Home Instead (Edinburgh)

Unit 22, Castlebrae Business Centre, Peffer Place, Edinburgh EH16 4BB
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Top 20 award
9.8 128 Reviews
  • Home Instead (Edinburgh), Edinburgh
Home Instead specialises in providing companionship based support to adults of all ages. Staff help you maintain your independence and quality of life. All in the home you love.

Home Instead is owned and operated by a local couple, Andrew and Joanna Senew. Their goal is to become the most admired care company in Edinburgh by changing the face of ageing.

They tailor the services they provide to you to ensure they help you achieve what's important to you. Services fall into the following categories:

•        Companionship
•        Home Help
•        Specialist Dementia Care
•        Overnight Sleepovers
•        Respite & Convalescence Support
•        Personal Care

Care workers don't just help you in your home. They can accompany you to appointments and on visits to your favourite places.

Being an independent care provider, this lets them offer you the flexibility and time to do things the way you like without being rushed.

Many clients use their self directed support / direct payments to help fund the cost of services.

All CAREGivers are selected for their caring and compassionate natures. They run extensive background checks on them all. Then develop their caring skills through market leading training. This includes City & Guilds accredited dementia care training programme.

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Care Provided by Home Instead (Edinburgh)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Allana Anderson (General Manager)

Funding & Fees Guide for Home Instead (Edinburgh)

  • Prices

  • £38.00 per hour

  • We're consistently rated highly for giving great value for money

Home Instead (Edinburgh) Reviews (128)

Total of 128, showing 61-80
9.8

Home Instead (Edinburgh) has a Review Score of 9.8 (9.775) out of 10, based on 59 reviews in the last 2 years. Over all time Home Instead (Edinburgh) has 128 reviews.

Overall Experience

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Review from W U (Client) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Highly satisfactory, particularly during Covid problems.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your feedback, I'm glad you're finding the service "highly satisfactory". I noticed you scored us lower for 'management' so I'll ask one of the team to get in touch to see what we can do to improve this for you.


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Review from Isabel R (Daughter of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregiving service has been truly amazing. The Caregivers provide Mum with companionship, they help with her evening meals and medication, they walk her dog and help to keep the house clean and tidy. There have been times they have gone above and beyond - driving Mum and her cat to the vet, keeping
Mum safe and finding a solution when Mum locked herself out her house, and embroidering the most beautiful flower patch to cover the hole of Mum's favourite cardigan! Most importantly though, the caregivers are highly professional, kind, friendly and sensitive to the care needs of my Mum. Their visits have undoubtedly helped Mum to 'blossom' and have given her more confidence to live independently at home.
My sisters and I are so grateful to the Home Instead Team - their service has been hugely reassuring for us, offering us peace of mind that our Mum is being so well cared for and supported by such a professional and dedicated team.
A huge thank you.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thank you so much for your 5 star review, it means a lot to us to know you're so happy with everything.


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Review from P M (Daughter of Client) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my Mum is now in a home, I continue to use the carer from Home Instead. I could never have known how useful this could be. Mum loves her visits. The link with life before the home is essential for Mums mental health and being miles away I have someone who can alert me to issues who keeps me
up to date with Mums care and health.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Like a number of our other clients, I'm pleased we're still able to support both Mum and you even though she's now in a care home.


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Review from L B (Relative of Client) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support my family member receives is a very high standard. She is supported by one main caregiver, this consistency helps to build good relationships. The caregiver also has the opportunity to know my family members routines well and goes above and beyond so she can remain home, as is her wish.
The support is flexible and adapts to her needs, from arranging repairs to going on outings.
I highly recommend Home Instead.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for your feedback, you're so right that consistency helps to build great relationships!


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Review from Jim R (Son of Client) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother continues to receive an amazing level of help and companionship from her carers.
It gives peace of mind knowing how good they are and that the company is really well organised and has coped admirably with the difficulties of Covid.
Thanks to the care team, not forgetting all those in the
office as well.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for your lovely comments - and for recognising the role our office teams play.


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Review from Neil S (Son of Client) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class caregivers. Excellent communication.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for your wonderful feedback which we really appreciate!


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Review from H G (Daughter of Client) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support from Home Instead is invaluable for my mum. She looks forward to their visits and would not be without them. The two people who support Mum have built a very good relationship with her and she trusts them implicitly. She values their company as well as all the practical help they give her.
She was initially unsure about taking on help but now she wouldn't change it. A big thank you to Home Instead from all of us.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

We're delighted your mum's initial hesitancy about our support has changed to "wouldn't change it" thanks for letting us know!


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Review from Donald R (Client) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer attends two mornings per week. She drives me to the bank when it's raining. She does shopping for me. She also does ironing for me. Each day she comes she makes up my bed. All she does is a great help to me - I live on my own and am aged 94. She is a pleasant person. Life for me without her
help would be difficult.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for your feedback, we're pleased your caregiver is working out well for you.


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Review from Catherine P (Client) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find our helper always cheerful and very willing. The help with transport has been very much appreciated. I am learning to use the help she offers more. We have had no problems at all.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for your feedback, I'm pleased to hear your CAREGiver is always cheerful - clearly enjoying helping you!


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Review from J A (Daughter of Client) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the service for three years now and have never had any cause for complaints or grumbles. Any change in plans or circumstances have always been dealt with in a very professional manner and always with Mum's best interests taken into account. I feel very comfortable dealing with staff
and have found all the caregivers who have worked with my mum to be very special people. It has made life easier for Mum and me.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thank you so much for your kind words, they are greatly appreciated - as you say we are fortunate to have many special people working with us.


