Home Instead (Edinburgh)

Unit 22, Castlebrae Business Centre, Peffer Place, Edinburgh EH16 4BB
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9.8 128 Reviews
  • Home Instead (Edinburgh), Edinburgh
Home Instead specialises in providing companionship based support to adults of all ages. Staff help you maintain your independence and quality of life. All in the home you love.

Home Instead is owned and operated by a local couple, Andrew and Joanna Senew. Their goal is to become the most admired care company in Edinburgh by changing the face of ageing.

They tailor the services they provide to you to ensure they help you achieve what's important to you. Services fall into the following categories:

•        Companionship
•        Home Help
•        Specialist Dementia Care
•        Overnight Sleepovers
•        Respite & Convalescence Support
•        Personal Care

Care workers don't just help you in your home. They can accompany you to appointments and on visits to your favourite places.

Being an independent care provider, this lets them offer you the flexibility and time to do things the way you like without being rushed.

Many clients use their self directed support / direct payments to help fund the cost of services.

All CAREGivers are selected for their caring and compassionate natures. They run extensive background checks on them all. Then develop their caring skills through market leading training. This includes City & Guilds accredited dementia care training programme.

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Care Provided by Home Instead (Edinburgh)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Allana Anderson (General Manager)

Funding & Fees Guide for Home Instead (Edinburgh)

  • Prices

  • £38.00 per hour

  • We're consistently rated highly for giving great value for money

Home Instead (Edinburgh) Reviews (128)

Total of 128, showing 81-100
9.8

Home Instead (Edinburgh) has a Review Score of 9.8 (9.772) out of 10, based on 59 reviews in the last 2 years. Over all time Home Instead (Edinburgh) has 128 reviews.

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Review from C C (Daughter of Client) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care company office staff listen to our comments, requests and do everything possible to accommodate. The carers we have are excellent, they communicate well and have a common-sense approach. They turn up on time and make a positive contribution to the day. Having used other care organisations this
is 100% the best one.

Reply from Andrew Senew, Managing Director at Home Instead (Edinburgh)

Thanks for your feedback, we really appreciate you taking the time to review us. It's made my day reading your comments which I'm looking forward to sharing with everyone.


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Review from C M (Client) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I underwent a total knee replacement on 21st October 2019. As I live alone I required carers for a few weeks once I was discharged. The 3 carers I had were absolutely excellent. They were always punctual and sometimes stayed beyond their allotted time. They were all extremely helpful. I had personal
care for a bit but they also cleaned, ironed and went shopping for me. Nothing was too much trouble for them.

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Review from C S (Daughter of Client) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Home Instead caregivers to enable my elderly mother to stay at home (as was her wish) until she needed more full-time care. I found Home Instead management and staff very communicative and helpful. The caregivers were proactive, kind and great support to my mother. The visit notes and communication
pages in the Home Instead file were very helpful to me.
I would happily recommend Home Instead.

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Review from Sarah C (Daughter of Client) published on 2 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Home Instead as the care that has been provided to my father is nothing short of excellent.

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Review from Y C (Daughter of Client) published on 2 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this service enough.
We started using them to introduce mum to carers following her dementia diagnosis. The visitor was introduced as a friend to take her for a lovely afternoon out once a week and that's exactly what it's been for her and for us. In addition, when mum had a hospital
stay, her visitor was able to visit during the working day which we couldn't, sat with her chatting, reading magazines and doing crosswords together.
The office team are quick to respond to queries and requests for extra help. We can easily add extra days as required, so will be able to keep mum at home and independent as long as possible.

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Review from Ann A (Wife of Client) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At my request Home Instead found a male carer for my husband. I was able to request the time that suited us and the days required.
The carer was excellent, mature, reliable and sensitive to my husband’s needs.

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Review from Fergus S (Nephew of Client) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead enable my Aunt to live a happy and safe life in a residential care home. She is not an easy individual, suffering from a range of age related issues, but the carer established a lasting and deep affection with her and she looks forwards to her visits.

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Review from Margaret A (Sister of Client) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the companionship provided by staff. It is really good when a regular companion is available but I understand that sickness is something that can't be avoided. My sister enjoys having someone to chat to and be taken out.

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Review from Caroline N (Daughter of Client) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead Senior Care for over two years and have been very impressed with the service. Continuity of care has been impressive with only one change of carer in all that time, apart from holiday cover. Continuity with the back office staff is also impressive; I always deal with the same
manager, and my calls are always answered immediately or returned within an hour. This reduces the stress involved in managing care so I am very happy. They have also taken a great deal of care in finding a carer who gets on with my loved one, which means she is also happy with the care delivered. I would absolutely recommend this company.

