Home Instead (Edinburgh)

Unit 22, Castlebrae Business Centre, Peffer Place, Edinburgh EH16 4BB
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Top 20 award
9.8 128 Reviews
  • Home Instead (Edinburgh), Edinburgh
Home Instead specialises in providing companionship based support to adults of all ages. Staff help you maintain your independence and quality of life. All in the home you love.

Home Instead is owned and operated by a local couple, Andrew and Joanna Senew. Their goal is to become the most admired care company in Edinburgh by changing the face of ageing.

They tailor the services they provide to you to ensure they help you achieve what's important to you. Services fall into the following categories:

•        Companionship
•        Home Help
•        Specialist Dementia Care
•        Overnight Sleepovers
•        Respite & Convalescence Support
•        Personal Care

Care workers don't just help you in your home. They can accompany you to appointments and on visits to your favourite places.

Being an independent care provider, this lets them offer you the flexibility and time to do things the way you like without being rushed.

Many clients use their self directed support / direct payments to help fund the cost of services.

All CAREGivers are selected for their caring and compassionate natures. They run extensive background checks on them all. Then develop their caring skills through market leading training. This includes City & Guilds accredited dementia care training programme.

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Care Provided by Home Instead (Edinburgh)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Allana Anderson (General Manager)

Funding & Fees Guide for Home Instead (Edinburgh)

  • Prices

  • £38.00 per hour

  • We're consistently rated highly for giving great value for money

Home Instead (Edinburgh) Reviews (128)

Total of 128, showing 21-40
9.8

Home Instead (Edinburgh) has a Review Score of 9.8 (9.775) out of 10, based on 59 reviews in the last 2 years. Over all time Home Instead (Edinburgh) has 128 reviews.

Overall Experience

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Review from Fiona M (Sister of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel like a broken record but I cannot speak highly enough about my brother's personal assistant from Home Instead.
In the past 4 years, the personal assistant has forged an invaluable relationship with my brother who trusts and likes him very much (although he does question his football affiliations!)
and he really enjoys their time together. There is no doubt that Home Instead did well when matching the 2 of them.
Without the carer, my brother would never leave his Nursing Home and he wouldn't have developed other friendly relationships in the pub where they go twice a week for coffee. Going out with the personal assistant allows him to feel 'normal'.
Given my brother's worsening dementia I am sure that the personal assistant provides a great deal of reassurance for him and can reinforce aspects of his life that he repeatedly forgets e.g. appointments, personal history, family relationships etc.
If there comes a time when my brother can no longer afford Home Instead's input it will be severely detrimental to his quality of life.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

We're so pleased to hear how good a match we've been able to make and the difference it has made to your brother's quality of life over the years! Thanks for your review.


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Review from Roberta S (Wife of Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After his stroke, my husband's memory and speech were badly affected.
Having the Home Instead carer for 2 hours a week took away some of the 24/7 mental strain and allowed me a very welcome respite.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Our respite care services are a great way to share the care, giving family members an important break, whether a few hours a day or week. Pleased to hear it's working so well for you!


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Review from S B (Daughter of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff all very professional and caring. Putting cover in place for holiday leave. Get a daily update which is helpful. Personal touch which helps to build good relationships. My mum is very happy with her new carer despite initial reluctance.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for your feedback. To begin with, it's not uncommon for people to have some reservations about receiving care, so it's lovely to hear that Mum is very happy now.


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Review from Sharon A (Daughter of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead to support my mum for a number of months now. Her carers are wonderful. With every caregiver, the test is always when little things don't go quite right and teething problems occur. Home Instead are excellent in this regard. They head off any issues immediately and the
support is exactly what you need. The carers have been amazing and handled my mum with dignity respect and most importantly tenderness and care. When staff are off on holidays they have always replaced them with people Mum knows.
I have been hugely impressed with the team of carers and also the managers and owners. I cannot rate them highly enough.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Amazing! Thanks for all your feedback and for saying you can't rate us highly enough. It means a lot to us!


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Review from Elizabeth M (Wife of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What is important to me is that the carer manages to get my husband to change into gardening clothes and back again after getting him to do some work in the garden and still keep him in a good mood. I take my hat off to her!

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Care and respite care comes in all shapes and sizes. For you and your husband, enjoying some gardening - thanks for your feedback.


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Review from Karen H (Daughter of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for our mum for four years now and have been very happy with the care she has received. Initially she was reluctant to receive any help other than with housework. Home Instead were very understanding about this and explained that they always prioritise what the client
needs and is ready to accept. My mum is now 90 and still living at home thanks largely to Home Instead's flexible approach to 'care', their high standard of staff and the emphasis they put on continuity of care. My mum now has a team of 4 staff who visit so she had some support every day. When staff are on holiday or off sick the office tries hard to provide cover from someone who knows my mum, often from her team. Staff keep my mum's house clean, do her food shopping, prepare simple meals, help her with any personal tasks as and when needed and provided companionship. This provides all of her family with great reassurance. They are also excellent at informing us if there are any concerns.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for your detailed feedback, it's great to hear our flexible approach is helping Mum to continue to live well at home.


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Review from J W (Client) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for rating us excellent, we take great pride in receiving reviews like this!


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Review from J H (Daughter of Client) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring staff who take time to get to know what is required. Interested in what my parents like and need. Recommend extremely highly.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your fantastic feedback, taking time to get to know people before the service starts and over time really matters to us. So it's great to hear it's working!


