Home Counties Carers (Live In and Home Care) has a Review Score of 10 (9.952) out of 10, based on 18 reviews in the last 2 years. Over all time Home Counties Carers (Live In and Home Care) has 44 reviews.
Review from Angie W (Daughter of Client) published on 18 October 2022
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Reply from Matthew Kalupka, Head of Testimonial Response at Home Counties Carers (Live In and Home Care)
Hi Angie, gosh anyone reading this will think I have paid you or given your Mum 4 weeks free care! Wow, what a wonderful, kind and gratifying testimonial that makes all that we do totally worthwhile. I have distributed your kind words to the Team as they will be over the moon to read them. All the very best and thank you again.
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Review from Claire W (Daughter-in-law of Client) published on 23 September 2022
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Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)
Wow, what a wonderful review, everyone is a winner, thank you. I am so pleased that your mother in law's life has been enhanced, it is our purpose to proactively improve the health and well being of our clients so it's amazing to hear we are fulfilling what drives us. We all hope and wish her the very best in her new home. Thank you again, all the best.
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Review from J K (Nephew of Client) published on 6 September 2022
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Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)
Thank you very much for your kind and positive review of the support your aunt enjoys from her amazing team of carers. I know they will all be very chuffed to receive this feedback.
All the best.
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Review from B M (Niece of Client) published on 10 May 2022
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Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)
It has been our pleasure to support your aunt and uncle. We are so chuffed that he has settled into his new life with his younger brother, a mere 98! All the best Matthew
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Review from J A (Daughter of Client) published on 25 January 2022
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Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)
Thank you for taking the time to write such a kind and positive review, the Team are really grateful and so glad to be of help, all the best.
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Review from L W (Daughter of Client) published on 13 January 2022
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Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)
Thank you for your kind and positive review, it will be a real boost the the Team. I am glad your Mum is settled and things are going well. All the best Matthew Kalupka
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Review from Elaine S (Daughter of Client) published on 5 October 2021
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Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)
Dear Elaine, thank you so much for your glowing words and your support. All the best Matthew Kalupka
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Review from Julia P (Daughter of Client) published on 30 July 2021
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Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)
Hi Julia, thank you for your kind and observant review, it's great for me to learn that we have a budding florist in the team! All the best, Matthew.
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Review from Jean R (Wife of Client) published on 25 November 2020
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Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)
I am so pleased that we have been able to support you for all these years, it makes us proud to know that we have never let you down and are always sympathetic. Thank you very much for your support.
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Review from Sarah G (Daughter of Client) published on 3 September 2020
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Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)
Wow, what can I say other than a big thank you. Your kind comments will be a real boost to the team, I can't wait to tell them. Thanks, Matthew.
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Review from Anne C (Client) published on 20 August 2020
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Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)
Dear Anne C, thank you for your kind words. Regards Matthew
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Review from R W (Daughter of Client) published on 20 August 2020
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Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)
Dear R W, thank you for your kind words, it's great to hear that our Team is able to provide the best care possible. All the best Matthew Kalupka
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Review from Yvette D-G (Daughter of Client) published on 20 August 2020
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Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)
Thank you for your kind words and all your support. Matthew
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Review from Barbara C (Daughter of Client) published on 18 August 2020
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Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)
Dear Barbara, thank you for your kind words, it's really uplifting to hear that the whole Team at HCC really do provide the best care they can for your parents. All the best, Matthew.
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Review from Wendy A (Daughter of Client) published on 18 August 2020
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Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)
Dear Wendy, thank you so much for your kind words. It is so exciting to hear from our clients that they are impressed and happy with the care and support that the whole Team provide. All the best, Matthew.
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Review from Emma B (Granddaughter of Client) published on 17 August 2020
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Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)
Hi Emma, thank you very much for your kind words. Your granny certainly loves her chocolate! All the best Matthew Kalupka
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Review from Mary L (Client) published on 30 January 2019
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Reply from Matthew Kalupka at Home Counties Carers (Live In and Home Care)
Dear Mary, thank you for your kind words, I will make sure your team see them. All the best
From your mangement team and carers.
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Review from Ali L (Daughter of Client) published on 20 March 2018
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Reply from Matthew Kalupka, Owner at Home Counties Carers (Live In and Home Care)
Dear Ali, thank you for your kind words, consistency is key when delivering the best care. Yes, our care coordinator does have the toughest job! All the best Matthew.
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Review from Penny R (Daughter of Client) published on 19 March 2018
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Reply from Matthew Kalupka, Owner at Home Counties Carers (Live In and Home Care)
Hi Penny, thank you for your kinds words. Your Mother's team will be greatly heartened and it is always nice to hear we are making a positive difference and delivering the care that our clients deserve.
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Review from Jenny C (Daughter of Client) published on 6 January 2017
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Reply from Matthew Kalupka, Owner at Home Counties Carers (Live In and Home Care)
Hi Jenny, thank you for your kind words and I am so pleased that your mother and the wider family are happy with the support and care that your mother receives.
We pride ourselves on the calibre of our team and thankfully we are able to attract the best Carers as we make the extra effort to give our carers the working environment and personal development they want.
All the best and here's to a happy, healthy and fun 2017. Matthew Kalupka
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The Review Score of 10 (9.952) out of 10 for Home Counties Carers (Live In and Home Care) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.952 for Home Counties Carers (Live In and Home Care) is calculated as follows: ( (100 Excellents x 5) + (5 Goods x 4) ) ÷ 105 Ratings = 4.952
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Counties Carers (Live In and Home Care) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Sep 2023
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Job Title: Co-founder of Home Counties Carers
Joined: 2011
- Degree in Adult Nursing with 16 years of nursing experience within the NHS
- 6 years as Ward Sister in a leading teaching hospital in London
- Specialised in Care of the Elderly, Orthopaedics and Urology
"Care has always been central to my nursing career and I have especially enjoyed working with the elderly. This is an area that is often undervalued and overlooked, something we aim to change through Home Counties Carers. It is important to us that our service is not just one of the duties performed and care given, but one of friendship and support, and our goal is to enable our clients and enrich their lives. Our staff understand that their role is not just about fulfilling the job but also reaching out and being there for those that may not have the family or social network and support they once had."
Job Title: Co-founder and Director of Home Counties Carers
Joined: 2011
14 years as a Consultant and Business Leader in a specialist recruitment firm
Instrumental in achieving the coveted No 2 spot in The Times Top 100 Best Small Companies to work for
"People have always come first for me, whether it is family, friends or colleagues – their trust and happiness have always been my priority. Working with happy people makes it easier to achieve your goals – and more fun along the way. Our goal is to maintain our clients' independence, safely and comfortably. We do this with minimal intrusion or disruption, assuring family and friends that their loved ones are being cared for to the highest standards by the best staff in the industry."
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