5

I am 92 and a half years old and live alone, so after a nasty fall 2 years ago, my daughter (who doesn't live in Barry) decided I needed a little bit of extra care. Her mother-in-law who also live sin Barry for the services of Churchfields and that is how I came to be on their books.
On a Monday morning
a charming person comes to take me shopping for anything else I want to do, and I welcome the company and help. We both enjoy a good laugh so the week starts off well. I am happy to recommend anyone to Churchfields Home Care.

Reply from Heidi Christoforato, Registered Manager at Churchfields Home Care Ltd

Many thanks for the good feedback.


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Overall Experience  Overall Experience 5.0 out of 5

The carers are very polite, caring and take an interest in me. They are always very helpful, as i say underneath, i would recommend them.

Reply from Heidi Christoforato, Registered Manager at Churchfields Home Care Ltd

Many thanks for the good feedback.


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Overall Experience  Overall Experience 4.0 out of 5

I have found Churchfields very efficient and kind with regards to my aunt who at times can be difficult (as she has dementia) and she gets confused. Will ring me and keep me fully informed of any problems. Will react to any situation professionally and quickly.

Reply from Heidi Christoforato, Registered Manager at Churchfields Home Care Ltd

Many thanks for the good feedback.


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Current Review Score: 9.7 (9.658)

Overview of Review Score

The Review Score of 9.7 (9.658) out of 10 for Churchfields Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.658 for Churchfields Home Care Ltd is calculated as follows: ( (139 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 190 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Churchfields Home Care Ltd is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

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Meet the Team (5)

Heidi

Heidi Thomas

Job Title: Director

Joined: 2012

I began my career in care at the age of 19, working with both adults and children. From the very start, I found immense fulfillment in making a difference in people’s lives. This passion led me to an opportunity within the office as an administrator, where I gained invaluable knowledge about the care sector. I then progressed to the role of Care Coordinator, further strengthening my expertise.


My ultimate goal was always to establish my own Care Agency, knowing that providing quality care was my true calling. In 2012, that dream became a reality, and to this day, I remain dedicated to delivering exceptional care services. I am incredibly proud of how the company has grown and the fantastic team of staff who share the same commitment to excellence. We continue to develop and take great pride in maintaining the highest standards of care


Bradley

Bradley Christoforato

Job Title: Financial Director

Joined: 2024

I joined Churchfields Home Care in 2024 as Financial Director, bringing over a decade of experience from the engineering sector. With a strong technical background, I have achieved a NEBOSH General accreditation, an HND and HNC in Mechanical Engineering, as well as a Level 3 NVQ in Construction, Plant, and Machinery Maintenance and a Level 2 Diploma in Vehicle Inspection.


Transitioning from engineering and construction to the care sector is an exciting challenge, and I look forward to growing within the family business. My role allows me to apply my analytical and problem-solving skills while developing new expertise in the care industry. I am committed to ensuring Churchfields operates within legislation and best practices, supporting the company’s continued success and dedication to high-quality care.


Kloe

Kloe Christoforato

Job Title: Care Coordinator/ Operations Director

Joined: 2018

Kloe has over seven years of experience in the care sector, having worked as both a Care Assistant and Care Coordinator. Her dedication and passion for providing high-quality care have led her to her current role as Operations Director and Care Coordinator at Churchfields Home Care, a family-run business where she is proud to play a vital role.


She holds QCF Level 2 & 3 in Health & Social Care, a Level 3 First Aid at Work qualification, and a Manual Handling Passport. Kloe will be working towards her QCF Level 4/5 to further develop her expertise. Committed to maintaining the highest standards, she plays a key role in ensuring Churchfields Home Care delivers exceptional support to service users.


Kim

Kim Mason

Job Title: Registered Manager

Joined: 2025

Kim has over 25 years of experience in the care sector, having held a variety of roles, including Care Coordinator, Senior Care Worker, Care Assistant, and Assistant Manager. She originally joined Churchfields Home Care in 2017 and, after gaining further experience in the sector, returned in January 2025 to take on the role of Registered Manager.


Kim holds a QCF Level 5 in Leadership for Health & Social Care Services (Adult Management) Advanced Practice, a QCF Level 3 in Health & Social Care, and an HNC in Housing Policy, Law, and Practice. With her wealth of knowledge and passion for high-quality care, Kim is committed to leading the team at Churchfields Home Care in delivering exceptional support to the individuals we support.


Donna

Donna Pritchard-Martin

Job Title: HR Manager

Joined: 2019

I joined Churchfields Home Care in May 2019 as an Admin Assistant and, through my dedication and passion for the care sector, progressed to the role of HR Manager in 2024. In this position, I am responsible for overseeing recruitment, human resources, policies and procedures, and ensuring compliance with health and safety legislation.


Before joining Churchfields Home Care, I spent over 29 years in human resources and recruitment practices, with previous experience as a Regional Assistant Financial Accountant in the construction industry, where I managed a team of accountants.


I earned a Higher National Diploma in IT and Electrical Applications from the University of Glamorgan in 1996, and I initially started my career in media and production with a London-based organization.


I am extremely proud to be part of an organization that is committed to delivering excellent care while also fostering an environment where our staff can develop and thrive in their careers. In my role as HR Manager, I’m able to draw on my diverse experience to support the team at Churchfields Home Care in delivering the highest standard of care to the individuals we support.