Home Instead (Edinburgh)

Unit 22, Castlebrae Business Centre, Peffer Place, Edinburgh EH16 4BB
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Top 20 award
9.8 128 Reviews
  • Home Instead (Edinburgh), Edinburgh
Home Instead specialises in providing companionship based support to adults of all ages. Staff help you maintain your independence and quality of life. All in the home you love.

Home Instead is owned and operated by a local couple, Andrew and Joanna Senew. Their goal is to become the most admired care company in Edinburgh by changing the face of ageing.

They tailor the services they provide to you to ensure they help you achieve what's important to you. Services fall into the following categories:

•        Companionship
•        Home Help
•        Specialist Dementia Care
•        Overnight Sleepovers
•        Respite & Convalescence Support
•        Personal Care

Care workers don't just help you in your home. They can accompany you to appointments and on visits to your favourite places.

Being an independent care provider, this lets them offer you the flexibility and time to do things the way you like without being rushed.

Many clients use their self directed support / direct payments to help fund the cost of services.

All CAREGivers are selected for their caring and compassionate natures. They run extensive background checks on them all. Then develop their caring skills through market leading training. This includes City & Guilds accredited dementia care training programme.

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Care Provided by Home Instead (Edinburgh)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Allana Anderson (General Manager)

Funding & Fees Guide for Home Instead (Edinburgh)

  • Prices

  • £38.00 per hour

  • We're consistently rated highly for giving great value for money

Home Instead (Edinburgh) Reviews (128)

Total of 128, showing 1-20
9.8

Home Instead (Edinburgh) has a Review Score of 9.8 (9.775) out of 10, based on 59 reviews in the last 2 years. Over all time Home Instead (Edinburgh) has 128 reviews.

Overall Experience

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Date Published

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Review from L S (Client) assisted by family/friend published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This experience involved two carers, allowing respite relief for my husband, by making visits am or pm when he was away, over five days. Both carers were very reliable, friendly and approachable, flexible and willing to help. They tackled a variety of ad hoc tasks, around and outside our home, doing
their very best to support me.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thank you so much for your 5 Star review. We're delighted everything went so well. Providing respite to families is an important part of our service.


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Review from David S (Husband of Client) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased. Our normal carers (two) know us well and I am very confident about relying on them. Our occasional replacement carers are always good too. The office admin team is always helpful.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for giving us a 5 Star rating for your overall experience, it's great to read how you are confident relying on your regular carers and that the occasional replacement carers are always good too.


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Review from Heather B (Wife of Client) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and I are delighted with the staff member from Home Instead. My husbands needs are attended to by a cheerful person and some light housekeeping duties are completed which helps me enormously. I am also able to be away from the house for a few hours knowing that my husband is safe and
being looked after.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your wonderful 5 Star review, we're so happy to hear you are both delighted with the service and that you are getting a few hours away from the house.


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Review from C L (Sister of Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very difficult to judge, as my brother remembers nothing about anything! But from what I've seen, the carers treat him with dignity, respect his wishes, are flexible in terms of tasks, and are really helpful in keeping the household running. I'm very pleased that the same carers come every week. It
could be cheaper, but the consistency is worth paying extra for in my brother's case.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your feedback - we too believe that continuity is central to the overall quality of the service.


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Review from Peter H (Son of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been enabled to continue to live in her flat with support, three days per week, from the carers at Home Instead. The management is excellent and I am kept informed of any last-minute changes due to carers' ill health, or transport issues etc. My mother is fairly stubborn and has lived
completely independently until a few years ago when a combination of physical health deterioration and poor short-term memory meant I needed to find additional care to augment what she already has. I have been extremely pleased with the care provided. I have met a number of the caregivers during my visits to Edinburgh and they all have seemed very professional and sympathetic. On a few occasions they have raised concerns about my mother and these have always been passed on to me very rapidly. I recommend Home Instead (Edinburgh).

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thank you for saying how pleased you are with our service, the care provided and for recommending us!


