Bluebird Care Bicester, Banbury & Kidlington

40 Murdock Road, Bicester OX26 4PP
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9.9 64 Reviews
  • Bluebird Care Bicester, Banbury & Kidlington, Bicester
Bluebird Care Bicester, Banbury, Kidlington & North Bucks offers home care services to people across three counties of Oxfordshire, Northamptonshire, Buckinghamshire and North Buck, supporting customers to live their lives their way, independently at home surrounded by family and friends.

The person centred, tailored support ranges from 30 minute visits right through to live in care. They can also offer respite care while a regular carer is having a break or support after a hospital discharge whilst recovering.

The team provides personal care, companionship, assistance with shopping or day trips, dementia and Alzheimer's care and end-of-life care.

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Care Provided by Bluebird Care Bicester, Banbury & Kidlington

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jayden Howe (Registered Manager)

Funding & Fees Guide for Bluebird Care Bicester, Banbury & Kidlington

  • Prices

  • Prices from £29.25

  • Bluebird Care Bicester Banbury & Kidlington conducts an initial assessment to understand the unique needs of each customer. Following this, we provide a tailored quote that reflects these specific care requirements. Recognising that everyone’s needs are different, we design a personalised package using a person-centred approach.

Bluebird Care Bicester, Banbury & Kidlington Reviews (64)

Total of 64, showing 1-20
9.9

Bluebird Care Bicester, Banbury & Kidlington has a Review Score of 9.9 (9.892) out of 10, based on 25 reviews in the last 2 years. Over all time Bluebird Care Bicester, Banbury & Kidlington has 64 reviews.

Overall Experience

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Date Published

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Review from John W (Son of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring. Lovely people. Thoroughly recommended.

Reply from Jayden Howe, Care Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you so much for your kind words! We're thrilled to hear you had a positive experience with us. Your recommendation means a lot, and we're delighted to have been able to support you and your family.


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Review from D B (Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers treat me with respect and care. They help me with the cleaning and help putting my stockings on. It is very helpful to have the carers.

Reply from Jayden Howe, Care Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you very much for the lovely review, it is wonderful to hear the team are making such a positive difference.


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Review from R T (Husband of Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all aspects relating to our contract to be very good. We have no complaints.

Reply from Jayden Howe, Care Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you very much for your kind words, we are very pleased to hear you are happy with your care and support.


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Review from P L (Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care I receive.

Reply from Jayden Howe, Care Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you for your kind review! We're so glad you're happy with the care you've received.


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Review from Sarah B (Partner of Client) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care given which relates to good training and mentoring. Nice to see new carers being shown how to put on the stockir by more experienced carers. The only issue that arises now and then is the changing of visit times without warning.

Reply from Jayden Howe, Care Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you so much for your thoughtful review! We're glad to hear that you're impressed with the care provided, as well as the training and mentoring process. It's great to know that the support between experienced and new carers is making a positive impact. We also appreciate your feedback about the visit times. We will certainly work to improve communication around any changes to ensure you're always kept in the loop. Thanks again for sharing your experience!


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Review from Julia B (Daughter of Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird started visiting my father for an hour a day in April 2024 to support him as dementia developed and he was living on his own. Their principal role was to ensure medication was taken each day and do a welfare check on him to give me peace of mind. My father was extremely hostile initially to
accepting the care visits, but within a couple of weeks their gentle and consistent attendance, often with the same carer, saw him come around and start to enjoy their company and rely on them more and more. We cannot recommend the care and service Bluebird provided to my father highly enough. We were extremely impressed that when we did have to terminate the contract to move my father into residential care Bluebird even waived a week's fees for us. Our experience was that everyone at Bluebird genuinely cares for the individuals and families they are looking after.

Reply from Jayden Howe, Care Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you so much for sharing your experience with Bluebird. We're delighted to hear how their consistent and compassionate care made such a positive difference for your father during a difficult time. It's wonderful that the team was able to build trust and provide you with peace of mind. We truly appreciate your kind words and recommendation and we're grateful for the opportunity to have supported your father. Wishing you and your family all the best in this next chapter.


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Review from John G (Son of Client) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Bluebird Care highly enough in the way they look after my 95 year old mum who has dementia and lives at home. We can access the care notes on a daily basis via the app, the staff are always very attentive and mum really looks forward to their 3 times daily visits. They have helped
her overcome her fears about assisting her with her personal hygiene in a very patient and sympathetic way. My main contact, who is very understanding of the family issues involved when dealing with dementia.
Keep up the great work and thank you so much

Reply from Jayden Howe, Care Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you so much for your kind review! We are truly grateful for your kind words about our care for your mum. It's wonderful to hear that the staff's attentiveness and compassion have made a positive impact on her daily life and that she looks forward to their visits. We're glad that the app has made it easier for you to stay informed and involved in her care. Your recognition of our team's patience and understanding means a lot to us.


