Home Instead (Edinburgh)

Unit 22, Castlebrae Business Centre, Peffer Place, Edinburgh EH16 4BB
Submit a Review
Top 20 award
9.8 128 Reviews
  • Home Instead (Edinburgh), Edinburgh
Home Instead specialises in providing companionship based support to adults of all ages. Staff help you maintain your independence and quality of life. All in the home you love.

Home Instead is owned and operated by a local couple, Andrew and Joanna Senew. Their goal is to become the most admired care company in Edinburgh by changing the face of ageing.

They tailor the services they provide to you to ensure they help you achieve what's important to you. Services fall into the following categories:

•        Companionship
•        Home Help
•        Specialist Dementia Care
•        Overnight Sleepovers
•        Respite & Convalescence Support
•        Personal Care

Care workers don't just help you in your home. They can accompany you to appointments and on visits to your favourite places.

Being an independent care provider, this lets them offer you the flexibility and time to do things the way you like without being rushed.

Many clients use their self directed support / direct payments to help fund the cost of services.

All CAREGivers are selected for their caring and compassionate natures. They run extensive background checks on them all. Then develop their caring skills through market leading training. This includes City & Guilds accredited dementia care training programme.

Show Home Instead (Edinburgh) on the Map

Care Provided by Home Instead (Edinburgh)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Allana Anderson (General Manager)

Funding & Fees Guide for Home Instead (Edinburgh)

  • Prices

  • £38.00 per hour

  • We're consistently rated highly for giving great value for money

Home Instead (Edinburgh) Reviews (128)

Total of 128, showing 121-128
9.8

Home Instead (Edinburgh) has a Review Score of 9.8 (9.772) out of 10, based on 59 reviews in the last 2 years. Over all time Home Instead (Edinburgh) has 128 reviews.

Overall Experience

  • 109
  • 17
  • 2
  • 0
  • 0

Date Published

128
13
25
59
69

Review from Derek D (Nephew of Client) published on 17 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been looking after my uncle for over fifteen months and on every occasion have responded to his changing needs. There are a number of carers responsible for my uncle and they work well together, recording his daily needs and difficulties. They all are sympathetic to him which is not
always easy as life is difficult for him.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mary (Daughter of Client) published on 10 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception all the carers from Home instead are fantastic. They really care for my mum, show compassion, use their initiative, have a good sense of humour and have made a real effort to get to know mum and work out what she needs, without being in any way bossy or overbearing. I feel very confident
that she is in good hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hazel M (Daughter of Client) published on 3 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad gets care from Homeinstead twice a week. The carer takes my day to his bowling club for an afternoon and also takes him on outings to local garden centres/ cafes, all things my dad enjoyed doing when he was more able. It has given us, as my dads main carers, peace of mind that my dad is being
stimulated and taken out on trips, things we cannot do as often as we would like due to working, but we know he is well looked after and happy. The carer is genuinely interested in my dad and they chat away all the time. We are delighted with the service provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marion P (Daughter of Client) published on 3 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided wonderful support to my mother over a number of years, firstly taking care of her in her own house, and now popping in to visit her in a nursing home.
The level of care, and coordination with other services has been outstanding, and their knowledge of what was needed as
Mum's situation deteriorated has been such a great help and comfort. I really do not know how I would have managed without their advice and expertise.
They made it possible for her to stay in her own house for as long as possible, as long as that was where she wanted to be. Both my mother and I think of the Home Instead people as good friends, and really enjoy their visits.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gail D (Daughter of Client) published on 3 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Standard of care provided is excellent - tailored to individual rather than a one size fits all approach which clearly sets Home Instead above the rest - attention to detail and staff provision is excellent in my eperience

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane H (Daughter of Client) published on 3 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is 86 and lives alone with dementia since Dad died. She has two companionship visits per week, one with a young man and the other a young woman. Mum loves them both and really enjoys the conversation and interest they show in her. I have not met either carer, so I can't answer all questions from
personal experience, but mum is very happy. Mum has local council carers for her essential care but their time is very limited and we use Home Instead to provide much-needed company. They are very helpful, flexible and quick to respond to requests for help, even at short notice.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John D (Son of Client) published on 3 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provide the respite for Mum's full time live in carers three days a week. Mum was moving up to Edinburgh from Shrewsbury to be close to her Grandchildren, and whilst we would like to have provided respite we have a young family and both work, so would struggle with this extra responsibility.


We

were particularly nervous about her transitioning after the move, but Home Instead put our minds at ease at each stage of the process, they did a fact find as to Mum's needs and were able to put in place an ideal carer that has similar interests to her. This means that she maintains her independence whilst we are not around and do not have to worry about her - she is doing extremely well and is now really happy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pauline T (Daughter of Client) published on 23 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of this agency is that they provide caring staff to provide excellent care in a profession manner at all times. Punctual and polite. Excellent management who are very approachable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Home Instead (Edinburgh) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for Home Instead (Edinburgh) is calculated as follows: ( (281 Excellents x 5) + (54 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 347 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Edinburgh) is based on 58 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 12 Dec 2024

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Very good

(5)
How good is our staff team? Excellent

(6)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Excellent

(6)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (18)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Andrew &

Andrew & Joanna

Job Title: Owners & Directors

Joined: 2011

Andrew and Joanna live in Portobello (Edinburgh's Seaside) with their 4 year old daughter Iona and their dog Tweed.

Andrew, a qualified accountant, grew up in Edinburgh. Before starting Home Instead he worked in the finance sector and latterly ran his own business. Joanna, who is from Northern Ireland, has lived and worked in Edinburgh for 20 years, latterly as a full-time mum.

"We understand the need for the right sort of care, care that is tailored to the needs of individuals. The way we care for our clients really is different and allows us to make a positive impact on the lives of local people."


Allana

Allana

Job Title: General Manager

Joined: 2015

Allana’s role is quite varied as she is involved in all aspects of what we do. As our General Manager, Allana helps everyone in the office to make sure that all of our clients and CAREGivers have a great experience during their time with Home Instead. She has worked both in childcare and care of the elderly for 19 years so it’s safe to say she can get along with just about anyone! In her free time, she enjoys photography, gardening, going for long walks and sewing.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Edinburgh) to verify any information. View our terms and conditions. Home Instead (Edinburgh) has a Platinum Service – more info.