Quality Support Solutions

Office G21, Bedford i-lab, Stannard Way, Bedford MK44 3RZ
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8.0 3 Reviews
  • Quality Support Solutions, Bedford
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9.8
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Care Provided by Quality Support Solutions

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Quality Support Solutions
  • Person in charge
  • Paula Hamilton (Manager)

Funding & Fees Guide for Quality Support Solutions

  • Prices

  • Monday - Friday 1hr £22.76 Weekend 1hr £27.31
    45mins £19.26 45mins £23.11
    30mins £14.85 30mins £17.94
    15mins £9.63 15mins £11.55

  • We have rates for Bank Holidays on request.
    We invoice monthly with a clear breakdown of call times charged for.
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Quality Support Solutions Reviews (3)

8.0

Quality Support Solutions has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Quality Support Solutions has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
0
1
1
2

Review from G H (Mother of Client) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care under a very good manager, she is very easy to contact for queries, no matter how small. The carers are excellent. They are very friendly, kind, patient and attentive to the needs of my sons. I am very pleased with the professional care and support that all the carers provide.
Thank you, Quality Support Solutions, for delivering a great service.

Reply from Paula Hamilton, Director/ Manager at Quality Support Solutions

Thank you for reviewing us, and we aim to keep up the good support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lawrence S (Brother of Client) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and considerate staff members who treat service users with respect and decency. Staff pick up on time and return on time. Highly recommended in all aspects of care in elderly service users.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane P (Wife of Client) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family has been using the services of Quality Support Solutions for a few years now and have found them to be professional and reliable. This week we had our usual carer but my family had a mini-crisis and I contacted the carer and asked her to change the plans midway during the service. "No problem",
she said, and we got sorted.
When things go right it is easy but when things go wrong and you get a good service you know you are with a winning company.
I highly recommend them to anyone looking for their services.
Thank you Quality Support Solutions.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Quality Support Solutions is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Quality Support Solutions is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Quality Support Solutions is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Feb 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Quality Support Solutions

What Type of Services does Quality Support Solutions offer?

Quality Support Solutions offers Home Care.

How many Carers does Quality Support Solutions employ?

Quality Support Solutions employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Quality Support Solutions to verify any information. View our terms and conditions. Quality Support Solutions has a Basic Service – more info.