Home Instead (Edinburgh)

Unit 22, Castlebrae Business Centre, Peffer Place, Edinburgh EH16 4BB
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Top 20 award
9.8 128 Reviews
  • Home Instead (Edinburgh), Edinburgh
Home Instead specialises in providing companionship based support to adults of all ages. Staff help you maintain your independence and quality of life. All in the home you love.

Home Instead is owned and operated by a local couple, Andrew and Joanna Senew. Their goal is to become the most admired care company in Edinburgh by changing the face of ageing.

They tailor the services they provide to you to ensure they help you achieve what's important to you. Services fall into the following categories:

•        Companionship
•        Home Help
•        Specialist Dementia Care
•        Overnight Sleepovers
•        Respite & Convalescence Support
•        Personal Care

Care workers don't just help you in your home. They can accompany you to appointments and on visits to your favourite places.

Being an independent care provider, this lets them offer you the flexibility and time to do things the way you like without being rushed.

Many clients use their self directed support / direct payments to help fund the cost of services.

All CAREGivers are selected for their caring and compassionate natures. They run extensive background checks on them all. Then develop their caring skills through market leading training. This includes City & Guilds accredited dementia care training programme.

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Care Provided by Home Instead (Edinburgh)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Allana Anderson (General Manager)

Funding & Fees Guide for Home Instead (Edinburgh)

  • Prices

  • £38.00 per hour

  • We're consistently rated highly for giving great value for money

Home Instead (Edinburgh) Reviews (128)

Total of 128, showing 101-120
9.8

Home Instead (Edinburgh) has a Review Score of 9.8 (9.778) out of 10, based on 59 reviews in the last 2 years. Over all time Home Instead (Edinburgh) has 128 reviews.

Overall Experience

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Date Published

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Review from Dorothy H (Client) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the service provided by Home Instead Senior Care (Edinburgh) to be efficient and friendly throughout my time with them. The management staff were extremely hands on and every request or enquiry was handled quickly and sympathetically. The same went for the carers themselves who were kind and
knowledgeable. I had the feeling there was not enough back up for when care staff were absent through illness or emergency but this was handled well and I was never without a carer nor was anyone late for a shift. I would not hesitate to recommend Home Instead Senior Care (Edinburgh) to anyone.

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Review from Gillian G (Client) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency has provided me with a carer who not only gives me all the companionship I need, but I feel of her as a very good friend.
She and I see eye to eye on many subjects and I have the opportunity to get out of the house in my wheelchair which I couldn't do otherwise.
She knows I love wild birds
and keeps my bird feeders well topped up and looks after the pots of flowers on my patio.
Without her care and friendship, I'd be very much the loser.

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Review from R M (Wife of Client) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband looks forward to and very much enjoys his weekly outings, with his young carer, who selects venues/walks depending on weather etc.

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Review from Eleanor M (Daughter of Client) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, my mum who was a client died in January but had used Home Instead to take her shopping, appointments and company.
Now it's just my husband who uses the service once a week for three hours.
He is collected from the house, taken for a drive, lunch and home.
We are very satisfied with
the service.
It's reliable, totally professional and caring.

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Review from Laura S (Wife of Client) published on 13 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the services of Home Instead Senior Care (Edinburgh) since October 2016. They currently provide a Befriender (Companionship/Home help) twice a week for my husband who is 96. He has mild dementia and very poor mobility since a fall last year and I can’t leave him at home alone for
very long. The Befriender is excellent, caring and helpful and his visits allow me to take some time out for myself, safe in the knowledge that my husband is well looked after. The Management is professional, but also friendly and approachable. I am very pleased to have discovered Home Instead Senior Care (Edinburgh) and have already recommended them to friends and acquaintances

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Review from Charles T (Client) published on 13 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It would be very helpful and supportive for my brother if the carer was able to drive. It would let him get out of his home able to visit family. Unsure if email links work with the management.

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Review from Marilyn F (Daughter of Client) published on 7 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the service reliable, helpful, friendly and caring for the client. Nothing is too much trouble. Able to liaise with them over all aspects of my mother's care and get feedback if there are problems which get resolved to the satisfaction of all. As she lives at home and has dementia
but still able to care for herself in a limited manner, they ensure that everything in the house carries on as if she was doing herself. They also provide company which is a necessity also. They have also helped with the monetary side of the care, ie Social Services; whom they liaised with also. Prompting to take medicine and collection from chemist another necessity. As I do not live nearby, it makes my life a lot easier knowing that her care is managed and carried out in a caring friendly manner.

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Review from Jane L (Daughter of Client) published on 7 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care (Edinburgh) provide an excellent service for my Dad. The carers are well matched to his needs, he enjoys his time with them and I know he is in safe hands.


The company are very flexible and do everything they can to accommodate changing needs.


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Review from Alex M (Client) published on 6 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot think how any aspect of their service could be improved.

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Review from Gail S (Daughter of Client) published on 6 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead senior care was involved with the care of my late mother in the last year and a half of her life. She suffered from dementia and had become socially isolated. I was struggling to engage her in conversation or to interest her in anything. For some time already, she had regular carers who
helped her daily with personal care and meals. I wanted a carer to come in twice a week with the aim of building up a relationship with her So they would chat, have a cuppa, go for a supported walk round the block looking in neighbours' gardens as they went - doing anything with which the carer could manage to engage Mum's interest. She also did a couple of tasks - emptying washing machine, or buying milk if needed.
The initial carer was good, quite young but then had to leave for full-time work. The next one was terminated as she did not meet the requirements. The third one was a perfect match for Mum and stayed until the end. Mum enjoyed her visits greatly.