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Review from C W (Daughter of Client) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was delighted to have a daily 2 hours of help from Home Instead when her mobility began to fail. Her most frequent helper (PM) in particular was excellent. Food prep, light housework, shopping and, latterly, personal care was undertaken with grace and support from the office staff was good. Home
Instead enabled Mum to stay at home for an additional period of time and their help was greatly appreciated by our mother and the rest of the family.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your lovely feedback, we're delighted to have been able to help mum to stay at home longer.


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Review from A S (Wife of Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplary service. My husband has Alzheimer's and has a companion twice a week. Very kind, professional and lots of fun is had. Makes a huge difference to us both. Especially because of covid restrictions.

Reply from Andrew Senew, Managing Director at Home Instead (Edinburgh)

Thanks! Delighted to hear everything is working so well for you both.


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Review from A M (Daughter of Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our care provider - who we prefer to call a "companion" to my father has been excellent. We were looking for a carer/companion while the live-in carer had her break. This has worked out very well because if the companion is not taking my father out or he has gone for a nap, then she is happy to help
with ironing/paperwork etc.

Reply from Andrew Senew, Managing Director at Home Instead (Edinburgh)

We're so pleased the service is working well for you, thanks for your feedback


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Review from M S (Wife of Client) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

More than happy with our present carer. Lots of common interests shared, therefore pleasant sessions. Very aware of needs and most professional. Home Instead staff are very helpful and understanding. Super service.

Reply from Andrew Senew, Managing Director at Home Instead (Edinburgh)

Thanks for your feedback, we're pleased to hear the service is working so well for you.


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Review from J D (Client) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every Wednesday and Friday I look forward to seeing my carer. She is such pleasant company and I enjoy talking about our families. She is extremely helpful with a wide range of tasks; going through my exercises, chopping veg, supporting online tasks, sorting out potted plants, making phone calls, ensuring
I have delivery dates from the supermarket. I have every confidence that she will help whatever arises.

Reply from Andrew Senew, Managing Director at Home Instead (Edinburgh)

Thank you for comments - great to hear everything is going so well.


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Review from S E (Sister of Client) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that great care was taken to provide the right person to be a companion for my sister. A very good relationship has been developed. The caregiver is very reliable and very sensitive to my sister's needs.

Reply from Andrew Senew, Managing Director at Home Instead (Edinburgh)

Thanks for letting us know, I'm so pleased the match has worked really well.


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Review from M C (Wife of Client) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband's carer comes three times a week, usually over lunchtime. My husband is not always 'in good form', but after the carer arrives, his face lights up, and he is pleased to see her. She spends time doing crafts with him and going into the garden to feed the birds. They eat together, and she can
always (nearly) get a smile from him. I enjoy my three hours off, as I know he is in safe hands.

Reply from ANDREW SENEW, Managing Director at Home Instead (Edinburgh)

Thanks for you feedback I'm delighted to hear our visits are working so well for you and your husband!


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Review from John M (Son of Client) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company name "Home Instead" says it all. Without the excellent service from Home Instead, my mum would have to go to a care home. It is so much better for her to stay at home where she is familiar with her own surroundings and is relaxed. After a recent spell in the hospital, she needed extra daily
care and Home Instead we're able to step up to the mark and provide that.

Reply from Andrew Senew, Managing Director at Home Instead (Edinburgh)

Thank you for your kind words John, as you say, helping our clients to continue living well in their homes, love is what we're about!


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Review from H F (Client) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfactory.

Reply from Andrew Senew, Managing Director at Home Instead (Edinburgh)

Thanks for your feedback, your reviews are lower than we're used to getting so I will ask one of our Care Team to get in touch to see what we can do to improve things for you, Andrew


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Review from P M (Wife of Client) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the most part, the same carer visits my husband weekly. Over time they have established a good rapport with many interests in common. He looks forward to the visits, they give him a change of company, different topics to discuss and taking an interest in carers family. They go out for short walks
close to our house. We have some nice grounds nearby.

Reply from ANDREW SENEW, Managing Director at Home Instead (Edinburgh)

Thanks for your lovely review, great encouragement as all the team works hard to support our clients through Coronavirus.


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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Home Instead (Edinburgh) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.775 for Home Instead (Edinburgh) is calculated as follows: ( (282 Excellents x 5) + (53 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 347 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Edinburgh) is based on 58 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 12 Dec 2024

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Very good

(5)
How good is our staff team? Excellent

(6)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Excellent

(6)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (18)

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Meet the Team (2)

Andrew &

Andrew & Joanna

Job Title: Owners & Directors

Joined: 2011

Andrew and Joanna live in Portobello (Edinburgh's Seaside) with their 4 year old daughter Iona and their dog Tweed.

Andrew, a qualified accountant, grew up in Edinburgh. Before starting Home Instead he worked in the finance sector and latterly ran his own business. Joanna, who is from Northern Ireland, has lived and worked in Edinburgh for 20 years, latterly as a full-time mum.

"We understand the need for the right sort of care, care that is tailored to the needs of individuals. The way we care for our clients really is different and allows us to make a positive impact on the lives of local people."


Allana

Allana

Job Title: General Manager

Joined: 2015

Allana’s role is quite varied as she is involved in all aspects of what we do. As our General Manager, Allana helps everyone in the office to make sure that all of our clients and CAREGivers have a great experience during their time with Home Instead. She has worked both in childcare and care of the elderly for 19 years so it’s safe to say she can get along with just about anyone! In her free time, she enjoys photography, gardening, going for long walks and sewing.


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