Manorcourt Homecare (Clacton-On-Sea)

Hockleys Business Centre, Valley Road, Clacton-on-Sea CO15 4AE
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8.5 32 Reviews
  • Manorcourt Homecare (Clacton-On-Sea), Clacton-on-Sea
Manorcourt Homecare (Clacton-on-Sea) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.

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Care Provided by Manorcourt Homecare (Clacton-On-Sea)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Mel Garrod (Manager)

Funding & Fees Guide for Manorcourt Homecare (Clacton-On-Sea)

  • Prices

  • Please contact the agency


    We are committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.


    We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.

Manorcourt Homecare (Clacton-On-Sea) Reviews (32)

Total of 32, showing 1-20
8.5

Manorcourt Homecare (Clacton-On-Sea) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Manorcourt Homecare (Clacton-On-Sea) has 32 reviews.

Overall Experience

  • 23
  • 8
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  • 1
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Date Published

32
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2
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30

Review from S Y (Son of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Consistent care and kindness from all concerned. All carers are excellent and office staff are always helpful and obliging. Manorcourt Homecare has provided a great service over the past several years, both before and during all the upset of COVID and into the present. We could not manage without them.
Many thanks to all the staff at Clacton-On-Sea.

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Review from Kelly B (Daughter of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My saviour! My mum was released bed-bound from hospital. Overwhelmingly concerned I didn't know what to expect for the future. A care package was put in place, supplied by Manorcourt Homecare. 2 months have passed now and I absolutely love them. Genuinely caring, friendly, understanding real people.
From the carers to the office. Trusting someone to take care of someone you love is a huge responsibility. I thank God he gave me Manorcourt Homecare. I honestly don’t know where I would be without them, I’m even still able to work. I have total peace of mind knowing they are helping me to look after my mum. My mum adores them all, which I think is important. What a positive difference they bring to our lives. I have no way to repay them for everything they do. All I can say is a massive Thank you.

Reply from Sarah Waring, Live In Care Manager at Manorcourt Homecare (Clacton-On-Sea)

Thank you for the positive feedback given, and it is a pleasure caring for your mother.


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Review from C B (Daughter of Client) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I had been trying to contact the manager to discuss my father's care, after leaving a few messages and being promised a call back the same day. I felt the only way to get the attention was to leave a poor review, as I had previously stated the caregivers who come to my father's home are good and caring.
I
did eventually get an email and telephone call from the manager who couldn't be more apologetic for the delay due to unforeseen circumstances, we have now discussed the situation and I again feel that I am being listened to and that my father's care is sorted.

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Review from Mary M (Daughter of Client) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are very pleased with the care our dad receives twice a day from Manorcourt. The staff are all lovely, kind and very patient, not only with our dad, who is their patient but with our 91 year old mum too. Our dad is happy with whoever comes, but lately, the carer he's had every day is
brilliant and very knowledgeable. Thanks to the latest carer and thanks to all the staff at Manorcourt.

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Review from Tina W (Sister of Client) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Manorcourt Homecare to anyone looking for a real caring service. I recently used them for my brother. They were efficient, kind, caring and very patient. The office was always easy to contact any day, any time. Thanks to a great team and a great team leader.

Reply from Hannah Tatnell, Branch Manager at Manorcourt Homecare (Clacton-On-Sea)

I cannot thank you enough for the kind review. It means a lot to all Manorcourt Staff to know that their efforts throughout the current climate are not going unnoticed. Here at the Clacton Branch, we strive to provide the highest standard of care at all times, from a Branch level, as well as out on the frontline. The fact that this has been recognised and you have taken the time to complete this review, is very much appreciated.


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Review from Rita D (Daughter of Client) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have had care from Manorcourt since February 2021 for my Mum. It worked really well up until the new manager took over and from October 2021 it has been chaos. No rota, not sticking to times, lack of staff, no communication, and now in December cannot provide the times we need. Not impressed at the
moment.

Reply from Hannah Tatnell, Branch Manager at Manorcourt Homecare (Clacton-On-Sea)

I would like to apologise if you feel you have not received the high standard of care we strive to provide at Manorcourt Homecare. Due to the industry-wide staffing crisis we have been impacted by, we have had to make some changes to our care rounds to ensure we can sustain a safe service for all of our customers. During our consultation regarding the situation, I did explain why these changes were being made and gave you as many choices regarding call times as I possibly could. I can assure you that as soon as it becomes possible we will look to return your mother to her preferred time as advised during our consultation. There have been occasions where rotas have not been sent out; this was due to the level of cover required for those specific weeks; this is not a common occurrence as we like to ensure our customers know who to expect. I hope this answers your concerns, if not, please feel free to email me to discuss this further.


