Manorcourt Homecare (Hornchurch)

58 Station Lane, Lodge House, Hornchurch RM12 6NB
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9.0 63 Reviews
  • Manorcourt Homecare (Hornchurch), Hornchurch
Manorcourt Homecare (Hornchurch) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.

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Care Provided by Manorcourt Homecare (Hornchurch)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jason Quinn (Branch Manager)

Funding & Fees Guide for Manorcourt Homecare (Hornchurch)

  • Prices

  • From £29.50 per hour

Manorcourt Homecare (Hornchurch) Reviews (63)

Total of 63, showing 1-20
9.0

Manorcourt Homecare (Hornchurch) has a Review Score of 9.0 (9.048) out of 10, based on 8 reviews in the last 2 years. Over all time Manorcourt Homecare (Hornchurch) has 63 reviews.

Overall Experience

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Review from K W (Client) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using this agency since June 2007 just as carer's for my brother, and now as a domestic service for myself. I have always found the service meets my needs. I have no complaints except to say I have to go through six monthly reviews. I find it irritating to have to do this as I would not
hesitate to complain if I was not happy with the service, and my complaints were not dealt with. I am more than capable of searching for another care agency.

Reply from Emma Murray, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for your review, we do appreciate your feedback. We are so happy to hear that you have been using us for such a long time and that you have always been happy with the services received. I can only apologize for how you feel about the six monthly reviews, we undertake these only for the benefit and safety of our clients and staff. Once again I would like to thank you for your review and continued loyalty to Manorcourt.


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Review from Jackie M (Daughter of Client) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers give excellent care, and treat my mother with dignity, ensuring she is comfortable. They do lovely meals for Mum which she does enjoy and before they leave they ask Mum if there is anything else she needs. Very happy with the care and patience given. Thank you.

Reply from Emma Murray, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you very much for your review; we really do appreciate the feedback given. We are very pleased to hear that you are pleased with the care your mother is receiving from us, especially her lovely meals. We will ensure your feedback is shared with the relevant carers. Thank you again.


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Review from Kim H (Daughter of Client) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is diligent, empathetic and very good with my Mum, always saying hello to my dad. Cannot fault the service with all concerned.

Reply from Emma Murray, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you very much for your review; we really do appreciate the feedback given. We are very pleased to hear that you are pleased with the care your mother is receiving from us. We will ensure your feedback is shared with the relevant carer. Thank you again.


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Review from Jean Ann W (Wife of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband needed a live-in carer whilst I had a much-needed holiday with our daughter and son-in-law who live in Cyprus. The holiday was to be for two weeks and hoped the young woman, whom we had met and approved beforehand, would be ideal for the tasks ahead. My husband also requires other carers
during the day and our chosen live-in carer fitted in well with our other small daily team. Our live-in carer also administered my husband's correct medications during my absence.
My husband found her very caring, and undemanding and appreciated her respectful and pleasant outgoing personality. Our son also managed to call in on a few occasions to see how things were planning out. He was pleased to see that his Dad and carer were managing to cope well. Some shopping was required and general duties performed well. Overall, we were very satisfied with the service offered.

Reply from Emma Murray, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you very much for your review, we really do appreciate the feedback given. We are very pleased to hear that you were pleased with the care your husband received from us and that you were able to enjoy your holiday with peace of mind. We will ensure your feedback is shared with the relevant carer. Thank you again.


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Review from Steve C (Son of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Appalling. Dad came home from the hospital and whoever was the carer nicely prepared his bed for his return by rolling back the duvet so he could get in bed easily. However, one major detail had been ignored. The sheet was filthy and heavily stained. This must have been very obvious to whoever prepared
this. The bed itself had various stains down it, eg. vomit, blood and excrement. I have pictures. These stains also go down to the carpet. I appreciate they are carers and not cleaners but I feel accidents could have been mopped up as they happen instead of leaving a bed and carpet that was heavily soiled. On the plus side, another carer did replace the bedding and advised what was needed to make his bed better. She even cleaned him after he soiled himself coming home in an ambulance. She is the benchmark other carers in this company need to work towards. I will be forwarding the photos on to relevant agencies.

Reply from Jason Quinn, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for your comments. I apologise that we have not provided our usual high level of service in this instance. We have briefly discussed your concerns and we will be meeting shortly to discuss in more detail and put in place a plan to improve matters and ensure that this does not happen again in the future.


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Review from C O (Client) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody is contributing, doing what they can to make the world a better place. But everyone is faithful to do works committed in their hands with integrity. Thank you all for the good work you are doing and God's abundant blessings in Jesus' name amen, love you all.

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Review from Caroline D (Daughter of Client) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were somewhat apprehensive about employing a full-time respite carer, as my mother has never been very comfortable with people she does not know.


Our carer overcame all our fears, she immediately made Mother feel at ease, and she was able to deal with whatever issue that came her way. She was

a joy to work with and nothing was too much trouble for her. This meant we were able to sleep easy during our break knowing all was well at home.


Mother felt very well cared for – perhaps even a little spoilt, and misses her carer's constant attention.


We will definitely be using respite care again.


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Review from H R (Client) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service I receive from Manorcourt. My carer comes promptly. Nothing is too much trouble and she's always pleasant and pleased to attend to me. I don't know what I would do without her.

Reply from Jason Quinn, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you very much for your positive review. It is always great when our clients express their gratitude, it makes the hard work our team does all the more worthwhile. Thanks again.


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Review from Terry S (Son of Client) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who visited my mum were extremely caring, compassionate, friendly and sensitive to her needs. As a dementia sufferer she required different strategies to encourage her with her morning routines. She had two main carers who were absolutely lovely and made the mornings run smoothly as they
efficiently got my mother ready for the day. I can not thank them enough.

Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for this wonderful review. I will make sure your thanks gets passed to the team who support Mum!


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Review from Steve H (Nephew of Client) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and caring approach.

Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for this lovely review! I will pass this along to the carers, as feedback like this makes their day!


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Review from A W (Client) assisted by family/friend published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good overall service.

Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for taking the time to share your experience of the service we provide. I am so pleased that you are satisfied with the service. I will pass this on to the team, as it really makes their day to get positive feedback.
Many thanks.


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Review from R S (Son of Client) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Manorcourt always try their utmost to give your loved ones a regular carer, where a good relationship and trust is formed. Their staff have always been happy, cheerful and positive. Great bunch of hardworking carers. They are quick to update care plans if needed and do regular checks with clients and
families. Great at timekeeping.

Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for such a lovely review! I will pass this on to the care team involved with Dad's care, it will make their day!


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Review from V C (Daughter of Client) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very impressed with the service our mother received from Manorcourt Homecare over the past year. The management and staff acted professionally and efficiently at all times were punctual with their visits and completed their tasks competently, whilst treating her with dignity and respect.
This included comforting and helping her when she suffered from a major stroke from which she sadly passed away in April this year.
We would have no hesitation in recommending Manorcourt Homecare as a professional and competent care agency.

Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for your kind words. I know that the Carers really enjoyed the time they spent with Mum. We all wish you the very best for the future.


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Review from Margaret S (Sister of Client) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the team. They are very helpful to my sister and they try hard to assist in all her daily needs.

Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for this lovely review! I will pass this on to our fantastic team, feedback like this makes our day.


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Review from V P (Client) published on 28 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints regarding my care. All of the carers are polite and considerate and carry out their duties well.

Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for taking the time to review the service received. I will make sure this is passed on to the care workers involved. Thank you again!


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Review from P B (Wife of Client) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good and helpful.

Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for your kind review. I am so pleased to hear that your experience with Manorcourt Care has been such a positive one!


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Review from J R (Client) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We are saddened that one or two of the most considerate carers have left the company recently, to the detriment of the overall standard of care.

Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Great to talk directly with you yesterday and understand the areas of concern. I am really pleased that we have agreed a plan of approach which works for you and that you are primarily pleased with the service you receive.
Thank you for the really lovely things you said about our carers, I have passed them on.


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Review from C B (Partner of Client) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly professional and always willing to help clean. Always wearing required protection.

Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to submit this lovely feedback!


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Review from Alan N (Brother of Client) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has had carers from Manor Court for over 10 years, she suffered from schizophrenia for 54 years and as her physical state got poorer she ended up having four visits a day from carers, she passed away two days before Christmas. The care shown by all the carers was excellent, caring and thoughful,
they treated my sister with dignity at all times. The office staff were excellent when I rang them, especially with dealing with her controlled drugs. I can't thank them enough!

Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Thanks Alan for your really thoughtful review. I have passed on your thanks to all the team. I know all the carers enjoyed their visits with your sister.


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Review from E B (Wife of Client) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant, polite ladies.

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Current Review Score: 9.0 (9.048)

Overview of Review Score

The Review Score of 9.0 (9.048) out of 10 for Manorcourt Homecare (Hornchurch) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.348 for Manorcourt Homecare (Hornchurch) is calculated as follows: ( (31 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 46 Ratings = 4.348

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Hornchurch) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Manorcourt Homecare

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Manorcourt Homecare

Date: Thursday 31 Mar 2022 More details

Top 20 Home Care Groups 2021

Recipient: Manorcourt Homecare

Date: Friday 30 Apr 2021 More details

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Meet the Team (6)

Emma

Emma Murray

Job Title: Branch Manager

Coming soon


Kim

Kim Strange

Job Title: Administrator

Joined: 2008

I have an NVQ 3 in Customer Service and an NVQ 3 in Palliative Care. I joined Manorcourt Homecare based on a strong recommendation from a former colleague. Previously, I spent 31 years in various roles in a bank, including team leader and training officer. In my role, organization and daily workload prioritization are crucial. Outside of work, I enjoy time with family and friends, reading, and family holidays.


Lynne

Lynne Pritchard

Job Title: Team Leader

Joined: 2013

I decided to work at Manorcourt Homecare after being my Dad’s main carer for three years. Before joining, I was a stay-at-home mom. To be good in my role, one needs to be organized, able to prioritize, and proficient in multitasking. My biggest career highlight has been becoming a team leader. Outside of work, I enjoy spending time with my family to unwind.


Julie

Julie Clark

Job Title: Medication Officer

Joined: 2008

I have Level 2 Safe Handling of Medication training. I chose to work at Manorcourt Homecare based on a family recommendation. To excel in my role, one needs to work independently and multitask in a team. Outside of work, I unwind by spending time with my family and at the gym.


Karen

Karen Chambers

Job Title: Coordinator

Joined: 2004

In my role, I believe it's crucial to work well as part of a team. Outside of work, I enjoy spending time with my family and grandchildren.


Lynn

Lynn Brockwell

Job Title: Coordinator

Joined: 1996

Being a strong team player is crucial for my role, and a good branch manager collaborates effectively.


Frequently Asked Questions about Manorcourt Homecare (Hornchurch)

What Type of Services does Manorcourt Homecare (Hornchurch) offer?

Manorcourt Homecare (Hornchurch) offers Home Care.

How many Carers does Manorcourt Homecare (Hornchurch) employ?

Manorcourt Homecare (Hornchurch) employs 97 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Hornchurch) to verify any information. View our terms and conditions. Manorcourt Homecare (Hornchurch) has a Platinum Service – more info.