Home Instead (Edinburgh)

Unit 22, Castlebrae Business Centre, Peffer Place, Edinburgh EH16 4BB
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Top 20 award
9.8 128 Reviews
  • Home Instead (Edinburgh), Edinburgh
Home Instead specialises in providing companionship based support to adults of all ages. Staff help you maintain your independence and quality of life. All in the home you love.

Home Instead is owned and operated by a local couple, Andrew and Joanna Senew. Their goal is to become the most admired care company in Edinburgh by changing the face of ageing.

They tailor the services they provide to you to ensure they help you achieve what's important to you. Services fall into the following categories:

•        Companionship
•        Home Help
•        Specialist Dementia Care
•        Overnight Sleepovers
•        Respite & Convalescence Support
•        Personal Care

Care workers don't just help you in your home. They can accompany you to appointments and on visits to your favourite places.

Being an independent care provider, this lets them offer you the flexibility and time to do things the way you like without being rushed.

Many clients use their self directed support / direct payments to help fund the cost of services.

All CAREGivers are selected for their caring and compassionate natures. They run extensive background checks on them all. Then develop their caring skills through market leading training. This includes City & Guilds accredited dementia care training programme.

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Care Provided by Home Instead (Edinburgh)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Allana Anderson (General Manager)

Funding & Fees Guide for Home Instead (Edinburgh)

  • Prices

  • £38.00 per hour

  • We're consistently rated highly for giving great value for money

Home Instead (Edinburgh) Reviews (128)

Total of 128, showing 41-60
9.8

Home Instead (Edinburgh) has a Review Score of 9.8 (9.772) out of 10, based on 59 reviews in the last 2 years. Over all time Home Instead (Edinburgh) has 128 reviews.

Overall Experience

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Review from Allan B (Husband of Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your care person keeps my wife safe, and entertained by chat and she has taken her to the hairdresser allowing me time as a volunteer boat repairer.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

It's great to hear how both of you and the boats are all benefiting from our visits!


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Review from Sheila W (Client) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very satisfied with the carer. We get on well and she is very helpful and gives good suggestions at times, reminds me of things I may forget!

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

How lovely to read how well you get on with your caregiver and how helpful she is.


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Review from M N (Client) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been a client for a number of years and always had great service.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

We're delighted you've consistently had a great service over the years, thank you.


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Review from H R (Daughter of Client) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Edinburgh) has given support for 6 years, we always have had a wonderful service from them and lovely care givers. The price is the only reason we can't ask for more hours.
Very reliable and always keen to know if we're happy.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

So pleased to hear your service of six years has always been wonderful.


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Review from Martin P (Godson of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Godmother has been receiving companionship from Home Instead for some months now. She has recently been officially diagnosed as being the moderate phase Alzheimers. The care has been excellent. My Godmother likes and enjoys her time with the Caregiver. When circumstances change or advice needed the
Home Instead staff are efficient and there is good two way communication.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Indeed! Our service isn't just about the time we spend visiting. Thanks for letting us know how much you appreciate the advice our office team offer.


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Review from L M (Wife of Client) published on 13 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support my husband receives is a life saver for all of us. The team have become part of our family. My husband is able to enjoy his days as a result of the support he gets. He looks forward to the time when he goes out.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Wow! "A lifesaver for us all" and "part of the family", feeling proud reading your wonderful praise, thank you!


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Review from Lorraine T (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are pleased with the service we are receiving from Home Instead. Mum is becoming less able and her Home Instead companion is thoughtful and patient with her. I have every confidence when leaving Mum with her.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

We're so pleased you have full confidence in us to share Mum's care - thanks for your feedback.


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Review from L G (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I have been really pleased with the service provided by Home Instead (Edinburgh) without which she wouldn't have been able to stay at home. She has 2 regular carers and very much looks forward to their visits which, in addition to the invaluable practical help given, benefit her mental
well-being hugely. The carers are excellent, showing sensitivity to my mother’s needs and always treating her with dignity and compassion.
If you are looking for a care provider in the Edinburgh area check out Home Instead - highly recommended!

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for letting us know how much your mother looks forward to our visits and how beneficial they are.


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Review from J M (Client) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved into a care home at fairly short notice in January 2023 and with the family all away I missed having someone to talk to very much. However, our carer who had been with us for a few months was able to spend a proportion of her time in conversation which I found a great help, particularly
as she was very well informed on a large number of subjects. I look forward to her visits every week. Sometimes it is necessary to have alternative carers who have all been excellent in every way. If an alternative is required the office always gives as much notice as possible and also if the carer is held up by traffic problems or other causes they will always try to let me know.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thank you for your lovely comments, at a difficult time for you it's great to know we're helping so much.


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Review from Anne T (Client) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been professional, helpful, kind and courteous with a sense of humour. In a quick time our carer has become a very welcome part of our household. No request is too much trouble. Any changes to the service are promptly notified to us and reasonable alternatives suggested.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

We're delighted to hear everything is going so well, so quickly. Thanks for your review.


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Review from C B (Daughter of Client) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Edinburgh) has been providing services for my mother for over a year now I think, I can't really remember as it has just become part of our weekly routine. Communication with the admin staff in the office is excellent and I appreciate the updates and opportunities to talk about how things
are going on a regular basis. We appreciate the outings and the shopping that my mother is now able to do more independently with the help of a Home Instead carer and her general wellbeing and mood has improved over the last few months. It gives us peace of mind knowing that my mother is being supported by a professional during the week so that she is able to enjoy her visits with her great-grandson at the weekends. Thank you.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

To read Mum's general wellbeing and mood have improved is just amazing! Thanks for your feedback.


