Manorcourt Homecare (Hornchurch)

58 Station Lane, Lodge House, Hornchurch RM12 6NB
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9.0 63 Reviews
  • Manorcourt Homecare (Hornchurch), Hornchurch
Manorcourt Homecare (Hornchurch) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.

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Care Provided by Manorcourt Homecare (Hornchurch)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jason Quinn (Branch Manager)

Funding & Fees Guide for Manorcourt Homecare (Hornchurch)

  • Prices

  • From £29.50 per hour

Manorcourt Homecare (Hornchurch) Reviews (63)

Total of 63, showing 41-60
9.0

Manorcourt Homecare (Hornchurch) has a Review Score of 9.0 (9.048) out of 10, based on 8 reviews in the last 2 years. Over all time Manorcourt Homecare (Hornchurch) has 63 reviews.

Overall Experience

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Date Published

63
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Review from John G (Brother-in-law of Client) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were first class. They communicated with my sister-in-law and ourselves and reported problems immediately and we were then contacted by the office staff. Times were kept and reports were accurate and medicines were given correctly. The office staff were excellent when contacted about a problem
and dealt with the incident promptly.

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Review from A O (Daughter of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcourt Homecare carers have all shown to be competent and caring and look after my Dad extremely well and have given me great comfort to know I do not have to worry so much about him whilst in their care.

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Review from Vanda M (Daughter of Client) published on 5 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are all kind and caring and extremely reliable and professional. It is a great comfort to my sister and I, to know that our mum is being so well cared for when we cannot be there. Thank you.

Reply from Lisa McDonald, Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to give feedback on the service we provide, this helps us to improve upon our service wherever required.


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Review from M I (Client) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the care that I receive from Manorcourt is extremely good. The carers are excellent and nothing is too much bother for them. They are all polite and friendly and respect my dignity. The office staff are always polite and helpful whenever I phone and if I have a problem, it is always
dealt with very efficiently.

Reply from Lisa McDonald at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to send a review. I am pleased to hear that you are happy with the service you are receiving.


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Review from J W (Client) assisted by family/friend published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers to be thoughtful, kind and respectful. They are always cheerful and friendly. Altogether satisfactory.

Reply from Lisa McDonald at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to complete a review. It is great to hear you're happy with the carers and service being delivered.


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Review from M I (Son of Client) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcourt were tireless in their efforts to provide my mother with the care and support she needed at home. The carers were professional and kind as they provided 24-hour care to my mother in her own home.

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Review from Keith T (Father of Client) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the level of care provided by the company.
Kept up to date with changes in staff and what replacements are being done in respect of my son's needs.

Reply from Lisa McDonald at Manorcourt Homecare (Hornchurch)

We thank you for taking the time to send your review as we value all customer feedback to enable us to continually make improvements to our services.


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Review from T A (Client) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have looked after me for approximately two years and I cannot fault them. The only thing that worries me is the amount of money involved. At my age (89) it is a big worry.

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Many thanks for your review. We base our pricing on a competitive basis and being comparable to residential and nursing homes. We are very pleased you are happy with the service we offer to you.


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Review from S W (Daughter of Client) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I needed a live-in carer for my 97-year-old mother unexpectedly for a month.
After a careful home assessment, a very nice girl was allocated to look after my mother who is not the easiest of people.
She was extremely patient with her, totally trustworthy and looked after her extremely conscientiously.
She
also did light housework as well.

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Review from Shirley S (Daughter of Client) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the carer was a really nice man. Dad hadn't changed his clothes and don't think he had showered, but I know how difficult he is, he probably got up and dressed before carer knew it. There was a misunderstanding that there was food in the freezer. Dad seemed happy when we got back, which is the
main thing. Thank you.

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Review from Stewart W (Son of Client) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very pleased with the service that is provided for her by Manorcourt Homecare (Hornchurch).
She has developed a good rapport with the two or three "regulars" that visit her each week and would like this situation to continue, please.
Whilst she understands that she may receive the odd
visit from an unfamiliar face, she is happiest being in the company of those that she recognises.

Reply from Lisa McDonald at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to submit this review, all feedback is appreciated.


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Review from Carolyn F (Daughter of Client) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Originally my father was receiving care once a week. This was then increased to once a day and then rapidly to 24/7, this happened within a tight time frame. The staff at Manorcourt proved to be reliable, conscientious and professional. The carers who came looked after my father with skill, compassion
and care. I would not hesitate to recommend Manorcourt.

