Manorcourt Homecare (Hornchurch)

58 Station Lane, Lodge House, Hornchurch RM12 6NB
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9.0 63 Reviews
  • Manorcourt Homecare (Hornchurch), Hornchurch
Manorcourt Homecare (Hornchurch) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.

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Care Provided by Manorcourt Homecare (Hornchurch)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jason Quinn (Branch Manager)

Funding & Fees Guide for Manorcourt Homecare (Hornchurch)

  • Prices

  • From £29.50 per hour

Manorcourt Homecare (Hornchurch) Reviews (63)

Total of 63, showing 21-40
9.0

Manorcourt Homecare (Hornchurch) has a Review Score of 9.0 (9.048) out of 10, based on 8 reviews in the last 2 years. Over all time Manorcourt Homecare (Hornchurch) has 63 reviews.

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Review from Paul C (Son of Client) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have all been thrilled, touched and grateful beyond words for the love, care and attention which his carer has shown him. Every day has been one with a compassionate mind and thoughtful approach so as to always maintain his dignity and enjoyment of his home, garden, cat and life without his much-loved
wife.


She has managed the seemingly impossible, by always having an immaculate, warm and loving home whilst breezing through the care routine for my father without complaint or comment. Her laugh, smile, wise words and good humour will be much missed on Gladstone Road.


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Review from Jo M (Daughter of Client) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt and uncle both needed carers and were initially given another company which I wasn’t happy with. We took the leap of faith using Manorcourt and couldn’t be happier. Everyone from the carers to the office staff are so caring, taking their time and making you feel valued. The lady in the office
has been an immense help, really going above and beyond ensuring that there was a continuity of care and that the medical side of things ran smoothly. The carers have been so lovely, taking their time and treating my aunt and uncle with dignity and compassion. I really cannot rate Manorcourt highly enough. Such personal service that really goes a long way to giving me peace of mind and confidence in them.

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to submit your review. All reviews are highly valued and it is great to receive such positive feedback. Thank you.


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Review from Christine H (Daughter of Client) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers always respected my mother and she looked forward to their visits.
They were reliable and reported any concerns when they visited.
The management of her medical needs was very good and responses to any changes were made quickly.

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to submit a review of our service, all feedback is appreciated.


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Review from J S (Client) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring. Reliable. Helpful.

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to submit your review, we welcome all feedback to enable us to improve our service where required.


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Review from B H (Mother of Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring agency. Good live in carers. They try very hard to meet the needs of their clients.

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to review the Live In Service, all feedback is welcomed to enable us to make any improvements that are required to our service.


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Review from S A (Daughter of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received extremely good care during the past year. In particular, her main carer has been wonderful. It has been so reassuring for our family that she is being looked after so well, especially during the lockdown when it has been difficult to visit her ourselves.

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you, S A, for taking the time to submit a review regarding the care your mother has been receiving. We appreciate all feedback.


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Review from Hazel D (Daughter of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and myself continue to be very happy with the service provided by Manorcourt Homecare (Hornchurch). The main live-in carer has been fantastic and goes above and beyond to provide a very high standard of care for my mother. This has been especially comforting during the long periods of
lockdown when I have been unable to have face to face contact with my mother. I have always found the managerial staff to be very receptive and helpful. I have really appreciated the managed handovers as this has given me confidence regarding continuity of care when the main carer is away. Thank you very much Manorcourt Homecare (Hornchurch).

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you, Hazel, for taking the time to submit your review. We hope that you will be able to have face to face contact with your mother again soon.


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Review from Maureen C (Client) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had lovely care with all the carers who have come into me since I was taken ill and I wish to thank them for their care.

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to send your lovely review of our service. We encourage all feedback to allow us to make improvements where required.


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Review from Kevin W (Son of Client) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the team very caring and loving towards the care of my mother 24/7. Manorcourt Homecare management and staff were extremely professional all the time and would go out of their way for you all the time with care and any concerns. I would definitely recommend Manorcourt Homecare going forward.

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you, Kevin, for taking the time to submit this review. It was our pleasure to care for Mum.


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Review from Kath W (Daughter of Client) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the home care service to be reliable and supportive. We requested this particular agency and we have no regrets. Thank you to all of the staff that were involved in Mum's care.

