Prices from £29.25
Bluebird Care Bicester Banbury & Kidlington conducts an initial assessment to understand the unique needs of each customer. Following this, we provide a tailored quote that reflects these specific care requirements. Recognising that everyone’s needs are different, we design a personalised package using a person-centred approach.
Bluebird Care Bicester, Banbury & Kidlington has a Review Score of 9.9 (9.896) out of 10, based on 26 reviews in the last 2 years. Over all time Bluebird Care Bicester, Banbury & Kidlington has 65 reviews.
Review from H C (Wife of Client) published on 15 March 2022
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Overall Experience
4.0 out of 5
Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington
Thank you for completing the review. It is great to see we are providing care for your husband and support to enable you to stay at home together.
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Review from Maureen C (Daughter of Client) published on 3 March 2022
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Overall Experience
5.0 out of 5
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Review from Janet C (Client) published on 3 March 2022
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Overall Experience
5.0 out of 5
Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington
Thank you for the review; it is rewarding for all staff members to read your kind words. This will be extended to the team.
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Review from June K (Client) published on 3 March 2022
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Overall Experience
5.0 out of 5
Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington
Thank you for your review; we are delighted you are so pleased with our service.
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Review from G S (Client) published on 25 February 2022
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Overall Experience
5.0 out of 5
Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington
Thank you for your review, we are happy you are pleased with our visits.
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Review from J G (Client) published on 17 February 2022
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Overall Experience
5.0 out of 5
Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington
Thank you for your review. It is great to be able to support you over and above your normal care to enable you to get out, shopping and to appointments.
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Review from Gillian M (Wife of Client) published on 25 January 2022
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Overall Experience
5.0 out of 5
Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington
It was great to be able to help your husband and yourself through a difficult period, thank you for your kind words about our carers.
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Review from Kathy W (Daughter of Client) published on 25 January 2022
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Overall Experience
5.0 out of 5
Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington
Thank you for taking the time to write this review. So pleased to be providing support to Dad and your family. It is great to see how he has quickly warmed to the care visits.
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Review from D E (Wife of Client) published on 14 December 2021
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Overall Experience
5.0 out of 5
Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington
Thank you so much for taking the time to write this review. It was a pleasure to be able to help in difficult circumstances and offer help and advice.
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Review from Mark (Son of Client) published on 29 October 2021
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Overall Experience
5.0 out of 5
Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington
Thank you so much for your review.
I am happy to have been able to be reactive and get mum home. Helping to get all in place with regards to equipment and doctors as well as a package of care has been a pleasure. Mum has a wonderful relationship with her carers which is wonderful to witness.
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Review from Sorrel (Daughter-in-law of Client) published on 29 October 2021
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5.0 out of 5
Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington
Thank you for taking the time to complete a review, we really appreciate it.
It is great to see how the relationship has developed well with our team, and we are happy to support your father-in-law with additional support. We do take time at the assessment level, especially in companionship visits to understand the needs and interests of the client so we can ensure we enrich their conversation and memories.
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Review from Sarah G (Friend of Client) published on 27 September 2021
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5.0 out of 5
Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington
It has been a pleasure from the first time we met to help and advise you on support we could provide for your godmother. We are delighted to work together with you to ensure she can remain safe living at home.
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Review from Anna J (Daughter of Client) published on 2 September 2021
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5.0 out of 5
Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington
It is a great pleasure supporting your mother, and watching how she has warmed to our visits.
Thank you for your kind words which I will pass on to the team.
We aim to make a positive difference to everyone we look after and by working together with you, I can see we are doing this.
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Review from Martin B (Brother of Client) published on 27 July 2021
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5.0 out of 5
Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington
It is extremely satisfying receiving this review, and we are so glad to be providing care and support to your brother.
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Review from F J (Client) published on 13 July 2021
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5.0 out of 5
Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington
Thank you so much for taking the time to write this review. It has a positive effect on all of us, and we are delighted you are so happy with our service.
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Review from Clare P (Client) published on 13 July 2021
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Overall Experience
4.0 out of 5
Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington
We are delighted to receive 5 stars in all categories! Thank you for your feedback and I will ensure all staff get to know. This motivates us in our everyday roles knowing we are making a difference.
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Review from T O (Daughter of Client) published on 28 June 2021
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5.0 out of 5
Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington
It is wonderful to receive such a positive review which motivates all the team. Thank you.
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Review from Simon C (Client) published on 2 June 2021
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington
Thank you for commending our care staff on this review, this is extremely important to us.
Management of the service has not changed. We do however welcome all feedback. Feedback is taken extremely seriously as it is only by analysing this information we are able to improve our services to customers and build on our excellent CQC rating.
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Review from B F (Husband of Client) published on 2 June 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington
Thank you for your review, it is great that you have used our services for a long time and have only positive things to say regarding our care staff.
With regards to 'Value for Money', we ensure we train all our staff, keep staff continuity and pay them sensibly.
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Review from Katie T (Daughter of Client) published on 29 April 2021
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Overall Experience
5.0 out of 5
Reply from Tina Jones, Customer Liaison Manager at Bluebird Care Bicester, Banbury & Kidlington
Thank you for your kind words. It has been a pleasure to help support mum, you and your sister. We look to employ carers who are able to connect with your loved ones as a person, not just as a client who needs care and it is rewarding to know this was achieved. We are also pleased to know our guidance has helped you through what can be a 'jungle of choices'.
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The Review Score of 9.9 (9.896) out of 10 for Bluebird Care Bicester, Banbury & Kidlington is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.896 for Bluebird Care Bicester, Banbury & Kidlington is calculated as follows: ( (138 Excellents x 5) + (16 Goods x 4) ) ÷ 154 Ratings = 4.896
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Bicester, Banbury & Kidlington is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Mar 2019
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Job Title: Directors
Joined: 2008
Husband and wife Team John and Suzzanne are passionate believers that high quality consistent care at home should be available and accessible to everyone as a basic right.
The decision to move into provision of care came about after a family member became more dependant and requires significant care.
'Without my grandmother, the idea of a service which emulates what you would expect for your family would never have come into fruition and the idea of running a care service, let alone an' Outstanding' one, would never have occurred to us' says Suzzanne.
The care offered in a pm e cases was not of a good standard and this lead to a partnership with Bluebird Care who we feel hold the same standards and core beliefs surrounding care provision as ourselves.
John brings to Bluebird Care a wealth of business experience having spent the last 25 years in the IT industry working for and with a large number of global companies providing business and sales solutions for a wide range of customers. John provides business operational skills to the Bluebird Care Cherwell team.
Suzanne comes from a financial background working within some of the major financial institutions before having a career break to establish a family unit. She has also worked within the community as a volunteer worker and really understands the difference good quality care in familiar surroundings can have on the individual concerned.
Job Title: Customer Liaison Manager
Joined: 2020
In October 2020, Tina Jones joined Bluebird Care Cherwell and North Bucks as Customer Liaison Manager. Her professional background in Sales and Marketing will be resourceful for the business however she also has vast personal experience of caring and supporting elderly family members. She has compassion and competency in this field.
During furlough 2020, she had spent 190 hours volunteering in the care industry and, after enjoying it so much, decided on a complete career change.
Tina has joined the Cherwell and North Bucks office glowing with positivity and has harnessed strong relationships with customers and carers already.
In her spare time, Tina enjoys walking her springer spaniel named Ollie, and has participated in charity treks with the British Heart Foundation to conquer The Great Wall of China and Machu Picchu.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Bicester, Banbury & Kidlington to verify any information. View our terms and conditions. Bluebird Care Bicester, Banbury & Kidlington has a Platinum Service – more info.
