Review from Ian S (Son of Client) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience

The services provided by CQC were excellent in all respects. The carers went out of their way to treat mum with kindness, friendliness, dignity and respect at all times.
The office staff were professional, always available and communication was perfect.
The whole team made mums last few months in

her own home possible in the best of ways. We can't thank them enough and would recommend them without hesitation. Thank you C.Q.C.

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Review from Julia (Cousin of Client) assisted by family/friend published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience

The carers are kind, patient, helpful, reliable and have a good sense of humour! They have been well chosen.

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Review from Elizabeth R (Wife of Client) published on 12 October 2016
Submitted via Website • Report

Overall Experience

My husband has mixed dementia and not always the easiest person to be with but all the ladies who worked with him were professional at all times and were consistently patient with him whilst respecting his dignity. I cannot thank them enough for all they have done, they definitely improved the quality

of his life. I have no hesitation in recommending them to other families needing support and assistance. All the office staff have been really helpful and supportive to me which is essential as the last thing I needed was more stress.

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Review from Susan W (Client) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience

Very happy with service when things go wrong they are sorted quickly.

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Review from Janet S (Daughter of Client) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience

First class. Highly recommended. Communication and day to day support has been fantastic. Mum has not been easy to care for as her dementia is now quite advanced but they have always kept to a small and consistent staff team which has been so important. Staff are very able, genuinely caring and have

a very good understanding of mum's needs and what is required.
The manager is so supportive. He has always really listened and shown tremendous insight into our particular and changing circumstances; and mum's condition and what is needed. He has worked really hard to ensure an effective partnership with me and an effective care plan for mum.
The agency are genuinely committed to a high quality, responsive and effective care and I believe they have achieved this for us and have lived up to their name. They are invaluable allies and have enabled us to care for mum at home despite her difficulties. I would not swap them for anyone else and we have tried/experienced others.

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Review from John C (Son of Client) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience

My parents were struggling to stay together in their own home, my father had terminal cancer and my mother was diagnosed with mixed dementia. I lived 400 miles away from their home. Cumbria Quality Care came 16 times a week and assisted with cooking, cleaning and shopping. Everyone associated with the

company treated my parents with sensitivity, respect and all aspects of care provided was of an incredibly high standard. I cannot praise them highly enough.

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Review from Richard C (Client) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience

Excellent staff/company provide first class care. All clients needs are met by caring, considerate staff who treat us as individuals both on the ground and in the office.

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Review from Margaret M (Client) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience

I would summarise my care as adequate. The majority of my carers are very good. However, in some cases the agreed timetable hasn't been kept to (very late in some cases).

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Review from Dorothy S (Client) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience

They give a good, value for money service. Efficient, time keeping and caring service and I appreciate their help that they give me.

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Review from M T (Client) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience

J S Quality Care are good, nothing to complain about. Understanding when I have to phone - is good and patient.
Quite a lot of carers, but generally very satisfactory. One in particular is very good.

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Review from V M (Daughter of Client) assisted by family/friend published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience

- Don't seem to come exactly on time, I do understand that there are a lot of people involved.
- Shower: for 30 mins is very good value for money.
- Some phone calls from us to them, not always passed on, messages missed, but very apologetic.
- Mum acknowledges the fact that not everyone gels, mum

says "it's a very good job on the whole".

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Review from Elizabeth B (Client) published on 2 November 2015
Submitted via Postal Card • Report

Overall Experience

Carers are always extremely helpful, interested and engaging. Their weak spot is making beds. They are probably used to duvets but I am old fashioned using sheets and blankets.

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Review from John B (Client) published on 7 October 2015
Submitted via Postal Card • Report

Overall Experience

J S Quality provide care once a week i.e bath and dressing because of mobility problems. I have the carer each week and on occasions call on a sitting service both are very good.

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Review from Myra S (Wife of Client) published on 6 October 2015
Submitted via Postal Card • Report

Overall Experience

The carers who come to my husband are all excellent. We find them all very helpful and cheerful.

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Review from Bert C (Client) published on 2 October 2015
Submitted via Postal Card • Report

Overall Experience

Very good service in keeping our home in as good condition as possible. All domestic washing, cleaning and hovering is to a high standard. Staff are well trained and are receptive to suggestions of improvement to their service provided. Companionship and shopping are very good and things required are

usually obtained. I am personally happy with all of the staff.

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Review from Alan W (Grandson of Client) published on 29 September 2015
Submitted via Postal Card • Report

Overall Experience

JS Quality Care Ltd were supportive, helpful and very patient. They were flexible and responded quickly as our circumstances changed.

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Review from Richard C (Client) published on 25 September 2015
Submitted via Postal Card • Report

Overall Experience

JS Quality Care are an extremely professional and caring company who go out of their way to assist. All their staff are very good.

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Cumbria Quality Care

Care Provided by Cumbria Quality Care

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