Blue Sapphire Care Ltd

2 Chartmoor Road, Leighton Buzzard LU7 4WG
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9.8 45 Reviews
  • Blue Sapphire Care Ltd, Leighton Buzzard
Blue Sapphire Care is a small local company that understands the need for continuity of care. They currently have capacity to offer new packages of care.

Originally set up by three local ladies with many years experience in the home care industry, Blue Sapphire Care is now owned solely by one of the original partners.

They believe that peoples' needs are best served if the company and the people in it are focused on the delivery of good quality care by staff who believe that it is their vocation to do so. The service user is always the number one priority.

They will remain local and do not intend to grow to a size where people become just another service user.

Their intention is to maintain a quality of service to be proud of.

Blue Sapphire Care offers services including:

- Personal Care
- Meal preparation
- Domestic services
- Shopping
- Assistance with medication
- Escort on trips (pre-arranged transport only)
- Companionship

Blue Sapphire Care believes that continuity, understanding, communication and reliability are very important factors to a successful partnership between the service user and the care provider.

Call times are pre-arranged and agreed and the team pride themselves on visits being punctual, with 15 minutes either side for travel considerations

All carers are smartly dressed in their uniform at all times to offer reassurance to clients.

The office is open between 7:00am and 4:00pm for general enquiries.

Contact for emergency situations can be made to the on call support manager up until 10.30pm.

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Care Provided by Blue Sapphire Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Blue Sapphire Care Ltd
  • Person in charge
  • Nicola Senior (Manager)

Funding & Fees Guide for Blue Sapphire Care Ltd

  • Prices

  • £16.75-£29.00

  • Rates vary depending on time of day and the length of call.
    Double time is charged on all Public and Bank Holidays.

Blue Sapphire Care Ltd Reviews (45)

Total of 45, showing 21-40
9.8

Blue Sapphire Care Ltd has a Review Score of 9.8 (9.842) out of 10, based on 16 reviews in the last 2 years. Over all time Blue Sapphire Care Ltd has 45 reviews.

Overall Experience

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Review from Janine C (Daughter of Client) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Sapphire Care has been very reliable and professional. Their carers are friendly, hardworking and very supportive, helping my parents, both in health care and domestic help. Their communication is great, via email and phone calls, if there is a concern and notes are left on their secure app for
relatives to keep informed after each visit. They have formed a good relationship with my parents. My parents and I are very happy with Blue Sapphire and its excellent service.

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Review from Val K (Wife of Client) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When you are desperate and in need of help call in the angels from Blue Sapphire Care, every person connected to the company that I have met, whether they be a hands-on carer or dealing with admin, have been both compassionate and professional. Strongly recommend.

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Review from Q C (Son of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very pleased with the work that the carer does in keeping her home clean and tidy. The carer has gone through my mother's food cupboard and has advised on all of the out-of-date items to be disposed of.

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Review from Jane W (Daughter of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were excellent in communication with my mother. They took the time while working to be interested in her and what she wanted. She made them laugh sometimes and they made her laugh too. They were always prompt on timings and took extra time with mum if needed.

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Review from Lauren W (Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I experienced wonderful care and support from my career and the whole care provider, very helpful and understanding of changes in circumstances. I felt listened to and supported. I was treated with respect and created a great support system.

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Review from Janet B (Wife of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have ladies that sit with my husband when I can have some time away from the home. All of the ladies have been very kind and caring. They are always cheerful and good listeners. As he hasn't got any hobbies they usually have to sit and watch TV with him. I would be happy if they could take him for
a walk (weather permitting).

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Review from Sharon J (Granddaughter of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Blue Sapphire Care devices since August 2022. To date, it has been the best decision I made to hire them for my nan's care.
After losing my grandad in May my nan has been struggling to cope with living alone at home and was overdosing on meds unknowingly. I made a desperate call
to Blue Sapphire for help after the doctors couldn't help my nan take her meds safely at home. The team reassured my nan, who was very fearful of outside help. Now, my nan loves the team who come out to her and can't wait for them to visit each day. The team are calm, caring and treat her with the respect and dignity she deserves. They have a laugh with her and report back any concerns they might have about her care.
I would have no hesitation in recommending the Blue Sapphire care team. They go above and beyond to care for my nan and I can't thank them enough for all they have done for her and us as a family.