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Review from Keith M (Client) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience was excellent. The carers who came out to me were very good and we had a good laugh too and came on time. They also offered to do my shopping as well. The management was efficient. Care and support likewise. I was treated with dignity and not patronised. Value for money was excellent.
I would highly recommend your services.

Reply from Jayden Howe, Care Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you for your kind words! We're glad you felt supported by both management and the care team.


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Review from Tim B (Son of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have been caring for Dad over the past few months and he is getting on great with them. Dad had problems remembering his medication and this has now been solved and has had a noticeable effect on his health. They are providing some basic meal preparation which is going down well.

Reply from Jayden Howe, Care Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you! We're happy our carers have made a positive impact. We appreciate the review and kind feedback.


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Review from J H (Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so relieved to come back to Bluebird Care, I knew the care I'd receive would be safe, compassionate and kind. Actually, both carers and office staff are caring, kind and compassionate. I really value the carers I have, they are so willing to help and they enable me to stay in my home. My sincere
thanks to them all.

Reply from Suzzanne Elgar, Director at Bluebird Care Bicester, Banbury & Kidlington

Thank you so much for your kind review, it is lovely to have you back and nice to hear how the carers make staying at home easier for you.


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Review from E S (Daughter of Client) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently started care for my mother, who is a very anxious, nervous, and shy lady. All the carers have been exceptionally kind, caring, and cheerful, as well as very efficient. It is still taking time for Mum to get used to having carers, but she likes them all and appreciates their help.
We are very impressed with how kind and caring they have all been.

Reply from Suzzanne Elgar, Director at Bluebird Care Bicester, Banbury & Kidlington

Good morning , thank you for your kind review. It is always nice to have feedback to pass back to our carers, who I know are enjoying supporting your mother on a daily basis.


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Review from Susan F (Friend of Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend who has a learning disability lives over 120 miles away and it is difficult for me to provide the support he needs.
Over the last eight months, the care and support and companionship that he has received from Bluebird Care has been excellent in every way and he really looks forward to their
visits.
An emergency recently arose and unfortunately, I was unable to attend and at a moment's notice Bluebird Care stepped in and not only made his day, but made mine too!
I cannot recommend them enough.
Thank you so much Bluebird Care.

Reply from Suzzanne Elgar, Director at Bluebird Care Bicester, Banbury & Kidlington

Good afternoon, thank you for your kind words, it is a pleasure to support your friend and we were glad to be able to help when you were unable to visit, the carer involved had a great afternoon too!


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Review from Jacqueline C (Sister of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care carers visit my sister a few times each week. They help with anything and everything, including any personal care, cleaning and tidying plus taking my sister shopping and all her appointments. They arrive promptly and leave an update for us at the end of each day. They are always cheerful
and have a good chat throughout their visit.
My sister needs a lot of support and we rely heavily on Bluebird for this. Would definitely recommend Bluebird to any clients thinking of getting extra help!

Reply from Jayden Howe, Care Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you for sharing such a wonderful recommendation-it's great to hear how Bluebird Care is making a positive difference for your sister!


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Review from Catherine S (Niece of Client) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with Bluebird Care since my first contact; professional, prompt and efficient. I have been particularly pleased with the weekly care my relative has received. His carer has been reliable, caring and very flexible which was just what was needed. It has made such a difference
to my relative allowing him to continue to live safely at home whilst maintaining a level of independence. He enjoys his support visits and speaks very warmly of his carer. Thank you to all at Bluebird Care; it has given us all peace of mind.

Reply from Jayden Howe, Care Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you for your kind words! We're thrilled that our care has made a positive difference for your relative and brought you peace of mind. We'll pass on your appreciation to his carers.


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Review from G Y (Client) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Bluebird has always been excellent. The carers are friendly and good company. They do their job with care and patients and the company makes sure that all clients are treated with care.

Reply from Jayden Howe, Care Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you for your kind words! We're delighted you have such a positive experience with Bluebird Care.


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Review from A E (Client) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are proffessional, kind, and sociable and all do an excellent job. Everyone is supportive on my down days and is very understanding. 1st class support.

Reply from Jayden Howe, Care Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you for the lovely review! We're glad our carer experts cheer you up on down days and provide outstanding support.


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Review from C U (Client) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am cared for with the best possible procedures and with invariable respect. I have complete confidence in the way I am treated by all Bluebird staff.

Reply from Jayden Howe, Care Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you very much for the lovely review. It is a pleasure to support you with one of our fantastic live in carers, we all know how much she enjoys supporting you.