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to submit this lovely review. It was our pleasure to support Mum to remain in her own home.


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Review from R S (Client) assisted by family/friend published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have someone to help with cleaning my home. Always on time and always does a lovely job. I like the fact it is the same lovely lady each time. Thank you.

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to submit such a lovely review.


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Review from Kathleen H (Client) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are most professional. Times kept are good. Always asked if this needs to be changed at any time. Always in uniform and looking smart and masks are worn throughout the visit. Amazed at what the girls get done in their 30 minutes.

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to submit such positive comments.


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Review from David A (Son of Client) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the service to be of a high standard and the carers to be thorough, very kind and thoughtful. This has allowed my sister and I to relax in the knowledge that our parents are being well looked after.

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to submit a positive review.


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Review from S T (Friend of Client) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to submit your review.


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Review from R Y (Nephew of Client) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has had visiting carers for some years from Manorcourt, and they have looked after my aunt well. The team of visiting carers have been efficient, caring and kind and the visiting manager (now retired) has been excellent. We have had a live-in-carer for almost a year - started 26/06/19. The manager
of the live-in-carer is very good, as are the live-in-carers. The care, attention and kindness of the live-in-carers are very good.

Reply from Lisa McDonald, Registered Manager at Manorcourt Homecare (Hornchurch)

Many thanks for taking the time to send your comments about our service.


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Review from K E (Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the two months of use, I have found the service provided by Manorcourt Homecare to be satisfactory in every way.

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Review from Brenda J (Client) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very worried in these times but it is good to have someone to chat to help still.

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Review from P E (Sister-in-law of Client) published on 27 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the first meeting with the Managers, I felt quite confident that I would be able to approach them with any queries or problems. Fortunately, my Sister in Law does not require much more than minimum care, however, it is important that she has a communication of the carer each day. Due to the pandemic,
we are restricted regarding visits but still talk daily via phone. Should she require more care in the future I am sure I would be given the information from the care managers.

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Review from Marilyn W (Friend of Client) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcourt has helped care for my 91-year-old uncle - 5-days a week for many months.
Following the Covid19 outbreak, and my need to self isolate thereby having no hands-on contact, they accommodated a 7-day per week care package to include extra duties including laundry etc the jobs I usually take
care of.
I cannot praise them highly enough; I feel completely secure leaving his care in their hands. Thank you and keep safe.

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Review from K W (Client) published on 17 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this service excellent and can't fault it.

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Current Review Score: 9.0 (9.048)

Overview of Review Score

The Review Score of 9.0 (9.048) out of 10 for Manorcourt Homecare (Hornchurch) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.348 for Manorcourt Homecare (Hornchurch) is calculated as follows: ( (31 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 46 Ratings = 4.348

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Hornchurch) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (6)

Emma

Emma Murray

Job Title: Branch Manager

Coming soon


Kim

Kim Strange

Job Title: Administrator

Joined: 2008

I have an NVQ 3 in Customer Service and an NVQ 3 in Palliative Care. I joined Manorcourt Homecare based on a strong recommendation from a former colleague. Previously, I spent 31 years in various roles in a bank, including team leader and training officer. In my role, organization and daily workload prioritization are crucial. Outside of work, I enjoy time with family and friends, reading, and family holidays.


Lynne

Lynne Pritchard

Job Title: Team Leader

Joined: 2013

I decided to work at Manorcourt Homecare after being my Dad’s main carer for three years. Before joining, I was a stay-at-home mom. To be good in my role, one needs to be organized, able to prioritize, and proficient in multitasking. My biggest career highlight has been becoming a team leader. Outside of work, I enjoy spending time with my family to unwind.


Julie

Julie Clark

Job Title: Medication Officer

Joined: 2008

I have Level 2 Safe Handling of Medication training. I chose to work at Manorcourt Homecare based on a family recommendation. To excel in my role, one needs to work independently and multitask in a team. Outside of work, I unwind by spending time with my family and at the gym.


Karen

Karen Chambers

Job Title: Coordinator

Joined: 2004

In my role, I believe it's crucial to work well as part of a team. Outside of work, I enjoy spending time with my family and grandchildren.


Lynn

Lynn Brockwell

Job Title: Coordinator

Joined: 1996

Being a strong team player is crucial for my role, and a good branch manager collaborates effectively.


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