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Review from Jo D (Daughter of Client) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, we have been pleased with the carers my mum has been given, although unfortunately since setting up her daily care last summer we have now had over seven different carers coming in and out of my mother's life at various times, which for someone living with dementia has been hard. Most of
the carers have in themselves been professional, kind and sensitive and I guess it's a sign of the times that carers move on and continuity is difficult. Sometimes communication has been difficult too with occasionally unexpected changes being made.
However, that all said we know we have good care in place for our mum at a difficult time in all our lives.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your feedback. Caregiver matching and continuity really are two of our top priorities. Many of our caregivers have been with us for several years, consistently visiting their clients. We're sorry this hasn't been your experience and we'll keep doing our best to get this right for you. Unfortunately, in some areas - particularly City Centre - this is more difficult to do. Despite this, we're pleased to see your ratings for 'Dignity' and 'Care' are strong. Thank you.


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Review from Daphne C (Niece of Client) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Review doesn’t particularly relate to March but to the service over the last year or whenever you last did a review.
Weekly visits to my aunt are much appreciated as I live in Lincolnshire so am not able to give her regular support. Her home care visitor is able to shop for her small needs, not much
as she is in a care home. The weekly visit is important for her outside social contact. My aunt enjoys being taken out in her wheelchair. The weekly visit helps to give a routine.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your review and letting us know how much you both value the social contact we are able to give.


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Review from Geraldine J (Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not expect anything more from my excellent carer. As well as being extremely efficient at her job, I find her very good company and calm under stress, i.e. when caught in traffic jams (which happened once for 2 hours).
I am very grateful for the care and attention she gives me.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thank you for such excellent feedback; it's lovely to hear how well everything is going - even in a traffic jam!


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Review from Sally G (Daughter of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is very easy to deal with and is very organised and helpful when discussing what can be difficult issues. They employ good, kind and helpful people who are very reliable. I would recommend them.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your feedback; we're pleased you find us easy to deal with and reliable.


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Review from E C (Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My care over the past year has generally been excellent. There have been a few teething problems at weekends due to staff availability, but the office has been helpful in ironing these out generally. However, with personal care required seven days a week, it has meant that by the weekend, any housework
needed has had to be done, and two hours are too long on Saturday and Sunday and expensive.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your wonderful feedback and for letting us know about the teething problems we were able to resolve. I'll ask one of our team to get in touch to discuss how we can make sure you get good value from your weekend visits.


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Review from A A (Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience as the service user with Home Instead has been exceptional. All office staff are extremely helpful and informative. The caregivers are of a high standard. Home Instead listens to their client's needs and reacts promptly.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

We're delighted to read such excellent feedback - thank you - particularly since being responsive and reliable are two of our core values.


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Review from Lisa M (Niece of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provides four hours a week, companionship care for my uncle and the service has been fantastic.
The carers are considerate of his needs, building a trustworthy relationship. Assisting with all tasks, food shopping, cleaning and taking him to places he would like to go.
I would recommend
the service.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for your wonderful feedback, we're delighted the service is working so well for your uncle.


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Review from R C (Niece of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for my aunt for over 2 years and have been very happy with the care she has received. This has increased over time and all of the care givers that go in have been fantastic. Her family live a long distance from her and it has been invaluable to know that she is well-supported.
The team has been very good at keeping in contact with us and also in responding to requests that we have made. Thank you so much.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Distance tends to add complexities to caring for a loved one, so we're pleased the service is working well and giving you reassurance.


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Review from A R (Son of Client) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm sure you will be happy to hear that we have nothing but positive feedback for you.
Carer is absolutely fantastic and my Dad always looks forward to her visits. The positive effect her visits have on my Dad's mental well-being is immeasurable. She always goes above and beyond, and nothing is too
much trouble for her. We (and you as a company) are so lucky to have her!
Also, every time we have the need to make contact with Home Instead as a company, the prompt service and responses are always first class.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your wonderful feedback - yes, we're so lucky to have her and all the other fabulous caregivers on our team.


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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Home Instead (Edinburgh) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for Home Instead (Edinburgh) is calculated as follows: ( (281 Excellents x 5) + (54 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 347 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Edinburgh) is based on 58 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 12 Dec 2024

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Very good

(5)
How good is our staff team? Excellent

(6)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Excellent

(6)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (18)

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Meet the Team (2)

Andrew &

Andrew & Joanna

Job Title: Owners & Directors

Joined: 2011

Andrew and Joanna live in Portobello (Edinburgh's Seaside) with their 4 year old daughter Iona and their dog Tweed.

Andrew, a qualified accountant, grew up in Edinburgh. Before starting Home Instead he worked in the finance sector and latterly ran his own business. Joanna, who is from Northern Ireland, has lived and worked in Edinburgh for 20 years, latterly as a full-time mum.

"We understand the need for the right sort of care, care that is tailored to the needs of individuals. The way we care for our clients really is different and allows us to make a positive impact on the lives of local people."


Allana

Allana

Job Title: General Manager

Joined: 2015

Allana’s role is quite varied as she is involved in all aspects of what we do. As our General Manager, Allana helps everyone in the office to make sure that all of our clients and CAREGivers have a great experience during their time with Home Instead. She has worked both in childcare and care of the elderly for 19 years so it’s safe to say she can get along with just about anyone! In her free time, she enjoys photography, gardening, going for long walks and sewing.


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