Cumbria Quality Care

3 Mereside, Greenbank Road, Eden Business Park, Penrith CA11 9FB
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37 Reviews
  • Cumbria Quality Care, Penrith
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Care Provided by Cumbria Quality Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Sensory Impairment
  • Other Care Provided
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Cumbria Quality Care Limited
  • Person in charge
  • Sharon Baxter (Manager)
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Cumbria Quality Care Reviews (37)

Total of 37, showing 1-20

Over all time Cumbria Quality Care has 37 reviews.

Overall Experience

  • 21
  • 16
  • 0
  • 0
  • 0

Date Published

37
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37

Review from D C (Brother of Client) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review was very objective. No revised visitation to better suit his needs based on five months of experience.

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Review from Patricia D (Daughter of Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this service very good, excellent staff. The client is well looked after. The care, support and dignity they show is excellent.

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Review from Aylia F (Daughter of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a client of several care agencies over the last fifteen years and I can honestly say that Cumbria Quality Care is the most impressive one she's had.
One of the main reasons for this is the extent of communication the agency has with both her and me.
This is most evident in times
of challenge - whether that's a challenge from my mother's end or theirs.
For example: as my mother's mobility has reduced and options for assisting her to get from A to B have minimised, they have worked hard to find ways around the problem - sometimes bringing in outside agencies and sometimes just spending time strategising solutions and experimenting with them.
The carers themselves are just that - caring. They view their role as a vocation rather than a job to simply pay the bills. They often go above and beyond the call of duty.
The set-up is reliable and trustworthy - a non-negotiable must for those whose day-to-day existence depends on these things.

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Review from W D (Daughter of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Cumbria Quality Care. Mum's carer for the past year has been outstanding - bright, chatty, kind and very caring and Mum really liked her. Unfortunately, Mum had a fall and is in hospital and will be unable to return to live at home. I am very sorry we are no longer
able to use Cumbria Quality Care.

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Review from Joan R (Husband of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kindly let my husband break in slowly. Home visit first then a trial for two weeks. All going well so far. He is working on his own project with help from the staff. Appears to be ok with everything. Great help to me as I can get lots done that takes me away from the house knowing he is ok.

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Review from J M (Daughter of Client) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, kind and professional at all times. Well organised - invoices always accurate, despite alterations to visits.

Reply from Sharon Baxter, Director at Cumbria Quality Care

It is always fantastic to receive a great review, it is our mission to ensure we provide a quality service that meets the individual needs of each and every one of our service users.


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Review from B B (Son of Client) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used their services for about 14 months and found them very helpful in all aspects.

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Review from G H (Client) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful, friendly staff.

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Review from J T (Daughter-in-law of Client) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good reliable service and friendly carers.

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Review from T R (Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff/management are very professional.

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Review from L T (Daughter of Client) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum looked forward to the girls coming to make her lunch.
She enjoyed their company and help with her jigsaw.
Help was available quickly one day when I was taken ill.

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Review from V C (Daughter of Client) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies at Cumbria Quality Care have always provided excellent care for my Mum. However, it is the care they gave in the last few weeks of my Mum's life that have prompted me to write this. Once we realised that Mum was going to need extra care as she had moved into the latter stages of her life,
Cumbria quality Care could not have been more helpful. They were extremely flexible at very short notice and provided almost around the clock care for us instantly. All the girls were very flexible and went over and above to ensure my Mum was safe and comfortable, rearranging their own plans to stay with her. They were professional, helpful, supportive and extremely caring throughout.

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Review from John S (Son of Client) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cumbria Quality Care are very accommodating in arranging additional visits at short notice. As my mother's health deteriorated, they were very considerate and supportive in discussing changes to her care plan.

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Review from W A (Niece of Client) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Uncle is well looked after by Cumbria Quality Care and all his needs are met. A very proactive service, friendly and any concerns are dealt with quickly.
When we first required care for my Uncle, the care package was put in place with 48 hours. The quickest response from the 3 companies contacted.
A small and friendly company.

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Review from Liz H (Daughter of Client) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated with the greatest respect, kindness and dignity from all her carers. Communication with me was very good and if there were any concerns about her health/medical conditions they contacted me. Management were always accommodating if I had to change visit times or if I needed someone
to get shopping while I was away. Everyone was very helpful.

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Review from Brian G (Son of Client) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High-quality staff who developed a real rapport with my mum and gave excellent care. Staff and management were always helpful and reliable. We could not have wished for more.

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Review from S B (Son of Client) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The company employs caring and understanding staff. My wife and I were well pleased with the care my mother received.

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Review from Debra C (Daughter of Client) published on 21 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cumbria Quality Care have been caring for my dad for several months now. My dad has lived by himself for many years and is very independent, but the transition into having carers come into his private home has been an easy one with this company.
He finds the staff very kind, friendly and very capable.
Nothing seems to be much trouble for the carers whether it be helping with his personal care or light housework etc. Also for my part when dealing with the owners and management of this company I find them super helpful in catering for my dad's needs, always ready and willing to assist with anything that may come up.

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Review from A B (Daughter of Client) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from a family friendly firm. Nothing is too much trouble.

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Review from T D (Wife of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who uses a wheelchair and I was to be his escort when going out. He lives in a care home in Penrith. Buses from Appleby were cut in December, so I was not able to be the escort and the home could not release staff for nearly three hours to act as escort and transport. I contacted Cumbria
Quality Care and they agreed to do it. They did not just turn up at the time required but visited the day before to get to know my husband and find out his needs. He said they were excellent, efficient, caring, gently and he felt very safe. We shall defiantly use them again when we can afford it. Our sincere thanks.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 19 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Cumbria Quality Care

What Type of Services does Cumbria Quality Care offer?

Cumbria Quality Care offers Home Care.

How many Carers does Cumbria Quality Care employ?

Cumbria Quality Care employs 42 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cumbria Quality Care to verify any information. View our terms and conditions. Cumbria Quality Care has a Basic Service – more info.