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Review from Christopher B (Son of Client) published on 6 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very new to using this kind of service and assistance but have been very satisfied with the care being received by my mother. It helps that, where possible, care is provided by a small number of different carers enabling the building of a better relationship and carers knowing where
things are and how Mum responds. All the carers are polite, respectful and friendly and happy to chat with Mum and work with her to help her with washing and dressing rather than imposing "their way" on things.
Without being overbearing, contact from the local manager gives a clear impression of caring and being interested, e.g. on occasion calling to say the carer coming had been delayed by earlier events.

Reply from Kathy Taylor, Branch Manager at Manorcourt Homecare (Clacton-On-Sea)

Dear CB, Thank you for your kind review. We at Clacton Manorcourt Care strive daily to give quality and reliable care to all of our clients. Thank you again


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Review from Shelley S (Daughter of Client) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcourt Care have been caring for both of my parents and I can not fault them. They make sure that my parent's needs are met and they can’t do enough to help. If there is an issue I’m contacted straight away and we resolve any issues between us. The girls are kind and friendly and make my parents
feel happy. I would recommend Manorcourt Care to anyone who needs care at home.

Reply from Val Medlock, Branch Administrator at Manorcourt Homecare (Clacton-On-Sea)

Hi Shelley, thank you for your kind words, the girls enjoy visiting your parents and looking after their care needs. Take care and thank you.


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Review from Stuart T (Son of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have these care providers in place to care for my frail elderly mother who has difficulty with walking and day to day tasks. These lovely carers have been a Godsend since they have helped with the care for my mother. She looks forward to seeing them as they make her otherwise lonely day, a little
more bearable. They are all very reliable, caring, professional and deal with whatever situation they find upon arrival. The communications book is vital to relay messages back and forth and I am always contacted with anything that may need to be actioned at once. I would not hesitate to recommend Manorcourt Homecare (Clacton-On-Sea) providers.

Reply from Val Medlock, Branch Administrator at Manorcourt Homecare (Clacton-On-Sea)

Thank you for your kind words, Stuart, your mum can always rely on our team for her care needs.
Thank you again, take care, Val.


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Review from Kay N (Daughter of Client) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After an initial visit from the manager, we knew that this was the company that we wished to use to care for my elderly mother. My mother is eighty one. She has a carer go in every morning to assist her with washing, dressing, getting medication and breakfast. My mum is so happy with them all. The carers
go beyond what we would have expected. Each one has been caring, professional, happy, helpful and carry out our requirements to a high standard. I do not live close to my mum and the comfort and relief that I have knowing that Manorcourt Homecare (Clacton-On-Sea) is looking after her is way above of all of my expectations. I have no hesitation in recommending this company.

Reply from Val Medlock, Branch Administrator at Manorcourt Homecare (Clacton-On-Sea)

Hello Kay, thank you for your review, we enjoy looking after your Mum, you can always rely on us for Mum's care needs. Take care.


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Review from Diane L (Daughter of Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With the Covid pandemic hitting everyone hard I have never been more relieved that mum was being looked after by the Manorcourt girls. Their attention to detail keeping mum safe. The manager and her team at the office would listen to my worries and concerns equally I will listen to the advice given,
a sure sign that we can work together making sure mums health and well being is looked after.
A special mention must go to the staff member who attends to mum the most, she knows just how to handle mum encouraging her to get dressed /personal care and eating and drinking I think they are a good duo. Also, two other staff members are a great help especially if I or my brother call asking what shopping mum may need, nothing seems too much trouble.
All the carers that go into mum are friendly, always happy and mum enjoys their company.
Lastly, I would like to pass on my heartfelt thanks for all that you do.

Reply from Kathy Taylor, Branch Manager at Manorcourt Homecare (Clacton-On-Sea)

Thank you for your review regarding the staff and the care given by us at Clacton Manorcourt Care. We always try to go the extra mile with all of our service users and appreciate the recognition from yourself for our staff. Kind regards.


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Review from Alan B (Son of Client) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and empathy shown to my mum was first class and also the concern on her rapid decline. Very honest about mum's decline and communication and reliability was brilliant.
I had more or less daily updates and was always told of mum's needs immediately.
Highly recommend.

Reply from Kathy Taylor, Branch Manager at Manorcourt Homecare (Clacton-On-Sea)

Thank you so much for the amazing review. We at Manorcourt are always grateful for any feedback especially when it is so good. Thank you. Kathy Taylor


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Review from Phyllis B (Daughter of Client) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I use this service not for care but for a cleaning service. The management team fully understand my mother and her needs and always do their very best to help. I find everyone in the team friendly and helpful.

