Nissi Care Solutions

Unit 706, Delta Office Park, Welton Road, Swindon SN5 7XS
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9.0 10 Reviews
  • Nissi Care Solutions, Swindon
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Care Provided by Nissi Care Solutions

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nissi Business Solutions Ltd
  • Person in charge
  • Linnet Mabuku-Chimbaza (Manager)
Are you the Owner/Manager of Nissi Care Solutions? View your Advertising Options

Nissi Care Solutions Reviews (10)

9.0

Nissi Care Solutions has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Nissi Care Solutions has 10 reviews.

Overall Experience

  • 8
  • 1
  • 0
  • 1
  • 0

Date Published

10
1
3
3
7

Review from Lindsay R (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to extend my heartfelt thanks to Nissi Care Solutions. Shortly before Christmas my elderly mother was discharged from hospital. At the 11th hour her previous care company were unable to take her back. It was extremely stressful. Nissi care stepped in very quickly, organizing care within
hours of mum's arrival home. It was a Godsend. We have subsequently found that mum is so much better than expected and does not need the level of care anticipated, but in the weeks Nissi care supported us I cannot fault them. The staff were lovely. Their time keeping was fabulous. They were friendly and efficient. I would like to thank each and every one of them. A special thank you to the care coordinator/manager who was so supportive, efficient, reassuring and kind. I really felt she was there for me and mum and it meant a lot to me and was so comforting at a traumatic time. If mum deteriorates I will not hesitate to reach out to Nissi Care again.

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Review from G M (Daughter of Client) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very impressed with the serive and care received over the last six months. I find all staff friendly, and efficient showing great respect and patience to my dear old mum of 97. She loves their caring and friendly manner.

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Review from P F (Wife of Client) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Nissi Care Solutions looking after my husband for over two years now. I cannot fault them in any way. He is bedridden, incontinent and also has short-term memory loss and is on the dementia scale. The carers are respectful, pleasant and caring people. He is unable to complete a review himself
as bedridden and very frail.

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Review from Samantha S (Great-Niece of Client) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt has nothing but praise for the carers who visit her. She has two visits daily and she is extremely happy with the help and care she receives. At 96 years old she was very nervous about having carers at the start as she was worried about losing her independence but now she is glad of the
extra support.
Thank you for everything you do.

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Review from Carol T (Daughter of Client) published on 8 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are brilliant with my dad and they care for all his needs. I can relax when I am away knowing he is looked after.

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Review from Michelle G (Client) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nissi Care Solutions are absolutely brilliant!! I was concerned about my dignity and independence being taken away by having care at home, but now I wish I had done it much sooner. My life has been transformed by the care I have received. If anything I feel more independent now than I did before. Even
though the carers have to apply medication to intimate areas of my body and do all sorts of other things, I don't feel I have lost my dignity at all. The staff at Nissi Care Solutions are absolutely brilliant, they are professional, friendly, compassionate, caring, extremely kind and bring light into my life. If I have questions or concerns the carers have been able to help me/answer my questions and if they can't help they have directed me to ring their team leader. I have rung their team leader on a few occasions and she has always been able to help me, she is also excellent, nothing is ever too much trouble, questions are answered and any concerns I might have been resolved quickly and easily.

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Review from Jennie H (Daughter of Client) published on 7 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An incredible team of lovely ladies who show outstanding patience and compassion.
The genuine devotion shown to my elderly mother and myself the daughter; who suffered severe anxiety before the care plan was placed. Thank you Nissi team!

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Review from Karen W (Daughter of Client) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Would recommend Nissi Care home care, a very approachable care company any minor issues we had at the start of my mums care package were dealt with quickly and efficiently. All the carers are efficient and friendly and take time to chat with mum which means a lot, as she is housebound. Highly recommend.

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Review from Mal J (Daughter of Client) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the Coordintor through to every carer who attended our dear Mum.....couldn't fault them. Showed care love and support to both client and family. Would highly recommend.

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Review from Janice A (Daughter of Client) published on 20 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Our family found the management very unhelpful in trying to ensure that our 85 year old Mum received the appropriate support for her assessed care needs due to a diagnosis of Dementia, namely; encouragement and assistance to shower daily, choose appropriate clothing, take medication and eat a nutritious
evening meal. When we tried to follow the process outlined in the service user guide to address our concerns with the Care Manager, namely the staff rarely encouraged or supported her to do anything and the care records were poor, she cancelled the first meeting at the last minute and then threatened to walk out of the subsequent review meeting accusing our family of a "witch hunt". Her outburst upset our Mum and her abrupt, accusatory manner left a family member feeling "stupid and inferior". The lack of communication between the agency and our family and the poor care provided led to us changing agencies and submitting a report to the Care Quality Commission.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Nissi Care Solutions is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Nissi Care Solutions is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nissi Care Solutions is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Frequently Asked Questions about Nissi Care Solutions

What Type of Services does Nissi Care Solutions offer?

Nissi Care Solutions offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nissi Care Solutions to verify any information. View our terms and conditions. Nissi Care Solutions has a Basic Service – more info.