Bowland Care Services

Raikes Brook Farm, Garstang Road, Great Eccleston, Preston PR3 0XA
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8.8 43 Reviews
  • Bowland Care Services, Preston
Bowland Care Services offers bespoke packages of live-in care and hourly visiting care across the country.

All customers are treated individuals with their own personalities, interests and medical care requirements.

Staff are dedicated to working with customers, their families, GPs, hospitals and other healthcare organisations to provide the best package of care in the home.

The home care service allows individuals to live in the environment they know best around the people they love most. Staff look to limit disruption by building all care packages around existing routines and lifestyles.

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Care Provided by Bowland Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Bowland Care Services
  • Person in charge
  • Emma Hardcastle (Owner)

Bowland Care Services Reviews (43)

Total of 43, showing 1-20
8.8

Bowland Care Services has a Review Score of 8.8 (8.833) out of 10, based on 3 reviews in the last 2 years. Over all time Bowland Care Services has 43 reviews.

Overall Experience

  • 39
  • 4
  • 0
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  • 0

Date Published

43
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40

Review from Gail H (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support we received from Bowland Care was exceptional - from initial contact to assessment and through to the personal care for my terminally ill father all the staff were very caring, professional and friendly. Communication was very good - we knew in advance about the scheduled visits.
The staff were also very good at advising of where additional/different support might be more suitable. Very happy to recommend Bowland Care as a provider.

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Review from C R (Wife of Client) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initial contact with Bowland Care Services was friendly and encouraging. My husband had a stroke, and he is unable to communicate plus is nonverbal and requires incontinence care. Bowland care staff are polite, efficient and punctual. They treat the patient with dignity and the bathroom is left tidy
after use. I am happy with the services of Bowland Care Services.

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Review from B S (Wife of Client) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So glad we chose Bowland Care who have been caring for my husband the past 3 years. All staff in general, with a couple of blips, which were dealt with swiftly, have shown excellent care and compassion to both my husband and myself. Very friendly and professional team.

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Review from Karen M (Client) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since having my carer 3x a week, my mental health has become more positive, and my social life has improved alot more. Where I can have family and friends around. My home feels alot more relaxed and tidy. I feel I have a good relationship with my carer, and I can talk anytime, day or night, about my
emotions and if anything is troubling me.

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Review from Susan P (Client) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been with Bowland for two weeks now, and I've found the staff to be friendly, efficient and caring.
They have been very prompt with very little changes, unlike my previous care firm.
They organised my transfer to them very quickly and professionally in light of my forthcoming hip replacement
surgery.

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Review from Claire M (Daughter of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowland Care started to provide care for my mum in September 2022. My mum lives with myself, my husband and our four children. Initially, I was very worried about having strangers coming into my home, but I knew that Mum's care needs were too complex for us to deal with. I have been absolutely amazed
by the carer's kindness, thoughtfulness and compassion towards Mum (and to be honest towards our whole family). Each carer acts in a professional manner and shows genuine care and compassion during every visit. Procedures are always strictly adhered to, such as completing the care plan, which is regularly updated as Mum's care needs alter. I feel that I completely trust each and every carer, and Mum has two carers four times a day, equalling multiple careers coming into and out of our home. Bowland Care has enabled my mum to remain at home, maintain her dignity and feel safe, secure and well cared for at all times. I cannot thank them enough.

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Review from Stephen H (Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowland has cared for me for years - excellent.
I suffer from MS.
Bowland dresses and hoists me into my wheelchair every day.
They shower me three times a week.
All the staff are reliable, friendly and accommodating.

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Review from John E (Son of Client) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great services, 1st class. All staff are very professional and friendly. Could not wish for anymore. They've helped communicate with doctors and other health professionals, also helped with social services. Thanks, Bowland.