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Review from A O (Sister of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is very content with the service Home Instead provides.
His carer visits twice a week and is very reliable and conscientious. He engages my brother in lots of chat which is great as my brother lives alone and only has a small circle of chums. The carer encourages him to tidy his home, hoover
and clean the kitchen. It used to look like a bomb site but is now much cleaner and tidier since his carer supported him. (The carer does a lot of tidying himself too.)
My brother's verbal skills and mental health have also improved immeasurably since we started with Home Instead. They are extremely kind and thoughtful. Non-judgemental and respectful.
We value the service hugely and wouldn't be without it! Thank you so much Home Instead!

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your wonderful feedback - to read your brother's verbal skills and mental health have improved immeasurably is just fantastic!


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Review from Babs W (Daughter of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has matched three excellent care staff for my mum.
The team are fun, compassionate, friendly, and professional and has become part of the family.
Mum looks forward to her fun-filled daily visits, which allow her to enjoy her days rather than feeling isolated.
Shopping trips, baking,
nail painting and even balloon tennis are some of the daily activities that now fill her days.
It has allowed the family peace of mind knowing that she is being well cared for, by people that we trust.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

To hear we're bringing fun and joy to your mum's days is just fabulous, must try balloon tennis sometime soon myself!


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Review from C B (Husband of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is doing an excellent job for us and she and my wife have bonded extremely well. Her care and support are greatly appreciated and I am especially pleased with the dignified and gentle way she deals with my wife. Thank you very much for pointing her in our direction.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

We're delighted to hear how well everything is going and will pass on your kind words to your wife's care professional, thanks again for your feedback!


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Review from C G (Son of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're all very pleased with the carer. The choice of carer couldn't have been better: she is able to provide just the kind of companionship, help, and support needed at this moment. The service is top notch.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Top notch, Wow! Thanks so much for your feedback, we're especially pleased to read the choice of carer couldn't have been better!


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Review from Philip G (Son of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with my dad’s carer’s twice-weekly visits. I think Dad really appreciates the time she spends chatting and doing crosswords with him. He does look forward to her visits. She is also helpful in taking him to various appointments.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks, it's lovely to know how happy you are with our service and how much your dad appreciates the visits!


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Review from Richard G (Son of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is brilliant with Dad, and he always seems happier when she’s visited.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Lovely! It makes us happy knowing our visits make your dad happy.


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Review from M S (Client) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the service provided.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your feedback; we're delighted to hear you are very happy with the service.


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Review from J W (Client) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management constantly changing carer rotas is upsetting. I realise this can be difficult since the carer broke her arm - she's much missed.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your feedback; we're sorry for the changes necessitated by the regular caregiver breaking her arm.


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Review from D R (Client) assisted by family/friend published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer who visits is fantastic, need one say more.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for your fantastic five star review and feedback!


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Review from R H (Daughter of Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have used Home Instead for the past few years. We have a fabulous carer who comes to Mum and is now part of the family. Although expensive, the care is brilliant and allows me time off. Many thanks.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

We're delighted to hear how happy you are and that our caregiver has become part of the family. Thanks for your feedback!


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Review from M M (Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to use Home Instead last year, before going into hospital for a hip replacement. My mobility was poor and I needed personal care. I have been very well cared for by my personal carers who have been most kind and helpful to me. Thankful to say, my mobility is much improved and my need for personal
care is less but it is good to see a friendly face and good company, so nice to have the same carers every week, I have found everyone most helpful.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your wonderful feedback. As you say, the type of support we offer can change depending on your needs. So pleased your hip replacement has been a success!


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Review from A T (Next of Kin) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent professional caregiving service was provided to my mother. She looks forward to the caregiver visits both of whom are very friendly, hard-working and compassionate and we benefit from the reassurance their visit brings.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

We're so pleased to hear Mum looks forward to our visits and that they give you reassurance.


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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Home Instead (Edinburgh) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.775 for Home Instead (Edinburgh) is calculated as follows: ( (282 Excellents x 5) + (53 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 347 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Edinburgh) is based on 58 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 12 Dec 2024

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Very good

(5)
How good is our staff team? Excellent

(6)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Excellent

(6)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (18)

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Meet the Team (2)

Andrew &

Andrew & Joanna

Job Title: Owners & Directors

Joined: 2011

Andrew and Joanna live in Portobello (Edinburgh's Seaside) with their 4 year old daughter Iona and their dog Tweed.

Andrew, a qualified accountant, grew up in Edinburgh. Before starting Home Instead he worked in the finance sector and latterly ran his own business. Joanna, who is from Northern Ireland, has lived and worked in Edinburgh for 20 years, latterly as a full-time mum.

"We understand the need for the right sort of care, care that is tailored to the needs of individuals. The way we care for our clients really is different and allows us to make a positive impact on the lives of local people."


Allana

Allana

Job Title: General Manager

Joined: 2015

Allana’s role is quite varied as she is involved in all aspects of what we do. As our General Manager, Allana helps everyone in the office to make sure that all of our clients and CAREGivers have a great experience during their time with Home Instead. She has worked both in childcare and care of the elderly for 19 years so it’s safe to say she can get along with just about anyone! In her free time, she enjoys photography, gardening, going for long walks and sewing.


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