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Review from Alex S (Friend of Client) assisted by family/friend published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had visits from my carer for nearly 4 years. In that time we have become good friends. If I need anything such as toiletries, clothes, shaves etc., I can ask and know he will get them for me. I enjoy our regular meetings when we chat and have a laugh. I rely very much on the help and support
I receive, I would be lost without the visits.

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Review from Deborah (Daughter of Client) published on 16 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm delighted with Home Instead Senior Care. The care givers allocated have been polite, empathetic and interested in my Mother as an individual person. They've made every effort to make her feel valued and offer the right level of support for her requirements. This in turn allows my Mother to still
feel independent which is very important to us as a family. She looks forward to the Home Instead visits and regards the care givers as friends. Home Instead make sure there is a large degree of continuity which is great. Faces become familiar and this recognition helps my Mother's experience to always be a positive one. I can highly recommend Home Instead Senior Care.

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Review from W M (Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer very helpful and service very satisfactory.

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Review from C P (Daughter of Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead to support my mother in independent living since August 2016. Over this period we have found the service extremely good and would now not be able to do without it.
Mum is not always easy but the carers have been very patient. When she was unhappy with one carer they
worked with me to find someone more suitable for mums needs. They are very professional in all dealings with us.

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Review from R A (Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead fulfil an essential job and do very well.
Individual carers are excellent and very reliable.

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Review from Lorraine R (Daughter of Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have all been kind, caring and honest. The management focuses an individual client-centred care. The kindness shown by both carers and management is outstanding and very reassuring.
The only way to improve would be to introduce more intensive care i.e use of hoist equipment etc.

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Review from J U (Client) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initial impressions of Home Instead were good and experience of services provided have more than borne out these impressions. We have been very impressed by their professionalism and the staff provided. We have had 3 members of staff acting as companions/carers for my wife. Their individual personalities
are quite different but all have become excellent companions to my wife.

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Review from Yvonne S (Daughter of Client) published on 3 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead were really responsive and helpful when we approached them to provide care support for my mother who had Alzheimers. When I contacted Home Instead they responded quickly and within a matter of days, they had visited Mum, undertaken an assessment and arranged for carers to support her. The
carers were friendly and caring and the staff at Home Instead were helpful and responsive to family requests. There were a number of occasions where we had to make changes to arrangements and nothing was too much bother. We were grateful for the company they provided for mum.

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Review from Andrew M (Son of Client) published on 29 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company devotes valuable time and resources to matching the carers to the client. They also support the carer team well. Both the carers and the management team have always been open to constructive comments. As such, we have benefited from a stable, efficient and effective carer team.

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Review from Lisa B (Daughter of Client) published on 28 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service - we currently have two people who provide support to my father and within the home setting on a weekly basis - both are well matched to our needs and we have nothing but praise for their assistance. The support has been well tailored to meet my father's needs as well as the preferences
of my mother who is his main carer - we couldn't manage without their support.

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Review from B B (Client) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought it very helpful.

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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Home Instead (Edinburgh) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for Home Instead (Edinburgh) is calculated as follows: ( (281 Excellents x 5) + (54 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 347 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Edinburgh) is based on 58 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 12 Dec 2024

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Very good

(5)
How good is our staff team? Excellent

(6)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Excellent

(6)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (18)

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Meet the Team (2)

Andrew &

Andrew & Joanna

Job Title: Owners & Directors

Joined: 2011

Andrew and Joanna live in Portobello (Edinburgh's Seaside) with their 4 year old daughter Iona and their dog Tweed.

Andrew, a qualified accountant, grew up in Edinburgh. Before starting Home Instead he worked in the finance sector and latterly ran his own business. Joanna, who is from Northern Ireland, has lived and worked in Edinburgh for 20 years, latterly as a full-time mum.

"We understand the need for the right sort of care, care that is tailored to the needs of individuals. The way we care for our clients really is different and allows us to make a positive impact on the lives of local people."


Allana

Allana

Job Title: General Manager

Joined: 2015

Allana’s role is quite varied as she is involved in all aspects of what we do. As our General Manager, Allana helps everyone in the office to make sure that all of our clients and CAREGivers have a great experience during their time with Home Instead. She has worked both in childcare and care of the elderly for 19 years so it’s safe to say she can get along with just about anyone! In her free time, she enjoys photography, gardening, going for long walks and sewing.


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