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Review from Andrew S (Client) published on 6 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Home Instead Edinburgh for nearly two months now and have been pleased with the agency. They have provided me with a dedicated carer who is efficient and professional. I have the debilitating illness Inclusion Body Myositis a kind of muscular dystrophy where the leg and arms muscles
gradually weaken. Having this condition has meant I need a carer and I have been very pleased with the carer's ability to help appropriately. On the couple of occasions so far where my main carer has not been available a substitute care has been found. Although I have not needed respite care as yet Home Instead will do this on the occasion where my wife has to go somewhere and not been at home to do the caring. I would recommend Home Instead they have a good logging in and out system and the carer has to write in the care book what care was provided on each occasion which I sign. Some home help in the form of dealing with the dishwasher, putting a washing on and ironing are also provided.

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Review from Howard C (Son-in-law of Client) published on 6 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The companion carer that my mother in law has visiting once a week has been great and they get on very well. The organisation behind the carer is helpful, flexible and efficient. Our care package is reviewed regularly and Home Instead are easy to contact and respond quickly.

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Review from Rachel D (Daughter of Client) published on 6 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been using Home Instead Senior Care for approx 3 years now. She has a befriender that comes in, and depending on how she feels, they will go out or stay in. In the beginning Home Instead worked well with my Mum to find someone they thought would get on well with her. It has been the same
person for this whole time and they are great friends now. I always have regular updates from Home Instead, and they always make sure we are happy with the work they do. The office staff are always so friendly and it's wonderful at Christmas and Birthday time to get a card from them! I have never had a problem and would highly recommend them to anyone.

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Review from V W (Daughter of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the service extremely valuable. The carer who looks after my mother and takes her out on outings is extremely competent and caring. I would not hesitate in recommending.

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Review from Valerie M (Niece of Client) published on 15 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Home Instead highly enough. They have cared for my aunt for 18 months. As her dementia increased they increased her care. They became more than care givers, they became friends and she relied heavily on their care and attention which was given unstintingly. They stayed well past their
shift if needed - for example waiting for an ambulance. As I don't live close by they provided a service which I couldn't have done without. They are truly Angels and nothing was too much trouble. If ever anyone needs a care service in Edinburgh Home Instead is the one to choose. Care and caring.

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Review from Sophie S (Daughter of Client) published on 24 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Home Instead for the past year and have one of their employees visiting my Mum, who suffers from Alzheimers twice weekly. This time off is invaluable for me as I have to juggle being a daily carer, working and managing my own family. The employee is very kind and thoughtful towards
my Mum and has a great deal of patience, which is required for 'befriending' Alzheimer sufferers.

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Review from Andrew D (Husband of Client) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with service. Allocated carers have been so kind and so good with my wife.

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Review from Ron A (Son of Client) published on 21 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used Home Instead for more than two years I have already recommended them to a number of friends. Their team has always been active support and have provided consistent personal support which makes all the difference. We have three carers covering seven day a week support and two have been with
us from day one. They have been tremendous as reliable, professional and dedicated friends and it is no exaggeration to say we rely on them and they have never let us down. Total peace of mind.

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Review from Fiona M (Daughter of Client) published on 21 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service was really straightforward to set up and it's been very easy to make adjustments to the care package as mums circumstances have changed.
Mum very much enjoys the company of the care giver and looks forward to her visits.

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Review from Gail (Daughter of Client) published on 21 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother uses Home Instead to provide her with household help and some meals. The staff are always on time, courteous, trustworthy and very person centred. They always ask her what she wants them to do and do any tasks well. Most importantly, they respect her and her life experience, listen to her
views and act on what she wants. She feels they had the right approach and had good training.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Home Instead (Edinburgh) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Home Instead (Edinburgh) is calculated as follows: ( (283 Excellents x 5) + (52 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 347 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Edinburgh) is based on 58 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 12 Dec 2024

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Very good

(5)
How good is our staff team? Excellent

(6)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Excellent

(6)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (18)

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Meet the Team (2)

Andrew &

Andrew & Joanna

Job Title: Owners & Directors

Joined: 2011

Andrew and Joanna live in Portobello (Edinburgh's Seaside) with their 4 year old daughter Iona and their dog Tweed.

Andrew, a qualified accountant, grew up in Edinburgh. Before starting Home Instead he worked in the finance sector and latterly ran his own business. Joanna, who is from Northern Ireland, has lived and worked in Edinburgh for 20 years, latterly as a full-time mum.

"We understand the need for the right sort of care, care that is tailored to the needs of individuals. The way we care for our clients really is different and allows us to make a positive impact on the lives of local people."


Allana

Allana

Job Title: General Manager

Joined: 2015

Allana’s role is quite varied as she is involved in all aspects of what we do. As our General Manager, Allana helps everyone in the office to make sure that all of our clients and CAREGivers have a great experience during their time with Home Instead. She has worked both in childcare and care of the elderly for 19 years so it’s safe to say she can get along with just about anyone! In her free time, she enjoys photography, gardening, going for long walks and sewing.


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