£38.00 per hour
We're consistently rated highly for giving great value for money
Home Instead (Edinburgh) has a Review Score of 9.8 (9.775) out of 10, based on 59 reviews in the last 2 years. Over all time Home Instead (Edinburgh) has 128 reviews.
Review from Allan B (Husband of Client) published on 16 May 2023
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
It's great to hear how both of you and the boats are all benefiting from our visits!
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Treated with Dignity
Value for Money
Review from Sheila W (Client) published on 14 May 2023
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
How lovely to read how well you get on with your caregiver and how helpful she is.
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Value for Money
Review from M N (Client) published on 14 May 2023
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
We're delighted you've consistently had a great service over the years, thank you.
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Review from H R (Daughter of Client) published on 14 May 2023
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
So pleased to hear your service of six years has always been wonderful.
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Review from Martin P (Godson of Client) published on 14 May 2023
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Indeed! Our service isn't just about the time we spend visiting. Thanks for letting us know how much you appreciate the advice our office team offer.
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Review from L M (Wife of Client) published on 13 May 2023
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Wow! "A lifesaver for us all" and "part of the family", feeling proud reading your wonderful praise, thank you!
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Review from Lorraine T (Daughter of Client) published on 10 May 2023
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
We're so pleased you have full confidence in us to share Mum's care - thanks for your feedback.
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Review from L G (Daughter of Client) published on 10 May 2023
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks for letting us know how much your mother looks forward to our visits and how beneficial they are.
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Review from J M (Client) published on 8 May 2023
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thank you for your lovely comments, at a difficult time for you it's great to know we're helping so much.
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Treated with Dignity
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Review from Anne T (Client) published on 8 May 2023
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
We're delighted to hear everything is going so well, so quickly. Thanks for your review.
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Review from C B (Daughter of Client) published on 8 May 2023
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
To read Mum's general wellbeing and mood have improved is just amazing! Thanks for your feedback.
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Review from Jo D (Daughter of Client) published on 8 May 2023
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks for your feedback. Caregiver matching and continuity really are two of our top priorities. Many of our caregivers have been with us for several years, consistently visiting their clients. We're sorry this hasn't been your experience and we'll keep doing our best to get this right for you. Unfortunately, in some areas - particularly City Centre - this is more difficult to do. Despite this, we're pleased to see your ratings for 'Dignity' and 'Care' are strong. Thank you.
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Review from Daphne C (Niece of Client) published on 8 May 2023
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks for your review and letting us know how much you both value the social contact we are able to give.
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Review from Geraldine J (Client) published on 4 May 2023
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thank you for such excellent feedback; it's lovely to hear how well everything is going - even in a traffic jam!
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Review from Sally G (Daughter of Client) published on 4 May 2023
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks for your feedback; we're pleased you find us easy to deal with and reliable.
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Review from E C (Client) published on 4 May 2023
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks for your wonderful feedback and for letting us know about the teething problems we were able to resolve. I'll ask one of our team to get in touch to discuss how we can make sure you get good value from your weekend visits.
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Review from A A (Client) published on 4 May 2023
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
We're delighted to read such excellent feedback - thank you - particularly since being responsive and reliable are two of our core values.
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Review from Lisa M (Niece of Client) published on 1 May 2023
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks so much for your wonderful feedback, we're delighted the service is working so well for your uncle.
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Review from R C (Niece of Client) published on 1 May 2023
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Distance tends to add complexities to caring for a loved one, so we're pleased the service is working well and giving you reassurance.
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Review from A R (Son of Client) published on 20 January 2023
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Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks for your wonderful feedback - yes, we're so lucky to have her and all the other fabulous caregivers on our team.
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The Review Score of 9.8 (9.775) out of 10 for Home Instead (Edinburgh) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 59 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.775 for Home Instead (Edinburgh) is calculated as follows: ( (282 Excellents x 5) + (53 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 347 Ratings = 4.775
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Edinburgh) is based on 58 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Dec 2024
How well do we support people's wellbeing? |
Excellent
(6) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Excellent
(6) |
How good is our setting? |
Not Assessed
(0) |
How well is care and support planned? |
Excellent
(6) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Owners & Directors
Joined: 2011
Andrew and Joanna live in Portobello (Edinburgh's Seaside) with their 4 year old daughter Iona and their dog Tweed.
Andrew, a qualified accountant, grew up in Edinburgh. Before starting Home Instead he worked in the finance sector and latterly ran his own business. Joanna, who is from Northern Ireland, has lived and worked in Edinburgh for 20 years, latterly as a full-time mum.
"We understand the need for the right sort of care, care that is tailored to the needs of individuals. The way we care for our clients really is different and allows us to make a positive impact on the lives of local people."
Job Title: General Manager
Joined: 2015
Allana’s role is quite varied as she is involved in all aspects of what we do. As our General Manager, Allana helps everyone in the office to make sure that all of our clients and CAREGivers have a great experience during their time with Home Instead. She has worked both in childcare and care of the elderly for 19 years so it’s safe to say she can get along with just about anyone! In her free time, she enjoys photography, gardening, going for long walks and sewing.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Edinburgh) to verify any information. View our terms and conditions. Home Instead (Edinburgh) has a Platinum Service – more info.