Reply from Kathy Taylor, Branch Manager at Manorcourt Homecare (Clacton-On-Sea)

Thank you for your review and kind words regarding the service that we at Manorcourt care Clacton provide.


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Review from K G (Husband of Client) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our requirement was for a pair of carers to provide personal care four times a day to my wife (who suffers from dementia) for ten days to give respite to my daughter and son-in-law who are her usual full-time carers. A searching assessment by the manager was followed by a more than adequate period for
the prospective carers to shadow my daughter and son-in-law. One of the features of the care which particularly pleased us was the very limited number of carers who visited us. Approximately 75% of the visits were made by two of only four different carers, one of whom was always in attendance on every remaining visit. This was a tremendous plus for a dementia sufferer. Throughout the ten days, the carers were punctual on arrival, both patient with and sensitive to my wife's needs and totally considerate to my wife, myself and the rest of my family. They always appeared happy to be in our presence and, at our request, even joined us in song when my wife was transferring in her stand aid. Thank you Manorcourt, we could not be more grateful.

Reply from Kathy Taylor, Branch Manager at Manorcourt Homecare (Clacton-On-Sea)

Thank you for your review and kind words. The care team and I were extremely pleased to read this as we strive daily to provide quality care with compassion meeting all the needs required. The care team enjoyed the singing. Kind regards, Kathy Taylor.


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Review from R W (Client) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always on time. Very pleasant and gets on with great confidence. Pleased to have the benefit of the service.

Reply from Kathy Taylor, Branch Manager at Manorcourt Homecare (Clacton-On-Sea)

We at the Clacton Branch would like to thank RW for the great review. We strive daily to provide quality and appreciate the excellent feed back.


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Review from G T (Client) published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good indeed.

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Review from L H (Daughter of Client) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been extremely happy and reassured by the care given to our mum. The company take great care to offer consistency in terms of visiting staff, which has enabled mum to feel safe and secure and look forward to her carer arriving in the mornings. The administration is excellent and
we always know what extra arrangements may be happening. Thank you.

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Review from D G (Client) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been diagnosed with vascular dementia plus severe depression, which resulted apart from the normal memory problems, including her refusal to eat. Unable to properly deal with this situation I sought help via the internet and found Manorcourt Homecare (Clacton-on-Sea). This organisation has
been an absolute Godsend and has transformed in about a year my wife's inability to think or talk about food, to one where she is regularly eating a cooked meal and now expresses feelings of being hungry. This significant improvement started by contacting Manorcourt and having discussions (at my home) with their excellent management team to set up a caring programme to meet our needs. Our agreed programme comprised of 7 days/week of cooking a lunchtime meal, with an extended period on Tuesday to give my wife a shower and any other personal issues required. During the carers time, many other help items are also carried out. The caring team comprises of one main carer who covers most of the shifts, with alternate weekend/gaps filled in by two other regular carers. Manorcourt should be extremely grateful for having such excellent carers as their employees. These carers do truly justify their job title. Nothing is too much trouble for them to carry out other minor tasks, such as rubbish removal, tidying, topping up salt in water softener and many others. Our main carer definitely considers her jobe to be a complete vocation, she thoroughly enjoys her role and she totally uses her own initiative in a most gratifying manner. She is totally obliging to carry out any tasks required within her capabilities and is always prepared to go the extra mile when required. She always operates in a strictly professional manner, and I have total trust in her to look after the laid down needs of my wife and I. Many thanks.

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Review from B M (Wife of Client) assisted by family/friend published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers and managers very pleasant and helpful and nothing is too much trouble. Their times are always correct and if there happens to be a change, they always notify us.

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Review from M R (Daughter of Client) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and helpful. Manager very understanding and professional. They have looked after and support dad extremely well.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Manorcourt Homecare (Clacton-On-Sea) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Manorcourt Homecare (Clacton-On-Sea) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Clacton-On-Sea) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Manorcourt Homecare

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Manorcourt Homecare

Date: Thursday 31 Mar 2022 More details

Top 20 Home Care Groups 2021

Recipient: Manorcourt Homecare

Date: Friday 30 Apr 2021 More details

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Meet the Team (2)

Mellisa

Mellisa Garrod

Job Title: Branch Manager

Coming soon


Angela

Angela Williams

Job Title: Care Coordinator

Coming Soon


Frequently Asked Questions about Manorcourt Homecare (Clacton-On-Sea)

What Type of Services does Manorcourt Homecare (Clacton-On-Sea) offer?

Manorcourt Homecare (Clacton-On-Sea) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Clacton-On-Sea) to verify any information. View our terms and conditions. Manorcourt Homecare (Clacton-On-Sea) has a Platinum Service – more info.