Bowland Care Services

Raikes Brook Farm, Garstang Road, Great Eccleston, Preston PR3 0XA
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8.8 43 Reviews
  • Bowland Care Services, Preston
Bowland Care Services offers bespoke packages of live-in care and hourly visiting care across the country.

All customers are treated individuals with their own personalities, interests and medical care requirements.

Staff are dedicated to working with customers, their families, GPs, hospitals and other healthcare organisations to provide the best package of care in the home.

The home care service allows individuals to live in the environment they know best around the people they love most. Staff look to limit disruption by building all care packages around existing routines and lifestyles.

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Care Provided by Bowland Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Bowland Care Services
  • Person in charge
  • Emma Hardcastle (Owner)

Bowland Care Services Reviews (43)

Total of 43, showing 41-43
8.8

Bowland Care Services has a Review Score of 8.8 (8.833) out of 10, based on 3 reviews in the last 2 years. Over all time Bowland Care Services has 43 reviews.

Overall Experience

  • 39
  • 4
  • 0
  • 0
  • 0

Date Published

43
1
1
3
40

Review from Sandra S (Daughter of Client) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very professional and caring, going above and beyond to provide an extremely high standard of care.
Feedback to the family is prompt and the agency operates a very collaborative style of care so that the client is always at the centre.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mary C (Daughter of Client) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowland Care has provided excellent care for my dad for over 12 months.
They have responded swiftly to a request for support in an emergency and offer practical advice.
Staff are friendly and caring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pete C (Son of Client) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the standard of care being provided for my mother, who has Alzheimer's. There are times when it can't be easy, but the carers do it with a smile. Much appreciated by both my mother and myself.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.8 (8.833)

Overview of Review Score

The Review Score of 8.8 (8.833) out of 10 for Bowland Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Bowland Care Services is calculated as follows: ( (15 Excellents x 5) + (3 Goods x 4) ) ÷ 18 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bowland Care Services is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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