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Review from Trudi T (Niece of Client) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Well-run organisation. Managers are always responsive and keen to resolve any queries. They are also proactive in contacting us if they are concerned about anything.
Adaptive as needs have changed.
Some carers go way beyond - really caring.
A small minority are happy to chat but not always proactive.
All in all, they do a difficult job very well.

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Review from Colin M (Son of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Blue Sapphire highly enough. The team of carers that have looked after my Dad have been great, always dealing with him with compassion and care. My Dad has now moved into permanent full-time care because it was becoming unsafe for him to be on his own, but his care, provided by the
manager and her team, has given me great peace of mind over the past few months.

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Review from Mike A (Son of Client) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are very happy with the service they receive from their carer. It is reassuring to know that help is at hand when needed as I live a reasonable distance from them. Hopefully, they will take up more of your services soon.

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Review from V A (Client) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always received a good service. They are always on time, very tidy and polite.

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Review from J F (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say... wonderful, thoughtful, extremely professional. The care provided to my mum, who lives alone and wants to stay in her own home, is fantastic. I live abroad, and I feel very happy that my mum is very happy and cared for professionally, but with compassion.

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Review from Jennie S (Daughter of Client) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Blue Sapphire Care have been caring for my mother for some years. Recently, however, she has gone into full-time care. The service provided has been fantastic over the last few years. Their professionalism and attention to detail is outstanding and their ability to spot potential problems and take
appropriate action is brilliant.
All the carers are wonderful and the back up from the office team was very much appreciated by myself.

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Review from Emma F (Daughter of Client) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The calls that my dad has had since he has been with the company have been brilliant, he now looks so much better and a bit healthier just by your staff going in and helping him with a few daily tasks and making sure he eats. From the staff that care for him on a day to day basis through to the management
and office staff, nothing is too much trouble. They are a great support to my dad and this has been a big help and support to myself, his daughter. I know he is well cared for and I don't need to worry about him as much.

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Review from Heather P (Daughter of Client) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Sapphire Care Agency helped look after our mother for the last seven months of her life thus enabling her to stay in her own home. Nothing was too much trouble and all her carers without exception were kind, friendly and extremely knowledgeable. They always made
time for a chat with mother which
she really enjoyed.
Communication with us all was excellent and even with the 'Covid crisis' they stayed calm and carried on without causing her or us any additional concerns. When Mother's health deteriorated and extra care was required they were incredibly efficient and it was very quickly provided.
We feel incredibly fortunate that Blue Sapphire Care Agency were able to look after our mother and we would not hesitate in recommending them to anybody as they are first-class carers.

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Review from Sarah (Daughter of Client) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Above and beyond anything we could have hoped or even dreamt of. The dedication, integrity, genuine concern of staff is such a blessing as I am too far away to be able to care for Mum. Each member of staff displays a heart-warming interest in Mum, making her feel respected and valuable, which, with
her medical issues, is so important for her emotional well-being. Communication between the agency and the family is speedy, efficient and informative, and any questions or concerns we have are promptly addressed. Even under the extreme pressure caused by the pandemic, the exemplary standard of care has been maintained, with each visit feeling like a visit from a helpful friend. Perhaps it is this that stands out the most... although this is a very professional agency, to Mum (and even to the family) it feels like friendship rather than a business.

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Review from Christine W (Client) published on 26 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Blue Sapphire caring for me for 8 years. The company deal with any problems I may have immediately i.e. hospital appointments. The staff are fully trained for my needs. I enjoy seeing them and any problems in my health they help me as much as they can. Nothing is too much trouble for them.
I would recommend the company to anybody.

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Review from Mark H (Client) published on 26 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been with Blue Sapphire for many years. I have always been treated with respect and very friendly ladies. I’d never go anywhere else because I trust them all completely.

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Review from Elizabeth Z (Partner of Client) published on 26 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are trained to exacting standards. They go about their work showing an extremely professional attitude. They are also, cheerful and friendly with a pleasing amount of knowledge about all aspects of home care.
We certainly never expected to be as happy as we are with a care provider and we
cannot imagine life without them.

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Review from Heidi R (Daughter of Client) published on 26 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Sapphire has been caring for my father for nearly two years and has become more like friends of the family than an agency.
Carers are polite, professional and my dad is looked after extremely well. They always take the time to chat with my mum even though she is not the client.

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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Blue Sapphire Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Blue Sapphire Care Ltd is calculated as follows: ( (80 Excellents x 5) + (15 Goods x 4) ) ÷ 95 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blue Sapphire Care Ltd is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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