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Review from M H (Daughter of Client) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been lucky enough as a family to have Bowland's carers looking after my mother for several years, after a road accident and an operation that left her with disabilities. My mother is in her mid-80s and has been adamant that she wanted to stay in her own home. Bowland were able to tailor their
care so that we could fulfil our mother's wishes for many years, until the recent onset of Dementia. Bowland's manager and carers and are so kind, patient and helpful and have always gone above and beyond to support my mother with a huge range of issues. They have been responsive and flexible 24-7 when situations have suddenly changed and also when emergencies have arisen. Bowland are a truly wonderful team and we will be forever thankful for their exemplary services, help and kindness.

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Review from B A (Daughter of Client) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers provided by this company are excellent. Mum is extremely difficult to please, and has sacked many people in the past. She has been delighted with them, and will miss them dearly when she moves into Residential Care (too unsafe to be at home now). Highly recommended.

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Review from Julie (Daughter of Client) published on 13 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowland Care provided 24/7 care for my mum who had dementia and this meant we were able to keep her at home until she passed. They supported us for almost two years and provided excellent care through this time. The carers were professional, caring and supportive and we could not have asked for more.
The management is very supportive.

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Review from A C (Client) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I find the service very good. I would have marked the options one level higher than I have just because there have been exceptions, however, problems etc have usually been resolved quickly especially if they concerned staff. However, I mainly have one member of staff who is absolutely exceptional
and goes above and beyond what is expected. Re the value for money - I do feel charging double of Bank Holidays is unreasonable when staff receives only a minimal amount extra.

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Review from Verena H (Wife of Client) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Bowland Care just prior to the first lockdown. I have been a full-time carer for my husband for several years who has PSP - Progressive Supranuclear Palsey. His condition has worsened over the last 4 years and by its nature is "progressive". My husband falls a lot and therefore I am unhappy
to leave him at home on his own. After being granted a respite care allowance, I can now go out to appointments and (Covid permitting!) see friends again whom I have not been able to see for a couple of years. The carer who comes is usually the same one every time and she is lovely. My husband is happy to be left with her and I can relax knowing he is safe when I go out. This small break has made an immense difference to my well-being.

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Review from Helen S (Daughter of Client) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After we lost Mum, cared for so wonderfully by Bowland Care, my dad was very much comforted by the friendliness and sense of humour as the carers continued to visit him at home. They kept a close eye on him, and communication was excellent. It was lovely for him to be able to reminisce with them about
Mum, and they helped him, and indeed all of us, through a very difficult time.

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Review from Cliff B (Son of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial contact with Bowland Care Services, I was struct by their empathy and professionalism.
The three people who provided overnight care from my mother, while she recovered her mobility and confidence following a bad fall and compound fracture of her ankle, were truly exceptional, caring
and attentive. Each of the carers found just the right balance for my mother to feel confident having 'strangers' in her house overnight.
I would recommend Bowland Care Services unreservedly.

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Review from D S (Client) assisted by family/friend published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly professional team. No complaints at all.

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Review from J W (Daughter of Client) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, staff are polite, efficient, dedicated and maintain high dignity in care and much emotional support.
The management is exceptionally efficient, flexible to accommodate all needs and are extremely reliable.

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Review from E D (Client) published on 10 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this company very satisfactory and fulfilling.

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Review from Linda J (Sister-in-law of Client) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Bowland Care enough for the care they have given to my brother-in-law. With the lockdown, he lost his mobility but with gentle exercises and encouragement, his mobility has improved considerably. Nothing is too much trouble and they have surpassed what was expected. Can't thank
them enough.

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Review from R W (Client) published on 16 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not manage without my team of carers; they are all angels.

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Current Review Score: 8.8 (8.833)

Overview of Review Score

The Review Score of 8.8 (8.833) out of 10 for Bowland Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Bowland Care Services is calculated as follows: ( (15 Excellents x 5) + (3 Goods x 4) ) ÷ 18 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bowland Care Services is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Bowland Care Services

What Type of Services does Bowland Care Services offer?

Bowland Care Services offers Home Care.

How many Carers does Bowland Care Services employ?

Bowland Care Services employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bowland Care Services to verify any information. View our terms and conditions. Bowland Care Services has a Platinum Service – more info.