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Review from Alison E (Ex Family Member) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care our relative/friend has received from Home Instead is excellent. It is a well-managed and organised service with carers, who are both professional in their approach and very caring and encouraging and friendly. The managing staff are willing to pick up on suggestions and requests and provide
a well-managed and reliable professional service.
The change in the person receiving the care has been quite wonderful, since the onset in May 2024.
I write this review on behalf of his son and his cousin and power of attorney. We all send our appreciation and thanks.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thank you, just amazing to read "the change in the person receiving care has been quite wonderful".


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Review from David J (Son of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From set-up to almost immediate and necessary changes, the management has been first-class in responding to changing needs. The carers have instantly bonded with Mum and she very much looks forward to their visits.

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Review from B B (Daughter of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After almost 4 years of supporting my mum to stay as independent and in control as she is able, I was beginning to find it more of a challenge.
It has been a long road and despite many attempts to get help from outside the family Mum just kept saying no.
I heard about Home Instead from a friend and
decided to give them a go. Mum was very resistant at first but with support and perseverance from the Home Instead team the right home help for Mum was found.
Having the patience, kindness and reliability of Mum's home help and the team and having access to notes and support that is tailored to Mum's needs and wishes is really great.
Instead of having to justify why we need support and put Mum through assessments, which cause her a lot of distress, we now have support and are building relationships with Mum's home help and the team.

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Review from Heather C (Daughter of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently started using Home Instead for my mother, who is extremely independent. We felt we could use a little bit of help with light household tasks and also some different companionship for Mum.
The initial contact was excellent and very inclusive, Mum felt engaged and listened to. Home Instead
were careful when matching a suitable companion/carer and they allocated a lovely lady. This is an excellent match. She is caring and helpful while being respectful of Mum's independent nature. Mum enjoys her time with her and acknowledges that she actually helps her independence, as she takes her out when she wants to for small shopping trips or coffee.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thank you. Delighted to read you all feel listened to and the service is working so well for Mum!


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Review from Mark W (Son of Client) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad receives twice-weekly visits and provides companionship and help with shopping and trips. Our carer is very helpful and provides me with regular updates on how Dad is keeping. At all times she is professional and courteous to Dad and myself. I would definitely recommend Home Instead if you are seeking
support for an elderly relative.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for the great feedback and for recommending us!


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Review from S W (Daughter of Client) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum can be a challenge to get out of bed never mind the house but a particular member of staff and the team have been brilliant with her. And they achieve the impossible. Mum regularly has outings and fun and someone else to talk to. We get emails and photos to tell us what they've been up to and I
know Mum enjoys her time with the particular member of staff, even if she can't remember fully due to Alzheimer's.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Fantastic - so pleased to hear we've been able to achieve the impossible! Seriously - it sounds like the match we've been able to make and the trust that's built from that is paying off with Mum enjoying her outings.


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Review from C M (Client) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Home Instead for over 2 years now and find them helpful in all the tasks they do for me. Especially anything I need in regard to for example getting my blue badge form for renewals done on a smartphone as I don't have a laptop or smartphone, taking me shopping, to appointments and generally
helping me to live at home myself. If I need more help in the future, I know will get it. Also, the company have a cheery smile when they arrive on my care day.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

What lovely comments, we particularly enjoyed reading about the cheery smile and it's good to know you can rely on us if you need more help in the future.


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Review from K M (Wife of Client) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead operationalises very quickly unlike the local authority's own service which has a wait time. Staff are very professional, entirely trustworthy and have the care of vulnerable people at the heart of their service. Staff appear to be very well trained and supported. The cost of the service
is very high, not commenting on value as quality is also high but really adds up and exhausts funding quite quickly.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your feedback. The majority of our reviews rate us 4 or 5 Stars for value for money so we would be keen to speak to you about your rating. I'll ask our team to be in touch with you, we may be able to advise on different sources of funding. I'm pleased you've found us to be responsive, our service of high quality, our staff well trained and supported. To achieve all this we invest a lot in our care professionals and office teams. Unfortunately, the way care is funded in Scotland doesn't support all this which means families often need to top up to get the service they would like.


