Home Counties Carers (Live In and Home Care)

5-7 Webb House, Portsmouth Road, Ripley, Woking GU23 6ER
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10 44 Reviews
  • Home Counties Carers (Live In and Home Care), Woking
Home Counties Carers provides award-winning personalised home care, including live-in-care, for the elderly in and around Guildford, Woking, Leatherhead and Epsom.

Home Counties Carers has been rated as 'Outstanding' twice by the Care Quality Commission, in 2023 and in 2017. In 2022, Home Counties Carers was awarded 'Top 20 Rated Home Care Provider' status by homecare.co.uk, and this was followed up in 2023 with the Home Care Provider of the Year award at the Surrey Care Awards.

This close knit, family-run business is committed to providing people with kind and reliable carers with a focus firmly on individual needs. The company has gained a strong reputation for listening and understanding clients' needs.

The team at Home Counties Carers gives people the choice to live safely, happily and most importantly, confidently in their own homes for as long as they like. Carers assist clients to live independently, supporting them to make their own decisions and live life as they wish.

From just an hour-a-day to 24-hour support and live-in care, care workers who have been trained and vetted to the highest standards are on-hand to help with washing, bathing, meal preparation, light domestic duties, medication reminders, shopping, trips out and companionship.

The villages, towns and areas where Home Counties Carers provides its bespoke services include - Bookham, Burpham, East Clandon, East Horsley, Effingham, Epsom, Guildford, Leatherhead, Merrow, Send, Ripley, West Clandon, West Horsley and Woking.

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Care Provided by Home Counties Carers (Live In and Home Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Home Counties Carers
  • Person in charge
  • Lauren Mercer McGuire (Registered Manager)

Home Counties Carers (Live In and Home Care) Reviews (44)

Total of 44, showing 41-44
10

Home Counties Carers (Live In and Home Care) has a Review Score of 10 (9.952) out of 10, based on 18 reviews in the last 2 years. Over all time Home Counties Carers (Live In and Home Care) has 44 reviews.

Overall Experience

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Date Published

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26

Review from Chris F (Daughter of Client) published on 26 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father (both in their 90's) wanted to live and be cared for in their own home. Home Counties Carers provided both live in, end of life, care for my father and daily visits to help my mother. The support team at East Horsley were sensitive to our needs and took the time to find the right
match for my parents (adjusting to having a live-in carer proved to be a challenge for them). The carers who arrived each day were wonderful - and I learned a lot from them. They were competent, thorough and dedicated to the care of my elderly parents. It was obvious that they enjoyed their work, and valued the support of a small, family run, company. They look after their own staff, as well as the clients. The end result is a very professional service provided by individuals who enjoy their job - which must be very challenging at times but is very much appreciated. Thank you to all at Home Counties Carers who helped to look after my parents, with such kindness, at the end of their lives.

Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)

Hi Chris, thank you for your kind words, I am so pleased we were able to help. Regards Matthew Kalupka


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Review from Karen (Daughter of Client) published on 12 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Counties Carers are our life savers and have provided a wonderful seamless live-in care arrangement for both our parents since early May 2016. We were lucky enough to have a wonderful carer for a full 2 months and she bonded and had a wonderful relationship with both my parents.
Sadly my Mother
passed away in June so our worry was that our Father continued to have the companionship and care he so deservedly needed to help him through. In early July a new carer started who has settled so well and knows our Father's every need and is now his permanent carer and my Father has gone from strength to strength under her care.
Home Counties provide a wonderful service and their staff, both carers and managerial staff are an absolute credit, always friendly, willing and caring.
I would highly recommend Home Counties to all our friends and family (and have already done so!) and I know from conversations too that the carers themselves love working for Home Counties.

Reply from Matthew Kalupka, Owner at Home Counties Carers (Live In and Home Care)

Karen,
Thank you for your kind words,.
Matthew Kalupka
Owner


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Review from Caroline M (Daughter of Client) published on 12 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Communication with the managers of the agency was always excellent - quick, honest responses and where additional help/ changes were required, these were handled well and sensitively. Feedback was always accepted and acted upon wherever and whenever possible, albeit there are inevitable constraints
at times. This particular period was a very hard situation for us - end of life, but fortunately, the live-in carer who was allocated was a very suitable person who helped us all in a very caring and considerate manner, settling into a difficult situation very quickly and managing the day to day changes. It was a shame she wasn't available right to the end.
The daily carers who also assisted were capable, respectful and had pleasant manners. We had three previous live-in carers for a few months before this and one aspect where they could all benefit from was some food preparation training for basic meals and presentation thereof.
Overall a service which enabled a dignified end of life at home

Reply from Matthew, Owner at Home Counties Carers (Live In and Home Care)

Hi Caroline,
Thank you very much for your kind, informative and helpful review it is most appreciated.
You make a very valid point about the calibre and ability to make and present food. Our new Live in Care Manager has recently produced a Home Counties Carers specific recipe book that has full instructions on many of the basic and staple meals and sauces. It is given to all of our Carers at their induction and those that still need some additional training will be invited to the office for some cooking lessons.
Thank you again.
Matthew Kalupka
Owner


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Review from Lynda B (Daughter of Client) published on 12 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Well run agency. Known and used in my professional capacity as community matron prior to current input with both my mother and mother-in-law. Ther manager has a nursing background which is always a benefit to the clients and families who need to know everything will be done in the best interest of the
client. Always happy to listen to any concerns voiced and willing to use them as a learning opportunity for the future. Lovely carers!
Some people may say expensive however you get what you pay for and many agencies leave a lot to be desired.

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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Home Counties Carers (Live In and Home Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Home Counties Carers (Live In and Home Care) is calculated as follows: ( (100 Excellents x 5) + (5 Goods x 4) ) ÷ 105 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Counties Carers (Live In and Home Care) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Sep 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (2)

Lucinda

Lucinda Kalupka

Job Title: Co-founder of Home Counties Carers

Joined: 2011

- Degree in Adult Nursing with 16 years of nursing experience within the NHS
- 6 years as Ward Sister in a leading teaching hospital in London
- Specialised in Care of the Elderly, Orthopaedics and Urology


"Care has always been central to my nursing career and I have especially enjoyed working with the elderly. This is an area that is often undervalued and overlooked, something we aim to change through Home Counties Carers. It is important to us that our service is not just one of the duties performed and care given, but one of friendship and support, and our goal is to enable our clients and enrich their lives. Our staff understand that their role is not just about fulfilling the job but also reaching out and being there for those that may not have the family or social network and support they once had."


Matthew

Matthew Kalupka

Job Title: Co-founder and Director of Home Counties Carers

Joined: 2011

14 years as a Consultant and Business Leader in a specialist recruitment firm
Instrumental in achieving the coveted No 2 spot in The Times Top 100 Best Small Companies to work for


"People have always come first for me, whether it is family, friends or colleagues – their trust and happiness have always been my priority. Working with happy people makes it easier to achieve your goals – and more fun along the way. Our goal is to maintain our clients' independence, safely and comfortably. We do this with minimal intrusion or disruption, assuring family and friends that their loved ones are being cared for to the highest standards by the best staff in the industry."


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