Reply from Lisa McDonald at Manorcourt Homecare (Hornchurch)

Many thanks for taking the time to complete the review, your feedback is appreciated.


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Review from Vivienne S (Daughter of Client) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very efficient service from start to finish. The visit from the manager put us totally at ease. She explained the standard of care in great detail.
The carer was a happy, kind, well-trained lady who took good care of mum while I was out of the country. Mum is already planning to have her again next
year - I just hope she will be available. A really good experience - thank you.

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for your review. We will do everything possible to have the carer available for when you require her.


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Review from Frances K (Daughter of Client) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Manorcourt Homecare has very satisfactorily cared for my mother for the last four years on a domiciliary basis to start with and on a live-in basis most recently. Apart from rare mismatches in personality or culture, the carers have been excellent, caring, respectful, patient and professional. Their
training appears to be kept up to date with on-site training for live-in carers. The management arrangement has improved considerably over the last year and there is good communication with clients and their families.

Reply from Lisa McDonald at Manorcourt Homecare (Hornchurch)

I would like to thank you for taking the time to send this review.


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Review from Paul C (Brother of Client) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service at Manorcourt. Supplies for my sister.

Reply from Lisa McDonald at Manorcourt Homecare (Hornchurch)

Many thanks for taking the time to submit your review.
We appreciate all comments received.


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Review from B T (Client) assisted by family/friend published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, excellent staff who are caring. The management is excellent and supportive.

Reply from Lisa McDonald at Manorcourt Homecare (Hornchurch)

Many thanks for taking the time to complete this review.


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Review from William S (Son of Client) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional quality of staff and service.

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Review from Penny E (Daughter of Client) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Manorcourt Homecare have been brilliant. Always available if we had any concerns regarding mum. I can honestly say that my mum's carer has given my mum a quality of life that she definitely would not have if she was in a nursing home. Regularly reviewed my mum's care plan to ensure that it was appropriate
as her condition changed. I would recommend Manorcourt Homecare to anyone who needs live in care.

Reply from Lisa McDonald, Registered Manager at Manorcourt Homecare (Hornchurch)

Many thanks for taking the time to submit your review.


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Review from M B (Client) assisted by family/friend published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care was carried out efficiently with no problems.

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Review from Tracy H (Daughter of Client) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been assigned two fabulous carers. We cannot fault any aspect of their care. They are compassionate, kind, highly experienced and professional. We have further been supported by other carers. They have gone above and beyond in accommodating our wishes in providing consistent care for our parents.
We are truly happy and satisfied with the care and respect we have received.

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Current Review Score: 9.0 (9.048)

Overview of Review Score

The Review Score of 9.0 (9.048) out of 10 for Manorcourt Homecare (Hornchurch) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.348 for Manorcourt Homecare (Hornchurch) is calculated as follows: ( (31 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 46 Ratings = 4.348

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Hornchurch) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (6)

Emma

Emma Murray

Job Title: Branch Manager

Coming soon


Kim

Kim Strange

Job Title: Administrator

Joined: 2008

I have an NVQ 3 in Customer Service and an NVQ 3 in Palliative Care. I joined Manorcourt Homecare based on a strong recommendation from a former colleague. Previously, I spent 31 years in various roles in a bank, including team leader and training officer. In my role, organization and daily workload prioritization are crucial. Outside of work, I enjoy time with family and friends, reading, and family holidays.


Lynne

Lynne Pritchard

Job Title: Team Leader

Joined: 2013

I decided to work at Manorcourt Homecare after being my Dad’s main carer for three years. Before joining, I was a stay-at-home mom. To be good in my role, one needs to be organized, able to prioritize, and proficient in multitasking. My biggest career highlight has been becoming a team leader. Outside of work, I enjoy spending time with my family to unwind.


Julie

Julie Clark

Job Title: Medication Officer

Joined: 2008

I have Level 2 Safe Handling of Medication training. I chose to work at Manorcourt Homecare based on a family recommendation. To excel in my role, one needs to work independently and multitask in a team. Outside of work, I unwind by spending time with my family and at the gym.


Karen

Karen Chambers

Job Title: Coordinator

Joined: 2004

In my role, I believe it's crucial to work well as part of a team. Outside of work, I enjoy spending time with my family and grandchildren.


Lynn

Lynn Brockwell

Job Title: Coordinator

Joined: 1996

Being a strong team player is crucial for my role, and a good branch manager collaborates effectively.


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