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Review from J A (Daughter of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It hasn't been easy getting in-home care for my mum and stepdad. They've resisted the idea that they need help since we first approached Home Instead last Summer. But the arrival of the carer for two lunchtime sessions a week last year has turned that resistance around and, after some negotiation, we
now have two supper-time sessions with this carer too. That started last night and before the carer had even left for the evening, Mum phoned me to say how wonderful it had been. Their carer is kind and unassuming and my parents adore her. And I can never quite believe how much she gets through each visit when I read the reports from Home Instead after each session. Thank you to one of the staff for her patience in getting this all set up and a huge thank you (and sigh of relief) to our carer for her professionalism and good humour. Her presence puts our minds at ease so much.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

It's not unusual for people to be anxious about accepting care for the first time. I'm delighted that like many others your parents have found it a positive experience!


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Review from F S (Client) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with your service. Excellent, lovely support, you couldn't have matched me better. 10/10

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

We're delighted to read your feedback and hear we managed to get such a good match for you, thanks for your feedback!


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Review from J S (Power of Attorney of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the service offered by Home Instead - both in terms of the care and attention given by the staff, and the supporting management of the service. The team has been responsive and professional throughout, and those delivering the service have been friendly, sympathetic and attentive.
I
would have no hesitation in recommending this service to others.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thank you so much for your kind words and 5 star review, it's a great start to the week for us to read this!


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Review from Frederick W (Husband of Client) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't ask for more sympathetic treatment by all the staff. My two main carers are like family now, and help my wife to enjoy life.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

We're so pleased to hear how well the relationship with your carers is working, thank you!


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Review from Grant M (Son of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has Alzheimer's and the daily visit by the carers provides invaluable additional support and companionship. Home Instead are very proactive in calling me with any concerns and questions the carers have. The overall support provided is excellent.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thank you so much - we're so pleased to hear the support we're providing is working so well


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Review from Keith C (Son of Client) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been clients of Home Instead for over five years. In all that time, I have found all members of their Edinburgh team to be extremely professional, attentive, sympathetic and very kind. The quality of care provided has been first class, in no small way due to the continuity of the carers
who attend. Having heard a few horror stories surrounding the care sector, I feel very fortunate to have been recommended to Home instead.

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Review from Ewan M (Son of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to convey our thanks for the ongoing terrific care that is provided by one carer at Home Instead who looks after our mother three days a week. Our Mother has vascular Dementia with Alzheimer's. The carer has a really 'can do' attitude and has got the perfect balance of care, companionship,
assertiveness and reliability and is a real asset to the company.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

"The perfect balance of care, companionship, assertiveness and reliability" - your Mum's carers sure if "is a real asset to the company". Thanks for your feedback!


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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Home Instead (Edinburgh) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.775 for Home Instead (Edinburgh) is calculated as follows: ( (282 Excellents x 5) + (53 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 347 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Edinburgh) is based on 58 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 12 Dec 2024

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Very good

(5)
How good is our staff team? Excellent

(6)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Excellent

(6)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (18)

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Meet the Team (2)

Andrew &

Andrew & Joanna

Job Title: Owners & Directors

Joined: 2011

Andrew and Joanna live in Portobello (Edinburgh's Seaside) with their 4 year old daughter Iona and their dog Tweed.

Andrew, a qualified accountant, grew up in Edinburgh. Before starting Home Instead he worked in the finance sector and latterly ran his own business. Joanna, who is from Northern Ireland, has lived and worked in Edinburgh for 20 years, latterly as a full-time mum.

"We understand the need for the right sort of care, care that is tailored to the needs of individuals. The way we care for our clients really is different and allows us to make a positive impact on the lives of local people."


Allana

Allana

Job Title: General Manager

Joined: 2015

Allana’s role is quite varied as she is involved in all aspects of what we do. As our General Manager, Allana helps everyone in the office to make sure that all of our clients and CAREGivers have a great experience during their time with Home Instead. She has worked both in childcare and care of the elderly for 19 years so it’s safe to say she can get along with just about anyone! In her free time, she enjoys photography, gardening, going for long walks and sewing.


Frequently Asked Questions about Home Instead (Edinburgh)

What Type of Services does Home Instead (Edinburgh) offer?

Home Instead (Edinburgh) offers Home Care.

How many Carers does Home Instead (Edinburgh) employ?

Home Instead (Edinburgh) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Edinburgh) to verify any information. View our terms and conditions. Home Instead (Edinburgh) has a Platinum Service – more info.