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Review from M W (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, all the staff we have dealt with (and we live abroad) have been very responsive, have not objected to the endless questions that we have regarding the system in UK and have even taken time to call after hours to ensure we are mutually in agreement of what is required.
I feel Bluebird
Care has gone over and above what we expected in every regard. They have been so accommodating and caring and I believe the team truly do want what is best for their clients, first and foremost.
I have no hesitation in recommending them most highly.

Reply from Suzzanne Elgar, Director at Bluebird Care Bicester, Banbury & Kidlington

Thank you for the lovely review. We pride ourselves in the support we provide to our customers, even during out-of-hour times. It has been a pleasure to support you all throughout this process.


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Review from M G (Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having an operation I needed help to build up my mobility again. I needed the carers' roles to change as my mobility and confidence increased. All the carers that came were very supportive and encouraged me to do the different tasks. They were all very good company and I enjoyed their visits socially
as well. Whenever there was a query about anything, the office staff responded quickly and efficiently. I thank you all for helping me on the road to recovery.

Reply from Jayden Howe, Care Manager at Bluebird Care Bicester, Banbury & Kidlington

Good afternoon, thank you for the kind review, it was a pleasure to support you following your operation and get you back on the road to recovery!


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Review from Jon P (Son of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not recommend the team at Bluebird more highly. They provided such an all round caring and efficient service for my mother. I called from hospital to arrange care for her and they responded and organised everything within 24 hours. They were incredibly flexible to our changing needs from once
a day visits 2 of their team coming 4 times a day. On behalf of my whole family, I would like to thank them.

Reply from Suzzanne Elgar, Director at Bluebird Care Bicester, Banbury & Kidlington

Hi Jon, thank you so much for your review, it is very helpful for our prospective customers to be able to see information about our services from the people who have benefited from them. It was a pleasure to meet you all and to care for your mother, enabling her to stay at home with her family. We wish you all well for the future, Director.


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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Bluebird Care Bicester, Banbury & Kidlington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Bluebird Care Bicester, Banbury & Kidlington is calculated as follows: ( (132 Excellents x 5) + (16 Goods x 4) ) ÷ 148 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Bicester, Banbury & Kidlington is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (2)

John and Suzzanne

John and Suzzanne Elgar

Job Title: Directors

Joined: 2008

Husband and wife Team John and Suzzanne are passionate believers that high quality consistent care at home should be available and accessible to everyone as a basic right.
The decision to move into provision of care came about after a family member became more dependant and requires significant care.
'Without my grandmother, the idea of a service which emulates what you would expect for your family would never have come into fruition and the idea of running a care service, let alone an' Outstanding' one, would never have occurred to us' says Suzzanne.
The care offered in a pm e cases was not of a good standard and this lead to a partnership with Bluebird Care who we feel hold the same standards and core beliefs surrounding care provision as ourselves.


John brings to Bluebird Care a wealth of business experience having spent the last 25 years in the IT industry working for and with a large number of global companies providing business and sales solutions for a wide range of customers. John provides business operational skills to the Bluebird Care Cherwell team.


Suzanne comes from a financial background working within some of the major financial institutions before having a career break to establish a family unit. She has also worked within the community as a volunteer worker and really understands the difference good quality care in familiar surroundings can have on the individual concerned.


Tina

Tina Jones

Job Title: Customer Liaison Manager

Joined: 2020

In October 2020, Tina Jones joined Bluebird Care Cherwell and North Bucks as Customer Liaison Manager. Her professional background in Sales and Marketing will be resourceful for the business however she also has vast personal experience of caring and supporting elderly family members. She has compassion and competency in this field.
During furlough 2020, she had spent 190 hours volunteering in the care industry and, after enjoying it so much, decided on a complete career change.

Tina has joined the Cherwell and North Bucks office glowing with positivity and has harnessed strong relationships with customers and carers already.

In her spare time, Tina enjoys walking her springer spaniel named Ollie, and has participated in charity treks with the British Heart Foundation to conquer The Great Wall of China and Machu Picchu.


Frequently Asked Questions about Bluebird Care Bicester, Banbury & Kidlington

What Type of Services does Bluebird Care Bicester, Banbury & Kidlington offer?

Bluebird Care Bicester, Banbury & Kidlington offers Home Care.

How many Carers does Bluebird Care Bicester, Banbury & Kidlington employ?

Bluebird Care Bicester, Banbury & Kidlington employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Bicester, Banbury & Kidlington to verify any information. View our terms and conditions. Bluebird Care Bicester, Banbury & Kidlington has a Platinum Service – more info.