Review from Jon P (Son of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience

I could not recommend the team at Bluebird more highly. They provided such an all round caring and efficient service for my mother. I called from hospital to arrange care for her and they responded and organised everything within 24 hours. They were incredibly flexible to our changing needs from once

a day visits 2 of their team coming 4 times a day. On behalf of my whole family, I would like to thank them.

Reply from Suzzanne Elgar, Director at Bluebird Care Bicester, Banbury & Kidlington

Hi Jon, thank you so much for your review, it is very helpful for our prospective customers to be able to see information about our services from the people who have benefited from them. It was a pleasure to meet you all and to care for your mother, enabling her to stay at home with her family. We wish you all well for the future, Director.

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Review from Tim D (Son of Client) published on 8 January 2024
Submitted via Website • Report

Overall Experience

I can't thank the Bluebird team enough for the support they give my father to allow him to remain in his own home and the reassurance they give me, via regular emails, phone calls, as well as the daily visit reports via the app. Bluebird Care have provided my father with both live-in respite care and

daily visits to provide companionship, a daily home-cooked meal and light household duties, which have made such a difference to his day and improved the quality of his life. The team are highly professional and caring and recently went beyond the call of duty, when my father tested positive for COVID-19, and the carer remained with him until he was reviewed by an ambulance crew and I was able to collect him. I would not hesitate to recommend Bluebird Care Bicester, Cherwell and North Bucks.

Reply from Suzzanne Elgar, Director at Bluebird Care Bicester, Banbury & Kidlington

Hi Tim,
Thank you so much for your review, it is a pleasure to support your father on a daily basis. We appreciate you taking time out of your busy schedule to complete a review as it helps new customers to hear about the support we offer and our ways of working which can be invaluable when looking for a care provider.

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Review from Frances P (Niece of Client) published on 20 December 2023
Submitted via Website • Report

Overall Experience

I am next of kin for my 91 year old uncle who lives 100 miles away so it is difficult for me to respond quickly to crises. One of his Bluebird carers noticed recently that he was quite unwell and called for an ambulance. Because of delays, the Customer Care Support Officer went to stay with my uncle

until the ambulance arrived, a few hours later. All the Bluebird team are dedicated, friendly, approachable and go over and beyond expectations. It gives me great comfort to know that my uncle is in such safe hands. My uncle likes all his carers very much too!

Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you for the kind review. We are responsive in emergency situations and always put our clients first especially when no family members are close.

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Review from Christine W (Client) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience

The best company I have ever had. Staff are always polite, friendly, and trained. Always on time and ring if they're going to be late.

Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you, it is always lovely to hear such nice comments.

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Review from Stephen H (Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience

Outstanding service given by Bluebird care to myself. Bluebird Care provide first-class carers and I cannot fault the service that Bluebird Care gives. I shall be staying with Bluebird for as long as I am alive.

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Review from M W (Client) published on 19 July 2023
Submitted via Website • Report

Overall Experience

It is my pleasure to place on record my immense gratitude to the first-class team at Bluebird Care, Cherwell. Professional, empathetic and always reliable, the social support I currently receive for my mental health condition really does play a significant role in empowering me to better manage my psychological

well-being.
From my initial conversations with the customer care support officer and customer liaison manager in July 2022, to my two absolutely fantastic carers, I honestly and truly feel privileged to be supported by such passionate and committed individuals!

Highly recommended.

Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington

It is wonderful to receive such positive feedback, thank you.

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Review from Jo B (Granddaughter of Client) published on 15 March 2023
Submitted via Website • Report

Overall Experience

From the first initial conversations, during a busy Christmas period, BlueBird Care made me feel like we were going to be in good hands. They answered all my questions and concerns and were very professional all the way through. The initial assessment was thorough to ensure the right care was put in

place. Every person that came to care for my grandmother was considerate, friendly and supportive. They were reassuring and encouraging. It impressed me how punctual they were too. They were happy to adapt to my grandmother's needs. The app was a great resource as I had peace of mind when at work knowing that my grandmother had been seen and how the visit went. I would highly recommend this amazing team.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you for your kind review, it was a pleasure to meet with you and your grandmother and be able to offer support when needed.
I will pass on your kind remarks to our team, they really appreciate knowing how they have made a difference to our customers lives.

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Review from Pete M (Son of Client) published on 23 February 2023
Submitted via Website • Report

Overall Experience

Right from the outset you could tell the quality of the organisation and I felt reassured that the care that mum would be receiving would be perfect for her needs. Within the first week, mum was delighted with her carers and remarked how lovely they were and what a difference it makes. It's early days

for us, but I'm glad we acted on the recommendation we received from a friend, certainly seems to have been a great choice.

Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington

It is wonderful to see this review and it confirms our confidence that we are stand out from other care companies in the level of support and care we provide.

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Review from G T (Mother of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience

All staff have been friendly, punctual, patient, kind and efficient. They seem well trained and understand our special needs son and his needs very well. We would recommend Bluebird Bicester and hope to extend our own use of their service.

Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you for your kind review, carers report it is rewarding supporting your son. We appreciate your review, which will be passed on to the staff.

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Review from A H (Cousin of Client) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience

We were very pleased with the excellent care Bluebird provided for my cousin. Their carers were friendly and kind and he was well looked after during their visits, always with dignity and respect for his wishes. It was a comfort knowing how well they were caring for him and to know someone was always

available to answer any questions that we might have. I would certainly recommend Bluebird to anyone in need of a care provider.

Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington

It was a pleasure to help and support you as well as your cousin. We appreciate you taking the time to complete a review to guide others to our service, so we can continue to assist others needing care.

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Review from Patricia H (Daughter of Client) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience

When you took my dad you also took on my carer mum. All of you, especially one in member of staff in particular, are very patient with Mum to allow her to 'gee up the reins' a little so that you can support with a weekly shower - even accommodating her wish for male-only carers, where possible. Your

kindness with Mum allows your caring of Dad to happen. Thank you!

Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you so much for taking the time to write this review. It is always good to receive such positive comments.

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Review from John W (Son of Client) published on 22 November 2022
Submitted via Website • Report

Overall Experience

Bluebird Care was extremely fast to respond to the initial request for care and has been thoroughly professional, helpful and friendly from start to finish.
They have been very accommodating in respect of any requests and alterations to the service required and I wholeheartedly recommend them.

Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington

it is always so nice to receive a review like this, thank you, and I will share with the team.

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Review from A B (Daughter of Client) published on 9 November 2022
Submitted via Website • Report

Overall Experience

Wonderful carers who are looking after Mum will always go the extra mile whenever needed, which sometimes may be out of their remit! Nothing phases them, so kind, caring, considerate and respectful. I've built up, over the last few years, a rapport with them. I live 3 hours away from mum, so it is so

reassuring the care is there. They all have a wonderful sense of humour too! Mum loves each and every one of them, as do I. I say they have angel wings and a halo! and mum backs me up on that! So professional, so kind, so caring, and nothing is ever a problem with them. I call video call every night (mum is deaf but can read the subtitles) and 99% of the time they connect us so we can chat. When I visit they are so lovely to me too! Honestly, I can't sing their praises enough. The office staff are so considerate and so helpful too.

Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington

It is very rewarding to read your comments about our team. Thank you so much.

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Review from T C (Grandson of Client) published on 17 October 2022
Submitted via Website • Report

Overall Experience

The care which Bluebird has provided has always been of superb quality and the care team have been organised, kind and caring. The care team provide their services with dignity and respect and we could not have wished for better care and support.

Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington

Wishing you all the best for the future. Thank you for your feedback. Carers will certainly miss our visits.

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Review from Sandra M (Daughter of Client) published on 12 July 2022
Submitted via Website • Report

Overall Experience

I cannot praise the carers that attended to my mother enough. They showed her respect and attended to her needs, encouraging her gently when fulfilling the care package. It is only as my mother's needs now require residential care that we are having to cancel the care from Bluebird. I am willing to

recommend them to any new client.

Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you so much for taking the time for this review; we are only too pleased to have supported your mother.

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Review from J W (Daughter of Client) published on 3 May 2022
Submitted via Website • Report

Overall Experience

When looking for care for my mother we turned to Bluebird Care Cherwell because they did a very good job of looking after my father 4 - 5 years ago and I was delighted to find their care remains first class.
My mother was very pleased with the carers, they were all very personable and she got on very

well with them. The carers were professional, efficient, compassionate and reassuring. They went out of their way to make my mother feel comfortable in their presence and on the odd occasion that they completed the necessary care before the end of the session they would happily sit and talk with my mother until the end of the scheduled visit. The administration staff were excellent, very helpful and performed a very thorough in house assessment of both my mothers needs and their staff safety in her home before commencing care. I would happily recommend them.

Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you for taking the time to complete this lovely review.
Although we only looked after Mum for a short period, the carers enjoyed the visits and were pleased to have enabled her to spend time at home for a little longer.

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Review from Lynn D (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience

I approached Bluebird care because of their excellent reputation. They haven't disappointed. The administration side is so strong which makes the entire process work much better. The office staff are organised and supportive.
They do thorough background work setting up the care plan and are always

really responsive. They seem to get much better carers than other agencies too so there must be something about their recruitment process that is better.
Anyway, we are very satisfied with them as a care provider.

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Review from Chris W (Son of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience

Bluebird Care has provided my father with first-class care. From the very outset their capacity to listen, their attention to detail and their determination to provide care of a high quality shines through. I have found all the staff I have had contact with to be professional, approachable and helpful.

My father's circumstances continue to change however I feel confident that the care Bluebird will be able to offer in the future will also evolve to meet his needs.

Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you for your review, it motivates us all to know we have been a support for you in putting together a care plan for your father which has been successful. Although Dad was reserved about the idea of care at first, he now really enjoys the time with our carers which is great.

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Review from Susan M (Daughter of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience

My parents are very difficult, but without exception, all of the Bluebird staff I have dealt with have been kind, helpful, patient, highly trained and committed both with my parents and myself.
I have found that Bluebird Care is willing to accommodate different requirements at short notice eg during

my absence.

Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you for your review, we really appreciate it. We like to run a responsive team and are pleased to be able to do this to enable your parents to remain together at home.

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Review from Jill G (Wife of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience

Bluebird have gone out of their way to provide appropriate care for my husband. Alzheimer’s makes his moods very variable, and his carers have managed with great patience and understanding.
I also feel that Bluebird value their staff and take pains to look after them.

Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington

Thank you for your review; we are pleased that you are happy with the care and support we offer your husband.
We believe it is our responsibility to keep clients and our carers both happy, as this makes a good team.

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Bluebird Care Bicester, Banbury & Kidlington

Care Provided by Bluebird Care Bicester, Banbury & Kidlington

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